Mexico and Central America Romantic Holidays

The room and the views were amazing nice and clean and we loved the staff! We were hugely disappointed with the food and lack thereof. Often out of items on the already limited menu, pretty tough to find fruit or vegetables. The menu in the one restaurant on site changes nightly but we couldn’t find anyone who knew what was in the menu until midday day of. We spent a lot of money on cabs and dining elsewhere. Pretty grim in the food department and we are easy to please, fruit and vegetables available would have been a saving grace The place is quiet and relaxing otherwise

Our room was great, and most of the staff were wonderful. However, our experience with security and concierge was very disappointing and did not reflect the level of service we expected from a well-known resort. My husband fell down the stairs during our stay, and instead of approaching him to ensure he was okay, staff members shouted from a distance asking if he was fine. No one came over to properly assist or check on him. It felt dismissive and uncaring. In that moment, we truly felt unsupported. I can’t help but feel that if my husband were not Hispanic, the response may have been different. Additionally, I found a cockroach in my beach towel. When I reported the issue (room 3202), the response was minimal. There were no sincere apologies, no follow-up, and no effort to check on us afterward while we were at the beach. We expected more concern and proactive service given the situation. We were also part of a large group, and unfortunately, the concierge team seemed very uninterested in assisting us. Instead of helping coordinate or answer our questions, they directed us to wedding planning. Thankfully, we later encountered a supervisor who was extremely helpful, flexible, and genuinely eager to assist us. That experience was very pleasant and made a positive difference in our stay. Overall, while parts of our stay were enjoyable, these incidents left us feeling undervalued and disappointed.

Amazing staff, very friendly. Clean rooms and property. Food was great. Only complaint was pool/beach towels werent as accessible as you would hope. You get 1 per person and have to call room service and wait for them to be delivered if you need another. Would be nice to have central towel storage accessible to everyone like other resorts have.

Excellent. Thank you

Room was clean. Had a dehumidifier in it (awesome, even though we didnt use it, temps were cool). Good cleanliness. Pool drink service staff were awesome. Especially Antonio, Gustavo, Eduardo and Henry. Thanks for the great friendly service and information about the resort. Food was good at all the restaurants and we liked the selection. Loved the coffee shop, juice bar and ice cream shop. We will be back. Thanks a lot.

Our room was great, and most of the staff were wonderful. However, our experience with security and concierge was very disappointing and did not reflect the level of service we expected from a well-known resort. My husband fell down the stairs during our stay, and instead of approaching him to ensure he was okay, staff members shouted from a distance asking if he was fine. No one came over to properly assist or check on him. It felt dismissive and uncaring. In that moment, we truly felt unsupported. I can’t help but feel that if my husband were not Hispanic, the response may have been different. Additionally, I found a cockroach in my beach towel. When I reported the issue (room 3202), the response was minimal. There were no sincere apologies, no follow-up, and no effort to check on us afterward while we were at the beach. We expected more concern and proactive service given the situation. We were also part of a large group, and unfortunately, the concierge team seemed very uninterested in assisting us. Instead of helping coordinate or answer our questions, they directed us to wedding planning. Thankfully, we later encountered a supervisor who was extremely helpful, flexible, and genuinely eager to assist us. That experience was very pleasant and made a positive difference in our stay. Overall, while parts of our stay were enjoyable, these incidents left us feeling undervalued and disappointed.

Amazing staff, very friendly. Clean rooms and property. Food was great. Only complaint was pool/beach towels werent as accessible as you would hope. You get 1 per person and have to call room service and wait for them to be delivered if you need another. Would be nice to have central towel storage accessible to everyone like other resorts have.

Room was clean. Had a dehumidifier in it (awesome, even though we didnt use it, temps were cool). Good cleanliness. Pool drink service staff were awesome. Especially Antonio, Gustavo, Eduardo and Henry. Thanks for the great friendly service and information about the resort. Food was good at all the restaurants and we liked the selection. Loved the coffee shop, juice bar and ice cream shop. We will be back. Thanks a lot.