Mexico and Central America Romantic Holidays

Jessica was the best at the lobby desk. Overall many great employees with a few rude ones. Towel guy and coffee shop ladies all rude. Adult pool needs signage stating no kids! Brazilian steak night on my birthday was the worst of the whole week! Hardly got any meats at all. Buffet was repetitive but good. Marco Polo was good, couldn’t even get in some restaurants because they were closed or full. Resort was far from full. Would I come back? No because I’m going back to all adult. Wayyyyy too many kids for me personally.

The staff were really friendly and helpful. We were celebrating our anniversary and they brought us chocolate covered strawberries, as well as a volcano cake at the Thai restaurant.

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.

We had a family vacation here to celebrate our daughter’s 1st birthday. We were treated so well from the moment we arrived at the VIP Lounge, and our daughter was spoiled on her birthday! The staff are so kind and tentative! Delicious food and beautiful property. We had a plunge pool room in the Luna tower and it was great. Overall, a fantastic stay! Of course there are a few things that we have to comment that needs improvement. First and foremost, my husband and mother sustained injuries while we were there. My husband slipped and fractured his toe when he walked into the upper pool, the tile was slippery and had not been scrubbed properly. My mother slipped and hurt her ankle and knee walking around her room with the provided slippers because of the humidity and the tile was super smooth, they definitely need to invest in tile that has some sort of texture. Service at the Italian restaurant was not great on our last which was disappointment because we had a fantastic experience a few nights prior. A few areas were not made for strollers or wheel chairs. There are a lot of stairs and steps to the restaurants which was a little annoying but we luckily had help. Some of the public restrooms did not have AC which was super uncomfortable when you’re just stepping out from dinner to use the facilities and come back drenched in sweat! My parents said the spa was amazing! Property itself was beautiful, but dated. Can definitely benefit from a renovation.

The all inclusive, food options, restaurants and staffs was excellent.

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.

I recently stayed at this hotel in Cancun and overall had a great experience. The location was perfect and the style of the hotel was very clean, modern, and sleek. I especially appreciated that it was adults-only, which made for a relaxing atmosphere without kids around. The buffet breakfast and lunch were both very good—fresh, varied, and satisfying. Dinner, however, was hit or miss. The first night we tried the steakhouse and it was excellent, probably the best meal of the trip. Unfortunately, the other restaurants didn’t measure up. The Italian restaurant was pretty flavorless, relying on excess cheese to make up for the lack of taste. The sushi restaurant served good sushi, but the noodles in the ramen and udon were overcooked and disappointing. On the plus side, the drinks across the property were consistently amazing. The staff was kind and attentive, though I did notice that I had to bring up my Expedia Gold membership in order to receive a free upgrade (which was available), as it wasn’t offered or checked proactively. A big area for improvement was the music and entertainment. The poolside music was mostly bland English pop covers, which didn’t fit the setting at all. Being in Mexico, I would have loved to hear more variety, especially in Spanish. The live performers were enjoyable, but adding a DJ or a more dynamic music program would have made the vibe much better.

Jessica was the best at the lobby desk. Overall many great employees with a few rude ones. Towel guy and coffee shop ladies all rude. Adult pool needs signage stating no kids! Brazilian steak night on my birthday was the worst of the whole week! Hardly got any meats at all. Buffet was repetitive but good. Marco Polo was good, couldn’t even get in some restaurants because they were closed or full. Resort was far from full. Would I come back? No because I’m going back to all adult. Wayyyyy too many kids for me personally.

I recently stayed at this hotel in Cancun and overall had a great experience. The location was perfect and the style of the hotel was very clean, modern, and sleek. I especially appreciated that it was adults-only, which made for a relaxing atmosphere without kids around. The buffet breakfast and lunch were both very good—fresh, varied, and satisfying. Dinner, however, was hit or miss. The first night we tried the steakhouse and it was excellent, probably the best meal of the trip. Unfortunately, the other restaurants didn’t measure up. The Italian restaurant was pretty flavorless, relying on excess cheese to make up for the lack of taste. The sushi restaurant served good sushi, but the noodles in the ramen and udon were overcooked and disappointing. On the plus side, the drinks across the property were consistently amazing. The staff was kind and attentive, though I did notice that I had to bring up my Expedia Gold membership in order to receive a free upgrade (which was available), as it wasn’t offered or checked proactively. A big area for improvement was the music and entertainment. The poolside music was mostly bland English pop covers, which didn’t fit the setting at all. Being in Mexico, I would have loved to hear more variety, especially in Spanish. The live performers were enjoyable, but adding a DJ or a more dynamic music program would have made the vibe much better.

This exceptional all-inclusive resort met all our expectations before we came. The service is top-level and very impressive. I highly recommend this hotel.