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Le Grandeur Palm Resort Johor - Senai Hotels
Rating: 4.0 Stars

Le Grandeur Palm Resort Johor

Jalan Persiaran Golf, Off Jalan Jumbo, Senai - Map
"Ideal hotel for golfers. "
Overall, it was good. However, we were very upset by the rude attitude of one of your senior office staff, an indian supervisor... When we asked the young new Malay staff who attended to us for a plug adapter, she turned to her supervisor for it. The Indian senior replied in Malay to tell us that the hotel didn't have plug adapter. I was ignored and asked to repeat what she said earlier. I understand Bahasa Melayu. Later, I repeated my request as we felt it is unusual for a good class hotel not to have such service. This time, her reply was all the plugs were taken up by the guests. I am not racialist. ! Another Indian personnel at the front was great. I assured the new young staff that she should worry about the incident and that I would write to the management about the unacceptable behaviour of her senior. She would be reassigned out of your office . Another Indian man, the Golf conceirge was exceptional good. . ! On check in and out, he and his partners have the right customer attitude .
Traveller from Singapore

Search from 1 Hotels (4 Stars) Near Senai International Airport, Johor Bahru

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