In-room safe, desk, blackout curtains, free WiFi
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Reviews of The Hills Batam

3 out of 5
The Hills Batam
Jl. Teuku Umar No. 1, Nagoya, Batam

Reviews

6.2
Rating 10 - Excellent. 7 out of 52 reviews" "
Rating 8 - Good. 10 out of 52 reviews" "
Rating 6 - Okay. 18 out of 52 reviews" "
Rating 4 - Poor. 13 out of 52 reviews" "
Rating 2 - Terrible. 4 out of 52 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Staff & service, property conditions & facilities
Peace place to relax and shop meeting
Stayed 1 night in Jan 2024

8/10 Good

Othman

Travelled with partner
Liked: Cleanliness, staff & service
Acceptable with the price…
Stayed 3 nights in Jul 2023

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Abdul ghafar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed room to stays
Hotel is old, although had done renovation is not well done anyway location is good for shopper.my experience is when check in the there is a miss where there no in room safe and there no chair that suppose to be there in room as I pay the room price that not match it's expensive for me as I can get the price with better room with other hotel that around the location as it's .will not stay this hotel any more
Stayed 1 night in Sep 2019

4/10 Poor

Peer

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Recommend
Even i did 3 hours late checking, Management Didn't prepare the Room and need to wait for more than One hour to get room. Cleanliness totally didn't accept and good example of Room Bath Tub and Reception Sofas.
Stayed 1 night in Sep 2019

4/10 Poor

CHIN, SINGAPORE

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be staying again. Old hotel and cleaniness not to standard
Stayed 3 nights in Aug 2019

4/10 Poor

JM

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Many things to be improved. Property need to be revamped.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great location
Great location. Stayed in renovated room but aircon still needs work as not cold enough for hot days.
Stayed 3 nights in Apr 2019

6/10 Okay

Nafisah

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
no gym and swimming pool and crossing of road to Nagoya hill shopping centre is a hassle
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Stayed here many times. Good location but room shower flooded due to poor drainage design. Other than the good location nothing fantastic.
Stayed 1 night in Feb 2019

2/10 Terrible

Sri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good, staff just ok but the hotel condition is very bad, i'm booking 2 room on 05-06 Feb 19, one hotel have bed bug is so annoying
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Condition of the hotel was so-so. Wonder whether it's due to the previous building structure or because renovation was not budgeted. Sink was blocked, aircon was not the best. On the other hand, service was great because of staff friendliness. Went for the massage/spa there too. Relaxing ambience and cheap.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Hotel was old. On the first night we were there, we faced power trips throughout the night. The flooring in the room felt sticky, no mirror in the room except for the toilet.
Stayed 2 nights in Nov 2018

2/10 Terrible

Adlin binte

Disliked: Cleanliness, property conditions & facilities
Blackout about 6 to 7 time....
Stayed 1 night in Nov 2018

6/10 Okay

Norain

Liked: Staff & service
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

ok stay
nothing amazing about this hotel, a little dated and also water in shower was not hot at all.
Stayed 1 night in Sep 2018

10/10 Excellent

Richard, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff very friendly, helpful n pleasant.
Nice breakfast, close to NAGOYA shopping mall. Wi-Fi in room as well as lobby. Thanks
Stayed 1 night in Sep 2018

6/10 Okay

Eng Hock

Liked: Staff & service
Disliked: Room comfort
Air con not cold at all.
Air con not cold. Breakfast very disappointed. Reception counter staff very friendly
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and reasonable
It was my 2nd time at this hotel. The 1st time was at the older room and this time at the new room. Room is so much better and cleaner. Comfy high bed and pillows. Altho outside the room, everything is pretty much old. Breakfast was ok if you are not fussy. Walking distance to Nagoya Hill mall.
Response from Haddy Karyana on 10 May,2018
Dear Mr./Mrs. Warmest greetings from The Hills Hotel Batam…. First of all, we would like thank you for have chosen The Hills Hotel Batam as your accommodation in Batam. Thank you very much for staying with us and for taking time to share your recent experience on Expedia It was a great pleasure for us to know that you enjoyed your perfect and peaceful holiday with us. Not to mention the friendliness of our staffs. I will definitely share your remarkable comments with the entire teams as I believe that they will feel very happy that their efforts are truly cherished. For you to know that we are currently doing renovations in some parts to improve the quality of service to all of our guests. We will be happy to welcome you back and, please, do not hesitate to contact us for assistance with future bookings The Hills Hotel Batam. Warm Regards, Haddy Karyana Front Office Manager 0778-458888/ext.713 081266867475

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"peace of mind"
I picked this hotel...wanted the hustle & bustle of Nagoya Hill; just didn't want to be "in" it. So The Hills was appropriately located; just a "stone's throw away" from Nagoya Hill itself. It has its own café/restaurant, "incorporated" massage parlor, and a very "intriguing" interior design (I opted for the Superior room; so I honestly wouldn't know how the other types looked like). If ever you want some "peace & quiet" after a long day of shopping, then The Hills is your solution.
Stayed 2 nights in Feb 2018

6/10 Okay

Eugene, SG

Liked: Staff & service
Just basic needs ok nothing impressive
Just basic needs ok nothing impressive.Hotel still looks run down after renovation
Stayed 1 night in Dec 2017

10/10 Excellent

Abraham, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Value for money
Feel very comfortable when ever staying this hotel. This is my 4th time and definitely will go there for my next trip cause so much to enjoy. Really value for money you spend. I really enjoy my stay and food serve was good and taste great. Just a walking distance to Nagoya Shopping Center. Thanks
Stayed 2 nights in Nov 2017

4/10 Poor

RoZye

Liked: Staff & service
Disliked: Room comfort
Bad Experience
No hot water in shower or toilet. Room lights very dark & dim. Wifi connection not good.
Stayed 1 night in Nov 2017

6/10 Okay

guest, singapore

The toilet n the bathroom don't have divide make it wet on the floor all the time ..... water can flow to the corridor of the room! Unsafe also if the water there, slippery

6/10 Okay

Verified traveller

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay again.
Stayed for a night at The Hills. Location is great by thats just about it. Maybe it was because there is still on-going renovation at the hotel. Toilet bowl was stained. The aircon was not cold and we have already lowered it to the lowest possible of 16 deg. Breakfast was okay. There are better hotels near Nagoya Hill Shopping centre for around the same price. Will not stay here again.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel located conveniently near mall
Located just across Nagoya Mall and next to Spa Secret. very convenient. but during the stay think the hotel is under going some renovation

4/10 Poor

Malimshah

Disliked: Cleanliness, property conditions & facilities, room comfort
Room condition, facility was bad.

6/10 Okay

Hudha

Liked: Staff & service
Disliked: Cleanliness
Room just OK. Lovation and breakfast is good
The room is average. We spotted a roach in our room. Water flow from the shower very slow. Aircon not functioning well and we felt very warm especially in the wee morning. Overall for the room is just OK but the breakfast is awesome ~ nice and varieties spread.

6/10 Okay

Ahteni

Convenient hotel
The room was clean and looked cosy because it had just been renovated. The wifi was quite good except that you have to log in every time you enter the room. The tv does not provide many channels unlike some nearby hotels that I've been to. Perhaps with the recent renovation work done at the hotel, they can add in more channels for viewing. The staffs were friendly and the location is very good as the shopping mall is of walking distance. Breakfast spread can be improved.

4/10 Poor

Kiran

Disliked: Property conditions & facilities, room comfort
Old & ugly hotel.
Horrible smell from the aircon. Noisy aircon. Stained bathroom.

8/10 Good

Verified traveller

6/10 Okay

Rozita

Hotel still under renovation...cant connect wifi...room tel line down...feel disappointed...

4/10 Poor

jackie

Liked: Staff & service
Disliked: Property conditions & facilities
No room phone, place looks old smells old, bathroo
No room phone, place looks old smells old, bathrooM looks moldy, no in room service, breakfast buffet is so so

6/10 Okay

Verified traveller

nice short stay
nice short stay with friend.

8/10 Good

Phay, Singapore

Liked: Staff & service
Great stay
Relaxing, enjoying. Convince.

10/10 Excellent

Aisah, Yishun, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Getaway
It has been a pleasant and relax getaway, because we enjoyed the spa and food reflex which is within the same premises.

10/10 Excellent

Herme, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy

6/10 Okay

sean

Liked: Cleanliness, staff & service
Normal but happy stay
The journey is joyful, we got massage just next to our door "SPA SECRET" & Nagoya Shopping mall just opposite our stay. Part of the hotel is renovating, guess it maybe better afterwards.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Muhammad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel amnesties and location was good, even the service, however the rooms are horrible, especially the toilets. It looks very disgusting.

4/10 Poor

Verified traveller

Nice stay
It suppose to be non-smoking hotel. There was a strong scent of cigarette smoke coming into the room in the middle of night for 2 hours. All of us could not sleep. We called in to inform the hotel staff and was informed that they could not find anyone smoking.Next morning we could smell strong scent of cigarette coming from the laundry room and saw cigarette butts lying on the flight of steps leading to hotel lobby.

6/10 Okay

Verified traveller

Short Stay OK.
My third time staying here. I choose this hotel because it's near the spa I frequent.

6/10 Okay

Mohd

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

2/10 Terrible

PATRICIA

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
가보면 알수있다.
Stayed 1 night in Aug 2023

4/10 Poor

PATRICIA

Disliked: Property conditions & facilities, room comfort
Malam buruk
Hanya lokasi yg bagus. Breakfast : payah! layanan front desk-datar, kurang ramah, kondisi kamar- nggak nyaman, view belakang- buka gorden, pas banget sebelah anak anak kost; malam ribut anak anak kost
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
古い設備だけど、快適に過ごせた。
古い設備だけど、快適に過ごせた。 NAGOYA SHOPPING MALL の通りをはさんだ反対側に位置しており、locationは良い。 この価格なら、浴槽がないと不満の人がいるかもしれないが、私はホテル宿泊時はシャワーだけで問題ないので、問題なし。 部屋はシンプルで　清潔感あった。
Stayed 1 night in Jan 2019