Private beach, sun-loungers, beach towels, snorkelling

Reviews of Mutiara Beach Resort

3 out of 5
Mutiara Beach Resort
Jalan Trikora Km 55, Telok Dalam, East Coast of Bintan, Bintan, Riau Islands

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 85 reviews" "
Rating 8 - Good. 32 out of 85 reviews" "
Rating 6 - Okay. 4 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Massimo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Maria belen

Travelled with family
Liked: Staff & service
Nice quiet beach,helpful staff,basic accommodation
The staff are super friendly and helpful, food is very good and well priced, my partner took a massage and really enjoyed it, the beach is lovely and it is very quiet and relaxing. The accommodation itself is very basic, but that’s ok as long as you are aware of it. Main disadvantage for me is that toilet is outside the hut and only has cold water for showering. A solar powered water heater would be an ecofriendly option if maybe they want to upgrade at some point. Our bathroom door didn’t close because the frame was a bit rotten so when you pushed to close it would push the frame out as well. So that needs maintenance. The other disadvantage is that the only place where you are safe from bugs and mosquitos is inside the netted bed. So you better take loads of mosquito repellent. They provide some and also coils to burn but those bugs are persistent! We weren’t very happy with the tour we hired. The driver didn’t know where he was taking us, didn’t speak English so gave us no information and we ended up having to point at things in the map and he would drive us but we didn’t fully know what to pick so I wouldn’t recommend that. The staff is the highlight of this place, they will do anything they can to help. We had a nice time overall and thoroughly enjoyed our visit
Stayed 3 nights in Apr 2023
Response from Marc on 29 Apr,2023
Dear Maria,Thank a lot for liking our place, and for taking the time to write a fair review. Our motto is to be a 1-star resort providing a 5-star service… as such, we are happy to know that this is how you rated us.Allow me to add a few nuances, for a fuller picture:The room category you have selected is a Pondok Plus, the more economical option. This kind of room was built initially, when our concept was to be only a homestay… hence the detached private bathroom, located next to the bedroom, like in a village. But now as a resort, the majority of our rooms are River Houses of the superior category, with en-suite bathroom & shower room… perhaps you would like to give it a try, next time?My apologies for the unfortunate difficulty experienced with the bathroom door… our resort maintenance team, on duty every day from 9am till 5pm, would have been quick to fix this issue, if they had been made aware of it.As an eco-resort, we are doing our best to balance guest comfort & protection of the environment, this sometimes can prove to be a bit challenging. Insects are part of any natural environment and their presence is actually the testimony to a healthy eco-system. Still, we have been controlling the population of biting insects to be minimum, with a combination of preventive measures and selective fogging. Your stay happened to coincide with days of alternating sunshine & rain, which would typically result in a temporary increase of mosquitoes at sunset, this usually happens in the tropics… Good news, since then, we have not received guest comments on this topic. We have taken note of your feedback regarding the island tour, provided by a third party since we have decided to focus on our core business, which is hospitality. The private taxi operator we had been working with for several years, had the necessary language skills & local knowledge, but sadly his small enterprise did not survive the recent pandemic crisis. We are now looking for a suitable replacement… in the meantime, we can only suggest hiring a local taxi operator, to our guests who wish to explore the greater Bintan, as you did.We look forward to your next visit!Marc (resort owner)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Marc on 11 Mar,2020
dear March Guest, thanks a lot for staying with us, and for liking our place! we look forward to your next visit... best regards, Marc

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the river and the ocean and all of the nature that surrounded us. The staff were attentive and kind. The food choices were good and quite delicious and at a fair price. It was a peaceful, rejuvenating resort in a natural environment.
Stayed 3 nights in Feb 2020
Response from Marc on 4 Mar,2020
dear March Guests, thank you so much for appreciating our resort for what it is: back to nature & back to basics... this has been our concept for 15 years now, and it seems to gain relevance as the outside world gets more ugly & complicated... please visit us again soon! best regards, Marc

8/10 Good

Christel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
The resort is quite simple but all the essentials are here. The food is good but the breakfast could be improved as the choice is limited. The beach is sandy and very convenient for kids. It's perfectly okay for a (long) weekend. Note: be aware of the sandflies.
Stayed 2 nights in Jan 2020
Response from Marc on 1 Feb,2020
dear January Guest, thank you very much for staying with us, and for liking our place! we have noted your suggestion regarding the breakfast, which is included in the room package... at this point, our breakfast offers a choice of 10 sets, as a mix of asian and western popular choices; our guests also have the option of ordering a customised set, according to their specific dietary requirements... we are now in the midst of drafting our new 2020 menu, and your comment will certainly help us improve the current offerings; as you must have noticed, we are putting a lot of energy in maintaining the beach in the best possible condition, starting every day from 7am... the tractor turning the sand over and the spraying of a water-based insecticide have proven very effective for keeping the sandflies down within our property; we have also placed signs at both extremities of our private beach, asking our guests to be careful when exploring the nearby wild beaches, which would still have sandflies, depending on the season; we look forward to your next visit soon! best regards, Marc

8/10 Good

Igor

Stayed 2 nights in Dec 2019

10/10 Excellent

Dmytro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real indonesian experience in serenity of nature
This an eco-hotel, in rustic, traditional indonesian houses. Great experience but dont expect Hilton level comfort. The closeness to nature was unsurpassable. THe hut is facing the beach and the river running on the other side, right behind the back porch. Monkey are running around the property. The beach is unbelievable and practically empty (we were in low season), but very well maintained. The service is extremely accomodating. You can order drinks/food anytime of the day, and have it anywhere around the huge property. Andy was fantastic.
Stayed 2 nights in Dec 2019
Response from Marc on 22 Dec,2019
dear December Guest, thank you very much for appreciating our concept of natural simplicity, and for taking the time to share your appreciation! nature is indeed our most precious asset and we believe this is what sets us apart from most other properties in Bintan... we are working hard to keep it this way, and your support will go a long way... please visit us again soon! best regards, Marc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Marc on 30 Oct,2019
dear October Guest, thanks a bunch for this great rating! we appreciate your feedback, as a strong motivation... best regards, Marc

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Would appreciate more varieties for vegetarian food and heater for showering.
Stayed 2 nights in Oct 2019
Response from Marc on 28 Oct,2019
dear October Guest, thanks a lot for liking our place! we have noted your valuable suggestions, for action by our resort team... looking forward to your next visit soon! best regards, Marc

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the eco friendly design of the resort. And also the dinner area and spa area are outdoor where I can enjoy the nature even more. The beach of the resort is excellent.
Stayed 1 night in Oct 2019
Response from Marc on 14 Oct,2019
dear October Guest, thank you very much for liking our place, and for sharing this with others! your appreciation is motivating us to be even better, when you visit us again... best regards, Marc

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful excellent stay!
Amazing - absolutely amazing! I loved the location and the accommodation. The food was excellent too. Don’t come here if you are expecting 5 * comforts, but I liked it all the better for that. Peaceful with beautiful simple accommodation. The staff were really friendly and helpful. My visit was too short / I will be returning!
Stayed 1 night in Aug 2019
Response from Marc on 27 Aug,2019
dear August Guest, thank you so much for this wonderful bouquet! we look forward to your next visit... best regards, Marc

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Marc on 7 Aug,2019
dear August Guest, thank you so much for this wonderful rating! it is a great motivation for us... we look forward to your next visit! best regards, Marc

10/10 Excellent

Manami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience nature resort in Bintan
We have stayed at the resort 4 nights/ 5 days in July 2019 as family of 4. Overall, we have really enjoyed the nature and beach they have offered. The restaurant has quite extensive menu with varieties as an isolated nature beach resort, so we enjoyed a lot. The breakfast has 5 choices, and we especially enjoyed fried rice, fried noodles, and crepes. Drinks are separate charges so as water. For water, you have 2 choices, 1. Buy bottled water 2. Rent a refillable water bottle with unlimited refile (charged per day per person) They give us 330ml bottled water every day as complimentary. Since this resort is in the nature, there are many wild animals and bugs. I am a city girl, so I got over 45 bug bites all over my body during the stay, however, my husband and our daughters were country people with nature, so they did not react to the bug bites at all. One of our daughter got jellyfish bite, and it was quite bad, however, resort staff gave her a vinegar and first aid. The staff members and owner are very nice and friendly, so as 3 lovely dogs on the property. The massage/spa is simply fantastic, highly highly recommended. We all 4 of us did 75 minutes full body massages, and we all agree that this was one of the best massages in our lives for sure. Just avoid the mosque praying time since the mosque is just next door to the spa and their praying is very loud, so it is difficult to relax.
Stayed 4 nights in Jul 2019
Response from Marc on 25 Jul,2019
dear July Guests, thank you so much for this lovely review, and for appreciating our place for what it is, simple and natural... your visit and the interest you have shown for our concept have been our pleasure too! my sincere apologies for the bug bites... this may happen when exploring the nearby beaches, beyond our resort's boundaries; your river spa recommendation will go a long way, i am sure! we look forward to welcoming your family back soon! best regards, Marc

6/10 Okay

Andres

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Marc on 22 Jul,2019
dear July Guest, your visit has been our pleasure... we look forward to welcoming you back soon! best regards, Marc

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very charming place + great pizza! A wonderful place to relax.
Stayed 1 night in Jun 2019
Response from Marc on 20 Jun,2019
dear June Guest, thank you so much for appreciating our place... your kind feedback is a great motivation for us! we hope to see you again soon... best regards, Marc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay. It’s rustic with a great vibe. The staff is wonderful and the spa is very relaxing.
Stayed 2 nights in Jun 2019
Response from Marc on 13 Jun,2019
dear June Guest, thanks a lot for appreciating the relaxed simplicity of our place, and for sharing your experience! our Team look forward to your next visit... best regards, Marc

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Fantastic staff, highly recommend
Stayed 3 nights in Mar 2019
Response from Marc on 11 May,2019
dear May guest, thanks a lot for liking our place! our motto is to be a "1-star hotel with 5-star service"... therefore our Team is indeed our greatest asset; please visit us again soon! best regards, Marc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Marc on 22 Apr,2019
dear April Guest, thank you so much for giving the highest rating... a great motivation for us we hope to see you again soon! best regards, Marc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peacefull place in front of a nice beach, excellent staff, all was perfect!
Stayed 1 night in Mar 2019
Response from Marc on 10 Apr,2019
dear April Guest, thank you so much for choosing us, and for sending us this wonderful bouquet! we look forward to your next visit! best regards, Marc

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Marc on 3 Apr,2019
thank you for reviewing our resort

10/10 Excellent

Doug, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It great? Don’t expect the 5* luxury, that’s not what this place is about, just a good place to chill. This is my second visit, and it’s perfect.
Stayed 1 night in Mar 2019
Response from Marc on 13 Mar,2019
thanks a lot Doug, for this great review! your repeat visits are our best reward... cheers, Marc

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Marc on 3 Apr,2019
thank you for reviewing our resort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
This was a lovely little break, getting back to nature without all the mod-cons. The rooms were quaint, but would be great if they had have decent sized ledges in the bathroom. Stairs to shower from the outside would also be handy so you don't walk sand through the living area. Food service really needs to be improved, especially when they automatically add 10% Service Charge on. The food comes out ad-hoc, which they advise they need for cooking etc. But then waiting 30 minutes for a bowl of cereal, 30 mins for a beer, 20 minutes for a cup of tea only to be told they don't have any, bringing out one drink at a time, forgetting other drinks, consistently being told they don't have an item on the menu 20 minutes after ordering etc is pretty slack and gets a bit annoying by the third, fourth and fifth meal.
Stayed 2 nights in Feb 2019
Response from Marc on 21 Feb,2019
dear February Guest, thank you very much for liking our place, and for sharing your feedback; please accept my apologies for making you feel that we were below your expectations in two areas the room: our accommodation is following the traditional indonesian lifestyle, as such there is a water basin with a coconut shell scoop near the entrance doorsteps of each room; this is for our guests to rinse their feet when they come back from the beach, and for those who do not understand the purpose, we have posted a written explanation note in the room... it is unfortunate that you did not notice either one; the food & beverages service: we have adopted here the "slow food" concept... as stated on our menus, we are seeking the support of our guests, who should order their meals an hour in advance; to facilitate the process, our Team members are going around the resort an hour or two before meal time, to collect guests advance orders... from the information i could gather, you did not take advantage of this opportunity, and preferred to order on the spot, which resulted in delivery delays; we were running a full house during the Chinese New Year period, and our Team resources were indeed a bit stretched... this is where advance orders help, and would have allowed us to double check on the availability of some menu items; needless to say that most of our suppliers had taken off for this long holiday, and the current monsoon season restricts the availability of sea products, resulting in a perfect storm... based on your comments, we have briefed our staff to be more efficient; of course, guests who choose to eat at the beach hut, instead of our Warung restaurant, would have to expect delivery delays, due to the 300-meter distance from the kitchen; we hope that this clarification will entice you to visit us again; best regards, Marc

8/10 Good

Verified traveller

Being the only residents was not the best. Staff were helpful and friendly
Stayed 3 nights in Jan 2019
Response from Marc on 6 Feb,2019
dear January Guests, thank you very much for your feedback! we are happy to know that you were impressed by our service quality... indeed, our business vision is to be a one-star hotel with five-star service; we are sorry to hear however, that you felt a bit lonely during your stay with us... as a matter of fact, most of our guests prefer us to other resorts, precisely because of the privacy and the calm setting we offer; the interim period between New Year and Chinese New Year is always a bit slow, especially on weekdays... with only 15 rooms spread generously over 8 hectares, the amount of freedom and space we propose is rather unique; we hope to see you again, on a weekend perhaps, when we are almost always fully booked; best regards, Marc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a lovely little getaway from the hustle and bustle of the wider world. Amazing setting along the beach and within nature. We loved it's eco approach which made you appreciate the experience even more. We had a lovely massage in the river spa, which was made even better being coached to our appointment by boat - which was so nice. Within the two days we were there it felt like time stopped. I really hope to return very very soon.
Stayed 1 night in Jan 2019
Response from Marc on 14 Jan,2019
dear January Guest, thanks a lot for this wonderful bouquet, and for appreciating our concept of natural simplicity, off the beaten tracks... our Team looks forward to your next visit! best regards, Marc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay like a local
Great place off the beaten path. A great experience for someone looking for a traditional stay in Indonesia and not looking for all the bells and whistles of a western lifestyle. If you come to Asia, experience living like one.
Stayed 3 nights in Dec 2018
Response from Marc on 9 Jan,2019
dear January Guest, that's exactly it, you have understood the spirit of our little venture, and you have managed to convey it in a nutshell... thank you so much for this! we look forward to welcoming you back soon... best regards, Marc

10/10 Excellent

Tiffy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Marc on 28 Dec,2018
dear December Guest, thank you so much for liking our place! best regards, Marc

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from m on 17 Dec,2018
thanks a lot for this great rating!

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to avoid all-inclusive and tacky resorts and want to be in a more natural setting, this is the place! The staff is extremely friendly, the cabanas are clean and wifi works well. Spa was also nice, located on cabanas in the nearby small river. Being labelled as «green», you would expect a little less control over Nature though, and let natural vegetation regrow in a wilder way nearby the river and the ocean, plant more trees and have as little grass as possible. It could have a large organic garden for example, and a program to educate local population and international guests about the benefits of protecting the environment. Maybe a program for collecting plastic on the beaches nearby, which is everywhere and is a total shame to let it there!! With goodwill and a little investments, this place can set an example and become a touristic hotspot.
Stayed 2 nights in Dec 2018
Response from Marc on 6 Jan,2019
dear December Guest, thank you so much for recommending us, and for highlighting the natural beauty of our little beach resort! we are happy that you enjoyed our facilities, while staying with us, including our own private beach cleaned daily it is a pity that we did not get to meet personally, as it would have been a pleasure for me to answer your comments regarding our green eco-committment... so, allow me do it here: our place is probably one of the greenest resorts in Bintan, judging by the density of the canopy coverage, and the wide variety of local plants & trees; the mangrove river forest, which covers about a quarter of our 8-hectare property, is totally pristine, without a single tree being cut or even trimmed the sandy soil of the vegetation fringe along the beach is indeed being kept clear, this is for the successful purpose of controlling the insect population, which used to bother some of our guests on the beach; the trees and shrubs however have not been disturbed, since they are our insurance against erosion caused by the sea waves we are located on the grounds of an old coconut plantation, which has prompted us to start a project of home-industry VCO (virgin coconut oil) production, to be operational by April this year; for this purpose, we have been planting more coconut trees, by batches of 100 saplings per month... this young generation has been taking over from the older trees, but some are still quite small we are growing local carpet grass only around the rooms, as a safety measure against the odd snake or creepy crawlies; as for the organic garden, strategically located right next to our kitchen, it has been a work in progress... the extremely poor soil quality and the flocks of marauding monkeys have been serious challenges we are trying to address please visit us again, to witness our progress! best regards, Marc

8/10 Good

Jacqueline

Liked: Cleanliness, room comfort
I understand this is an reco resort, so will not penalise the odd creepy crawly (yuk!) in the room. There’s also plenty of mosquito or insect repellent in the room you can use. The staff are friendly too, and more than happy to assist your requests,like removing the fly/ bug or providing portable lamps in the event of a nlavkout. And the shower and bath is pretty basic but clean. My pet reveals though? VERY insecure lock from the outside that can be yshed own. And there’s no safe to put your money/ passport. Yes I understand this is an eco-resort butsecurity for travellers should be default irregardless, not an option.
Stayed 1 night in Nov 2018
Response from Marc on 14 Dec,2018
dear November Guest, thanks a lot visiting us, and for appreciating the quality of our service! allow me to answer your two concerns: 1. as an eco-resort, we have to strike a fine balance between bio diversity and guests comfort... this may result in the presence of some flying insects, especially during the rainy season... we therefore recommend that our guests bring their own insect repellent 2. the locks on the room doors are small but reasonably strong and we have 24-hour security on our premises... as such i am happy to mention that we have not had cases of break-ins or missing guests property, for as long as i can remember... as advertised in the lobby, our Front Office also provides complimentary safe deposit services to our guests, for an even greater peace of mind... our Team looks forward to your next visit! best regards, Marc

10/10 Excellent

Riku, Singapore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Segluded, no hazzle, calm and great service. Room was also really clean
Stayed 2 nights in Nov 2018
Response from Marc on 19 Nov,2018
dear November Guest, thanks a lot for staying with us, and for liking our place! best regards, Marc

6/10 Okay

May, Singapore

Liked: Staff & service
Disliked: Room comfort
The room was far from the beach and there is no wifi,ended up staying outside because there is nothing to do. Got bored
Stayed 1 night in Nov 2018
Response from Marc on 10 Nov,2018
dear November Guest, thank you for staying with us... i am very sorry to hear that your stay was not as enjoyable as it should have been; our resort has a beautiful 400 meters wide private beach front... the distance between the rooms and the beach depends on the room category... clearly, economy rooms willl be a bit further away than superior or seaview rooms: the same applies to the free wifi, which is available in all public areas and in superior and seaview rooms... economy pavilions may not get full coverage all the time; nature is our precious asset... as such, our place is for guests who appreciate natural surroundings, a simple relaxed lifestyle, and who want to recharge their batteries...at the end of their stay, they will be refreshed and again ready for the challenges of city life! we hope this will entice you to give us a second chance! best regards, Marc

10/10 Excellent

Manon, Paris France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing week-end at Mutiara! The staff and the town (private beach, restaurant with pizzas, etc.) were very good. Thanks for this week end.
Stayed 1 night in Oct 2018
Response from Marc on 17 Oct,2018
dear October Guest, thank you so much for sending us this wonderful bouquet! we look forward to welcoming you back soon... best regards, Marc

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
Service is exceptional. They provide you with what you need to "survive" such as mosquito repellents, mosquito coils, mosquito net.
Stayed 1 night in Sep 2018
Response from Marc on 29 Sept,2018
dear September Guests, thanks a lot for posting this fair review! our place started as a homestay, and as such our first batch of rooms was built like village houses, with a detached private bathroom; now that we have grown to become a 1-star resort, we also propose Superior Cottages with en-suite bathroom and shower; may i recommend that you try one of these rooms on your next visit? we look forward to welcoming you back soon... best regards, Marc

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ecostyle Resort on the Beach
Ecostyle Bungalow resort with wood huts just behind the beach, plenty of empty km to walk, be aware of sandflies and take insect repellent.
Stayed 2 nights in Sep 2018
Response from Marc on 27 Sept,2018
dear September Guest, thank you so much for taking the time to review our place! we are located in a sandy bay, and as such a discovery walk along the beach is a great thing to do... we keep our private beach clean and reasonably free from sandflies and we have placed boundary markers, to ensure our guests know when they step into the wilder neighbouring beaches; we look forward to your next visit soon... best regards, Marc

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach front resort
Very nice but basic with wooden cottages in a serene and pretty area on the beach. Each cottage has a double room with shower but no hot water. Very friendly staff and good spa. Relaxing and remote. Reliable and cheap taxi service and the firefly night trip was wonderful.
Stayed 3 nights in Sep 2018
Response from Marc on 19 Sept,2018
dear September Guest, thanks a lot for staying with us, and for highlighting some of the activities we propose! the shower water comes indeed at ambient temperature, which is around 30 degC, an average in the equatorial climate we enjoy here... we look forward to welcoming you back soon! best regards, Marc

8/10 Good

Chris, Washington, DC

Liked: Cleanliness, staff & service, room comfort
Great place to get away from it all! Remote feel. Great food. Very relaxing peaceful and quiet. Great massage. Very affordable spa. Beautiful beach. Great place if you are looking for more rustic, outdoorsy and adventurous places. Beds are fine but basic. Mosqito nets work well but cold showers are never fun (no hot water). Also half the grounds are barren and cleared awaiting more huts. Staff is very helpful. Drawback includes long taxi ride from main port about an hour each way for $45 each way. Would recommend this to adventurous travelers.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach escape
A simple but yet beautiful beach bungalow experience. Use the provider provided mosquito repellent!! Beautiful and empty beach right in front of the bungalows. SUP board and kayak rental provided. We will be back.
Stayed 1 night in Sep 2018
Response from Marc on 7 Sept,2018
dear September Guest, thanks a lot for liking our place, and for sharing your favourable comments... we look forward to your next visit! best regards, Marc

8/10 Good

Andrew

We liked it.
Good no frills accommodation if you want to get away from the plastic resorts Very good massage Good food If you just want to read a book on the beach, and relax , eat and get a spa then a good spot, as long as your ok with being surrounded by nature rather than concrete.
Stayed 1 night in Aug 2018
Response from Marc on 29 Aug,2018
dear August Guest, thanks a lot for staying with us, and for liking our place.. we look forward to welcoming you back soon! best regards, Marc

8/10 Good

Chris, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Days @ Mutiara with young kids
We spent 5 days at Mutiara with kids 2 & 4 years old. The hotel is a nice change from the typical resorts you find in South East Asia. It has a very relaxed atmosphere with lots of spaces for the kids to explore. The accommodation was comfortable and clean (as other reviews mention if you are big on amenities this may not be the place for you). The staff were friendly and attentive. We had massages at the river spa which were great. The beach has beautiful sand and the water is quite shallow which was great for our young kids. There were a few jelly fish floating around while we stayed - but we managed to find a few spots beyond the sand bar that were free of them. There was quite a lot of rubbish on the beach beyond the resort itself; but, this is not unique to Bintan, we had a similar experience at the beaches in Bali last year. We visited during the last week of Ramadan, which was fine for us, but if you don't like the substantial noise that the mosques generate over this period then avoid those dates.
Stayed 4 nights in Jun 2018
Response from Marc on 18 Jun,2018
dear June Guest, thank you so much choosing us, and for understanding our concept of natural simplicity, as a one-star resort with five-star service! my sincere apologies for the smoke generated by the burning of brush piles... we have been clearing a space of land for planting more coconut trees, in preparation for our virgin coconut oil production project... we will remind our enthusiastic team to be more watchful of the wind direction, in order to keep the smoke away from our guests rooms; jellyfish is unfortunately a seasonal pest, which occurs when the sea is warm as it is now... it should disappear once the southwest monsoon winds are in, typically in a couple of weeks time; there is indeed a village near our resort, with a small mosque... prayer calls are usually kept to the standard length of about 3 minutes, except during the ramadan period, which coincided with your stay... thanks for your kind understanding; rubbish on seashores has unfortunately become a world plague, and Bintan gets its too... we are keeping our private beach spotless, with our beach club team sweeping the sand every morning... the neighbouring beaches are however still wild, as you could notice... we hope that the local government's recent popular mass beach cleanup actions will have some visible results soon; our team looks forward to your next visit! best regards, Marc

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will be comfortably hosted in the wilderness and experience an off the beaten path stay, where you will be with maybe 5 other couples in the whole place. Sometimes it feels you have the whole beach just for you, and you do have it!
Stayed 3 nights in May 2018
Response from Marc on 5 Jun,2018
dear May Guest, thank you so much for understanding and appreciating our resort concept, which is to offer space, freedom and privacy to our guests, in a natural environment... we look forward to your next visit! best regards, Marc

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend getaway
We had a very relaxing and enjoyable time. The transfer from and to the ferry terminal was arranged for us and we encountered no issue at all. We stayed at the River House, a very charming room with attached bathroom -- perfect for couples. The staff was extremely helpful and the surroundings and beach were peaceful and pleasant. We enjoyed nice food prepared with quality ingredients and the nearby SPA was a great addition. Do bring insects repellent for mosquitoes and sand flies, although the resort is well equipped providing mosquito coils, nets and some complimentary repellent.
Stayed 3 nights in May 2018
Response from Marc on 5 Jun,2018
dear May Guest, we very much appreciate your visit, and your favorable comments, thanks a lot! we are proud to be different, by immersing our visitors into traditional village lifestyle, while keeping the basic beach resort service & facilities that makes them feel comfortable; our vision is indeed to be a one-star resort with five-star service... your next visit will again be our pleasure! best regards, Marc

10/10 Excellent

Birnur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Marc on 9 May,2018
dear May Guest, thank you so much for this great rating! we are happy to know that you like our concept of natural simplicity... our team looks forward to your next visit! best regards, Marc

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from Marc on 4 Mar,2018
dear February Guest, thanks a lot for cisiting us, and for liking our concept of natural simplicity... our Team looks forward to welcoming you back soon! best regards, Marc

10/10 Excellent

Rafa, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place.
Nice place to relax. Wonderful beach in the middle of nature. Friendly personel. Mutiara will be the paradise if food was better. I recomend the seafood restaurant nearby.
Stayed 2 nights in Jan 2018
Response from Marc on 18 Jan,2018
dear January Guest, thank you so much for taking the time to post a review with great photos, and for giving us the top score! my sincere apologies for letting you a bit down with our menu offer... i can only assume that our chef had a bad day, since food has so far been our forte; we are taking advantage of your comments for reviewing the consistency of our home kitchen; we are also now proposing a seafood daily special to our weekend guests, serving the fresh catch of the day we get from the nearby fishermen; our team looks forward to your next visit! cheers, Marc

8/10 Good

Karthik, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway from city and commotion.
I'm Indian and typically can relate a village from my grandma's home. This was such a place. No Air Con, within trees and closest to beach. Insect sounds etc. What's the point in going to another 5 star hotel with pool when you already come from similar lifestyle. I didn't use much of mobile and just enjoyed the stay. However, for people not used to this life style, might be challenging. We had several rain during nights with thunderstorms over our cottage. Though we felt comfortable, might not be same for others. Food was expensive(equivalent to SG restaurants), but was of good quality. Staffs were extremely good. They were natural and not trained to please. Unusual stay but satisfactory. Loved it!
Stayed 2 nights in Dec 2017
Response from Marc on 14 Jan,2018
dear December Guest, thank you so much for writing such a thoughtful review, and for sharing your experience with our future guests! we are delighted to know that our natural simplicity has matched your expectations, and has at the same time brought back pleasant memories of your childhood; food cost in Bintan is indeed on the higher side, due to the proximity of Singapore, and with high supply cost from far away Java and Sumatra islands... we have however managed to keep ou menu prices the same since 2015; our Team is looking forward to your next visit! best regards, Marc

8/10 Good

Jacqueline, Dorset, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real get-away
An extremely relaxing environment, quiet and peaceful. Amazing massages and totally in contact with rural Indonesia. Fantastic situation right on the beach and almost got used to the exhilarating cold showers! Bring your own wine! A real get-away from it all.
Stayed 4 nights in Dec 2017
Response from Marc on 2 Jan,2018
dear December Guest, thank you so much for choosing us, and for liking our place for what it is! our team looks forward to your next visit... with best regards, Marc

8/10 Good

Scott

Liked: Staff & service
Stayed 2 nights in Dec 2017
Response from Marc on 19 Dec,2017
thank you very much for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive but comfortable place to stay. The staff are friendly and work hard to accommodate their guests. Only complaint is that the food is overpriced. After the first meal, we decided to eat outside of the resort as a few much cheaper options were available at walking distance.
Stayed 2 nights in Sep 2017
Response from Marc on 1 Nov,2017
dear September Guest, thank you very much for liking our place, and for appreciating the hard work we put in... we have noted your comments about food prices... you are absolutely right, a meal at our resort is definitely not as cheap as food served at a single-dish family roadside stall! our resort is fullfilling its business and social responsibilities, by processing official licenses & permits, by paying government taxes & levies, by providing jobs & compensating our 21 staff in a fair manner, ensuring a 40-hours work week, providing insurances & social benefits, training them & helping them through the proficiency certification, and by undergoing environmental & hygiene audits by respective authorities twice yearly... our menu offers a choice of more than 50 dishes cooked from fresh ingredients sourced locally, many of them with vegetarian, gluten-free or lactose-free options... the portions are of a good size and we have managed to keep our prices the same for the past 3 years, despite the 5% yearly inflation rate; our guests are not obliged to take all their meals at our place, as they may want to enjoy the freedom of exploring the island on their own... but we can only hope that they will eventually appreciate our efforts and support our small enterprise, knowing that their responsible contribution to our growth will go a long way by having a direct positive impact on the nearby environment... our Team is looking forward to your next visit! best regards, Marc (resort owner)