Exterior
Check availability

Reviews of Indra Valley Inn Bukit Lawang

3 out of 5
Indra Valley Inn Bukit Lawang
Jalan Stasiun Orangutan, Bohorok, Bukit Lawang, Sumatera Utara

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tobias

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, enabling us to have the flexibility to craft the holiday we wished to have in Sumatra
Stayed 2 nights in Dec 2023
Response from Obiwan on 23 Jan,2024
Thank you very much for stay and enjoy your time with us. Wish we can meet again. And Thank you for you good reviews for us and our place, all the best

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
We stayed at Indra Valley so we could do a jungle trek. They were able to coordinate everything, including our airport transfers and the 2-day trek, and were super accommodating for the stay!
Stayed 3 nights in Jul 2023
Response from Obiwan on 2 Aug,2023
Hi morgan. Thank you very much for stay and doing everyting with us in here. And thank you too for you have good reviews for us. We really hope we can meet again next time. Obiwan

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Indra Valley Inn and highly recommend it to anyone going to Bukit Lawang. Our room was very nice and had a large balcony overlooking the river which was great and they had a restaurant and accommodated my vegetarian diet. Obiwan was easy to communicate with and organized our taxis to and from Medan as well as our overnight jungle trek. Imran took us on a scooter tour the first afternoon, which was a lovely way to see the town. Imran was also our guide for our overnight jungle trek, he was awesome; very knowledgeable and friendly. We were fortunate to see many animals on our jungle trek including 4 orangutans and lots of Thomas Leaf monkeys. Amazing stay and trek!

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, great service.
Stayed 2 nights in Sep 2019

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mellow Jungle Respite
The first and foremost memory we'll carry away from this place is the trek. Our guides, Saproo and Dion (and unfortunately I'm massacring their names) were fantastic, attentive, and informative. They also made a mean fruit salad and lunch in the middle of the jungle. We saw 11 orangutans (including the infamous Minah), more long-tailed macaques that I could count, a fig-tailed macaque, a long green snake climbing a tree, and a Great Argus Pheasant. We couldn't have asked for more. We splurged on the Deluxe Double Room with a balcony for our three nights there, and we didn't want to leave that balcony after our jungle trek. At sunset, the long-tailed macaques took their evening constitutional on the far side of the river. The entire place had a mellow vibe that was reminiscent of the 70s, from men sporting pony-tails to strumming guitars. The entire staff, led by Obiwan (who hangs out in his card-playing corner), were laid-back yet attentive. We easily were able to arrange for transport to and from the Medan airport - really all of our needs were taken care of. I'd stay here again without a second thought.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and great service! The staff are always ready to help you. The most modern bathrooms among the guesthouses in Bukit Lawang. The buildings have a lot of natural wood too. The food was also great, but I wish the chicken dishes had boneless chicken instead of bone-in chicken.
Stayed 21 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Disliked: Room comfort
First room good, second room worst of the trip
Stayed 2 nights with an overnight in the jungle between. Paid for deluxe room both nights. First night was good. Comfortable, large room with hot water shower. Second night small room, just enough for bed. Shower with no hot water and no sink. Disappointing.
Stayed 1 night in Oct 2017
Dear guest, I am sorry to hear that you did not fully enjoy your stay with us. Just to clarify one thing though I will say that you booked and paid for a deluxe room (with garden view) on the first night of your stay only. On the second night when you returned from the jungle you had booked and paid for a standard room. Maybe you booked the wrong room by mistake, but we did not give you a room type which was below what you paid for. I'm really happy to hear that you enjoyed your first night in our deluxe room with hot water showers. It is true that our deluxe rooms are a lot nicer than our standard rooms but there is also a price difference between the two room types. We recommend our standard rooms to guests who are price senstive and mainly just looking for a cheap clean room to sleep in whereas we recommend guest that are looking for a bit more comfort to choose our deluxe rooms. Kind regards, Obiwan

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to experience Bukit Lawang
We absolutely loved Bukit Lawang, and this was the perfect hotel to experience it. The standard rooms are slightly basic, but ask for room one - the walls open to a beautiful balcony overlooking the river. Staff was extremely helpful and so kind. Food was fantastic - we spent 5 weeks in Indonesia and it was probably the best Nasi Goreng we tried! The town was quiet when we were there in late September, not sure if it was the rain or just off season. Only downside (not even sure I would call it that), was that we booked a overnight trek with Indra Valley, but were switched to another company without our knowledge. We liked our guide and group regardless so all was well! Would highly recommend this hotel, fond memories of our stay!
Stayed 1 night in Oct 2017

6/10 Okay

Bram

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place but be careful
Nice place, nice staff, nice view, nice food. But. Obiwan claimed there was no shared transportation after 7:45am and offered us a private car for 700k, leaving at 10. However, we later learned there actually was a minivan (for 190k a head) that left at the same time as our planned car. So I kindly asked to cancel the private car. After that, the smiling attitude was gone. This left us with a bit of a bad aftertaste.
Stayed 2 nights in May 2017
Dear Bram, Thank you for taking the time to write a review for us. We are happy to hear that you enjoyed your stay with us and that you liked the food in our restaurant. As for the transport, I apologies if there has been a miscommunication between us. To clarify: We sell private transport only. Besides this, I am only aware that there is a shared transport / tourist bus leaving to Medan every morning at 7:45am as I mentioned to you. If you managed to find a shared transport leaving at 10am you have been lucky, as this is not a regular "every day" transport service. Sometimes, guesthouses will offer shared transport services to Medan if they have guests going anyways. I do not have any knowledge of these transports / departure times (as they are not regular) or the quality of the transportation, so I do not sell them to my guests. If guests want shared transport other than at 7:45am, they will need themselves to walk around in Bukit Lawang and ask at the other guesthouses if and when they have a car leaving. I will try and communicate this more clearly to our future guests. Kind regards, Obiwan

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anne Kølner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Nice little inn, lovely staff, friendly and helpful host. Nice rooms and close to nature (monkeys on the roof in the morning and you could see them on the other side of the river).
Dear Anne, Thank you for your nice review. We are very happy to hear that you enjoyed your stay with us. Kind regards, Obiwan

8/10 Good

Verified traveller

Nice place, nice tenants, good food
Very simple and pleasant

8/10 Good

Kasper

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt overnatningssted
God oplevelse. Dejlig overnatningssted og godt personale.
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten eine tolle Zeit in Bukit Lawang. Die Jungeltour wird direkt vor Ort gebucht und die Guides sind klasse. Insbesondere unsere Kidz hatten super Spaß und das Personal war immer freundlich und super hilfsbereit. Auch die Abholung von unserem vorherigem Hotel sowie das Fahren zum Flughafen wurde alles problemlos organisiert. Vielen Dank. Wir können die Unterkunft absolut weiterempfehlen.

10/10 Excellent

Jeditha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr zuvorkommende Mitarbeiter und großartige Tour durch den Dschungel!

10/10 Excellent

Marie-Soleil, Québec, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Personnel chaleureux. Ceux qui tiennent cette hotel sont des jeunes bohèmes trop gentils qui adores se socialisés avec les clients. Le soir, on peut les voir jouer aux cartes entre amis et jouer de la guitard, ce qui était cool à entendre. Durant notre excursion dans la jungle, ils ont gardés notre valise dans un endroit sécuritaire. Je vous conseil de prendre la suite de luxe puisque les bungalows normal ne fournissent pas l'eau chaude. Bref, j'ai adoré mon voyage et mon trip à cette hotel. :D
Stayed 1 night in Jun 2019

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Such a perfect place! Obiwan and his team will welcome you as part of their family. The location is amazing, the rooms are cosy and typical. To eat at the restaurant is a real pleasure, the quality of the food and the service are on top! Bukit Lawang is THE place for trekking in the jungle to see orang utangs and many more wild life, Indra Valley will organize it for you and ask for Imran to be your guide according to have an unforgettable experience, he is the best and will ethically make you spend an amazing moment. Indra Valley is our new home and I wish it could one day be yours as well! Thanks to all of the team to make of this stay the best experience we spent in Indonesia. We'll be back :) Ludo&Mani
Stayed 2 nights in Oct 2019

10/10 Excellent

Julien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour Parfait
Séjour parfait au sein de cette guesthouse, Notre chambre était très agréable et propre. L'hébergement dispose de nombreux espaces extérieur permettant de profiter de la vue sur la jungle, ainsi qu'un accès à la rivière pour pouvoir se tremper, surtout avec des enfants. La famille d’accueil et agréable également, le restaurant sans être le meilleur de Bukit Lawang est très bon ! Seul point négatif, ils facturent la garde des bagages si vous effectuer un trek dans la jungle. Nous nous sommes sentit si bien, que nous avons prolongé notre séjour.
Stayed 1 night in Sep 2019

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour absolument charmant.
Séjour absolument charmant. On nous attendait à l’aéroport avec le sourire, le trajet bien que long a été des plus confortables. Accueillis à l’hôtel par Obiwan et son épique, nous nous sommes tout de suite sentis comme à la maison. Guitare, bonne nourriture, rires, … la vie semble tellement facile en arrivant à l’Indra Valley Inn. Notre chambre avec terrasse, très propre et spacieuse, donnait directement sur la rivière, un décor de rêve. Le matin nous avons commencé la journée en regardant passer une bande de macaques. A 9h, après avoir dégusté une délicieuse crêpe, nous avons fait un trekking d’une journée avec 2 guides hyper sympathiques, parlant anglais, nous donnant plein d’informations au sujet de la forêt et des animaux que nous avons rencontrés. Ils nous ont amenés près des Thomas Leaf, des macaques, des orangs-outangs et nous avons même vu une sorte de babouin et un paon. Merci Saypull et Chris Mong pour votre gentillesse envers nous et votre professionnalisme durant tout notre séjour (et sorry si nous n’avons pas écrit vos noms correctement). Merci encore à Obiwan pour son accueil chaleureux en toute simplicité. Nous rêvons déjà de revenir passer quelques jours avec vous tous.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔、がいごがよかつつ
Stayed 2 nights in Apr 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect jungle trekking
Just amazing and recommendable
Stayed 1 night in Feb 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect jungle stay
It was just the perfect holiday. The hotel and staff are all super nice, helpful, friendly and really easy going. I book also with them 2D/1N jungle trekking and I can just say that it was a memorable trip. We saw so many orangutans amongs other animals, we had really nice meals and good company. Thank you so much to Inran and Safrool for everything.
Stayed 1 night in Feb 2019

8/10 Good

Valenti

Liked: Cleanliness, property conditions & facilities, room comfort
Habitación fantástica y servicio de transfer defic
La habitación muy cómoda y el hotel con vistas inmejorables. El precio del transfer desde el aeropuerto no es barato y además los últimos 200 metros no son accesibles con coche y a pesar de haber contratado el transfer completo tuvimos que llevar nuestras maletas o pagar adicionalmente un porteador sin ninguna advertencia al respecto por parte del propietario del hotel.
Stayed 1 night in Aug 2018
Response from Obiwan on 17 Aug,2018
Dear Valenti, Thank you for your review. I'm really happy that you enjoyed your stay with us. We do advise all our guests by e-mail when they book the room, that we are located a 15 minutes walk from the car drop off point. In the same e-mail, we also advise that if you need a porter to carry your luggage this can be arranged for IDR 50,000 per luggage. To carry a big suitcase is a hard job and we think the porters deserve the payment of IDR 50,000 (EUR 3) they receive. I do apologize if my staff didn't communicate this clearly to you, but I just checked our correspondence and I see you did receive this information in advance. Kind regards, Obiwan

8/10 Good

hans, bergschenhoek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fijn hotel naast de rivier
het verblijf is erg goed en het eten uitstekend .Het personeel erg enthousiast en behulpzaam en er werd s avonds voor ons gezongen het enige minpuntje is de trap naar onze kamer erg hoge en ongelijke treden maar dat is op veel plekken op Sumatra
Stayed 2 nights in Sep 2017

10/10 Excellent

Pauline, Saarbrücken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with really friendly staff!!
Super freundliches Personal, dass sehr hilfsbereit ist. Wir haben dort eine 2 Tage Dschngeltour gemacht, die wunderbar organisiert war und eins der tollsten Erlebnisse meines Lebens war! Kann diese Unterkunft nur weiterempfehlen.
Stayed 4 nights in Sep 2017

8/10 Good

cheese head, Alkmaar

Liked: Cleanliness, staff & service, room comfort
Meer een B&B dan een hotel. Prima schone en ruime kamers, prachtige ligging. Betrokken en hulpvaardig personeel. Uitstekende prijs kwaliteit verhouding. Als je de mogelijkheid hebt om een trekking te doen ben je hier ook bij het juiste adres.
Stayed 3 nights in Aug 2017