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Reviews of Mahalaksmi Boutique Hotel

3.5 out of 5
Mahalaksmi Boutique Hotel
Jl. Danau Tamblingan No.105, Sanur, Denpasar, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 36 reviews" "
Rating 8 - Good. 12 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 3 out of 36 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tehara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly and accomodating staff !
Stayed 2 nights in Apr 2024

8/10 Good

Felix

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
The stay was amazing, the hotel itself was very nice, clean and overall great. Above all, the staff was amazing! The receptionist and the bartender/restaurant were very helpful and fun to talk with, they made the stay absolutely fantastic!
Stayed 2 nights in Sep 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, room comfort
Good value hotel
Lovwly staff and attentive. The hotel itself has been in maintenance mode sueing covid so needs some work ro bring it back to its original condition. Its nothing too bad and is definitely still comfortable
Stayed 5 nights in Jun 2022

2/10 Terrible

Leonard

Disliked: Staff & service, amenities, property conditions & facilities
Clueless hotel. They didn't know I booked on Expedia, they gave me a room with no running water, then gave me a room with no towels in it. Really unprofessional and unprepared.
Stayed 1 night in Apr 2022

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for money
Highly recommended this hotel as it was very clean and tidy, the rooms were a decent size, the bed was comfortable, the breakfast was really nice and above all the staff were super friendly and very helpful
Stayed 1 night in Feb 2020
Response from Amel on 14 Feb,2020
Dear Mr/s Brett Warmest greeting from Mahalaksmi Hotel Thank you for your review of our hotel, we are very happy to serve you and make your holiday memorable in Bali. We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome. Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, Amel (Fo)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the airport at midnight the hotel made arrangements for someone to pick us up there. The manager and the staff at the hotel couldn’t have been any better, they made it a really enjoyable experience I wouldn’t hesitate to stay here again.
Stayed 14 nights in Jan 2020
Response from Amel on 31 Jan,2020
Dear Mr/s, Warmest greeting from Mahalaksmi Hotel Thank you for your review of our hotel, we are very happy to serve you and make your holiday memorable in Bali. We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome. Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, Amel (Fo)

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2020
Response from Amel on 31 Jan,2020
Dear Mr/s Warmest greeting from Mahalaksmi Hotel Thank you for your review of our hotel, we are very happy to serve you and make your holiday memorable in Bali. We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome. Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, Amel (Fo)

8/10 Good

neo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Amel on 20 Jan,2020
Dear Mr/s Warmest greeting from Mahalaksmi Hotel Thank you for your review of our hotel, we are very happy to serve you and make your holiday memorable in Bali. We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome. Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, Amel (Fo)

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Pande on 6 Apr,2019
Dear Mr/s Amelia Warmest greeting from Mahalaksmi Hotel Thank you for your review of our hotel. We are very happy to serve you and make your holiday memorable in Bali We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, (FO)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very cooperative and helpful. There was I did not like in particular. The veg restaurant also very good.
Stayed 6 nights in Mar 2019
Response from Oka on 19 Mar,2019
Dear Mr/s Anonymous, Thank you for your review of our hotel. We are very happy to serve you and make your holiday memorable in Bali, We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, (FO)

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel at a good price. Clean rooms and friendly staff. Right in the heart of Sanur and close to the beach.
Stayed 2 nights in Jan 2019
Response from Amel on 15 Jan,2019
Dear Mr/s Russell Thank you for your review of our hotel. We are very happy to serve you and make your holiday memorable in Bali We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, (FO)

10/10 Excellent

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Was greeted on arrival by warm and friendly staff topped with a glass of fresh juice. Staff went out of their way to make our stay pleasant and comfortable. Kitchen staff, Agus and others were outstanding. They offered personable service. Their juices were delicious, especially their mango, tangerine and mixed juices. Variety of delicious vegan dishes using fresh vegetables. Already missing their tempeh with peanut sauce. Very suitable location - close to the beach, laundary, restaurants, supermarket,etc... beautiful and calming pool area with soothing Balinese music in the background. They celebrated their third anniversary while we were there and the manager graciously invited us to partake of the food. Both my 22 year old and I would stay at this hotel when we return to Sanur.
Stayed 5 nights in Oct 2018
Response from Amel on 6 Nov,2018
Dear Mr/s Philomena, Thank you for your review of our hotel. We are very happy to serve you and make your holiday memorable in Bali Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, (FO)

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price very comfortable
Nice little hotel. Very clean very comfortable. Great location
Stayed 2 nights in Sep 2018
Response from Amel on 27 Sept,2018
Dear Mr/s Christine Warmest greetings from Mahalaksmi hotel. Thank you for your reviews about our hotel. We are very happy to serve you and make your holiday memorable an we will increase the quality of service in our hotel Hopefully you enjoy your trip in Bali, and we hope you will back and stay in Mahalaksmi Hotel and recommending our hotel to relatives. Best regards, (FO)

6/10 Okay

Verified traveller

Liked: Room comfort
Disappointed
When I checked in on the day of arrival, my room was not ready at 2 pm. The hotel information said that the checkin time was 2 pm. Although the receptionist was nice to me and offered me a beverage while I was waiting for my room, I had to wait for almost 40 minutes until my room was ready. All the time, the sitting area by the reception was rather drab and there were mosquitoes especially in the darker corner under the chairs. I finally got my room at 2.40 pm. The room was a standard in the ground floor, the same room as the reception. The room did not have a window and the door was a large sliding glass door that I had to keep the curtains shut because people would see me inside when they passed the room. The room absolutely had no city view, unlike what was advertised in their website when I booked it. During dinner I responded to Hotels.com online survey for check-in experience, and I mentioned that my room 'had no window, not as advertised', highlighting that the phrase 'city view' was misleading in their website. Within minutes, I received an email from Mahalakshmi Hotel management defending that the standard room was as it was. The email offered no courtesy whatsoever and failed to consider a customer's complaint may as well be an opportunity for improvement in their premises. I was disappointed in the lack of finesse in the management's response about my feedback. This hotel could have been a good place, given it was situated in a great neighborhood of Sanur.
Stayed 1 night in Aug 2018

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and value for money.
Great place to stay in Sanur near tons of restaraunts while still quiet. Friendly staff and clean rooms. Good value for the money.
Stayed 1 night in Aug 2018
Response from Amel on 14 Aug,2018
Dear Mr/s Max Warmest greeting from Mahalaksami Hotel Thank you for your reviews about our hotel. We are very happy to serve you and make your holiday memorable an we will increase the quality of service in our hotel Hopefully you enjoy your trip in Bali, and we hope you will back and stay in Mahalaksmi Hotel and recommending our hotel to relatives. Best regards, (FO)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Very chic and classy hotel. Nice and clean as well, with a big comfy bed.
Stayed 1 night in Jul 2018
Response from Amel on 7 Aug,2018
Dear Mr/s Warmest greetings from Mahalaksmi hotel. Thank you for your reviews about our hotel. We are very happy to serve you and make your holiday memorable an we will increase the quality of service in our hotel Hopefully you enjoy your trip in Bali, and we hope you will back and stay in Mahalaksmi Hotel and recommending our hotel to relatives. Best regards, (FO)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018
Response from Dewi on 23 Jun,2018
Dear Valued Guest, Thank you for your stay in our property, Thanks for letting us know for your review. We will keep improve for our best service for the next future, Thank you/Dewi

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff!
Response from Dewi on 9 Apr,2018
Dear Valued Guest, Warmest greetings from Mahalaksmi Boutique Hotel, Hereby this email, we should say thank you for choosing our boutique Hotel for your stay in Bali. Thank you for your review to us, We will keep improve our best for the next future. Hope to see you again, Thank you & Regard,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Takahiko

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

MASAKI

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
おすすめはしたくない。
チェックイン後、荷解きをする前に大きな荷物だけ置いて外出をして戻ってきたらベットの上に大量の蟻が発生していました。 さすがインドネシアと思いながらも 夜も遅かったのでフロントにベットシーツを変えてほしいと伝えました。 フロントスタッフは新しいシーツに変更すると言ってくれたので待っていましたが1時間以上経っても来なかったので再度フロントに言いに行ったら12時を回るったので業務終了。 対応は明日になると言われました。 自分たちが最初に言った事を守らないことに苛立ちました。 これを使えと渡られたスプレーはどう見てもルームフレグランス。 殺虫剤ではなかった.. しかも翌朝トイレが流れない.. 214号室は使わない方が良い。 滞在二日目部屋を変えてもらいなんとか問題なく過ごすことが出来ました。 部屋によって冷蔵庫があったりミネラルウォーターが用意されてたりと差があります。 運です。 良い点 近くにミニマートがあったり、レストランもそれなりにあるので立地は良い。 シャワーの水圧はかなり良いです。 後はサービスがもっと良くなることを願う..
間取りはほぼ同じ
Day 1
Stayed 2 nights in Jan 2024

8/10 Good

Shinya

Travelled with group
Liked: Staff & service
Stayed 11 nights in May 2023

10/10 Excellent

KENGO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ゆっくり休めて良かったです。
Stayed 19 nights in Apr 2023

8/10 Good

Lilian

Stayed 7 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Dewi on 14 Oct,2019
Dear Valued Guest, Many thanks for your review toward us, We will keep upgrade our services for the next Best Regards,

6/10 Okay

Akemi

Liked: Cleanliness, staff & service
Disliked: Room comfort
スタッフは良いが残念
スタンダードルームは30cm幅縦長の開かない窓しかない。しかもカーテンを開けたら廊下。朝食は全てがベジタリアン料理なので私には不向き。プール付きホテルを選んだが、あのプールには入れない。ほぼ室内プール。スタッフはとっても親切だったが、料金に見合わずリピートは無いと思う。
Stayed 1 night in Sep 2019
Response from Amel FO on 19 Sept,2019
Dear, Warmest greeting from Mahalaksmi Hotel Thank you for your review of our hotel, we are very happy to serve you and make your holiday memorable in Bali. We thank you for every input for our facilities and services that must be improved to be better for the future. By increasing the standard of service and guest comfort, we hope that all these deficiencies can be overcome. Hope you enjoy your trip in Bali, and we look forward to staying at Mahalaksmi Hotel and recommending our hotel to relatives. Sincerely, (FO)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near food area and not too far from beach. Easy to find transportation.
Stayed 2 nights in Jun 2019
Response from Dewi on 17 Jun,2019
Dear Valued Guest, Thank you for your stayed with us, We will keep improve for our best to the next future. Awaiting for your coming to our property, Thank you & Regarads,

4/10 Poor

K

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ビーチに近いホテルでしたが、部屋に濡れた衣類を乾かす場所が一切なかったです。外はカンカン照りなのに、お風呂のタオルかけで乾かすしかなく、毎日半乾きでした。
Stayed 8 nights in Dec 2018
Response from Dewi/Management on 13 Jan,2019
Dear Valued Guest, Thank you for your review, We do apologize for the unpleasant experience while your stay, We will keep improve for the next future, Thank you & Regards,

6/10 Okay

Andrea, Zürich

Liked: Staff & service
Disliked: Cleanliness
Das Hotel war durchschnittlich, wir waren nur eine Nacht dort und dies hat auch völlig gereicht. Die Sauberkeit lässt ein wenig zu wünschen übrig, wir hatten noch Haare der Vorgängerin im Bad. Die Lage ist ideal, man geht aus dem Hotel und ist mittendrin.
Stayed 1 night in Oct 2018
Response from FO on 17 Oct,2018
Dear Mr/s Andrea, Warmest greetings from Mahalaksmi hotel. Thank you for your reviews about our hotel. We are very happy to serve you and make your holiday memorable an we will increase the quality of service in our hotel Hopefully you enjoy your trip in Bali, and we hope you will back and stay in Mahalaksmi Hotel and recommending our hotel to relatives. Best regards, (FO)

8/10 Good

chiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
口コミ通りに大満足のホテル。スタッフもフレンドリーで、メインストリート沿いで便利のよい立地。
Stayed 3 nights in Jul 2018
Response from Amel on 25 Jul,2018
Dear Ms/r Warmest greetings from Mahalaksmi hotel. Thank you for your reviews about our hotel. We are very happy to serve you and make your holiday memorable an we will increase the quality of service in our hotel Hopefully you enjoy your trip in Bali, and we hope you will back and stay in Mahalaksmi Hotel and recommending our hotel to relatives. Best regards, (FO)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty beds,....
I left the hotel as soon as I get there, disgusting, the bed was dirrrrty, I do not recommend you to book this hotel at all
Response from Dewi/Management on 14 May,2018
Dear Valued Guest, Thank you for your stay in our property, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. We will keep improve for our best service for the next future, Thank you

10/10 Excellent

Marijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very kind staff. WiFi works wel. Only room has no windows to outside. Breakfast was average. Location is good, between all restaurant.
Response from Dewi on 4 May,2018
Dear Valued Guest, Thank you for your stay and choosing Mahalaksmi Boutique Hotel, Also thank you for your good and positive review to us. We will keep improvement our services for the next. Regarding the window, we are sorry that we have some room with window and some room without window, maybe while you stay our room with window already booked by another guest so our staff gave you a room without window, we are sorry for this inconvenience. Thank you and hope to see yo again for another stay in Sanur, Best Regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Dewi on 22 Mar,2018
Dear Ms. Rebecca, Thank you for your booking thru us, We would like to say thank for your review, Hope to see you again for the next booking, Best Regards,