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"The room was not properly prepared or checked before our arrival. Basic amenities were not functioning—for example, the kettle was not working, and we had to call early in the morning to get it replaced. We had specifically reserved a deluxe balcony room. Additionally, we requested a room near the elevator due to my senior citizen mother, who has difficulty walking long distances. However, no such room was provided. Instead, we were given a downgraded room without a balcony. When we raised this issue and requested a refund for not being provided the booked room category, the hotel refused to process any refund. Overall, this was a disappointing experience due to poor room readiness, lack of consideration for special requests, and unsatisfactory resolution of the issue."

"Staff was amazing - lovely environment "

"Breakfast was great. Difficult to get staff’s attention for coffee. Beach Bar has attentive staff and good drinks. Service on the beach was difficult. You have to find staff and flag them down; they do not proactively come around to check. They do not start serving until 11:00. Not great if you go to the beach before 10 and would like coffee or a juice. "

"Great breakfast and pool area. Friendly staff and hotel's location is great"

"Beautiful peaceful resort with many separate quiet areas to relax"

"Clean quiet room, great breakfast, professional staff "

"Happy to stay here again"

"Staff were amazing and from the time you walk in the time you walked out, you were treated like royalty"

"Breakfast had lots of choices and filtered water refilling in lobby a plus"