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"The room was tiny. You could only exit from 1 side of the double bed"

"I rarely write negative reviews, but this hotel completely ruined what was supposed to be the trip of a lifetime for my 10-year-old son. Tokyo, Japan had been his dream destination for years—he saved his allowance, talked about it nonstop, and was beyond excited to finally experience it. After a brutal 30-hour travel day (multiple flights, layovers, and exhaustion), we arrived at Tobu Hotel Levant Tokyo only to be told our room wasn’t ready. There was literally no seating area for guests waiting to check in. My tired 10-year-old and I had to stand in the lobby for a long time with our luggage, completely drained. It was heartbreaking to watch his excitement turn into disappointment right from the start. But that was just the beginning. The real nightmare was the noise. On multiple nights, loud guests (talking, laughing, slamming doors) kept us awake for hours. The first time I went to the front desk to complain, they did absolutely nothing—no empathy, no action, just a shrug. I had to come back a second time with a video recording of the noise before they even acknowledged it. Their “solution”? Make us move rooms in the middle of the night. We had to repack everything, haul our luggage up two floors, and unpack again at 2-3 AM while my son was exhausted and confused. Because of this, we got little to no sleep on 4 out of our 8 nights. A 10-year-old who should have been making lifelong memories of his dream trip instead spent half the vacation overtired, cranky, & disappointed"

"Clean room great air conditioning "

"big spacious room with v big onsen"

"It annoyed me that, when I chose this hotel, they failed to specify that the pool would not be open because it wasn't the right season. It is completely absurd, as I booked this hotel specifically for the pool. The hotel's location is entirely inconvenient; it is too far removed from everything, and once the trains stop running, taking an Uber becomes prohibitively expensive. There are no bars or places to go out at night—and, of course, the pool isn't open either. I feel this is a place strictly for families who need to go to bed early—and nothing else."

"Location is great if Shinjuku is your vibe, very busy hotel and area! Room was quite small for the price, not enough space to open luggage so had to chuck it on the bed which wasn’t ideal. The hotel accepted luggage forwarding and had it in our room waiting upon check in! Staff were great in these processes too. Sadly the terrace where the Godzilla head is was closed during our stay for some reason so bit disappointing."

"Service very good and bed made every morning. Just wish rooms were a bit bigger. The beds were high enough and luggage fits under "

"Great value for money with public bath on top floor. Good location close to Roppongi and stations "

"The room is always clean, all the toiletries you need are complete, everything is very convenient and comfortable and the staff are very helpful and accommodating. Will definitely come back."