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Reviews of The Nook Hotel Hangzhou

4.5 out of 5
The Nook Hotel Hangzhou
Xixi New Building 1, 546 Xixi Road, Xihu District, Hangzhou, Zhejiang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 27 out of 37 reviews" "
Rating 8 - Good. 10 out of 37 reviews" "
Rating 6 - Okay. 0 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

yuansheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Ivan on 23 Dec,2019
Dear valued guest， Thank you for taking the time to share your valuable feedback with us. We are delighted to know that your stay is more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserved. Thank you!

10/10 Excellent

Liangjing, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free rental of the hotel's bicycles is really nice
Stayed 2 nights in Nov 2019
Response from Ivan on 5 Dec,2019
Dear valued guest, Thank you for taking the time to share your feedback. We are very happy to know that you enjoyed the stay. As you mentioned, it would be a pleasant time when riding a bicycle in this colorful season, that’s why we offer this service to our guest. We look forward to welcoming you back soon to explore more about Hangzhou and our hotel. Thank you!

8/10 Good

Yiwen

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After the five-day excitement around and about the lake, it was a nice recession staying in the Nook. Good interior design, luxurious but not overdone. Friendly staff were very helpful. Impressed by the study-room like reception hall.
Stayed 2 nights in Oct 2019
Response from Ivan on 28 Oct,2019
Dear valued guest, We appreciate you taking time to share your experience. We are also glad you enjoy the service and facilities. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and staffs are super friendly and super helpful. I will definitely stay in this place again if going to Hangzhou.
Stayed 1 night in Sep 2019
Response from Ivan on 10 Oct,2019
Dear valued guest, We appreciate you taking time to share your great experience. We are glad to know that you enjoyed the hotel facilities and services while at our hotel. Thank you again for your precious comments and we look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good interior design, modern and classic. The staffs are very helpful. The hotel is located very close to the Zhejiang University, Yuquan campus. If you are an international student who looking for the accommodation near campus before the semester open. I really recommended this hotel to be one of your choice 👍.
Stayed 2 nights in Aug 2019
Response from Ivan on 24 Sept,2019
Dear valued guest, Thank you for taking the time to share your feedback, we are glad to know that you enjoyed the stay with us. We look forward to welcoming you in the near future. Thank you!

8/10 Good

Ninad Nandkishor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good small boutique
The hotel is located north of west lake, about 5 km away, not close to any place of attraction. Hotel is close to the technology hub, and for the price, the room and amenity is a value for money a good business hotel
Stayed 3 nights in Mar 2019
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great service, great interior, room set up is very suitable to living flow.
Stayed 6 nights in Nov 2018
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

10/10 Excellent

Jenlee, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying here. Quality of service and comfort still the same, excellent! Although they no longer provide free instant noodles as added value, the free snacks and drinks from the mini bar are still good.
Stayed 3 nights in Nov 2018
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2018
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Darlene, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Next to the park but no real food or convenience store options near by.
Stayed 1 night in Oct 2018
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

8/10 Good

KEVIN

Liked: Cleanliness, property conditions & facilities, room comfort
Confortable and clean but a bit out of the way
Hotel was clean tidy and beautiful rooms. Arrived late in the evening and he not eaten could not get any food as the hotel is remote a little and nothing close to eat . The hotel says 24 hr food in the book but this was closed . Hotel also tried to charge the room nightly charge again even though it was prepaid
Stayed 1 night in Oct 2018
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

10/10 Excellent

Sok Yeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice and comfortable boutique hotel. Great service and friendly staff.
Stayed 1 night in Sep 2018
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Overall, very good hotel, but the road construction nearby makes it difficult to enjoy the surrounding area
Stayed 4 nights in May 2018
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and homely
Located in an area away from the tourist district, near to office block and across from University. Within the “Ecological Quarter” are many restaurants and good for many meals over several days if you don’t want to go hunting for food. Comfortable rooms with open concept bathroom and cabinet; excellent for single person or couples. 30 mins by taxi to the West Lake area. Minibar is free to use, replenished daily. Coffee machine (capsule) and hot water boiler flask in-room.
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2018

10/10 Excellent

Jenlee, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service & comfy bed
The staffs were all warm and attentive, and the customer service at the front desk was excellent. They led us directly to our rooms upon check-in, and they offered to lend us umbrellas during the pouring rain without us asking. The mini bar was also free, these are the little things that make a difference. The bathroom was slightly transparent, but not a problem for couple though.
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

8/10 Good

Joanne, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for walking in the hills.
A very comfortable hotel with friendly reception staff. Surrounded by hills it is very quiet.
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

10/10 Excellent

liying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店新穎，乾淨衛生，最驚喜的有膠囊咖啡機及咖啡提供。周邊餐廳好多，特別走到附近的阿里。到西溪濕地公園及西湖都有公交直達，但是回酒店就有點麻煩，由於周邊建地鐵，所以原有的好多路線都改道了！要在醫院附近的小路走進去才行
Stayed 2 nights in Dec 2019

10/10 Excellent

Chiang Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for nights.
WiFi is good. Room is very clean and elegant.
Stayed 1 night in Nov 2019
Response from Ivan on 25 Nov,2019
Dear valued guest, We appreciate you taking time to share your great experience. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for your precious comments and we look forward to welcoming you back.

10/10 Excellent

SZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room. Staff was really friendly and helpful. It was a decent stay.
Stayed 2 nights in Apr 2019
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Kam Kiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

JOON HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족하고 다시 찾고 싶은 호텔입니다.
Stayed 2 nights in Jan 2019
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大而整潔，而且很簡潔。酒店的服務人員都也很有禮貌，客人的問題都一一為我們解決。有一個小缺點就是離火車站有點遠。
Stayed 2 nights in Nov 2018
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

8/10 Good

WEN CHIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很乾淨舒服
Stayed 4 nights in Sep 2018
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境非常清幽，座落西溪新座，走路5分鐘到螞蟻金服，飲食也方便。前台人員非常親切，房務人員也很認真，極推～
Stayed 6 nights in Sep 2018
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Ming-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Summer Zhu on 28 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Summer Zhu on 26 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Yu Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店時尚新穎，服務品質相當優異，前所未有的良好體驗，性價比破錶
我給此飯店極高的評價，整體設備非常新穎舒適，設計感十足，而且提供的備品和水果都很棒，尤其服務非常良好，幫我們打車還護送我們上車，並且態度親切笑容可掬，性價比超高，非常推薦此良好的飯店，讓我們在杭州留下很好的印象。
Response from Summer Zhu on 26 Jul,2019
尊敬的宾客您好，感谢您选择入住心隅酒店并给予酒店如此高的评价。您的支持是对我们继续为宾客提供高品质服务的鼓励，祝您一切顺利！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice!
The best hotel ever! I would recommend it to everyone wants to stay away the crowd in Hangzhou!
Response from Summer Zhu on 26 Jul,2019
Dear Guest, Thank you for taking the time to share your stay with us.We are glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us.We look forward to your coming back to our hotel! Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with good price
Nice hotel, good price!
Dear Guest Thank you for taking time to write this review.We are looking forward to welcoming you back again in the not too distant future.