Pan Pacific Hotels & Resorts, Imbi hotels

"Have stayed at this beautiful property multiple times over the years. Great location, very welcoming and helpful staff. Special mention to Natashya (concierge) - always with a friendly smile and made an extra effort to show me to the Hop on Hop off pick up point, on my recent stay in May 2025. There was also a very friendly & chatty doorman ( unfortunately can’t remember his name). They had a birthday cake on my return stay in June ( despite birthday was 3 days earlier). Appreciated it very much. "

"It is a home away from home experience. Affordable option for both long and short stays. Booked a 2-Bedroom unit on the 20th Level over the Haji holidays. And will return because all the staffs in all levels were very hardworking and customer service focused."

"Room was spacious well Maintain. Bed was comfortable, staff was so good and friendly from front desk to concierge. Will always be the place we stay in kl!"

"Very friendly and helpful staffs, room is clean and the bed is very comfortable, very close to KLCC, my top choice whenever I go to KL"

"Exceptional service, rooms excellent. "

"Perfect location "

"Very friendly staff. Clean environment."

"Staff attentiveness exceptional. Pool and gym facilities great, high standard of food with range to cater for most."

"It was amazing "