Indoor pool, 2 outdoor pools

Reviews of Pulai Springs Resort

4 out of 5
Pulai Springs Resort
20 km Jalan Pontian Lama, Johor Bahru, Johor

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 518 reviews" "
Rating 8 - Good. 225 out of 518 reviews" "
Rating 6 - Okay. 114 out of 518 reviews" "
Rating 4 - Poor. 34 out of 518 reviews" "
Rating 2 - Terrible. 19 out of 518 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leeta

Stayed 3 nights in Nov 2023

10/10 Excellent

JINHAI, Ooltewah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. Quiet resort w a bunch of nice pools and walking areas
Stayed 1 night in Jul 2023

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy aircon and ongoing construction.
I booked a 3 bedroom apartment. Aircon in 2 out 3 bedrooms are extremely noisy. Sounds like lorry parked with engine on next to your bed. Really disturbing to our sleep. I was half contemplating of getting an ear plug the next day to help me sleep. Decided to off the aircon and bear with the rising temp in the middle of the night to get some sleep. The aircon needs to be replaced if Pulai Spring wants to attract people to book the place. King bed is not pocketed spring so be prepared for “earthquake” shake when your partner toss and turn while sleeping at night. A whole construction is happening right in front of the pool. Terrible view to feel relax unless one is keen to walk to the other side of the resort building which has better landscape pool with reasonable view. Buffet breakfast has a reasonable spread. I will not book again for sure until the aircon is fixed and the construction is completed. Staff were friendly and helpful in general.
Stayed 2 nights in Jun 2023

10/10 Excellent

Effandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The stay was amazing. Check in was super fast. The front desk had all the things prepared beforehand and was just waiting for my appearance. Thats how efficient it was this time round. Banquet staff were also very helpful and friendly. They attended to my needs promptly. All the staff in fact made everyone feel welcome by the usual greetings. I got to say that they serve one of the nicest sambal for nasi lemak. They deserve an award for that. My whole family including the kids truly enjoyed our stay. Thank you. Will definitely return.
Stayed 2 nights in Dec 2022

4/10 Poor

Choo

Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Charn Wye

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good service but old furnitures, poor cleaniness
The check in was fast as there was no queue. Hotel staffs were friendly and prompt. However, the hotel furnitures need a change, old and musty. Cleanliness was poor, moulds were spotted on basins. Thick layer of dust were spotted on top of sliding doors and some furniture surfaces.
Stayed 1 night in Jun 2022

6/10 Okay

SITI

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

mohamad rezal

Stayed 1 night in Dec 2021

8/10 Good

Pou Yee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Noorazanlina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

ziamah

Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preview with honest
Value for money for 3 bedroom suite. Should check battery for aircond and TV as I experience the problem with the battery. Adding channel TV for kids also.
Stayed 1 night in Oct 2021

8/10 Good

Zul Hilmi

Stayed 1 night in Nov 2020
Response from Sunny Soo on 11 Dec,2020
Dear Guest, Thank you for reviewing us after your recent stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

6/10 Okay

yamin, kl

Travelled with family and small children
Liked: Cleanliness, staff & service
check in was fast, room okay, maintenance is so so, but breakfast was delivered to us maybe because of covid19 but the portion is not that big, if can refill it will be better
Stayed 2 nights in Sep 2020
Response from Sunny Soo on 28 Sept,2020
Dear Guest, Thank you for taking the time to review us after your recent stay. While you were pleased with the check in speed, we apologize that you found the set breakfast portion was not big enough. We are gathering all these feedback, hence we took the initiative to upgrade our menu and made more improvements. We hope you would come back to visit us again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

eskandar, kuala lumpur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely manicured garden in serene set up, with grand malay architecture, a world away from the hustle bustle of JB
Stayed 2 nights in Jul 2020
Response from Sunny Soo on 22 Jul,2020
Dear Guest, Thank you very much for reviewing us. We are pleased to hear that you had great stay and appreciated our nice architecture. We look forward to welcoming you again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

Zam, Selangor

Travelled with family and small children
Liked: Staff & service, amenities
I check in at 3 o’clock and found out the room filled with tobacco smell or maybe disinfectant fume.. the suite is quite spacious and really comfortable to us.. later that night i found a small cup filled with a few unfinished cigarette under the bed and that confirm the smelly room during the check in.. please look into this matter as i booking a non-smoking room and the smell is not pleasing at all.. overall is was a good experience for me and my family at the establishment..
Stayed 1 night in Jul 2020
Response from Sunny Soo on 20 Jul,2020
Dear Guest, Thank you for taking the time to review us and we are sincerely sorry about the cup which contained unfinished cigarette under the bed. This is certainly not our usual housekeeping standards. We have highlighted this matter to the team and we will ensure that this will not happen again in the future. In the mean time, I am pleased to hear that you had a good experience and we look forward to seeing you again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

As, Jb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok Kaw bersih dan cantik,,restoren je kurang ok,,kena sediakn restoren utk melayu style
Stayed 1 night in Jul 2020
Response from Sunny Soo on 16 Jul,2020
Dear Guest, Thank you very much for reviewing us. Glad to hear that you had a great time here. We hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Sherry, SG

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This place looks calm as its close to nature. Understand that this resort has been around for many years. Will be good if they can upgrade the room for better comfort example revamp the air con unit. Customer service from the staff are awesome. Overall the amenities are well spaced out and a nice place to explore.
Stayed 1 night in Mar 2020

2/10 Terrible

Kenny

Travelled with family
Disliked: Property conditions & facilities, room comfort
Booked 3 rms. 2 rms air-conditioning noisy and not cold. Can't enjoy a good nite sleep.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Pools were nice , breakfast okay / average , bathroom not clean enough / moldy , room smelly that i had to buy fragrance spray and sprayed the room , aircond so small and not cool enough. Had unpleasant experience during check in where the front desk staff named shanton quite rude and gave me the wrong type of room but after approached the other 2 staffs they gave me the correct room that i paid for . Expedia hotline also terrible and not helping. Thankfully the pools were great so we enjoy our brief holiday .
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Sunny Soo on 9 Mar,2020
Dear Guest, Thank you for reviewing us and for giving us 5 stars! We hope to see you again soon. Sincerely, Sunny Soo (General Manager)

4/10 Poor

Jack

Travelled with partner
Renovation needs to be done interiorly. 24 hours shop or vending machine to be provided.
Stayed 1 night in Feb 2020
Response from Sunny Soo on 24 Feb,2020
Dear Guest, Thank you for taking the time to review us. We will look into your feedback for further improvements. Thank you again and we hope to see you soon. Sincerely, Sunny Soo, General Manager

8/10 Good

fawziah, kl

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very peaceful. lots of green
Stayed 2 nights in Feb 2020
Response from Sunny Soo on 11 Feb,2020
Dear Guest, Thank you very much for reviewing us. Happy to hear that you had a nice and peaceful stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Aidil, Klang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. I just hope that the property can add kids channel on tv.
Stayed 1 night in Feb 2020
Response from Sunny Soo on 11 Feb,2020
Dear Guest, Thank you very much for reviewing us. Happy to hear that you had a great stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

Cheng-Hsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sunny Soo on 11 Feb,2020
Dear Guest, Thank you very much for reviewing us. Happy to hear that you were happy with your stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
room layout is good. Check in process,unsatisfactory.
Stayed 2 nights in Jan 2020
Response from Sunny Soo on 11 Feb,2020
Dear Guest, Thank you for taking the time to review us. While you liked the layout of the room, I am sorry about the check in process. We certainly take your comments seriously for future improvement. Thank you again and hope you would come back soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
We really had a wonderful 2 nights stay with our loved ones, we will definitely come back!
Stayed 2 nights in Jan 2020
Response from Sunny Soo on 11 Feb,2020
Dear Guest, Thank you very much for reviewing us. Happy to hear that you had a wonderful stay. We too look forward to welcoming you and your family here. Sincerely, Sunny Soo, General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best swimming pool
Stayed 1 night in Jan 2020
Response from Sunny Soo on 30 Jan,2020
Dear Guest, Thank you for reviewing us. Glad to hear that you enjoyed our pools. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

hanis, klang

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
kids friendly
Stayed 1 night in Jan 2020
Response from Sunny Soo on 11 Feb,2020
Dear Guest, Thank you very much for reviewing us. Happy to hear that you had a great stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Shawal, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable pricing and no comment for the facilities... Family were happy, and enjoy themselves.
Stayed 1 night in Jan 2020
Response from Sunny Soo on 15 Jan,2020
Dear Guest, Thank you very much for taking the time to review us after staying with us. I am pleased to hear that you had a great stay and your family enjoyed themselves. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Facilities are ok. However the breakfast are disappointing. The spread are few and breads and croissants dun look fresh. Lastly, need to remind front desk lady to smile more when serving guest as they are your first ambassador.
Stayed 1 night in Jan 2020
Response from Sunny Soo on 8 Jan,2020
Dear Guest, Thank you for reviewing us. While you liked our facilities, I wish to sincerely apologize about breakfast and the overall freshness of the food served. This is certainly not our usual standards and I will ensure that we improve further. Thank you again and I hope you would come back to stay with us again. Sincerely, Sunny Soo, General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Pulai has always been one of our favourite resort due to it surroundings environment and also the Swimming pools. The services was very poor. Waited for few hours just for a blanket.
Stayed 1 night in Dec 2019
Response from Sunny Soo on 8 Jan,2020
Dear Guest, Thank you for taking the time to review us. Glad to hear that you are our regular guest and always come back to stay with us. However, I am sorry that the services was not as usual. I will discuss your feedback with the team here and will ensure that we improve further. Thank you for sharing with us and we hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Noriani

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The GOOD & the BAD ...
Room condition was SUPERB. The only setback was the facilities within the resort. None of the front desk staff was FRIENDLY and APPROACHABLE. Food is an issue for us too as the only restaurant that serves HALAL food and doesn't serve LIQUOR opens its doors during breakfast ONLY. Teenage activities are too LIMITED to the extent that foreign kids are seen playing BOARD GAMES! We had requested for a birthday cake but was not even attended to! The other building was left empty but ATTENDED.
Stayed 2 nights in Dec 2019
Response from Sunny Soo on 8 Jan,2020
Dear Guest, Thank you for taking the time to review us. Glad to hear that you were happy with our rooms, however, I am sorry that our front desk team was not very friendly. This is certainly not our usual standards and I will ensure that more trainings are done for our front desk team. At the same time, I wish to apologize that the cake requested earlier was not attended too. Will ensure that my team will be extra alert on special requests in the future. Thank you again for sharing and we hope you would come back again soon. Sincerely, Sunny Soo, General Manager

6/10 Okay

Kuah Poh Eng

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Sunny Soo on 8 Jan,2020
Dear Guest, Thank you for reviewing us and we hope to see you again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

Anna, Singapore

Travelled with family and small children, Business traveller
Liked: Cleanliness
The staff at the reception were very helpful. I would like to commend Hairuddin, Shanto and Sharull for being so warm and excellent in customer service. Rooms are clean and lifts are working. Keep it up! Two thumbs up!
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you so much for taking the time to review us. You certainly made my day and I am happy to hear that my team members were very helpful and provided great customer service. Will surely share the feedback with them. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

4/10 Poor

Alan Tan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

MAY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION. CLEAN ROOM.
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us. Glad to hear that our rooms are clean. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

6/10 Okay

anon

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
beautiful surrounding. prawn sambal during breakfast was delicious.
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us. Happy to hear that you enjoyed our prawn sambal during breakfast. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

6/10 Okay

Nian Sasmita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not bad but we will not come back again
No floor towel in the bathroom, wet floor after shower. The exhaust in the bathroom is very noisy and vibration can be heard from the bedroom. This 4 bedrooms apartment 06-23 seems to be haunted, my wife was disturbed and cannot sleep well.
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for taking the time to review us. We wish to sincerely apologize about the exhaust in the bathroom. We appreciate that you have provided us with your room number as it will be easier for our maintenance team to immediate zoom into the room to rectify it. At the same time, we are sorry that your wife did not have a good sleep. Hope she is felling better now. See you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed the stay but should not book with breakfast as it is a set breakfast from ‘ Old town white coffee. ‘ Otherwise enjoyed the stay
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you very much for taking the time to review us. I am pleased to hear that you had an enjoyable stay, however, we hope that you tried out our breakfast at the coffee house on Level 2 where we serve a full buffet breakfast. We also hope you would be able to email us so that we would investigate further on the comment made about breakfast. Looking forward to your reply. Sincerely, Sunny Soo, General Manager

8/10 Good

MFZain, Selangor

Travelled with family
Liked: Cleanliness, staff & service, amenities
pool excellent but overall the property need a revamp
Stayed 3 nights in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very enjoy the holiday
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us. Glad to hear that you enjoyed your holiday. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Wan Akmar

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
A relaxing stay where we had a good time bonding together as a family. We played billiard and it was fun as we were new to the game. The beautiful landscape made the stay memorable!
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us. I am pleased to hear that you had great fun with your family while you were here. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

6/10 Okay

nurwaheeda

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for taking the time to review us. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice place to relax
Stayed 3 nights in Dec 2019
Response from Sunny Soo on 1 Jan,2020
Dear Guest, Thank you for reviewing us and for the perfect 5 stars! Hope to see you again soon. Sincerely, Sunny Soo, General Manager