First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, your room was on a pending status and we have upgraded you to a Water Villa from a double room. For the inconvenience, it caused, I am sorry. As it is a peak period, we tried to cater to all our guests needs.The needs of our guests is a priority and such service is an unavoidable necessity that should have been better explained. I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of.

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We were sorry to hear there were some issues with your stay. Please rest assured we have addressed this with the team to ensure we improve on this.