Movenpick Hotels & Resorts, Kim Ma hotels

"The staff were absolutely top notch during my stay. Full of recommendations, a lot of patience, and lovely smiles at all hours of the day…even at 3 o’clock in the morning."

"What an amazing find this hotel was. A local friend recommended this hotel to my wife and me. I trusted his judgment and booked. We have been here more than a week. While we have stayed in Hanoi's exclusive hotels, costing much more money in the past, the Royal Palace has been much more satisfying. The hotel is on a quiet side street in the Old Quarter, but just a few minutes walk to the excitement of shopping and eating. The most noteworthy comment is the friendly and interested staff. My wife fell in love with a few of them and would happily take them home with us! Choose this hotel and you will be feeling like royalty. "

"Good service, nice room"

"If you want a 5 star hotel experience stay here. From the moment we arrived our every need was looked after. Paula wasn’t feeling too well one morning and Benny in the dining room went out of his way getting herbal drinks for her and even sending some to our room that night. Thomas and Jeremy and the staff at the front desk made sure we knew where we were going and on our return would have drinks ready for us , much appreciated in the heat. A big thank you to all the staff."

"Great service, loved everything about it"

"It’s a beautiful hotel within walking distance to Hoàn Kiếm Lake. Lots of food, shopping and travel agencies right outside of the hotel where one can go to book trips, excursions and exchange money. The hotel also has a beautiful rooftop bar and pool. The staff were very helpful and accommodating. It made our stay pleasurable. Our rooms were very clean and we were up on the 8th floor away from the noise. The rooms were lovely, however, I’d suggest that the hotel improve the lighting in the bathroom and provide lighter bed covers. The current thick down comforter is too warm and not comfortable for sleeping. "

"I read amazing reviews about this hotel before I came and honestly it was all true. We made a quick pit stop in Hanoi for our honeymoon and the staff was extremely accommodating and kind. You’re right in the old quarter so walking distance from lots of attractions. Overall, you can’t go wrong staying here. "

"Right in the old quarter of Hanoi, this beautiful and charming hotel is a true gem. Location is perfect for walking around and immersing yourself into Hanoi culture, food , and handmade goods . The staff ...I honestly cannot express our gratitude nor how ABSOLUTELY INCREDIBLE AND AMAZING they are in words alone . From the BEAUTIFUL girls at front desk to the doorman , unbelievable . A very special thank you to Tamila , she took us in and made everything better than perfect !! Even went so far as to pack us a breakfast /lunch as we left for our flight left before breakfast was served . With staff as truly OUTSTANDING as they are, this place will be the ONLY Hotel I will stay in when in Hanoi . Truly remarkable Thank you so much to you all ❤️🌹"

"A haven amongst the hustle and bustle of the Old Quarter. Unbelievable staff - attentive and polite. Rooftop bar a great place for a sundowner "