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Reviews of The Kooralbyn Valley

4 out of 5
The Kooralbyn Valley
1 Routely Drive, Kooralbyn, QLD

Reviews

7.0

Good

Rating 10 - Excellent. 80 out of 345 reviews" "
Rating 8 - Good. 112 out of 345 reviews" "
Rating 6 - Okay. 73 out of 345 reviews" "
Rating 4 - Poor. 49 out of 345 reviews" "
Rating 2 - Terrible. 31 out of 345 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The Property is looking very tired run down. Whilst it is aging, it could still be kept clean and tidy. Windows dirty, balcony filthy. There appears to be no maintenance being done on the property
Stayed 3 nights in Apr 2024

2/10 Terrible

Jesse

Travelled with family
Not very happy at all
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar,2024
Hi Jesse, thank you for your feedback. It is a shame that you did not enjoy your time here with us and were left unhappy. Without any further information, it is difficult to understand fully how we could strive to improve your outlook and rectify issues that you may have. We do hope that you consider staying with us again in the future so that we can make your stay with us more enjoyable and memorable.

6/10 Okay

sarah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property was probably gorgeous in its heyday but is very rundown. The worst part was that no one was there when we arrived and the lobby was locked up. This was 830pm and we had not received any communication about a “no later than”… check in time. We had to call three numbers to finally reach someone who could come let us in. At no point was there ever an apology or acknowledgment as to the inconvenience. Furthermore we had splurged on the “penthouse” which is not a penthouse at all really. Not much larger than a regular room. We played 9 holes of golf but were charged for 18. Having said this, the staff we did meet were incredible, especially the lovely fellow at the halfway hut who stuck out there even in a monsoon. The golf course is beautiful and filled with kangaroos. Also sadly very run down. Pies at the turn were 👌.
Stayed 1 night in Feb 2024
Response from Guest Relations on 27 Mar,2024
Thank you Sarah for your feedback. It is unfortunate that there was a breakdown in communication about your arrival and check-in processes. We do try to cover as much information as possible in our Booking Confirmation Letter to help our guests have the most information available to them prior to their stay, which does also include the opening hours of reception for checking in. Whilst it is disappointing to hear that you were unhappy with various aspects of your stay, we do appreciate you taking the time to inform us of ways that we can improve. We strive to try and make every guests experience a memorable one, and it seems that this was not the case for you. We do hope that you return for another stay in the future so that we can restore your expectations.

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, staff & service
The room itself had no seating so had to sit on the bed , the bathroom flooded every time we showered, one of the tv’s didn’t work. There was no internet in the rooms although this was advertised as available. Went to play on the driving range but couldn’t as the machine was broken. There was a plastic shower cap covering the smoke alarm which is a bit scary. All staff were very friendly. It was like staying in a cheap motel.
Stayed 3 nights in Jan 2024

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Akane

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Good hotel with a lot of potential.
Hotel was clean and comfortable. Room air con tempremental - one minute very cold and then warm, without even touching the dial. Showing its age but that did not impact on our stay. Service was great. Lillies restaurant not open for dinner but local pavilion open and a short walk or free shuttle away. Pool area good with a nice spa pool. Golf was great.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
pool was nice but around it needs a good clean some things need upgrade
Stayed 1 night in Jan 2024

6/10 Okay

Leigh-anne

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Some sprucing needed.
The maid service came and gave new towels and removed Garbage but did not clean coffee cups, replace teabags etc, or make the beds. The photo below shows a bug found in the bed clothes. Reception was not manned on arrival and payment was taken before arrival when I indicated I would pay at arrival according to options on the booking form. The resort was looking tired, some repairs looked dodgy the garden seemed a bit overgrown and the lagoon didn't look full or running very well.
A bug in the bed clothes. Yuck.
Stayed 2 nights in Jan 2024

8/10 Good

Gavan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course is fantastic , a credit to the understaffed greenkeepers considering i stayed a few days after the xmas storms of 2023. Alan and Georgia in the pro shop nice and friendly and professional. Actual resort is older 90's style which i didnt mind and for the price (penthouse for under $500 for 3 nights) i thought was fair value. Not much to do there if your not a golfer but would recommend one or two nights for non golfers. Kangaroos everywhere etc and a couple of snall pools, Pavillion Tavern 2-300 metre walk, once again older but food okay.
Stayed 3 nights in Jan 2024

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were helpful and great. Property is extremely run down.
Stayed 2 nights in Jan 2024

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had cockroaches. It needs a good cleaning. The bathrooms had toilet paper half full so they had already been used. I have been to the hotel on several occasions but this time I saw it deteriorated and lacked cleanliness.
Stayed 2 nights in Dec 2023

4/10 Poor

Yaowanad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Seojun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Calvin

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room need to be refurbished, pool need to be clean…. Staff is friendly but it wasn’t a nice experience due to power shortage in whole area.
Stayed 1 night in Dec 2023
Response from Management Team on 16 Jan,2024
Thank you for your feedback. You were unfortunate that your stay was impacted by a major weather event. The power was out for over 24 hours a we were very limited on what we could do in that time.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Gaven

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very run down. It would be an absolutely amazing place if it was kept in good condition. It's actually quite sad because I think it must have been amazing when it was first established. It's just been neglected. The staff are wonderful though.
Stayed 1 night in Dec 2023
Response from Management Team on 16 Jan,2024
Thank you for your comments. The Resort itself is about 40 years old and was abandoned for nearly 6 years. We try our best to keep up with maintenance issues.

8/10 Good

Teressa

Liked: Cleanliness, staff & service
It was just an overnight stay. Staff are welcoming. Room was clean. Good privacy. Chose bed n breakfast. Breakfast buffet was very good. Grounds a lovely. Would stay there again.
Stayed 1 night in Nov 2023

4/10 Poor

Leo

Stayed 1 night in Oct 2023

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful tranquil stay for the whole family
Lovely quiet country town with beautiful peaceful surrounds. We were there only for a night passing through but will definitely be back again.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel to relax. The pool was amazing and the customer service was excellent. We only had a problem with the hot water in the room. No cold water came out. The water came out very hot. difficult to take a shower.
Stayed 1 night in Oct 2023

2/10 Terrible

Rebekah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area.
Stayed 1 night in Sep 2023

8/10 Good

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet scenery, walking distance to local pub. Good dining options . Lilys restaurant chef cooks delicious food options . Friendly staff and locals. Everything you need in one location! Been before and will definitely keep coming back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023

8/10 Good

Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Spacious & quiet
Stayed 1 night in Sep 2023

10/10 Excellent

JOHANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was for us very quiet and peaceful. Would like to know if you got selfcontained areas, units to book for weekends or a week? Otherwise everything was more than i expected would recommend it to anyone who will ask me to go there.
Stayed 2 nights in Sep 2023

8/10 Good

Neil

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff and food was awesome. Bed was super comfy and the view was spectacular.
Stayed 2 nights in Aug 2023

4/10 Poor

Chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paid $300 for a room that was run down and the whole facility itself needs work so run down the decking out the front of Lillies all broken and unsafe I have young kids and was worries for them running along this..
Stayed 1 night in Aug 2023

8/10 Good

Praveen, Brisbane

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall good
Stayed 1 night in Aug 2023
Response from Resort Manager on 3 Aug,2023
Hi Praveen, Thank you for your review we really hoped you enjoyed the lovely resort and scenery.

6/10 Okay

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were excellent the room was clean bed very comfortable The only problems were tv nearly off wall it wasnt a smart t.v. hole in wall with cables sticking out The bathroom had chipped tiles on edge of bath Overall the place is clean but very outdated
Stayed 1 night in Jul 2023
Response from Resort Manager on 3 Aug,2023
Hi Brett, thank you for your review we will look into your maintenance issue, yes it is an older hotel that we are slowly upgrading. we do have a lovely team working here.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay in beautiful accommodation with wonderful staff. Definitely recommend.
Stayed 1 night in Jul 2023
Response from Resort Manager on 3 Aug,2023
Hi Leanne, yes, it is a beautiful resort. we are glad you enjoyed your stay.

8/10 Good

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff, clean in room but needs maintenance.
Stayed 1 night in Jul 2023
Response from Management Team on 16 Jul,2023
Thank you for your feedback. Our staff work hard to make your stay an enjoyable one. The new Managers are working hard to bring the Resort back to it's Glory Days but it will take time.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great service at Lillie’s restaurant at the Kooralbyn. Would recommend
Stayed 2 nights in Jul 2023
Response from Management Team on 16 Jul,2023
Thank you, your feedback is appreciated. The staff pride themselves on making sure that each guest has a pleasant and enjoyable stay. Hope to see you soon.

8/10 Good

Aaron

Liked: Staff & service
Is showings it age a bit, still a nice getaway
Stayed 1 night in Jul 2023
Response from Resort Manager on 16 Jul,2023
Hi Aaron,Yes, it's an older building but a lovey break and getaway with stunning scenery and amazing staff.

2/10 Terrible

Janine

Stayed 1 night in May 2023
Response from Kooralbyn Team on 3 Aug,2023
Hi Janine, we are sorry to hear that the resort did not meet your expectations. We are doing our best to get on top of the presentation and maintenance of the resort how can we make it better next time?

10/10 Excellent

Shayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff with a well maintained property. For the price, this is the best accomodation I've stayed at for a long time.
Stayed 1 night in Jun 2023
Response from Guest Relations Officer on 6 Jul,2023
Thank you for your review. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service
The restaurant was Very under staffed,,, was confusion and frustration with customers not getting meals.. and Leaving..... Because there is NO table numbers......and the wait was to long.... Food was Very Nice. eventually...
Stayed 1 night in Jun 2023
Response from Guest Relations Officer on 6 Jul,2023
Thank you for your review. Our apologies for the inconvenience with obtaining your meals but we are glad that you enjoyed your food. Due to our remote location we have a high staff turnover and difficulty obtaining staff, but we are trying to entice staff to come to the Resort.

6/10 Okay

Rex

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old Great buffet breky
Stayed 2 nights in Jun 2023
Response from Guest Relations Officer on 6 Jul,2023
Thank you for your review. The Resort is 40 years old and has had it's share of troubles over the years. However the new Managers are getting on top of the issues and the resort will improve over time. We are glad that you enjoyed your breakfast, we have been working on improving the breakfast experience.

6/10 Okay

Edwina

Stayed 2 nights in May 2023
Response from Resort Manager on 14 May,2023
Hi Edwina thankyou for your stay we hope to see you again in the future.

2/10 Terrible

Roger

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No Hot Water
Stayed 1 night in May 2023
Response from Resort Manager on 14 May,2023
Hi Roger,we have 6 heaters here and plenty of hot waterdid you let us know there was a problem during your stay.

6/10 Okay

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room we had was in dire need of renovation. Big holes in the wall behind the television: tiles/ stoneware missing from the bath/shower exposing sharp metal edges: cockroach in the tea cup we had left from the night before. Reminded me of some Asian regional hotels we've stayed at but with inflated Aussie prices. Balcony door lock missing, flyscreen door with holes in: a large metal strip laying on the floor near the balcony door.
Stayed 1 night in May 2023
Response from Resort Manager on 14 May,2023
Hi Robert, I'm sorry to hear that your stay was not satisfactory we are working on our maintenance issues as it is an older hotel but if you would have notified us of any of the issues we could of addressed them straight away.

10/10 Excellent

John

Stayed 1 night in May 2023
Response from Resort Manager on 6 May,2023
Hi John, thankyou for your lovely review and glad you had a wonderful stay.

8/10 Good

Gail

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Easy to access surrounding areas for work. Friendly and helpful staff.
Stayed 3 nights in Apr 2023
Response from Resort Manager on 6 May,2023
Hi Gail, Thankyou for your lovely review we look forward to seeing you again

4/10 Poor

Rhonda

Stayed 2 nights in Apr 2023
Response from Resort Manager on 6 May,2023
Thankyou for your review. is there anything we can can do to improve your stay next time?

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is very old and run down. There was no hot water for the duration of our 2 day stay. The water was cool to semi lukewarm so we had very quick showers. I called reception on the second night and although she was very apologetic and explained that the maintenance man was continually "jumping the fence" to check the gas tanks there was nothing she could do as the resort was full and everyone was having a shower in the evening and I should maybe wait and try and have a shower much later on in the evening when everyone has gone to bed, she also suggested I boil the kettle and have a basin bath. I feel this holiday was a waste of my hard earned money as I did'nt pay over $500 for a weekend of no hot water and then be told to have basin bath. Now, I must mention that the reception lady did say that they couldnt get a plumber out over the long weekend, which ok, I understand and I did'nt want to go on, but we found this comment questionable as when you take a look around and notice how run down and unkept the facility is then you can't help but wonder if the plumbing problem is a regular occurance as there appears to be no regular maintenance being carried out on the property. So our experience was not a positive one which is pity as the place has potential.
Stayed 2 nights in Apr 2023

2/10 Terrible

Rick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No, no and no! Save your money and go elsewhere until this property is actually habitual. Unfortunately didn’t get to experience this resort in its heyday. I’m sure it was amazing. Have stayed a few times over the last couple of years and have learnt not to have high expectations at all but did previously enjoy the natural beauty of Kooralbyn and the golf course etc. This place has so much potential as a retreat from the stress of Brisbane and the Gold Coast. It’s such a shame to see it die such a slow undignified death. It needs to close until it is fit for purpose. Staff do their best but seriously, close down. Never again until the accommodation is not a hazard!
Stayed 1 night in Mar 2023

2/10 Terrible

Terri, Armidale

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The whole experience was disappointing from start to finish. The pictures on the website do not reflect the current state of the “resort”. It is completely run down and at times you didn’t feel safe. Furniture and railings on balconies were falling apart. Lights flickering in rooms. Algae growing on pool floor. Mould growing everywhere. Large palm fronds falling throughout the gardens just missing clientele. The whole place feels sad and tired. It is a hazard and needs some serious maintenance before it is open to the public.
Stayed 1 night in Mar 2023

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Real tired!
Old property, very tired. Lukewarm water and low pressure. Pool dirty and unusable. Not much good to say but pretty location.
Stayed 1 night in Feb 2023