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Reviews of D'Embassy Serviced Residence Suites

3 out of 5
D'Embassy Serviced Residence Suites
Pelindung Alley 76, Beserah, Kuantan, Pahang

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 55 reviews" "
Rating 8 - Good. 25 out of 55 reviews" "
Rating 6 - Okay. 15 out of 55 reviews" "
Rating 4 - Poor. 6 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Nadwah Nor

Travelled with family and small children
Disliked: Cleanliness
The space is big however we saw some cockroaches. The pool need some cleaning. Glad there're hot water with good pressure Kettle, mug, 3 in 1 coffee mix, provided
Stayed 2 nights in Dec 2022

6/10 Okay

Abdullah Alimin

Stayed 1 night in Sep 2022

8/10 Good

MUHAMMAD ZAKRIL HAKIM

Liked: Cleanliness
Disliked: Property conditions & facilities
Don't provide equipment to cook.
Stayed 1 night in Aug 2022

6/10 Okay

Suhaimi

Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

ZAINI

Stayed 1 night in Jul 2022

10/10 Excellent

NOR FAIZAH

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super satisfied
Stayed 2 nights in May 2022

8/10 Good

Nordin

Travelled with family
Liked: Room comfort
Your staff is not friendly
Stayed 1 night in Feb 2022

8/10 Good

razliza bt abdul

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Out of 10 my rating is 7.
Overall it is ok. They should improve in cleanliness a bit. For example house keeper skips cleaning the floor under the sofa in the living room. Notice a lot of dust under the sofa.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
clean apartment
Overall cleanliness is good, water pressure for shower not that good. Kitchen very good and clean.
Stayed 2 nights in Nov 2021
Response from NARESH GIRI on 29 Nov,2021
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team.

8/10 Good

ZALINA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from NARESH GIRI on 12 Nov,2021
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, room comfort
Everything was good. Suitable for family. Newly renovated. Clean and comfy. Should prepare more toiletries.
Stayed 1 night in Aug 2020
Response from Management And Team on 25 Aug,2020
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

6/10 Okay

Tis

Travelled with family
Disliked: Amenities, property conditions & facilities
room service a bit poor. went down to the receptionist to report about the fridge but no action taken. swimming pool's rule doesnt allow us to swim at night even though during the day there is no life guard present.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good staff. Clean room and everything was nice. Good view in the morning too ☺️
Stayed 2 nights in Sep 2019
Response from Naresh giri on 17 Oct,2019
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quiet. Also very comfortable. .
Stayed 1 night in Mar 2019
Response from Naresh giri on 25 Mar,2019
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

6/10 Okay

Abd, Sabah Malaysia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Need improvement. As the unit I stayed, toilet's window no curtain. Master room ceiling found iron bar exactly above of bed, unsafe condition. Key room only 1 key, better provide at least 2 key set. The pillow condition also need to check. All the best. Thank you.
Stayed 3 nights in Jan 2019
Response from NARESH GIRI on 9 Feb,2019
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Hazizi, Kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Esther, KL, Malaysia

Liked: Staff & service
Disliked: Cleanliness
Spacious home near to the beach and restaurant
1.The house floor not so clean. 2.Towel very dilapidated 3.The pillow got smelly.
Stayed 1 night in Aug 2018
Response from DEMBASSY on 9 Feb,2019
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near to TC
Nice staff and superb room cleanliness. Will recommend to friend and relatives..
Stayed 1 night in Mar 2018
Response from Naresh giri on 17 Oct,2019
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic
Everything was basic. Nothing more to scream for. Simple condo. Tidy & clean. Didn’t get a chance to dip in the pool or use any other facilities outdoor because it was raining 24/7. Not recommended to visit east coast during Q4 of the year. Literally rained 24 hours, never ending rain.
Stayed 1 night in Nov 2017
Response from The Management And Team. on 1 Dec,2017
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team.

8/10 Good

Zahruliza Haryati

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay with small & teenages kids
Enjoy our 2nd time stay here. Comfortable rooms only the cleanliness need to be upgraded. Kids love the pool.
Stayed 1 night in Aug 2017
DearZahruliza, We appreciate your time in sharing your experience. We are glad you had a pleasant stay, although the cleanliness was not to your liking. Nevertheless, these are advantages of personal preferences. We hope to welcome you back on your next visit! Sincerely, The Management And Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for families
overall up to expectation . just that the swimming pool water a bit cloudy and need to clean it more often.
Stayed 1 night in Aug 2017
Dear Valued Guest, Thank you for your feedback. Overall we are glad you had a good stay, albeit we regret that the swimming pool water may not be sufficiently pleasing. Nevertheless, we appreciate your feedback and hope this would not deter you from returning again. Sincerely, The Management And Team.

6/10 Okay

Ali Nash, Kuala Lumpur

Perfect for family vacation.
apartment with 3 bedrooms and 2 bathrooms enough for family. plus fridge and complimentary drinking water. all is good for the room. went for a dip in the pool and a bit disappointed as the water in the pool is dirty. pool is huge and can accommodate lots of people which is very good as many families are staying at this hotel.
Response from Zulhilmi Safuan on 17 May,2017
Dear Valued Guest, Thank you for your great feedback and information. We are pleased to know that you have enjoyed your stay with us on the overall. We also have taken note on your other comment for our improvement. We do look forward to welcome you again in the future. Regards, The Management And Team.

4/10 Poor

snowqueen, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities
A hotel with great potential - if they improve
Stayed for two nights and three days. But no cleaning services for the 2nd day which was a bit odd considering other hotels/apartment had cleaning staff around - in this hotel you never see one! One thing good about this hotel is the Security - good and efficient Its not well maintained unfortunately - it has great potential though if management improves its facilities and staff Fairly okay reception but needs proper bellboy - though never had bellboy going in the lift with guest together with luggage - had to squeeze in the lift Convenience store was a plus however no restaurant in the premise - so no breakfast/lunch/dinner - had to drive out of hotel Location was good - near Teluk Cempedak where there are a lot of eateries.(Thank God!) Swimming pool was good but NO TOWELS provided - so bring your own The residences were okay but again poorly maintained- kitchen no utensils - only the usual ones (cups and PLASTIC spoons with tasteless coffee) Any other facilities (microwaves and such) are only for permanent residence.Sigh!
Response from Zulhilmi Safuan on 12 May,2017
Dear Valued Guest Thank you for the review and we do apologize for the unpleasant experience which you have had experienced recently with us. We thank you once again for sharing the concerns for us to continuously improve ourselves for better and more effective customer service deliverance to all our guests. We would like to seek for another chance for you to enjoy a more deserving service and we do look forward in welcoming you again at D'embassy Serviced Residence Suite Kind regards, The Management And Team

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Below expectation
The staffs are mostly are migrant workers who are not converse and friendly. No restaurant or room service. No phone in the room to contact the housekeeping. Towels are old and doesn't look clean at all. The shower head in the master bedroom is not functioning smoothly.
Response from Zulhilmi on 4 May,2017
Dear Valued Guest, Thank you for taking the time to share your experience. We appreciate you pointing that out in order for us to address it. Thank you again for staying and looking forward to your next visit! Sincerely, The Managemant And Team.

8/10 Good

Suraya, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet sanctuary for a break
The location is close enough that we can get to the town within minutes drive. Surrounded by housing community makes it feel like going home instead of a sterile business like environment. The accommodation is perfect for the 6 of us. This will be a preferred place to stay if ever we are in Kuantan again.
Response from Zulhilmi on 29 Mar,2017
Dear Mrs Suraya, Thank you for taking the time to share your experience. We are glad you enjoyed your stay with a complete view of the premises and the surrounding area. We also noted your advice on the pillows that make your and family not very comfortable. It has been addressed for correction.Thank you again and it would be an absolute pleasure to have you return in the near future! Sincerely, Front Office Department

8/10 Good

Angel

Liked: Staff & service
Moderate stay
My first allocated room was at ground floor which kind of dirty and dim, request for changes and manage to get a higher floor with some view. Good location and clean swimming pool and friendly service crew.
Response from General Manager on 6 Feb,2017
Dear Valued Guest, Thank you for taking the time to share your experience. We are glad you enjoyed your stay with our friendly staff and location.Apart from the above, we have taken note of the shortfall in housekeeping services and we sincerely apologize for the inconvenience. It would be addressed for improvement. Once again, thank you for staying with us & we hope to have you back on your next visit! Sincerely,Front Office Department D'embassy Serviced Residence Suite.

8/10 Good

Misah, Petaling Jaya, Malaysia

Liked: Staff & service, room comfort
Disliked: Cleanliness
Spacious. Suitable for family
Hotel staff is very good. Fast registration and check out. The floor is a bit dusty. But the beds are clean.
Response from Zulhilmi on 3 Jan,2017
Dear Valued Guest, Thank you for taking the time to share your experience on the recent stay. We are glad you liked the comfort of the bed and our staff, however, we deeply regret the experience of floor a bit dusty.We will addressed to public area section to make correction. Apart from this, we thank you for choosing to stay with us and looking forward to providing you with our hospitality once again. Sincerely, Front Office Department.

6/10 Okay

Kartinah

Convenience hotel
Suitable for family and very convenience. It would be best if can provide cook hob or microwave so that we are able to reheat food etc. On the 2nd day, surprisingly we noticed that the internal comforter had red spot. The covers is ok.
Response from General Manager on 20 Dec,2016
Dear Valued Guest, Thank you for taking the time to share your experience. We are glad you enjoyed your stay, apart from your request about cook hob or microwave will be addressed to management for kind attention. Nonetheless, we hope to welcome you back on your Sincerely, Front Office Department

8/10 Good

AZZLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern & value for money.
The exclusive room was value for money with all the modern design of bed, sofa & dining table. My kids love the swimming pool, also with the safety of the children play ground. No worry at all.
Response from General Manager on 24 Dec,2016
Dear Valued Guest, Thank you for an amazing feedback, in appreciating our hospitality. Glad the entire family had a good time! It only motivates us further in our daily efforts towards achieving a pleasing experience for our visitors. It would be an absolute pleasure to be your accommodation host on your next return to Kuantan ! Sincerely, Front Office Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

sim, kuala lumpur, malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is good but room is dirty
Many ants and cockroaches. Bed not comfortable and smelly bedsheets. Bed can feel the spring, hard. Toilet not clean. No hanger.

4/10 Poor

azree rizal

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Aung, Kota Bharu

Liked: Property conditions & facilities, room comfort
4 nights in Kuantan
Check-in is okay, the apartment is very good with three bed-rooms with a living room & kitchen, all are very spacious. The kids love the swimming pool. The environment is quite nice with quiet area and scenery views.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the rooms and the swimming pool. The price is a bargain

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money spent
Eventhough we stayed only for a night, we definitely will come to stay again when we are in Kuantan. Very suitable for family stay

4/10 Poor

Suzanna, Hong Kong

Liked: Cleanliness
Disliked: Property conditions & facilities
Only the pool and view is magnificent.
Only the pool and view are magnificent. The rest is of poor quality. Basin in the kitchen leaks. Flushing in toilet needs repairing when we checked in. Bed is of poor quality. No front desk staff on duty after 10 pm. We could only check out at 8 am, not earlier than 8 am. 90% of the gym equipment has broken down. There are no lights in the corridor.
Overlooking thw wholw Kuantan from the pool and the balcony.

8/10 Good

BERNARD

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
It was ok only
The room was ok but no wifi, need to go down to lobby for wifi. they dont serve breakfast. the service is good, room condition also ok..

8/10 Good

Sharifuddin, Shah Alam

Liked: Cleanliness, property conditions & facilities, room comfort
What a pleasant stay.
Its a pleasant stay. My children love the place because of the swimming pool. The apartment is clean and spacious for my family of 6.

6/10 Okay

Azura, Kuala lumpur

Liked: Staff & service, property conditions & facilities
I think this hotel is ok for family gathering.. no
Ok for me

6/10 Okay

Lin, KL

Value for money
The apartment was spacious, had basic amenities such as refrigerator, AC for all rooms including one for the living room. It was adequately clean, the sofa was clean and had no bugs and the beds were fairly new (mattress still in plastic wrapping haha) Kitchen had a kettle and 6 mugs, plus plastic utensils. Each bathroom had toilet (with bidet) and hot water showers.

8/10 Good

Mohd suhir, Kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It ok

6/10 Okay

tiu we huat, johor

Liked: Property conditions & facilities
not bad but still under renovate so playground cannot be use...but overall good service and good location

8/10 Good

Lee

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

suryana, Terengganu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartment to stay with family
weekend gateaway with family. Apartment with 3 bedrooms which is comfy for 2/3 families to stay visiting Kuantan. Pool was an attraction to kids. kudos D'Embassy.

8/10 Good

mohd zamli tajudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keluarga saya suka dengan penginapan ini, kerana keadaan persekitaran yang baik dan selesa serta kemudahan yang mencukupi serta keselamatan yang terjamin dengan guard house operate 24 hours
Dear Valued Guest, Thank you for choosing the D'embassy Serviced Residence Suite in Bukit Pelindung for your stay. Commitment to service and guest satisfaction is our main concern. Once Again thank you for staying with us during your visit to Kuantan and we invite you to include us in your future plans when you visit to Kuantan Again. Sincerely, Front Office Department D'embassy Serviced Residence Suite @ BukIt Pelindung.