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Reviews of The Hiramatsu Kyoto

4 out of 5
The Hiramatsu Kyoto
361 Ennogyojacho, Nakagyoku, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 8 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

LEXIN

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional experience
Stayed 2 nights in Jul 2023

10/10 Excellent

Luohan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. The customer service is the best I have experienced so far across Japan and other countries. I appreciate the caring and consideration that staff have taken care for us. I appreciate having such quite family space in Kyoto which was exactly we were looking for. The quality of the amenities and the services are best of best. Highly recommend

8/10 Good

Aiko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel with updated amenities in your room. Everyone there was super friendly and attentive, they’ll make you feel like a VIP. The bedding was amazing, it felt like I was sleeping on clouds. This isn’t the place if you prefer to have natural sunlight, this place is pretty dark overall. Also I swear breakfast said 2200 per person on the menu but I ended up getting charged 12000yen for 2 people (about $100USD) so I’d make sure on the price before you add on breakfast and reserve your spot in the morning. It was great but not too sure if it was worth $100.. would I go back to this hotel? Probably not, even though it was a really nice place.

10/10 Excellent

MIHO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel I stayed so far, beautiful, tasteful and luxurious decor, understated Kyoto elegance. We enjoyed the Best possible Japanese breakfast with freshest ingredients, Top quality local Kyoto amenities and attentiveness of every staff member.

10/10 Excellent

Sam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Superb room, exceptionally friendly staff.
Stayed 3 nights in Jan 2023

10/10 Excellent

Brett

Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
彼女の誕生日旅行、またプロポーズの場所として宿泊させて頂きました。 当日レストランは、予約で埋まっていたので部屋にケーキと花束を用意してもらいました。 外に食事に出ていたので、チェックインが遅い時間になってしまいましたが、遅い時間帯にも関わらず、スムーズな対応をして頂き思い出に残る旅行となりました。 お部屋の雰囲気もとても良く、また旅行に行く機会があったら是非宿泊させて頂きたいです。
Stayed 2 nights in Mar 2023

10/10 Excellent

Eiji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めてのひらまつホテル ホテル、サービス、食事 どれも質が高く、良い思い出を作る事が出来ました 今後も日本各地のひらまつホテルを利用したいと思います
Stayed 1 night in Sep 2021
Response from 村田　亮 on 14 Sept,2021
Eiji様 この度は、THE HIRAMATSU京都をご利用頂き、誠にありがとうございました。お褒めの言葉を拝読し、嬉しい気持ちでいっぱいでございます。町中にある京都とは違うHIRAMATSU Hotels&Resortsを是非お楽しみくださいませ。京都でも、旬の食材を使ったお料理をご用意し、Eiji様のお戻りを心よりお待ち申し上げております。

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
スタッフの姿が見えなくて、すみませんと何度も声をかけなければいけないホテルに初めて泊まりました。チェックインの時も外出から戻った時もチェックアウトの時も....
Stayed 1 night in Apr 2020
Response from THE HIRAMATSU 京都 on 17 Apr,2020
この度はTHE HIRAMATSU京都にご宿泊頂きまして誠にありがとうございます。 当日のご到着、外出されてからのご帰館、またチェックアウトと重要なお客様との接点に於きましてスタッフが不在もしくは速やかに対応できない状態であり、ご迷惑ならびにご気分を害してしまいました事、衷心よりお詫び申し上げます。 今後はこのようなことが発生しませんよう、人員配置の適正化、お客様をお迎えする位置での執務の徹底を図ってまいる所存でございますので何卒ご寛怒の程お願い申し上げます。 末筆ではございますが、お客様のご健康をお祈り申し上げます。 THE HIRAMATSU 京都 岡本圭司