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Reviews of Tokyu Stay Kyoto Sanjo-Karasuma

3.5 out of 5
Tokyu Stay Kyoto Sanjo-Karasuma
392 Kakimotocho, Nakagyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 619 out of 876 reviews" "
Rating 8 - Good. 213 out of 876 reviews" "
Rating 6 - Okay. 32 out of 876 reviews" "
Rating 4 - Poor. 10 out of 876 reviews" "
Rating 2 - Terrible. 2 out of 876 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that there was a washer/dryer in my room.
Stayed 2 nights in Apr 2024
Response from staff : T. Sekido on 1 May,2024
Thank you for posting your review.We are glad to hear you were satisfied with the facilities in our hotel.Our hotel is located in the central part of Kyoto-City, and it is very convenient.We are looking forward to seeing you again.Tokyu-Stay Kyoto Sanjo-Karasuma

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, easily was the best of the 3 hotels I stayed in on my 1st trip to Japan. Spacious room, in a safe and quiet area of Kyoto with good proximity to convenience stores and public transportation. Easy to find on a map, fair nightly price, kind/courteous staff - this place has the works. Looking forward to a future stay at Tokyu Stay Kyoto Sanjo-Karasuma.
Stayed 8 nights in Apr 2024
Response from staff : T. Sekido on 1 May,2024
Thank you for posting your review.We are glad to hear you were satisfied with the facilities in our hotel.Our hotel is located in the central part of Kyoto-City, and it is very convenient.We are looking forward to seeing you again.Tokyu-Stay Kyoto Sanjo-Karasuma

2/10 Terrible

Judy

Stayed 3 nights in Mar 2024

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place, great location. Free coffee. Staff was great. Very quiet.
Stayed 2 nights in Feb 2024
Response from Front staff: T. Sekido on 19 Feb,2024
Thank you for posting your review.We are glad to hear you were satisfied with the facilities in our hotel.Our hotel is located in the central part of Kyoto-City, and it is very convenient.We are looking forward to seeing you again.Tokyu-Stay Kyoto Sanjo-Karasuma

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelt so bad and the bathroom was so stinky. The breakfast buffet was bad too so we didn’t end up having the breakfast even though we had paid for it. I would never stay and it’s definitely not a 3star hotel more like a 1.5star
Response from Front staff: T. Sekido on 19 Feb,2024
Thank you for posting your review.We are so sorry.We will share this situation with our cleaning Dep, and want to improve.Tokyu-Stay Kyoto Sanjo-Karasuma

10/10 Excellent

YU TING

Stayed 3 nights in Jan 2024
Response from Front staff: T. Sekido on 19 Feb,2024
Thank you for posting your review.We are glad to hear you were satisfied with the facilities in our hotel.Our hotel is located in the central part of Kyoto-City, and it is very convenient.We are looking forward to seeing you again.Tokyu-Stay Kyoto Sanjo-Karasuma

10/10 Excellent

Douglas, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in Kyoto! Property and staff are amazing. Super convenient, lots of places to visit
Stayed 3 nights in Dec 2023
Response from Front desk H.Kitayama on 14 Jan,2024
Dear guest.Thank you for kind feedback.We are delighted that you were satisfied with location and staff.We look forward to seeing you again.Tokyu Stay Kyoto Sanjo KarasumaH.Kitayama /Front desk

10/10 Excellent

Andrew

Stayed 8 nights in Nov 2023
Response from Tokyu Stay Sanjo Karasuma Sekido on 18 Dec,2023
Thank you for posting your review.We are glad to hear you were satisfied with the our hotel.Our hotel is located in the central part of Kyoto-City and it is convinient.We are looking forward to seeing you again.

10/10 Excellent

JIAN-CHENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tokyu Stay Sanjo Karasuma Sekido on 18 Dec,2023
Thank you for posting your review.We are glad to hear you were satisfied with the our hotel.Our hotel is located in the central part of Kyoto-City and it is convinient.We are looking forward to seeing you again.

10/10 Excellent

Shirley N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 4 nights in Nov 2023
Response from T. Sekido on 4 Dec,2023
Thank you for posting your review and staying in our hotel.We are glad to hear your opinion.We are looking forward to seeing again.Front staff : T. Sekido

10/10 Excellent

Wai Cheong

Liked: Cleanliness, staff & service, property conditions & facilities
To us, this hotel is great value for their rate
Stayed 6 nights in Oct 2023
Response from Tokyu Stay Sanjo Karasuma Sekido on 18 Dec,2023
Thank you for posting your review.Our hotel is located in the central part of Kyoto-City and it is convinient.We are looking forward to seeing you again.

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location - clean, quiet, and a large room. The washer/dryer was an added bonus.
Response from 東急ステイ京都三条烏丸　T. Sekido on 7 Dec,2023
Thank you very much for posting your review.We are glad to hear you were satisfied with the location and facility in our hotel.The location of our hotel is convenient, because our hotel is in the central of Kyoto-city.We are looking forward to seeing you again.

10/10 Excellent

Douglas, Bellevue

Travelled with family
Liked: Amenities
Great location in Nakagyo-ku in central Kyoto. Close to subway station, lots of great places to walk to.
Stayed 1 night in Oct 2023
Response from 東急ステイ京都三条烏丸　T. Sekido on 7 Dec,2023
Thank you very much for posting your review.We are glad to hear you were satisfied with the location.The location of our hotel is convenient, because our hotel is in the central of Kyoto-city.We are looking forward to seeing you again.

10/10 Excellent

Aimee

Stayed 4 nights in Oct 2023
Response from Tokyu Stay Sanjo Karasuma Sekido on 18 Dec,2023
Thank you for posting your review.We are glad to hear you were satisfied with the our hotel.Our hotel is located in the central part of Kyoto-City and it is convinient.We are looking forward to seeing you again.

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to subway, food and shopping. We stayed in the annex building which is across the street and newer. Room was very nice
Stayed 3 nights in Sep 2023

10/10 Excellent

Nhuoc Quan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, it's quite walkable area, close to the Nishiki market. I love this hotel and would recommend to family and friends.
Stayed 5 nights in Sep 2023

10/10 Excellent

Masako

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and friendly service. Easy access to many places. We will stay again
Stayed 3 nights in Aug 2023
Response from Front staff: T. Sekido on 23 Aug,2023
Thank you for your message.We are glad to hear you were satisfied with our service and location.We are looking forward to seeing you again.Tokyu-Stay Kyoto Sanjo-Karasuma

10/10 Excellent

Douglas, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and surrounding area is wonderful and very nice. Easy to get around, either walking or via subway or bus. Staff was super helpful.
Stayed 1 night in Jul 2023
Response from Front staff: T. Sekido on 26 Jul,2023
Thank you for your message.We are glad to hear you're satisfied.This hotel is located in the central of Kyoto,and is very convenient.We are looking for seeing you again.

6/10 Okay

Joanne

Travelled with family
Disliked: Cleanliness
I “upgraded” to the annex deluxe twin to have more space - but was unimpressed with the room- there was a smell in the room that would not go away (check the plumbing/ p trap as it smells like standing water with dead animal!) the elevators have a musty smell and the carpets have multiple stains I did appreciate the in room washing machine - though it was a little tricky to get working - you can’t really get a quick wash or control the water temp- and there are no irons provided - so be ready to get those clothes out promptly or you’ll be wearing wrinkled clothes Pluses- the in room safe was spacious and convenient to use and the shower Gel/shampoo/conditioner is good quality
Stayed 4 nights in Jul 2023
Response from Front staff: T. Sekido on 26 Jul,2023
Thank you for your message.I'm so sorry for bad smell.Did you ask a front staff to change rooms?And we have rental cloth irons at the front desk.Please feel easy to ask a front staff anything.We will take your feedback seriously and make improvements.

10/10 Excellent

E.J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient check-in and location is great with a lot of food options close by. Free coffee at the lobby and nice small onsen. Parking was available and the hotel spotless. Great atopover if on a road trip in Japan. Right in between Tokyo and Kyoto.
Response from Front staff: T. Sekido on 26 Jul,2023
Thank you for your message.We are glad to hear you are satisfied.This hotel is located in the center of Kyoto-city.And there are a lot of eat-in shops(RAMEN,YAKINIKU).We are looking for seeing you again.

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here twice, and I am currently staying here again. The washing machine in the room is convenient and the room is clean. I stayed at other Tokyu Stay and this location is my favorite. The staff is very friendly, and they are happy to help you. I asked one of the staff, where to buy calligraphy brush. He pulled out a map, and he search online for shops around the hotel. He wrote down each shops' name on the map. He pronounced each shops's name for me. Last time when I was here for cherry blossom, and I stayed here. The same staff member helped me, and he pulled out a map. He circled areas for cherry blossom viewing and he wrote down a really good ramen shop. He was so nice and patient answering all my questions. Karasuma Oike station exit 4-1 is about 1-2 minutes walk to the hotel, and there are so many restaurants near by. For shopping departments, you have to walk about 15-20 minutes. Still pretty close by, and there are small boutiques area here. I would stay here again :)
Response from Front staff: T. Sekido on 26 Jul,2023
Thank you for your message.We are glad to hear you are satisfied with.Please feel easy to ask anything to a front staff.We are looking for seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro station, super market. Having a washing machine in the room was really awesome. The room was big and clean, overall very good stay
Stayed 2 nights in May 2023
Response from 東急ステイ京都三条烏丸　井上 on 5 Jul,2023
Thank you for staying at Tokyu Stay Kyoto Sanjo-Karasuma.We are happy to hear that you had a good time. If you come to Kyoto again, we hope you choose our hotelTokyu Stay Kyoto Sanjo-KarasumaFront desk: K. Inoue

10/10 Excellent

Yumiko

walk to all. It is clean.
Stayed 4 nights in May 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and staff was friendly. Perfect for our family!

10/10 Excellent

Phillip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had everything we needed right in the heart of Kyoto.
Stayed 2 nights in Apr 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location!
Stayed 5 nights in Apr 2023

10/10 Excellent

VAN NHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2023

10/10 Excellent

Xifan, Walnut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Front desk personnel are very nice.
Stayed 3 nights in Apr 2023

10/10 Excellent

Dali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Just don’t lose your door key. It costs ¥2000 each.
Stayed 2 nights in Apr 2023

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. It was very quiet and clean. I definitely recommend this hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room located in a nice area of the city.
Stayed 1 night in Apr 2023

8/10 Good

TODD

Liked: Cleanliness, staff & service
A good but not great choice
This is a very basic hotel, but it has a good location and great staff. It was very convenient to have the breakfast buffet on site, but it had a limited selection and the food was just okay. The best things about the hotel are the in room washer/dryer and great staff.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Experience was ok
Our room was not so clean. There were plenty of stains on the carpet and walls. There were also mould behind the bathroom door. There was a cutting board but no knife. Size of room was acceptable. Complimentary tea and coffee are available in the lobby.
Stayed 2 nights in Apr 2023

10/10 Excellent

marriam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I when with my two young kids and it’s was great
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but preferable in the main building
Location is far from Hankyu station but closer to subway station, depends on which transportation you use. Tokyu Stay has always been on several top list of my visit to Japan because the cleanliness, comfortable they offer and the most important, the washing/dryer machine in room . But this Kyoto Sanjo-Karasuma has a main building and an annex, I stayed in annex this time and you can barely find any staff there, everything you need you have to walk 2 minutes to the main building which is annoying during bad weather.
Stayed 1 night in Jan 2023

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, price, and quality. Highly recommended.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kai Yang Alan, Singapore

Stayed 2 nights in Oct 2022

10/10 Excellent

Douglas, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the center of Kyoto. Very close (just a few mins) from Karasuma subway station and lots of options for dining,shopping, and just walking around finding adventures.
Stayed 2 nights in Sep 2022

10/10 Excellent

NOE

Stayed 1 night in Sep 2022

10/10 Excellent

Douglas, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has everything you want - great service and staff, rooms are clean and well-equipped, and the location is outstanding.
Stayed 3 nights in Oct 2021
Response from Tokyu Stay Kyoto Sanjyo Karasuma K. Inoue on 3 Nov,2021
Thank you for staying with us. We are so glad you liked our hotel. Our hotel is located in the accessible area, and all of guests' rooms have washing machines. Therefore, it is happy to hear that you enjoyed your stay. Thank you for sending comment to us.

10/10 Excellent

Yute

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazingly large, huge selection of self-serve items at the lobby, the washer/dryer is a very welcomed feature
Stayed 4 nights in Feb 2020
Response from Front desk Hara on 10 Mar,2020
Thank you for your reviews. We are glad you stayed comfortable in our hotel. Please come again when your next visit to Kyoto.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming. The décor of the room was very soothing but traditional
Stayed 2 nights in Feb 2020
Response from LEE on 5 Mar,2020
Thank you for your stay. Thank you for the good reviews. We look forward to your use again.

10/10 Excellent

Jamjams

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again! Friendly staff, excellent location— 3 min walk from station, clean rooms
Stayed 2 nights in Feb 2020
Response from Tokyu Stay Kyoto Ryogaemachi-dori on 28 Feb,2020
Thank you for your message. It was our pleasure to serve you. We are looking forward to seeing you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Nana.H on 22 Feb,2020
Thank you for your wonderful review. We are so glad you felt comfortable to stay in our hotel. We hope to see you again when your next trip to Kyoto. Thank you so much! Tokyu Stay Kyoto Ryogaemachi-dori Front desk agent

10/10 Excellent

Viv, Central Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel provides tour information by areas of the city, including public transit information and dining suggestions. Front desk staff are patient and helpful.
Stayed 1 night in Feb 2020
Response from Tokyu-Stay KyotoRyogaemachi-dori Naoto.S on 16 Feb,2020
Thank you very much for sharing your experience at our hotel. We are glad to hear that you have enjoyed staying with us. We will continue our effort to provide the best service for our guests. We hope that you will visit our hotel soon again. Tokyu-Stay KyotoRyogaemachi-dori Naoto.S

10/10 Excellent

Grace, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and the location is perfect to travel to surrounding areas.
Stayed 5 nights in Jan 2020
Response from Front desk on 7 Feb,2020
Thank you for your great review. We are glad you enjoyed staying at our hotel. We are looking forward to seeing you again soon.

10/10 Excellent

Calvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place and location to travel to Kyoto. A little difficult to locate initially from the train station but after figuring it out, it was quite nice.
Stayed 2 nights in Jan 2020
Response from Tokyu-Stay KyotoRyogaemachi-dori Naoto.S on 22 Jan,2020
Thank you staying with us and sharing your review with us. It's exactly as you said our hotel is easy to access location, right by the station. We hope that you will visit our hotel soon again. Tokyu-Stay KyotoRyogaemachi-dori Naoto.S