Property grounds

Reviews of Warren House

4 out of 5
Warren House
Warren Road, Kingston Upon Thames, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 519 reviews" "
Rating 8 - Good. 129 out of 519 reviews" "
Rating 6 - Okay. 42 out of 519 reviews" "
Rating 4 - Poor. 16 out of 519 reviews" "
Rating 2 - Terrible. 14 out of 519 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mirza, Austin

Liked: Cleanliness, amenities
Efficiency cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly helpful staff and great food!!!
Stayed 2 nights in Apr 2024

6/10 Okay

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Whilst the room was well equipped and cosy the bathroom recently refurbished was very cold, it could do with some sort of heat. The breakfast was a disappointment as the plates were cold and the hot trays were almost cold. You then had to order an egg separately and it was served on a cold plate. Not appealing in one bit. Other than that a nice stay
Stayed 1 night in Apr 2024

6/10 Okay

Graeme

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Warren House a few times a year and it doesn't disappoint. If however you would like a quiet room do not take room 8 as being on the main landing you hear all guests walking past and the self playing piano downstairs in full effect, quite distracting.
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in beautiful surroundings! Staff very friendly and welcoming. Breakfast was very good with plenty of choice. We will be back one day!
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds around the property gave the Tranquil feeling
Stayed 1 night in Apr 2024

10/10 Excellent

PAUL

Stayed 1 night in Apr 2024

8/10 Good

Sami

Liked: Cleanliness, staff & service, amenities
It's a quiet boutique hotel with friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice boutique hotel with friendly staff. They honored my request for a room without stair access - since I had heavy luggage that I didn't wish to carry up the stairs!
Stayed 1 night in Apr 2024

10/10 Excellent

Hau Yin Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Some building work going on which meant outside areas were slightly limited.
Stayed 2 nights in Mar 2024
Response from Simona on 1 Apr,2024
Dear Peter,Thank you for taking the time to leave your feedback regarding your recent stay at Warren House Hotel. We appreciate your valuable input and are glad to hear that overall, you had a pleasant experience.We apologize for any inconvenience caused by the ongoing building work, which may have limited the availability of our outside areas during your stay. Please be assured that we are actively working on improving our facilities to enhance the experience for our guests, and we sincerely appreciate your patience during this time.Your feedback is invaluable to us as we strive to provide the best possible stay for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Simona

10/10 Excellent

Yu Chin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden and facilities are nice
Stayed 1 night in Mar 2024
Response from Warren House Hotel on 31 Mar,2024
Dear Yu Chin,Thank you for sharing your positive review of your recent stay at Warren House Hotel. We're thrilled to hear that you enjoyed your experience with us.We hope to have the pleasure of hosting you again soon!Best regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens were stunning, a beautiful little oasis within busy suburbs of London. I loved the old Colonial feel of the decor. Felt like we were traveling abroad.
Stayed 1 night in Mar 2024
Response from Warren House Hotel on 31 Mar,2024
Dear Robert,Thank you for your recent review of your stay at Warren House. We're delighted to hear you enjoyed your time with us. Your feedback means a lot to our team, and we're grateful for your kind words.We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Gordon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom quality
Stayed 1 night in Mar 2024
Response from Front Office on 1 Apr,2024
Dear Gordon,We are absolutely delighted to receive your perfect 5/5 rating for your recent stay at Warren House Hotel . Your feedback is incredibly valuable to us, and we're thrilled that you had such a wonderful experience.We're especially pleased to hear your positive comment about the bedroom quality. Ensuring our guests' comfort is a top priority, and we're glad that our accommodations met your expectations.Thank you once again for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Front Office

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Warren House Hotel on 1 Apr,2024
Dear Vadim,I hope you're doing well!I just wanted to extend my sincere gratitude for your recent 5/5 rating of your stay at Warren House Hotel. Your positive feedback means the world to us and serves as a fantastic motivation for our team.We're thrilled to hear that you had a great experience during your stay. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and your feedback reinforces our commitment to excellence.Thank you once again for choosing to stay with us. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,Front Office Team

10/10 Excellent

Daryl Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and quaint comfortable room.
Stayed 2 nights in Mar 2024
Response from Simona on 1 Apr,2024
Dear Daryl Ann,We are overjoyed to receive your perfect 5/5 rating and your kind words about your recent stay at Warren House Hotel. Your feedback means the world to us, and we're thrilled that you had such a wonderful experience.It's fantastic to hear that you enjoyed our beautiful location and found our rooms quaint and comfortable. We take great pride in providing a serene and comfortable atmosphere for our guests to relax and unwind.Thank you once again for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another delightful stay in the future!Warm regards,Front office team

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Warren House Hotel on 31 Mar,2024
Dear Arthur, Thank you for your kind review. We hope you stay with us again. Kind Regards, Warren House Hotel

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are so beautiful, such a picturesque place to stay. Very convenient to get into the city centre. The pool and gym were great facilities to have. Food was excellent.
Stayed 1 night in Feb 2024
Response from Warren House Team on 23 Feb,2024
Dear Valued Guest, We appreciate your kind review and look forward to welcoming you again. Thank you from the entire team and hope to see you soon.Kind Regards,

6/10 Okay

Aman

Stayed 1 night in Jan 2024

8/10 Good

Dennis

Stayed 3 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building in quiet road on private estate. Staff friendly and helpful. Room clean, comfortable and tastefully furnished. Excellent breakfast. Spacious car park. 2-minute walk to Richmond Park

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No concerns
Stayed 1 night in Jan 2024

10/10 Excellent

Solome

Stayed 2 nights in Jan 2024
Response from Front Office on 21 Jan,2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office on 21 Jan,2024
We are truly delighted to receive a perfect score of 5 out of 5! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

6/10 Okay

Trevor

Stayed 1 night in Jan 2024
Response from Front Office on 21 Jan,2024
Thank you for taking the time to share your feedback about your recent stay at Warren House Hotel. We appreciate your honesty and value your input.While we're glad to see aspects of your stay were positive, we also recognize that there were areas where we fell short of your expectations. Your insights are essential in helping us identify areas for improvement, and we take your feedback seriously.We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations. If there's anything else you'd like to discuss, please feel free to reach out.

10/10 Excellent

Jonathan

Stayed 2 nights in Jan 2024
Response from Front Office on 21 Jan,2024
We are truly delighted to receive your fantastic review and a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Front Office on 21 Jan,2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office on 21 Jan,2024
We are truly delighted to receive a perfect score of 5 out of 5! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Warren House Hotel on 23 Feb,2024
Dear Leanne, We are grateful you took the time to give us feedback, we hope to see you soon in the future.Best Wishes,

8/10 Good

Ditte

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and newly renovated rooms.
Stayed 2 nights in Jan 2024
Response from Warren House Hotel on 23 Feb,2024
Dear Ditte, Thank you for your kind review, our staff is overjoyed that you have enjoyed the quality of service that we aim to offer.Kind Regards,

10/10 Excellent

NAOKO

Stayed 8 nights in Dec 2023
Response from Front Office on 21 Jan,2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Front Office on 21 Jan,2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Hilary

Stayed 1 night in Dec 2023
Response from Front Office on 21 Jan,2024
We are truly delighted to receive a perfect score of 10 out of 10! Thank you sincerely for taking the time to share your experience with us.It's always our goal to provide exceptional service and ensure our guests have a memorable stay. Your positive feedback is a tremendous source of motivation for our team, and we are thrilled to hear that we were able to meet your expectations.

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Room was upgraded for free on arrival. All the staff are a pleasure to deal with. Lovely setting. Breakfast was delicious especially the hot egg options, we went for a cheese omelette and eggs florentine. Can’t really fault it, would be happy to come back.
Stayed 1 night in Dec 2023
Response from Warren House. on 31 Dec,2023
Dear Haider, We are so pleased you've had such a wonderful stay. We wish you a Happy New Year and look forward to your return. Kind regards, Warren House.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec,2023
Dear DavidThank you for taking the time to rate us with an 8 out of 10. We are glad to know that your stay at Warren House Hotel was enjoyable and met most of your expectations.We are always seeking to provide the best possible experience for our guests, and your feedback is crucial in this process. If you could share any specific areas where you feel we could improve, it would be greatly appreciated. We are committed to excellence and constantly looking for ways to enhance our service.Please feel free to reach out to me directly with any further comments or for assistance with future bookings. We hope to have the opportunity to host you again and strive to make your next visit a perfect 10 experience.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Craig,Thank you so much for your wonderful 5-star review of your stay at Warren House Hotel. We are thrilled to hear that you had such a positive experience with us.Your kind words are greatly appreciated and serve as a great encouragement to our team who strive to provide exceptional service and a memorable stay for all our guests. It is heartening to know that we were able to meet your expectations in every aspect.If there is anything more we can do to make your next stay even more enjoyable, or if you have any suggestions, please feel free to reach out to me directly. We value your feedback and look forward to the opportunity to welcome you back in the future.Thank you once again for choosing Warren House Hotel. Wishing you all the best until we see you again.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Carolyn,We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

8/10 Good

Hanna

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Hanna, Thank you for taking the time to rate us with an 8 out of 10. We are glad to know that your stay at Warren House Hotel was enjoyable and met most of your expectations.We are always seeking to provide the best possible experience for our guests, and your feedback is crucial in this process. If you could share any specific areas where you feel we could improve, it would be greatly appreciated. We are committed to excellence and constantly looking for ways to enhance our service.Please feel free to reach out to me directly with any further comments or for assistance with future bookings. We hope to have the opportunity to host you again and strive to make your next visit a perfect 10 experience.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

8/10 Good

Allan

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Allan,Thank you for taking the time to rate us with an 8 out of 10. We are glad to know that your stay at Warren House Hotel was enjoyable and met most of your expectations.We are always seeking to provide the best possible experience for our guests, and your feedback is crucial in this process. If you could share any specific areas where you feel we could improve, it would be greatly appreciated. We are committed to excellence and constantly looking for ways to enhance our service.Please feel free to reach out to me directly with any further comments or for assistance with future bookings. We hope to have the opportunity to host you again and strive to make your next visit a perfect 10 experience.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Kelly, We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

AGNES

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Agnes,We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Alison

Stayed 2 nights in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Alison,Thank you so much for your wonderful 5-star review of your stay at Warren House Hotel. We are thrilled to hear that you had such a positive experience with us.Your kind words are greatly appreciated and serve as a great encouragement to our team who strive to provide exceptional service and a memorable stay for all our guests. It is heartening to know that we were able to meet your expectations in every aspect.If there is anything more we can do to make your next stay even more enjoyable, or if you have any suggestions, please feel free to reach out to me directly. We value your feedback and look forward to the opportunity to welcome you back in the future.Thank you once again for choosing Warren House Hotel. Wishing you all the best until we see you again.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

TAESOO

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Taesoo,We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Hayley

Stayed 1 night in Dec 2023
Response from Azaz on 27 Dec,2023
Dear Hayley, We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing staff very friendly and always accommodating
Stayed 3 nights in Nov 2023
Response from Azaz on 1 Dec,2023
Dear Kelly,Thank you for taking a moment to share your experience and I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations.We look forward to welcoming you again in the future.Sincerely,Azaz Ahmed FarhazFront Office Manager

10/10 Excellent

Aisha

Stayed 1 night in Nov 2023
Response from Azaz on 27 Dec,2023
Dear Aisha,We are absolutely thrilled to receive your 10 out of 10 star review! Thank you for taking the time to share your exceptional experience at Warren House Hotel.It is truly rewarding to know that we have exceeded your expectations in every aspect of your stay. Our team works hard to deliver a memorable experience, and your acknowledgment means a lot to us.Should you have any suggestions or require assistance for your future visits, please don't hesitate to reach out. We eagerly look forward to welcoming you back to Warren House Hotel.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Taeho

Stayed 3 nights in Nov 2023
Response from Azaz on 27 Dec,2023
Dear Taeho,Thank you for your excellent 5-star review of Warren House Hotel. We are delighted to hear that you enjoyed your stay with us. Your kind words are a wonderful encouragement to our team.If you have any further feedback or need assistance for your next visit, please feel free to contact me. We look forward to welcoming you back soon.Best regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

10/10 Excellent

Ammar

Stayed 1 night in Nov 2023
Response from Azaz on 27 Dec,2023
Dear Ammar,Thank you for your excellent 5-star review of Warren House Hotel. We are delighted to hear that you enjoyed your stay with us. Your kind words are a wonderful encouragement to our team.If you have any further feedback or need assistance for your next visit, please feel free to contact me. We look forward to welcoming you back soon.Best regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Warren House is a nice country hotel which is on the outskirts of Kingston with no transportation other than taxi to town. This is inconvenient and limiting if you want to avoid the extortionate prices in the hotel restaurant and want to eat in town. There is currently an extension being built and the noise of drilling during breakfast was appalling, which stopped after we complained. It all feels like faded grandeur - the hotel was obviously a prestige hotel in its day but now needs a degree of refurbishment. The and gym pool are ok, but again outdated. The room upgrade was nice, with Neoresso coffee maker and fridge but lighting, furnishings and layout not the best. Breakfast was good and the staff pleasant, particularly the lady on reception who was extremely helpful and gave great customer service. Overall wouldn’t stay again.
Stayed 2 nights in Nov 2023
Response from Azaz on 27 Dec,2023
Dear Christopher, Thank you for taking the time to review your stay at Warren House. We appreciate your feedback as it helps us to continually improve our guest experience.We would like to clarify some points regarding transportation and dining options. Warren House, while on the outskirts of Kingston, benefits from convenient public transportation links. Bus services 85, which runs 24 hours, and K3, operating until midnight, are just a 4-minute walk from the hotel. Additionally, Norbiton Railway Station is a mere 10-minute walk away, providing easy access to major town centers.Regarding dining, we are committed to offering a variety of menu options to suit different budgets. Our All Day Menu features a wide selection of choices, with prices carefully considered to ensure affordability for our guests.We apologize for the disturbance caused by the construction of our new orangery. We understand that such noise can be disruptive, and we are taking steps to minimize the impact on our guests' experience.We are pleased that you found the room upgrade, breakfast, and our staff, especially the receptionist, to your liking. We take pride in our team's dedication to providing excellent service.We hope that this information offers a different perspective on your experience, and we would be delighted to welcome you back to Warren House in the future to demonstrate our commitment to your comfort and satisfaction.Warm regards,Azaz Ahmed FarhazFront Office ManagerWarren House Hotel