"Check in process was terrible. The Property was supposed to send me my room number and check-in information prior to my arrival and they never did. I arrived around 11:30 PM to the property and there was nobody at the front desk to check me in. I had to rent a hotel room for the night till they staff at this property. We’re back at the Front Desk around 11 AM next morning. This was a huge inconvenience and a lot of money."
"Check in process was terrible. The Property was supposed to send me my room number and check-in information prior to my arrival and they never did. I arrived around 11:30 PM to the property and there was nobody at the front desk to check me in. I had to rent a hotel room for the night till they staff at this property. We’re back at the Front Desk around 11 AM next morning. This was a huge inconvenience and a lot of money."
"A reasonably okay place at a great location near multiple malls. Well equipped with washing machines and sometimes a dryer, there were definitely as many conveniences as there were inconveniences. There was low communication from the host, and while I can understand their business, my group was definitely under-equipped heading into our stay. The elevators were also under maintenance at the time and were not the easiest to use. It was moderately clean, but not the cleanest. Not a bad place, but...
"A reasonably okay place at a great location near multiple malls. Well equipped with washing machines and sometimes a dryer, there were definitely as many conveniences as there were inconveniences. There was low communication from the host, and while I can understand their business, my group was definitely under-equipped heading into our stay. The elevators were also under maintenance at the time and were not the easiest to use. It was moderately clean, but not the cleanest. Not a bad place, but...
"If you need 'late check-in' or 'late check-out'
do not consider this place.
Absolutely unpleasant experience and hard to communicate.
Room condition, facilities, pool and pice was okay."
"If you need 'late check-in' or 'late check-out'
do not consider this place.
Absolutely unpleasant experience and hard to communicate.
Room condition, facilities, pool and pice was okay."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Agent Abas competent and accommodating, very helpful and responded quickly to requests. Housekeeping staff Mia and Kasum very diligent and cleaned well but not the second cleaner who was on her own. Good view.
The unit was on the 29 th floor and at the end of a long corridor not very conducive for a 92 year old woman with a walker. Also, there were no accessibility features like a rail in the bathroom or toilet.
Agent Abas competent and accommodating, very helpful and responded quickly to requests. Housekeeping staff Mia and Kasum very diligent and cleaned well but not the second cleaner who was on her own. Good view.
The unit was on the 29 th floor and at the end of a long corridor not very conducive for a 92 year old woman with a walker. Also, there were no accessibility features like a rail in the bathroom or toilet.
Fad
Reviewed February 25, 2024Reviewed February 25, 2024
This is my third stay at d'Garden, which is my preferred KL hotel this year because of its quiet surroundings, affordable rooms, and best of all, helpful staff.
Hotel staff (and owner!) went out of their way to offer assistance and extended-stay lodging for my mother who had lost her passport while travelling, even though the hotel most definitely was not at fault for the loss!
This level of customer service is pretty much unheard of for budget hotels around the Ampang / Maluri area and I was...
This is my third stay at d'Garden, which is my preferred KL hotel this year because of its quiet surroundings, affordable rooms, and best of all, helpful staff.
Hotel staff (and owner!) went out of their way to offer assistance and extended-stay lodging for my mother who had lost her passport while travelling, even though the hotel most definitely was not at fault for the loss!
This level of customer service is pretty much unheard of for budget hotels around the Ampang / Maluri area and I was...
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Noor Rita
Reviewed November 12, 2023Reviewed November 12, 2023
Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers.
Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping.
The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...
Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers.
Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping.
The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...
SUZHEN
Reviewed February 1, 2024Reviewed February 1, 2024
Amazing hotel stay! My group of 8 really enjoyed the stay and will definitely stay at the same hotel in future! Super convenient with everything within walking distance. Stayed for 3 nights and did not even managed to walk the whole area! I love the ecofriendly the hotel is with filtered tap in the room so we don't need to waste plastic bottles! Highly recommend this hotel!
Amazing hotel stay! My group of 8 really enjoyed the stay and will definitely stay at the same hotel in future! Super convenient with everything within walking distance. Stayed for 3 nights and did not even managed to walk the whole area! I love the ecofriendly the hotel is with filtered tap in the room so we don't need to waste plastic bottles! Highly recommend this hotel!
Jolene
Reviewed December 28, 2022Reviewed December 28, 2022