Arrived after a 27 hour flight was supposed to check in at 1pm but Arrived the next day around 1am in the morning hotel never bothered to even send an email to check when I’d be arriving and it’s marketed as a 5 star property and when I checked there was no 24 hour room service available in the room. Myself and husband we were starving anyway we went to the room and the place was full of mosquitoes and there were geckos running behind the tv inside the room and with many other type of insects. We couldn’t sleep even at 3 am the room wasn’t even properly prepared for checkin there was a bad stench in the room from unclean linen and it made everything worst when we wanted to use the toilet there was a bigger than palm size spider in the toilet room which had a sliding door. We called up the reception they came and sprayed some chemical and the entire room
Was smelling of that and the insects behind wardrobe and places appeared more than anything z there were ants running on your tooth brush and stuff. So anyway We slept for about 2 hours and than early morning checked a nearby hotel which is cappella and came here and it was perfectly well maintained. The so called hanging balls of Bali was such a big big disappointment as it’s marketing falsely as a 5 star property and charging over $1500 a day... please be aware that pictures gives false impression and this is the type of place that you go to visit for one day to take some picsz
Comment from Hotel Management
5 Nov 2019 by Jerry Januar, Hotel Management
Thank you for staying at Hanging Gardens of Bali and for your feedback.
Kindly understand that our villa is ecologically friendly and blended perfectly in the middle of Ubud Rainforest. Due to its setting, we could not deny that few insects might come to pay a visit to your villa. However, this is not an issue as we have 24 hours Housekeeping team ready to clean it on your request. In related to the late arrival, our Reservation usually contacted our guests after one night is passed. Our reception is open 24 hours and it is common for a guest to check-in past midnight, however, as you only booked for one night, we will put your note for review and improvement.
In related to the room service. We had advised in our website and confirmation letter that our restaurant does not serve 24 hours room service. However we provided welcoming snack for you on your arrival and selection of mini bar in the villa.
Mr. Ahmed, Hanging Gardens of Bali is a beautiful place overlooking Ubud’s best rainforest. I have the sense that you have not experience Hanging Gardens of Bali at your fullest in your very short stay. I would recommend to visit us a little longer to leisure in one of the best pool in the world. I promise your second stay will be a lot better.