Ratings based on 349 verified reviews

4.5 out of 5
87% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller from London/New York

Posted 12 Jan 2020
Outdated front desk staff requires retraining. Villa £600 and they still charge for bottled mineral water. Based only on this factor shall be downgraded to 3 stars. Overcharging for taxi which is $20 if you get it yourself. Mosquitos everywhere, message for management: read about lemon&eucalyptus oil candles or sticks. However views are spectacular.
5 out of 5
by a verified traveller from Riyadh

Posted 7 Jan 2020
It's one of the best spots I've ever stayed at,and islands are my things. Gotta go for it.
5 out of 5
by a verified traveller from San Diego

Posted 3 Jan 2020
This place is a must in your lifetime! Don’t let money stop you, it’s worth every dime. Take advantage of all the things they have to offer. They are amazing at making you feel like you own the place. Simply the best! George and Viviana
5 out of 5
by a verified traveller

Posted 31 Oct 2019
The best experience so far. Beautiful place, best customer service. Thumbs up!
Comment from Hotel Management
5 Nov 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you again someday in the near future.
1 out of 5
by a verified traveller

Posted 26 Oct 2019
Arrived after a 27 hour flight was supposed to check in at 1pm but Arrived the next day around 1am in the morning hotel never bothered to even send an email to check when I’d be arriving and it’s marketed as a 5 star property and when I checked there was no 24 hour room service available in the room. Myself and husband we were starving anyway we went to the room and the place was full of mosquitoes and there were geckos running behind the tv inside the room and with many other type of insects. We couldn’t sleep even at 3 am the room wasn’t even properly prepared for checkin there was a bad stench in the room from unclean linen and it made everything worst when we wanted to use the toilet there was a bigger than palm size spider in the toilet room which had a sliding door. We called up the reception they came and sprayed some chemical and the entire room Was smelling of that and the insects behind wardrobe and places appeared more than anything z there were ants running on your tooth brush and stuff. So anyway We slept for about 2 hours and than early morning checked a nearby hotel which is cappella and came here and it was perfectly well maintained. The so called hanging balls of Bali was such a big big disappointment as it’s marketing falsely as a 5 star property and charging over $1500 a day... please be aware that pictures gives false impression and this is the type of place that you go to visit for one day to take some picsz
Comment from Hotel Management
5 Nov 2019 by Jerry Januar, Hotel Management
Thank you for staying at Hanging Gardens of Bali and for your feedback. Kindly understand that our villa is ecologically friendly and blended perfectly in the middle of Ubud Rainforest. Due to its setting, we could not deny that few insects might come to pay a visit to your villa. However, this is not an issue as we have 24 hours Housekeeping team ready to clean it on your request. In related to the late arrival, our Reservation usually contacted our guests after one night is passed. Our reception is open 24 hours and it is common for a guest to check-in past midnight, however, as you only booked for one night, we will put your note for review and improvement. In related to the room service. We had advised in our website and confirmation letter that our restaurant does not serve 24 hours room service. However we provided welcoming snack for you on your arrival and selection of mini bar in the villa. Mr. Ahmed, Hanging Gardens of Bali is a beautiful place overlooking Ubud’s best rainforest. I have the sense that you have not experience Hanging Gardens of Bali at your fullest in your very short stay. I would recommend to visit us a little longer to leisure in one of the best pool in the world. I promise your second stay will be a lot better.
3 out of 5
by a verified traveller

Posted 25 Oct 2019
Comment from Hotel Management
30 Oct 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and feedback. We look forward to welcome you back someday in the near future
4 out of 5
by a verified traveller

Posted 8 Oct 2019 on Hotels
Comment from Hotel Management
9 Oct 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you back someday in the near future.
4 out of 5
by a verified traveller

Jungle Experience

Posted 26 Sep 2019 on Hotels
Unusual setting with gorgeous views are the most appealing aspects of this hotel. Superb service and friendly staff are also excellent. Some negatives were: the old and tired bathroom in our unit - very dated with wear-and-tear stains on the massive tub and oddly shaped sinks; a very hard mattress on our king bed; noisy villa beside us with occupants playing loud music. (so out of place in such a tranquil serene setting). We liked the pool area, loved the large number of entertaining monkeys, and, again, loved the friendliness of all staff.
Comment from Hotel Management
27 Sep 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and feedback. We look forward to welcome you again someday in the near future.
5 out of 5
by a verified traveller

Posted 9 Sep 2019
Very friendly and professional staff. We are enjoyng our stay. Romantic dinner for two on the pool is amazing and unforgetable.
Comment from Hotel Management
9 Sep 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and feedback, we look forward to welcome you again someday in the near future.
5 out of 5
by a verified traveller

Posted 25 Aug 2019 on CheapTickets
Great customer service, good food & beautiful hotel
Comment from Hotel Management
26 Aug 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay, we look forward to welcome you again someday in the near future.