Ratings based on 333 verified reviews

4.6 out of 5
87% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 9 Sep, 2019
Very friendly and professional staff. We are enjoyng our stay. Romantic dinner for two on the pool is amazing and unforgetable.
Comment from Hotel Management
9 Sep, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and feedback, we look forward to welcome you again someday in the near future.
5 out of 5
by a verified traveller

Posted 9 Aug, 2019
luxury, staff very attentive. restaurant over priced though
Comment from Hotel Management
10 Aug, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you back someday in the near future.
5 out of 5
by a verified traveller from Texas, USA

Posted 3 Aug, 2019
Good place for vacation. all staffs can understand English . room is big and private pool is clean. you can hear river but not noisy. Included breakfast is good and have a lots of choice . hotel provide free shuttle to ubub and hope frequency of shuttle is once a hour instead once every 2 hour . the main pool has very excellent jungle view and not crowded
Comment from Hotel Management
5 Aug, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and feedback. Look forward to welcome you again someday in the near future.
3 out of 5
by a verified traveller

Posted 30 Jul, 2019
Great location, lovely dinner with exceptional service. Wouldn’t rush back to stay there again unless I wanted a lovely dinner in Bali or to revisit its unique setting.
Comment from Hotel Management
1 Aug, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you back someday in the near future
3 out of 5
by a verified traveller from NYC

Posted 22 Jul, 2019
Customer service wasn't the greatest. Aside from breakfast, food was actually subpar at best. Not a great location either....it's far from town and the traffic is awful. Pool closes early. Don't get the floating lunch...it was way overpriced and bad food. Beautiful grounds and nice rooms but overpriced for what it was.
Comment from Hotel Management
24 Jul, 2019 by Jerry Januar, Hotel Management
Thank you for your stay and feedback for our improvement, we look forward to serve you better in the future.
5 out of 5
by a verified traveller

Posted 8 Jun, 2019
Comment from Hotel Management
12 Jun, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay. We look forward to have you again staying with us in the near future
5 out of 5
by a verified traveller

Posted 29 May, 2019
Pool and lift were unique. Very beautiful. Will definitely be back
Comment from Hotel Management
5 Jun, 2019 by Jerry Januar, Hotel Management
Thank you and look forward to welcome you again someday in the near future
5 out of 5
by a verified traveller

Posted 19 May, 2019
The most beautiful pool in the jungle - large and well appointed rooms
Comment from Hotel Management
20 May, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you again someday in the near future.
5 out of 5
by a verified traveller

Posted 27 Apr, 2019
Comment from Hotel Management
29 Apr, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to have you again someday in the near future
5 out of 5
by a verified traveller

Posted 18 Apr, 2019
Comment from Hotel Management
20 Apr, 2019 by Jerry Januar, Hotel Management
Thank you for your recent stay and look forward to welcome you back someday in the near future.