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Reviews of Swiss Belinn SKA Pekanbaru

3.5 out of 5
Swiss Belinn SKA Pekanbaru
Complex Ska Mall, Jl. Soekarno Hatta Lot 69, Pekanbaru, Riau

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to Mr Ripal, for his efforts to get me n told that I have left my iPad in the hotel..for his services I would like to thanks him for his excellent services.
Stayed 2 nights in Sep 2023
Response from Imelda on 3 Oct,2023
Dear Ismail,We're delighted to know you had a great time with us, enjoyed the service and staff. We will ensure to commend Ripal for his amazing service. We look forward to host you back again soon. Thankyou

8/10 Good

Bradley

Stayed 1 night in Jul 2023
Response from Imelda on 4 Sept,2023
Dear Bradley,Thankyou for your rating, we are glad to welcome you back in the future

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay.
Stayed 1 night in Feb 2020
Response from Tamrin on 8 Apr,2020
Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. We would appreciate your suggestion, so we could provide you a better service.

10/10 Excellent

Kelley E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Tamrin on 8 Apr,2020
Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. We would appreciate your suggestion, so we could provide you a better service.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and the staff helpful. The pool is beautiful and appears well maintained though we didn't get a chance to use it. The breakfast buffet was largely made up on Indonesian food selections but all was very tasty. The staff was consistently courteous and helpful. The hotel is well located adjacent to a major thoroughfare and two of Pekanbaru's newer malls. The AC in our room didn't work well and only brought the room down a couple of degrees in temperature so that it never got as cold as we liked it. One other slight complaint from a 10th floor room was the volume of the Karaoke singing coming down from the 11th floor pool bar in the late evening. Overall a good experience and I wouldn't mind staying here again on future trips.
Stayed 3 nights in Aug 2019
Response from Tamrin on 8 Apr,2020
Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. We would appreciate your suggestion, so we could provide you a better service.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall its good and have a nice location which is beside a good mall for weekend breakaway. My only complain is about the food. Food is blunt, local taste with not much choices and coffee is hard to get.
Stayed 1 night in Mar 2019
Response from Joe on 15 May,2019
Dear Mr. Robert, Good Morning, Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. At your service, Swiss-Belinn SKA Pekanbaru Management

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff
Stayed 3 nights in Feb 2019
Response from Joe on 19 Feb,2019
Dear Mr. Poetra, Good Morning, Thank you for your positive review about Swiss-belhotel SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. At your service, Swiss-Belinn SKA Pekanbaru Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was no happy with the pillows, they were crammed tight into a small pillowcase making a good comfortable pillow a very compact n hard pillow. That happens when the size of the pillowcase is much smalker than the pillow. I had to take off the case for me to be able to sleep comfortably
Stayed 3 nights in Feb 2019
Response from Joe on 16 Feb,2019
Dear Mr. Anonymous, Good Morning, we need to say, that all of our staff have followed standard operating procedures. we will follow up if anyone does not do it. We apologize for this inconvenience. We look forward to welcoming you back in the future at our hotel. At your service, Swiss-Belinn SKA Pekanbaru Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to mall, lobby a bit cramped
Stayed 2 nights in Jan 2019
Response from Tamrin on 8 Apr,2020
Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. We would appreciate your suggestion, so we could provide you a better service.

8/10 Good

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from SIPU on 15 Feb,2019
Dear Mr. Almahdy Good Afternoon, Thank you for your positive review about Swiss-belhotel SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. At your service, Swiss-Belinn SKA Pekanbaru Management

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay there. The bed mattress is not hard as cardboard like in many hotels, but very soft and comfortable. Breakfast was good with wide variety of local food. Hotel is located next to a huge shopping centre, making it very convenient to shop
Stayed 2 nights in Dec 2018
Response from Joe on 31 Jan,2019
Dear Mr. Kelvin Good Afternoon, Thank you for your testimony about Swiss-belhotel SKA Pekanbaru. We look forward to welcoming you back to our hotel. Thank you for staying with us. At your service, Swiss-Belinn SKA Pekanbaru Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New York City Native visits Pekanbaru
Everything is in walking distance and very Elegant, Comfortable Hotel
Stayed 2 nights in Dec 2018

10/10 Excellent

Michael Amal Gama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Chow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, adjacent to a shopping mall

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good
The Aircon was not cold

8/10 Good

adi, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hassle free stay
hassle free place to stay, excelent wifi speed, direct acces to the mall
Response from Tamrin on 8 Apr,2020
Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. We would appreciate your suggestion, so we could provide you a better service.

8/10 Good

Mok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Imelda on 26 Jun,2023
Dear Mok,Thank you to share us your experience during stay in Swiss-Belinn SKA pekanbaru. We're glad knowing that our guest feel comfort and enjoying our service while staying. Gladly to welcome you back for next visit. Thankyou

8/10 Good

Klas

Stayed 1 night in Sep 2021
Response from Imelda on 4 Feb,2023
Dear Klas,Thank you for share us your experience during stay in our hotel. Gladly to welcome you back

10/10 Excellent

JAEJOON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Tamrin on 8 Apr,2020
Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. We would appreciate your suggestion, so we could provide you a better service.

6/10 Okay

TOMO

Travelled with family
Liked: Staff & service
Disliked: Amenities
スタッフは良くあいさつをしてくれ、気持ちよく過ごせましたが、冷蔵庫とセーフティボックスが壊れていたり（お願いしたらすぐに直してくれました）、水漏れ（最後までそのまま）していたり、設備の確認を予め充分行っていないと感じました。 　夕方に帰るとバスタオルが無く、なかなか来なかったのは困りました。 朝食はおいしかったですし、値段を考えれば悪くない宿だったと思います。
Stayed 4 nights in Apr 2019
Response from Joe on 15 May,2019
Dear Mr. Tomo, Good Morning, Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We do apologize for your unpleasant experiences during stay with us. We appreciate your suggestion and We will sure to make something better. We look forward to welcoming you back in the future at our hotel. At your service, Swiss-Belinn SKA Pekanbaru Management

8/10 Good

Lars-Ake

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurang utan öl, som dock fanns på matsedeln i den mycket glest befolkade restaurangen.

10/10 Excellent

Lars, Borås

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
Kort stopp "over night". Perfekt.

8/10 Good

Andri, Jakarta

Liked: Cleanliness, property conditions & facilities
Good business & mid vacancy hotel
sebelah SKA mall.. nyaman untuk mencari makanan

10/10 Excellent

Pascal, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ensemble Personnel disponible et souriant
Response from Tamrin on 8 Apr,2020
Thank you for your testimony about Swiss-belinn SKA Pekanbaru. We are happy can give you the best experiences during stay with us. We look forward to welcoming you back in the future at our hotel. We would appreciate your suggestion, so we could provide you a better service.