Hotels in Rato

"Incredible breakfast"

"We had an enjoyable stay. The hotel is on the outskirts of Lisbon and it was a 10 minute metro ride into the centre. If you don’t have too much luggage you can get a metro from the airport to the station which is 5 mins walk from the hotel. The rooms were spacious and clean. The team at reception were very helpful. The breakfast was ok, however if you went towards the end of service a few items were no longer available."

"Nice place to stay, convenient location."

"Nice"

"Clean room for overnight stay. Breakfast good variety. Would be great if they had a complimentary gym to use."

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "

"Awesome"

"Decent location, parking garage pricey & challenging unless you have small car. Mistakes are checkout resulted in being charged twice for room and breakfast but they corrected it"

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