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Reviews of Sapporo Kitahiroshima Classe Hotel

3.5 out of 5
Sapporo Kitahiroshima Classe Hotel
316-1 Nakanosawa, Kitahiroshima, Hokkaido

Reviews

8.2

Very good

Rating 10 - Excellent. 60 out of 193 reviews" "
Rating 8 - Good. 93 out of 193 reviews" "
Rating 6 - Okay. 30 out of 193 reviews" "
Rating 4 - Poor. 7 out of 193 reviews" "
Rating 2 - Terrible. 3 out of 193 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Aimee

Liked: Staff & service, property conditions & facilities
Comfortable resort in the hills with hot springs
Comfortable resort hotel, with a lovely onsen (hot springs), 3 indoor & 1 outdoor pool, sauna etc! Lovely views. Peaceful location in the hills, golf course. Regular free shuttle bus from nearest station which is well connected to Sapporo & airport. All rooms are smoking so it smells a bit, but very clean. Buffet breakfast and dinner. Better for earlier risers as breakfast finishes at 9:30 and checkout is 10am... Take everything you need as it's in the middle of countryside so it's not easy to pop out unless you have your own car. Better book the full meals plan.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have to return when there’s more to do.
The hotel was wonderful. Unfortunately the snow park was closed early and I wasn’t able to participate in any activities. But I loved the onsen. I went to it every day. I wanted to use the gym, too but it seemed you had to pay, which confused me because I thought it would be free for guests. I had a wonderful experience none the less
Stayed 3 nights in Feb 2020

8/10 Good

Cho Yan Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hot spring
Silent place on hill top, no shopping or restaurant near by so you are better to dine in the hotel or drive a few km out. Hotel is clean and the water of hot spring is impressive. Room was clean, tidy and spacious among hotels in JP. Food of buffet breakfast and dinner were quite good. But, the dinner finishes at 9:30pm and end of enter by 8:00pm, some foods stopped at 8:30, so if you come late, you cannot enjoy some foods like tempura. The declaration of restaurant was also too basic, better decoration will make dinning experience more better. If hot spring is important to you, this is a good choice.
Stayed 1 night in Jan 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Great hotel with huge japanese/western room. Dinner is great as well. Onsen abit small with big crowd. Nice scenery as snowing during my stay.
Stayed 1 night in Nov 2018

10/10 Excellent

Stephen, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and dinning area is on the top of the building, 12 floor, which has wonderful view of golf course and mountain. Hot spring is free and open 6-9 am and 12-24 pm. Every room has view of golf course.
Stayed 2 nights in May 2018

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel was amazing. Nice resort style, with very good onsen. Surrounding area nothing much, since it is a golf resort, but the amenities are good. Recommended if you need a place to chill, after a long day drive or shopping. Near to Mitsui Outlet Mall
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Paul, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a nice view from the room.
It was my 2nd time to stay in this hotel. I feel relaxed every time I stayed in this hotel. The view from the room was magnificent. My stay was almost perfect but I got disappointed when I saw a drunk hotel guest peeping through the barrier from the men’s “rotemburo”/onsen (open air bath) to the ladies’ rotemburo/onsen. He stopped doing it when he saw me coming. After few minutes he urinated on the medicated water on the hot pool. There was no staff in the onsen area to report those disgusting and offensive acts right away. The hotel management has to assign a staff nearby the onsen area to monitor such behavior.
Stayed 2 nights in Nov 2017

10/10 Excellent

Aidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sze may

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Tyler, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on a beautiful golf course
A mini bus can pick you up from Kita-Hiroshima station every 30mins which takes about 15mins to get there. Nice facilities with larger then expected room and beautiful view

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not recommend for tourist
A rather remote hotel up on a mountain with nice tranquil natural landscape around but I don't recommend for tourist because it is not a English friendly place and service isn't friendly to non-Japanese people.

8/10 Good

kinying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness
Japanese room originally catered for 6 is considered cramp for 5. Not expected swimming pool for hotel guest was not free. Overall not value for money.

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant, but not perfect
I stayed at the Kitahiroshima Classe hotel for the Yuki Matsuri and I ultimately regret my decision. I imagine, however that I would have enjoyed myself far more had I been there to take advantage of the resort's sports resources.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy and quite surroundings, in winter the White snow and hot spring joint together is exciting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice location

8/10 Good

PhilW, Los Angeles, California

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great hotel, terrible room
My room was awful, BUT I would stay at the hotel again. It was quiet and classy, located in a beautiful forested part of Hokkaido. The accessibility of the hotsprings (which you simply walk through the lobby wearing a hotel-provided yukata to access) is really what makes this an exquisite place to stay, but I'm a sucker for a good spa experience. While I didn't use them, the golf courses and tennis courts looked very nice. Specifics of the room: Very small with tiny beds and threadbare towels. They were unable to place me in a non-smoking room, so the room smelled like an ashtray.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very old hotel
The towels were very old and smelly. The room smells like BO. The onsen and golf course is nice but I will not stay here again. My son held his nose every time we walked into the room and no amount of room spray helps remove this smell.

6/10 Okay

Kam

Liked: Cleanliness, staff & service

8/10 Good

jacq, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for families
hotel was pretty good, well kept and has great hot springs facilities.

6/10 Okay

Mansell, Teshio

Adequate
The bed and room were not as big as the pictures indicated. Location is isolated. Nice view. Staff was a bit uppity but polite. Spa was good.

6/10 Okay

Hiromi

Liked: Cleanliness
かつてはプリンスホテルで高級感があったが、年月を経て老朽化は否めない。 しかし、日ハムのボールパークがオープンし、このホテルを利用する顧客も増えていると思うし、天然温泉は地元民にも愛されているのを感じる。ゴルフコースも併設されており自然豊かで静か。
Stayed 3 nights in Aug 2023

10/10 Excellent

Masako

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

gonta, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食も美味しく、設備も良かったです。
Stayed 1 night in Nov 2020

10/10 Excellent

ゆっきー, 東京都

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋から見える田園風景がとても良かったです。また、お部屋も気に入りました❗ お風呂(温泉)も大満足でした❗
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

AKIO

Stayed 4 nights in Jul 2020

2/10 Terrible

MAKO

Stayed 4 nights in Jul 2020

8/10 Good

OSAMU

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Hiroaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔。
今回で3回目の滞在。　以前より部屋は少し狭かったが、清潔で何ら問題ありませんでした。
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

YOSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

suzuki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間寬敞，附近有滑雪地方。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องพักสะอาด อาหารเช้าสุดพรีเมี่ยม ด้านหลังโรงแรมเป็นลานสกี
Stayed 1 night in Feb 2020
Response from Sapporo Kitahiroshima Classe Hotel on 6 Mar,2020
Thank you for staying this time. Did you have any problems at the time of this stay? Please let me know if you notice anything. In addition, we will try to improve the service of all staff so that you can come. We look forward to your continued patronage of the hotel. Sincerely yours,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Sapporo Kitahiroshima Classe Hotel on 6 Mar,2020
Thank you for staying this time. Did you have any problems at the time of this stay? Please let me know if you notice anything. In addition, we will try to improve the service of all staff so that you can come. We look forward to your continued patronage of the hotel. Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sapporo Kitahiroshima Classe Hotel on 6 Mar,2020
Thank you for staying this time. Did you have any problems at the time of this stay? Please let me know if you notice anything. In addition, we will try to improve the service of all staff so that you can come. We look forward to your continued patronage of the hotel. Sincerely yours,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
満足でした。 また、利用したいと思います。
Stayed 2 nights in Feb 2020
Response from 札幌北広島クラッセホテル on 8 Mar,2020
この度はご宿泊頂き誠に有難うございます。 今回のご宿泊の際に何か問題等はございませんでしたでしょうか。お気づきな点等ございましたら、何なりとお知らせ下さいませ。 またお越し頂けるよう、スタッフ一同サービスの向上に努めてまいります。今後とも当ホテルをご愛顧くださいますよう、よろしくお願い申し上げます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合來學滑雪
住宿這間飯店至少有三次，旁邊有小小滑雪場，適合帶小孩來學滑雪，這次帶大人滑雪也能輕鬆學會～溫泉超棒⋯滑雪完泡湯～還有半露天的温泉池⋯飄雪時氣氛超讚⋯入住時飯店招待了15個美味濃醇的布丁⋯外加一人一個口罩（太感謝）服務沒話說❤️
Stayed 3 nights in Jan 2020
Response from Sapporo Kitahiroshima Classe Hotel on 6 Mar,2020
Thank you for staying this time. Did you have any problems at the time of this stay? Please let me know if you notice anything. In addition, we will try to improve the service of all staff so that you can come. We look forward to your continued patronage of the hotel. Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族に快適
大人三人で利用しました。 館内の自販機や売店はコンビニよりリーズナブルで、23時迄営業しているので助かりました。 温泉もとても気持ちよく、サウナも２ヶ所あり、大変良かったです。 部屋のトイレと洗面所が別になっていて使いやすく、快適でした。部屋は暖かく、気温調節に窓を開けたほどでした。 市街地から少し外れますが、ロケーションが素晴らしいので最上階の朝食は最高でした。
Stayed 1 night in Feb 2020
Response from 札幌北広島クラッセホテル on 8 Mar,2020
この度はご宿泊頂き誠に有難うございます。 今回のご宿泊の際に何か問題等はございませんでしたでしょうか。お気づきな点等ございましたら、何なりとお知らせ下さいませ。 またお越し頂けるよう、スタッフ一同サービスの向上に努めてまいります。今後とも当ホテルをご愛顧くださいますよう、よろしくお願い申し上げます。

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Sapporo Kitahiroshima Classe Hotel on 6 Mar,2020
Thank you for staying this time. Did you have any problems at the time of this stay? Please let me know if you notice anything. In addition, we will try to improve the service of all staff so that you can come. We look forward to your continued patronage of the hotel. Sincerely yours,

8/10 Good

HISAE

Stayed 2 nights in Jan 2020

6/10 Okay

ishidahiroyuki

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 札幌北広島クラッセホテル on 6 Mar,2020
の度はご宿泊頂き誠に有難うございます。 今回のご宿泊の際に何か問題等はございませんでしたでしょうか。お気づきな点等ございましたら、何なりとお知らせ下さいませ。 またお越し頂けるよう、スタッフ一同サービスの向上に努めてまいります。今後とも当ホテルをご愛顧くださいますよう、よろしくお願い申し上げます。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有注意到有接駁車就用走的上去了，在雪天走山路真是痛苦的一件事，不過對於飯店整體相當滿意，雖然烘衣機烘不乾就是了要另外拿出來房間披著
Stayed 1 night in Jan 2020
Response from 札幌北広島クラッセホテル　岡田　 on 27 Feb,2020
今回はご宿泊、そして貴重なコメントを有難うございます。 シャトルバスがありましたが案内・インフォメーションが行き届かなかったようで、大変失礼致しました。 次ご予約の際は、御気軽にお問合せ下さいませ。 またのご予約お待ちしております。