Front of property

Reviews of Sunway Hotel Seberang Jaya

4 out of 5
Sunway Hotel Seberang Jaya
11, Lebuh Tenggiri Dua, Pusat Bandar Seberang Jaya, Seberang Jaya, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 196 out of 468 reviews" "
Rating 8 - Good. 211 out of 468 reviews" "
Rating 6 - Okay. 43 out of 468 reviews" "
Rating 4 - Poor. 10 out of 468 reviews" "
Rating 2 - Terrible. 8 out of 468 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Leong hong

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and even the breakfast was not appetizing
Stayed 3 nights in Apr 2024
Response from The Management on 16 Apr,2024
Dear Leong Hong, Greetings from Sunway Hotel Seberang Jaya. We would like to thank you for spending time to write us a review. We view your feedback with concern and promise to maintain and enhance our facilities for better guests' experience. We also work closely with the restaurant team for better breakfast quality. We hope this experience does not mar your impression of our hotel, we look forward to serve you better in the future. Thank you for your patronage. Regards,The Management

8/10 Good

Regine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024
Response from The Management on 21 Feb,2024
Dear Regine,Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic and trust that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management

10/10 Excellent

Myles

Liked: Cleanliness, property conditions & facilities
I was perfect for my needs
Stayed 1 night in Feb 2024
Response from The Management on 21 Feb,2024
Dear Myles, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management

10/10 Excellent

Nor Azman Mohd

Travelled with partner
Liked: Cleanliness
.
Stayed 1 night in Dec 2023
Response from The Management on 27 Dec,2023
Dear Nor Azman Mohd, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management

10/10 Excellent

Abdillah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunway Seberang Jaya
Room was clean and kempt. However Breakfast spread can be improved.
Stayed 5 nights in Oct 2023
Response from The Management on 24 Nov,2023
Dear Abdillah, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our room condition meets your expectations. Rest assured that your feedback on the breakfast spread has been highlighted to the restaurant team for improvement. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Management on 11 Oct,2023
Dear Linda, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management

8/10 Good

Tee Toy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast need a lot of improvement
Stayed 2 nights in May 2023
Response from The Management on 2 Jun,2023
Dear Tee Toy, Greetings from Sunway Hotel Seberang Jaya. We are glad to know that you are satisfied with our service, and we appreciate your feedback on our breakfast. Rest assured that we have highlighted your comment to the team at the restaurant for improvement. Thank you for your visit, we look forward to welcoming you back with enhanced service. Regards,The Management

8/10 Good

Komala, Petaling Jaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok
Stayed 1 night in Apr 2023
Response from The Management on 18 Apr,2023
Dear Komala, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that you are satisfied with our service. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang.Regards,The Management

8/10 Good

Rajeswari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come again.
Stayed 1 night in Mar 2023
Response from The Management on 16 Mar,2023
Dear Rajeswari, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our services up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards,The Management

10/10 Excellent

Phang

Stayed 1 night in Dec 2022
Response from The Management on 13 Dec,2022
Dear Phang, Greetings from Sunway Hotel Seberang Jaya. We are glad that you are happy with your recent stay. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards,The Management

4/10 Poor

Vinothini

Travelled with family
Liked: Staff & service, amenities
Water kept leaking from shower area into bath/toilet area
Stayed 2 nights in Dec 2022
Response from The Management on 12 Dec,2022
Dear Vinothini, Greetings from Sunway Hotel Seberang Jaya. We would like to thank you for spending time out of your busy schedule, rating your stay with us. Your valuable feedback on the facilities in the bathroom is very much appreciated, we view this seriously and immediate actions have been taken to resolve the matter. We hope this experience will not mar your impression of the hotel, and look forward to welcoming you with enhanced experience in the future. Thank you.Regards,The Management

10/10 Excellent

JAGJIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
It was Amazing and accommodative stay.
Stayed 2 nights in Jul 2022
Response from The Management on 22 Aug,2022
Dear Valued Guest,Greetings from Sunway Hotel Seberang Jaya!Thank you for your kind review. We are glad that you are happy with our services. Please visit our website at sunwayhotels.com/sunway-seberang-jaya/offers/room-offers for the latest promotions and recommend us to your loved ones. We look forward to welcoming you again soon.Thank you.Regards,The Management

8/10 Good

KHALIL FITRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

poh khoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n comfy, staff are helpful
Stayed 2 nights in May 2022
Response from The Management on 13 Jun,2022
Dear Poh Khoon, Greetings from Sunway Hotel Seberang Jaya. We are glad that you find our services up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management

8/10 Good

Oon Heng

Stayed 1 night in Apr 2022
Response from The Management on 12 Apr,2022
Dear Oon Heng, Greetings from Sunway Hotel Seberang Jaya. We are glad that our services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management

10/10 Excellent

KWOK HAW

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

KEAT GEORK

Stayed 2 nights in Feb 2022
Response from The Management on 11 Feb,2022
Dear Keat, Greetings from Sunway Hotel Seberang Jaya. We are glad that our services and products are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management

10/10 Excellent

NURUL FAISAL

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from The Management on 5 Jan,2022
DearNurul Faisal, Greetings from Sunway Hotel Seberang Jaya. We are glad that you are happy with your stay. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management

10/10 Excellent

Shuhaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfy and the toilet is clean. But the sink kinda clogged up but we inform the management about it. We like the self check in counter as it adhere to the covid-19 SOP.
Stayed 1 night in Dec 2021
Response from The Management on 5 Jan,2022
Dear Shuhaida, Greetings from Sunway Hotel Seberang Jaya. We are glad that you find our room comfortable, and find our self-check-in kiosk helpful. We view your comment on the condition of the sink with concern, our Maintenance team has taken immediate actions to resolve the matter. Thank you for your patronage, please recommend us to your loved ones, we look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Huzaifah Bin

Stayed 1 night in Dec 2021

10/10 Excellent

Fatehah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is closely located to shopping mall Sunway Carnival Mall, amenities, and restaurants within walking distance.
Stayed 1 night in Nov 2021
Response from The Management on 23 Nov,2021
Dear Fatehah, Greetings from Sunway Hotel Seberang Jaya. We are glad that you find our location strategic. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management

10/10 Excellent

Azeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that there would be a parking space for the hotel, but it turns out that there is an on-going renovation right next to the hotel, maybe for Sunway Medical Center. So there's no parking if you came late at night. You would need to park your car around the vicinity and shop lots. The rooms were comfortable and clean. Downside is that the TVs are outdated. I believe they might need to upgrade the TV to an Android TV. And I thought the Free Breakfast was a buffet, but instead a pre set meal that you need to choose which a bit of a letdown, the food was nice but I wish for a buffet instead. A bit weird considering that dine in is allowed.
Stayed 2 nights in Nov 2021
Response from The Management on 18 Nov,2021
Dear Azeem, Greetings from Sunway Hotel Seberang Jaya. We are glad that you are happy with your overall stay experience and find our room comfortable. Your feedback on our parking, room facilities and breakfast services is very much appreciated. We are sorry for the inconveniences caused due to the high demand for car park, our Security team is doing our level best to ensure the safety of our guests and their vehicles. We value your suggestion to upgrade the facilities in our guestroom, this has been highlighted to the higher management for future consideration. Rest assured that we are committed to improve the standards of our services, including the breakfast services, as our guest satisfaction remains one of our priority. We thank you for your kind understanding and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Comfortable & sleep well. Excellent hotel but the takeaway breakfast must improve.
Stayed 10 nights in Oct 2021
Response from The Management on 16 Nov,2021
Dear Lee, Greetings from Sunway Hotel Seberang Jaya. We are glad that you find your stay in our hotel a comfortable one. Your feedback on our breakfast quality is very much appreciated. Please be assured that we are committed to improve our services for better guest experience. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management

8/10 Good

Joanne

Business traveller
Liked: Staff & service
Stayed 2 nights in Oct 2021
Response from The Management on 8 Nov,2021
Dear Joanne, Greetings from Sunway Hotel Seberang Jaya. We are glad that you are happy with your recent stay. Please recommend us to your loved ones, we look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Lawrence Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2021
Response from The Management on 8 Nov,2021
Dear Lawrence, Greetings from Sunway Hotel Seberang Jaya. We are glad that you are happy with your recent stay. Please recommend us to your loved ones, we look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Fadzleen May

Stayed 1 night in Oct 2021

8/10 Good

Khoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from The Management on 19 Oct,2021
Dear Khoo, We are glad that you are satisfied with our services during your recent stay with us. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for choosing Sunway Hotel Seberang Jaya as your preferred choice of accommodation in Penang. Regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from The Management on 19 Oct,2021
Dear Valued Guest, We are glad that you are happy with our services during your stay with us. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for choosing Sunway Hotel Seberang Jaya as your preferred choice of accommodation in Penang. Regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Norman on 19 Apr,2021
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya ! We would like to know more about your experience. If time permits, please write to us at shsj.enquiry@sunwayhotels.com as we believe your comment will help us to enhance our services. Thank you and we look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Norman on 12 Apr,2021
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from SHSJ on 8 Feb,2021
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from SHSJ on 19 Jan,2021
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Wan shahrul nizam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from SHSJ on 13 Jan,2021
Dear Wan, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Kamal Azizi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, great service.
Stayed 1 night in Jan 2021
Response from SHSJ on 11 Jan,2021
Dear Kamal, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad the facilities is quite new and better then I expected.
Stayed 1 night in Jan 2021
Response from SHSJ on 4 Jan,2021
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 Good

Weng Seng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from SHSJ on 23 Dec,2020
Dear Weng Seng, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Dec 2020
Response from SHSJ on 21 Dec,2020
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Dec 2020
Response from SHSJ on 15 Dec,2020
Dear Ryan, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Chan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2020
Response from SHSJ on 30 Nov,2020
Dear Chan, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 Good

Nor Haswani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have a pleasant stay. Hotel sunway always my go to hotel whenever i m in Seberang Jaya.
Stayed 1 night in Oct 2020
Response from SHSJ on 2 Nov,2020
Dear Nor Haswani, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Warm regards, The Management

10/10 Excellent

FAUZIAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice & comfortable hotel. staff friendly & honest
Stayed 1 night in Oct 2020
Response from SHSJ on 13 Oct,2020
Dear Fauziah, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If the price is right... For sure to come back.
Nice and comfortable.... Didn't expect it to be well maintained. Downside didn't notice any swimming pool faciltity. There is only one treadmill / cycling / steps machine in the gym.
Stayed 2 nights in Oct 2020
Response from SHSJ on 8 Oct,2020
Dear Troy, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We are grateful for your comments on our swimming pool, which will be forwarded to the Management for future facility enhancement. We appreciate if you may recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 Good

Kok Wing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from SHSJ on 28 Sept,2020
Dear Kok Wing, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

10/10 Excellent

nasa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from SHSJ on 21 Sept,2020
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

8/10 Good

Pow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is very big and comfortable.
Stayed 1 night in Aug 2020
Response from SHSJ on 28 Aug,2020
Dear Pow, Thank you for your kind review. We are glad that you found our rooms to your expectations, and enjoyed your overall stay with us. We wish you may recommend us to your loved ones, and hope to welcome you back with us again soon. Kind regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from SHSJ on 24 Aug,2020
Dear Valued Guest, Thank you for your review. We are grateful that you enjoyed your overall stay with us, and found our services to your expectations. We wish you may recommend us to your loved ones, and we hope to welcome you back with us again soon! Kind regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from SHSJ on 24 Aug,2020
Dear Valued Guest, Thank you for your review. We are grateful that you enjoyed your overall stay with us, and found our services to your expectations. We wish you may recommend us to your loved ones, and we hope to welcome you back with us again soon! Kind regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from SHSJ on 24 Aug,2020
Dear Valued Guest, Thank you for your review. We are grateful that you enjoyed your overall stay with us, and found our services to your expectations. We wish you may recommend us to your loved ones, and we hope to welcome you back with us again soon! Kind regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from SHSJ on 24 Aug,2020
Dear Valued Guest, Thank you for your review. We are grateful that you enjoyed your overall stay with us, and found our services to your expectations. We wish you may recommend us to your loved ones, and we hope to welcome you back with us again soon! Kind regards, The Management

8/10 Good

Abdul Rahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from SHSJ on 21 Aug,2020
Dear Abdul, Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management