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Reviews of Kerry Hotel Pudong Shanghai

5 out of 5
Kerry Hotel Pudong Shanghai
No.1388 HuaMu Road, Pudong, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 371 reviews" "
Rating 8 - Good. 113 out of 371 reviews" "
Rating 6 - Okay. 16 out of 371 reviews" "
Rating 4 - Poor. 3 out of 371 reviews" "
Rating 2 - Terrible. 10 out of 371 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yong Hoon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place for business trip and will stay there.
Stayed 3 nights in Apr 2024

10/10 Excellent

NA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 2 nights in Mar 2024

10/10 Excellent

Yong Hoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is so great place for business trip and would love back to here whenever come.
Stayed 3 nights in Feb 2024

10/10 Excellent

Wei-Lung

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kuan Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Kerry Hotel
Hotel is really nice- good size room, clean and overlooking Century Park. It has direct access via the mall to Metro Line 7. Many eateries and shops at the mall.
Stayed 1 night in Nov 2023

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic!
I’m always amazed at the impeccable service. Every time I come to Shanghai Kerry is my destination hotel.
Stayed 3 nights in Nov 2023

8/10 Good

Yan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel Condition is not at its best. Breakfast is only ok.
Stayed 1 night in Sep 2023

10/10 Excellent

Ning

Stayed 2 nights in Sep 2023

10/10 Excellent

Conrad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at the Kerry. Hotel and area around it are great and would recommend staying if attending a fair. Def stay again
Stayed 5 nights in Sep 2023
Response from Alexander Paul on 9 Oct,2023
Thank you for sharing your lovely feedback following recent visit at The Kerry Hotel Pudong Shanghai!I am pleased to read that you have had a lovely time with us, I assure this will be shared with the team accordingly.Thank you for choosing us and we are looking forward to your next stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kerry Hotel Pudong Shanghai on 7 Sept,2023
尊敬的宾客，您好，感谢您的点评，嘉里是香格里拉集团旗下的又一五星级品牌，酒店拥有574间装修典雅的客房与套房，部分房型还可享受到世纪公园的美景。酒店距离地铁7号线仅数步之遥，毗邻上海科技馆，出行十分便利，期待您再次光临感受我们发自内心的亚洲式待客之道。

10/10 Excellent

Cissy

Stayed 1 night in Aug 2023

6/10 Okay

Nabih

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
unexpected bad service
I know the hotel since the first day when its opened. I stayed during the soft openning period and since then, each time the service was great and I came back each time I am in Shanghai even when my meetings were in Puci I stayed at the Kerry hotel in Pudong. unfortunately, now the service is very very weak with unprofessionnal workers and services. each time I had to call several times and even go downstairs to ask again. also the personnal in the restaurant are NOT professionnal. this is very bad for the hotel image .
Stayed 3 nights in May 2023

10/10 Excellent

FANG

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023

8/10 Good

Toby James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Toby James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

song-min

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view. New facility. Convenient.
Lots of restaurants nearby. Really nice gym with a view of the river. The room was spacious and new. Not too far from the Yellow Crane Tower.
Stayed 4 nights in Mar 2021
Response from Kelly.Xu on 7 Apr,2021
Dear guest,Thank you for your comment, but we are Kerry Hotel Pudong, Shanghai.There is no Yellow Crane Tower around.

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

winston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Tan, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Next to Metro. Good for business.
Stayed 2 nights in Dec 2019

10/10 Excellent

shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Noa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel Comfortable room One minute from the exhibition area (entrance through the mall) Kind and helpful staff Especially Mr. Hamilton Huang who helped us with everything we asked for, although our requests must have been strange in his eyes (as we are Sabbath keeper)
Stayed 4 nights in Oct 2019

10/10 Excellent

Hanxi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with easy access to MTR and the airport There's a mall with plenty of food and shopping connected to the property and the room was very spacious with well equipped desk and bar area. A bit disappointed that I did not get lounge access upon check in as I wasn't given a room on the executive floors; seems the room description upon booking was a bit confusing and was only subject to availability however staff were friendly and helpful and overall a pleasant stay
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son absolutely loved playing in the Kid Zone in the 4th floor. I was very pleased with the quality of service (something very hard to come by in China). Overall it was a lovely stay. The only thing keeping me from giving a perfect score was that the room felt a bit dated. There were no outlets on the night stands to plug in electronics for example, and while there was a nice “office” desk space they didn’t have USB connections for charging. I imagine this hotel was built before the ubiquity of smartphones
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service
Flight cancelled and rescheduled to the next day due to airplane technical issue. Contacted Expedia right away at the airport. The hotel refused to refund. And hotel refused to give us credit for the next day stay. What a terrible experience.
Stayed 1 night in Sep 2019

10/10 Excellent

Juan C.

Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
being adjacent to the pudong furniture show, and several western retaurants
Stayed 6 nights in Sep 2019

8/10 Good

OCguy, Orange, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great nice view room. Room rate says includes breakfast but the hotel told me not on the first day which is odd, so I had to pay for breakfast
Stayed 1 night in Sep 2019

10/10 Excellent

Onno Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a Shanghai trip
Excellent property in a great location. Very helpful staff.
Stayed 1 night in Aug 2019

8/10 Good

Carolina, Vancouver. BC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! I did not like that I paid for a late check-out but they called me to asked me why I had not checked out and they came to clean the Room while I was out! I expected that they knew about the late check out but there appeared to be a lack of communication.
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
I understand that it can be overbooked during conferences and very busy. But we booked more than 10,000 worth of rooms and they moved around us. I booked many rooms for my colleagues and they offered bigger rooms if 2 people stay together but they have to move during weekends. 2 of my colleagues accepted and stayed there for 3 nights. They said they need to move on Friday and they confirmed by phone again and they packed in the morning and waited but they didn't move the luggage nor the room. When they asked again they said it will be Saturday but without saying sorry or their mistake. They said they will upgrade the room but they didn't do it. We can speak Chinese and English perfectly and confirmed a few times so I don't think that was a miscommunication. We asked for an explanation and apology but we haven't got any. I go there every year for conferences but the room condition and service is getting worse. Amenities replaced to a cheaper version too.
Stayed 5 nights in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
The worst stay
Stayed 1 night in Jul 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
shuttle
Kerry Hotel was great. Nice location. The only issue I had was that the staff was not familiar with the shuttle service to Disney and to the MagLev. I actually almost gave up on the shuttle, until I saw it sitting out front!! Ask the concierge or the bell hops out front, the front desk staff for some reason does not know about this. Nice location, attached to a mall. There is a large park on the opposite order of the intersection (they charge a fee for entry), but I went for a jog around the outside of the park (free). Very nice!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than this issue I was happy with the hotel.
We were advised on your booking that the Executive Club was available to myself and my colleague. I spoke to the manager, who would not budge. This was not the case and we were asked for a charge of US$68.00 per person per night... I was most disappointed re this issue.
Stayed 3 nights in May 2019

10/10 Excellent

Steve, Melbourne

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Brilliant hotel, staff friendly and courteous.
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Negatives ; Check in took over 15 mins even though there was no queue , breakfast items not cleared, had to ask , my room key was not working & took a long time to sort. Poor ; Shampoo and conditioner Positives ; Nice room , mini bar included, fantastic breakfast selection, great robes, comfy bed
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

2/10 Terrible

Mark Fraser

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Read the T&C’s before agreeing to upcharges.
Annoyed with myself. I was told that my room rate was exclusive of breakfast. Reception staff tempted me to pay upcharge to executive room, and that I would be able to enjoy happy hour, and club lounger benefits. This was 6.45pm. By the time I reached the lounge at 7.00pm, it was over. Really shocking that a brand like Shangri-La can do this. Tainted everything, and ruined my stay. Nedless to stay, I won’t go back.
Stayed 1 night in Apr 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. I like the convenience and accessibility as well since it was easy to get and fro the airport. There's also a connecting mall with more food choices. I had a good stay here.
Stayed 1 night in Feb 2019
Response from Tracy Zhu on 4 Mar,2019
Thank you very much for sharing your experience with us. It is uplifting to learn that you had a fabulous stay and enjoyed our facilities and services. We sincerely look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There ate too many thongs I like during stsy. The best is thst very close to exhibotiom center. I could go easy to there. And meet many custpmers.
Stayed 1 night in Feb 2019
Response from Tracy Zhu on 4 Mar,2019
Dear Anonymous, thank you for your positive comments. Kindly rest assured that we will share your generous recommendations with our colleagues, who will be very motivated. We look forward to welcoming you back very soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Tracy Zhu on 25 Feb,2019
Thank you very much for sharing your experience with us. We sincerely look forward to welcoming you back in the near future.

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing at check in.
Booked and paid for deluxe room with two double beds as a birthday gift for my son and his 6 year old daughter. On arrival we were told the only rooms they had were twin single beds. We tried purchasing an upgrade or change of room but all they would offer was a room with one king bed. Hotels.com (with whom we made the booking) were extremely helpful in trying to resolve the situation and even offered rooms at other nearby hotels. That was generous however we chose Kerry Hotel because of children facilities and the pool. Overall, the hotel was great but just disappointing when you arrive to find you aren’t getting what you expected and paid for.
Stayed 2 nights in Feb 2019
Response from Tracy Zhu on 14 Feb,2019
Dear Anthony, I would like to thank you very much for your patronage of Kerry Hotel, Pudong, Shanghai and for taking precious time to share your concerns with us. It is through valuable feedback, such as yours, that we are able to continuously improve our standards.

10/10 Excellent

ASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. very good staff. very good environment. however very little choice for vegetarians or Vegan food. Poor concierge services. lots of staff doesnt understand english completly.
Stayed 3 nights in Nov 2018
Response from Tracy Zhu on 6 Dec,2018
I would like to thank you very much for your patronage of Kerry Hotel, Pudong, Shanghai and for taking precious time to share your concerns with us. It is through valuable feedback, such as yours, that we are able to continuously improve our standards. We truly wish to have you come back again very soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Tracy Zhu on 5 Dec,2018
Thank you for your comments. We look forward to welcoming you back very soon.

10/10 Excellent

winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Tracy Zhu on 5 Dec,2018
Thank you for your comments. We look forward to welcoming you back very soon.