Desk, blackout curtains, free WiFi, bed sheets
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Reviews of Shanghai xiannuo luxury hotel

2.5 out of 5
Shanghai xiannuo luxury hotel
NO.1312,chuannanfeng road ,zhuqiao town, Shanghai

Reviews

5.8
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad badfbad
terrible area small sm noone speak english shower is ok but that it.also theshuttle friver is a idiot
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry looked like we were in a market little English spoken. Far from any tourist opportunities. Toilet backed up. Beds not very comfortable. Thin panes windows let in street noise. Like a hostel. Why call it luxury? Had to walk three blocks to find an ATM after asking at another hotel where to find it. Take this place off your list
Stayed 1 night in May 2019
Response from jiejia on 14 Jun,2019
Hello, distinguished guests! Thank you for your stay and comments. We apologize for bringing you a bad stay experience. We will continue to strive to improve our shortcomings. Welcome you to visit again, wish you a good mood every day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This is not a luxury hotel; It is a 2 star motel. But the woman at the front desk was quite nice and helpful. The owner does not seem to care about amenities. There is no Western food either in this hotel or in the surrounding area.
Stayed 1 night in Jan 2019
Response from Cindy on 21 Jan,2019
Thank you for your valuable comments. Our hotel has free shuttle bus service. If you need to arrive at Pudong Airport, you can contact us in advance on the order. We will serve you wholeheartedly and look forward to your coming again.

6/10 Okay

JINYEONG

Liked: Staff & service
Disliked: Property conditions & facilities
호텔에서 푸동공항까지의 무료셔틀(공항에서는 모름). 호텔인지 모를뻔한 위치와 주변환경, 출입문,정확한 위치는 비엔나 호텔 맞은편 대로변길에 있는데 출입구 잘 찾아야합니다 식당입구 인줄 알았어요..ㅠㅠ 오래된건물이라 상태는....ㅠㅠㅠㅠ 직원들은 친절하고 따듯한물은 잘나오지만..
Stayed 1 night in Oct 2019
Response from jiejia on 3 Nov,2019
感谢您下榻捷家宾馆，感谢您提出的宝贵意见和点评，如有任何疑问可致电前台有专人为您解答，捷家全体员工恭候您的再次光临。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2019
Response from jiejia on 7 May,2019
Hello, distinguished guests! Thank you for your affirmation. I look forward to seeing you again. I wish you a happy life.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
無料送迎バスに関する情報がありましたが、どこでどのようにピックアップされるのかの情報がなかったので、私は事前に英語で、ホテルにメールを送っておきましたが、回答がなく、不安に思いました。現地に着いてから、インフォメーションで、聞くと、ホテルに自分で連絡してくださいとの事だったので、すぐ横に電話サービスがあり、電話して聞いてもらったところ、３階の５番ゲートに行くように言われ、乗せてもらえたので良かったです。
Stayed 1 night in May 2019
Response from jiejia on 6 May,2019
Hello, distinguished guests! We are deeply sorry for your question. Next time, we will send you an email in time after you have ordered. We look forward to your coming again.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
記載されている住所に行きましたが、ホテルの名前が違いました。 スタッフも誰1人と英語が話せず、チェックインさえもするのに一苦労。
Stayed 1 night in Apr 2019
Response from jiejia on 5 May,2019
Hello, distinguished guests! You said that we will certainly strengthen the training, welcome you to come again!

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The hotel is not for foreigners, I think. It was so hard to find the bus from airport to the hotel without Chinese. The hotel staff told me to came to the reception desk at 5:50 in the morning to go to the airport but an old lady knocked my door strongly at 5:30 and said something in Chinese very loudly. I did not understand what she said and very scared, but probably she came to my room to tell the bus had come. Anyway, it was so scared stranger visit my room such a strong way. I do not recommend this hotel who do not understand Chinese like me.
Stayed 1 night in Apr 2019
Response from xiannuo on 4 May,2019
Hello! Thank you for staying in Shanghai Xiannuo Light Luxury Hotel. We attach great importance to the problems you mentioned. We will certainly strengthen the management of internal staff and put an end to this phenomenon. Welcome to visit us again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is few store near this hotel. The room was clean. The woman staff was very kind and nice. Thanks to her, we had comfortable stay in china.
Stayed 2 nights in Mar 2019
Response from Cindy on 14 Mar,2019
Thank you for your good comments,We look forward to seeing you again

8/10 Good

NAEMO

Liked: Staff & service, property conditions & facilities
호텔에서 결제로 선택을 하고갔는데 예약내역이 없더라고요. 근데 그냥 있는대로 예약내역 보여주고 결제하긴 했는데 중국어 못하시면 좀 고생하실 듯 합니다. 아침에 출발하는 셔틀버스는 나름 만족했습니다. 이불에 뭐가 조그마하게 묻어있긴했는데 바꿔달라고 하기 귀찮아서 안바꿨어요. 생각보다 가까운 지하철역이랑 거리가 멀어서 버스를 타거나, 역앞에서 내리면 택시기사님들있는데 그분들이랑 쇼부쳐야합니다. 절대로 달라는대로 다 주지마시고 거리계산해서 +3원내지 +5원정도의 선에서 주시면 될듯 합니다.(낮에는 버스타시고 짐이 많거나 밤에는 택시밖에 답이없어요.) 숙소앞에 먹을데는 정말 없다고 보시면 됩니다. 파키스탄 아저씨가 하는 양꼬치집있는데 나름 먹을만 해요!
Stayed 1 night in Jan 2019
Response from Cindy on 30 Jan,2019
당신의 귀중 한 의견에 감사 드 립니다.우리 호텔에는 무료 셔틀버스 서비스 가 있습니다.만약 당신이 포 동공 항에 도착 해야 한 다면, 당신은 우리에게 미리 연락 하여 주문 할 수 있습니다.우리는 당신을 위해 성심 성의껏 서비스 할 것 이며, 당신의 재차 왕림을 기대 합니다.