In-room safe, desk, free WiFi, bed sheets
Check availability

Reviews of Amaris Hotel by Santika

2.5 out of 5
Amaris Hotel by Santika
21 Middle Road Bugis Junction, Singapore

Reviews

6.2
Rating 10 - Excellent. 28 out of 361 reviews" "
Rating 8 - Good. 96 out of 361 reviews" "
Rating 6 - Okay. 151 out of 361 reviews" "
Rating 4 - Poor. 59 out of 361 reviews" "
Rating 2 - Terrible. 27 out of 361 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness
Something went wrong with pest control
Definitely there was something wrong with the pest control during my stay, can easily spot flies in the room, especially in the bathroom as if something went rotten above the ceiling and attracted all the flies
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff but very tiny room. Good choice for F1 event, there are 10-15 walk to the track.
Stayed 3 nights in Sep 2019
Response from Raja Jayasak on 26 Dec,2019
Dear Valued Guest, Thank you for the ratings and review. We will continue to work hard to exceed our guest expectation. All of us here look forward to welcoming you again soon. Sincerely, Raja Jayasak Govindarajo Hotel Manager Email - rajajayasak@amarishotel.com Mobile - +65 9047 6743

4/10 Poor

Kar Wei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not going to stay there again
Room was run down and there were mosquitoes. Aircon was noisy and good luck trying to adjust the temperature.
Stayed 1 night in Aug 2019
Response from Mai on 16 Sept,2019
Dear Kar Wei, Thank you for sharing your comments and we are disappointed to hear that your recent stay was not up to expectations. Your valuable feedback is essential in our continuous efforts to improve our service standards and amenities. We appreciate your time in sharing this review and we hope to have the opportunity to welcome you back again. Best Regards Amaris Hotel By Santika

6/10 Okay

Karen

Liked: Staff & service
Disliked: Room comfort
Great Location
The best thing about this hotel is the location, very close to many restaurants and (night market on Fri-Sunday nights). Also close to shopping mall & MRT- train station, 5 min. walk. The train is awesome. It's clean and takes you everywhere you want to go in Singapore. The only complaint about the room was the bathroom. It's the-everything's-going-to-be-wet-when-you-shower kind. Also, the tiny, tiny sink which we could access only half of it. If you just need a place to sleep that's not a hostel, this place will do fine. We were out all day so this hotel met our needs. It also has a free toast, coffee, and cup noodle breakfast.
Stayed 3 nights in Jul 2019
Response from Mai on 16 Sept,2019
Dear Karen, Thank you very much for sharing your experience and it is always very nice to be reading wonderful feedback like yours. We are glad to hear that your recent stay with us was an outstanding one; and that you enjoyed our hotel facilities and found the location of our hotel good. We appreciate your valuable feedback as your feedback is essential in our continuous efforts to improve our product and service standards. Thank you and we look forward to welcoming you back with us in the near future. Best Regards Amaris Hotel By Santika

8/10 Good

Kyaw Zeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Stephanie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The location of this property was wonderful. To be able to stay right in the city center for this price was a great value. Overall, the hotel was fairly clean, however we had ants in our room. The rooms were extremely small, but again, good value for the price. The staff was not friendly or welcoming, and made us feel a bit uncomfortable during time spent in the lobby (breakfast, check in and out, etc)
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
Room is too small
Stayed 1 night in Jan 2019
Response from amaris hotel on 1 Feb,2019
Thank you for your constructive feedback

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from rozlan-Hotel Manager on 9 Jan,2019
Thank you for staying with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Amaris Hotel by Santika on 14 Dec,2018
Thank you

8/10 Good

WILLIAM

Liked: Cleanliness, property conditions & facilities, room comfort
Good for short stay
Hotel room is very small but very clean and comfortable. Suitable for my short stay before I checked out to run the Marathon.
Stayed 1 night in Dec 2018
Response from rozlan-Hotel Manager on 12 Dec,2018
Dear Guest Thank you for your favorable respose.

10/10 Excellent

Verified traveller

Nice hotel
Stayed 3 nights in Nov 2018
Response from rozlan - Hotel Manager on 26 Nov,2018
Dear Guest Thank you for your feedback

8/10 Good

Dinastiawati Dwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Nov 2018
Response from rozlan-Hotel manager on 7 Nov,2018
Dear Guest Thank you on your favorable feedback

8/10 Good

sitansu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from rozlan-Hotel manager on 7 Nov,2018
Dear Guest Thank you on your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location, staff hotel was quite helpfull, but the room was very small and the bed was not too comfortable. Breakfast was just so so.
Stayed 1 night in Oct 2018
Response from rozlan-Hotel manager on 30 Oct,2018
Dear Guest Thank you for your feedback. We constantly look into ways to improve and value the comments.

2/10 Terrible

Bonny, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All rooms had bugs nothing was changed in terms of bed sheets and garbage. They did not even try to compensate us for the issue. I had to call Expedia and argue before I got things moving.
Stayed 4 nights in Oct 2018
Response from rozlan-Hotel manager on 29 Oct,2018
Dear Guest Our apologies on the inconvenience caused. We have investigated and found that a fumigation was carried out by the newly built neighbour hotel and that may result in the appearance of the bugs. We will definitely compensate if it need be but all incident need to be investigated before we are able to proceed with the next course of action. Once again our apologies

6/10 Okay

Ed, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Compact and Spartan
I wasn't expecting a lot, so I wasn't disappointed. I booked a basic room (Queen, I think) and was shown into a windowless room with a/c, bed and basic shower facilities. Some gripes I have: 1) The vanity shelf was mere inches above the sink - meaning that I couldn't use the tap properly and could hardly see what I was doing, standing above the sink. 2) The ventilation fan in the toilet wasn't working... Imagine how the room smelled after we took a dump... :( 3) Served breakfast comprising honey, cornflakes and toast. In this, I have to say: At least have the decency to provide coffee and tea for your guests, rather than leaving out teabags and instant coffee for them to serve themselves...! 4) Toilet again: A lot of flies flew from the shower drain when we stepped into the toilet. Boiled water in the kettle and poured it down. Future guests, take note. Summary: Use the room for sleeping only. There is excellent food around the area, so I suggest you ditch the hotel breakfast and go exploring. And to the staff and owners of the hotel: I know you need to keep costs low, but could you at least keep things properly maintained? A quick general maintenance of vents, fans, etc. goes a long way sometimes.
Stayed 1 night in Sep 2018
Response from rozlan-Hotel manager on 7 Sept,2018
Dear Guest Our apologies on the shortcomings. We welcomed all feedback. Feedback will indicate where lies our weaknesses and improve on it. Once again thank you for the constructive feedback.

6/10 Okay

Charlotte

Sounds can hear clearly
The noised can hear so clearly that made by our neighbours. Besides, toilet got flies.
Stayed 1 night in Aug 2018
Response from rozlan-Hotel manager on 29 Aug,2018
Dear Guest Our apologies and thank you for highlighting to us on the matter. We will relay the matter to the owners. On the toilet aspect, we will raise the matter with the Housekeepers so it will not recur. Thank you once again

8/10 Good

Verified traveller

too small room as others would say but the bed is ok. the location is very convenient.
Stayed 1 night in Aug 2018
Response from rozlan-Hotel manager on 24 Aug,2018
Dear Guest We thanked you for the constructive feedback.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from rozlan-Hotel manager on 8 Aug,2018
Thank you for the feedback.

2/10 Terrible

Neil Wijesuriya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from rozlan-Hotel manager on 6 Aug,2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Allan, Orlando, FL, USA

Liked: Staff & service
Does the job.
I only needed a place too shower and sleep, so this did the job. Place is very dated and maybe a little over charged for what it has to offer. They did have a good Wi-Fi internet access in the room, which is always a plus. The staff were great.
Stayed 2 nights in Jun 2018
Response from rozlan-Hotel manager on 4 Jul,2018
Dear Guest Thank you for the constructive feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good location. Staff friendly and helpful. Taxis had trouble finding it as postcode indicated location as a 5 star hotel just down the road.
Stayed 1 night in Jun 2018
Response from rozlan-Hotel manager on 3 Jul,2018
Dear Guest Thank you for your constructive feedback

6/10 Okay

Chan Yau

Disliked: Cleanliness, room comfort
I find the room dusty
Stayed 4 nights in Jun 2018
Response from rozlan-Hotel manager on 16 Jun,2018
Dear Guest We apologised for the oversights. We welcomed all feedback and have raised the matter to all the Housekeeping personnel to look into this aspects Thank you and once again our apologies

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet place to stay for a short trip to Singapor
Awesome place to stay for a short trip. If only the choice of breakfast varies by day. Above all, OK.
Response from rozlan-Hotel manager on 9 May,2018
Dear Guest Thank you for the constructive feedback.

4/10 Poor

jeyaraj, malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor service
Service overall avarage break fast not appetizing tv channel not clear
Stayed 6 nights in Apr 2018
Response from rozlan-Hotel manager on 30 Apr,2018
Dear Guest We welcomed your feedback. Your feedback will determine where our weaknesses and shortfall and strive to make it better. Thank you once again

4/10 Poor

Leland

Disliked: Cleanliness, property conditions & facilities, room comfort
Basically a private-room hostel
Stayed one night, 15/02/18. Fantastic if you prefer hostels. Wasn't expecting much, knowing how expensive Singapore is, but given the neighbourhood and proximity to waterfront area we stayed one night at the Amaris. Excellent location and access to MRT. Room was VERY small with two beds and window too high up to see out of. Bathroom was okay, but disturbing to see so many long, black hairs in the room (actually we saw that a lot at other hotels too. Maybe housekeepers could wear hairnets?) Wifi was inconsistent (better in breakfast room/lobby). Breakfast just coffee and bread and instant noodles but lots of food options available out the door. Staff were okay but no one really was enthusiastic or went "above and beyond" their duties. We moved to another hotel near Chinatown for our second night in Singapore.
Stayed 1 night in Feb 2018
Response from rozlan-Hotel manager on 19 Mar,2018
Dear Guest Thank you for the feedback. We welcome all feedback for through this we realized where our weaknesses and strive for the better. Thank you once again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2018
Response from r on 12 Mar,2018
Thank you for the feedback

4/10 Poor

Jess, MY

Disliked: Cleanliness, property conditions & facilities, room comfort
I would have preferred if the hotel was cleaner as the rooms were not as advertised and was not well-kept
Stayed 5 nights in Dec 2017
Response from rozlan on 22 Dec,2017
Dear Guest We thanked you for the feedback. We will addressed the matter with the Housekeepers and improve for the better

6/10 Okay

Jess, Malaysia

Disliked: Cleanliness, room comfort
Cleanliness of the property and the rooms can be improved
Stayed 6 nights in Dec 2017
Response from rozlan hotel manager on 11 Dec,2017
Dear Guest We appreciate your constructive feedback. Thank you

6/10 Okay

Diana, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel does not reflect it's star rating at all.
Stayed 1 night in Nov 2017
Response from rozlan on 11 Dec,2017
Dear Guest We are sorry that you are not happy. We apologised and will strive to be better.

8/10 Good

July

Liked: Staff & service
Small room but friendly staff
The room is just too small. For a one day transit is fine but not for long stay. Check in and check out very fast process. Staff are super friendly. Light or quick breakfast is provided by the hotel.
Response from rozlan on 4 Dec,2017
Dear Guest We appreciate your constructive feedback. Thank you

10/10 Excellent

Hau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from rozlan on 28 Aug,2017
Dear Guest We thanked you for your feedback.

6/10 Okay

Chia hue

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from rozlan on 28 Aug,2017
Dear Guest We thanked you for your feedback.

8/10 Good

Sherly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Ok for budget hotel...
Response from rozlan on 10 Jul,2017
Thank you and we appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here for 5 nights and everything was very good and the breakfast was average.
Response from rozlan on 4 Jul,2017
Dear Guest Thank you for staying with us. We appreciate the feedbacks.

4/10 Poor

ignatius

room to small
room to small, and not friendly staff
Response from rozlan on 4 Jul,2017
Dear Guest Thank you for feedback on the staff. We will certainly addressed the matter. Our apologies on the shortfall

6/10 Okay

Teck Wei

Disliked: Cleanliness, property conditions & facilities, room comfort
Experience
Room was very dirty. Low price. Breakfast only bread and cereal. Postal code address was wrongly reflected I. Booking advertisement hence wasted some time to find the way.
Response from rozlan on 4 Jul,2017
Dear Guest Thank you for the feedback. We will certainly addressed the matter. Our apologies on the shortfall.

6/10 Okay

Verified traveller

Disliked: Room comfort
room are small. No shower door, water spill all over. Bath towers are old, need to change.
Response from Amaris Hotel on 4 Jul,2017
Dear Guest We thank you for staying with us and appreciate the constructive feedback. We will certainly work into improving and look forward to your future stays

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
The sheets were dirty - Underneath the covers there was hair everywhere. I informed the staff & nothing was done. The walls are not soundproof at all. I was here for 1 night only. Do not recommend this hotel at all. The rooms are super tiny & dirty. Don't be fooled by the 'breakfast' it consists of toast and coffee only. Horrible experience.

6/10 Okay

CH

Liked: Staff & service

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
breakfast choices are very limited

8/10 Good

Nur Amaliah Judantoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
near public transportation (bus, mrt) n mall

10/10 Excellent

Sothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is good , but the hotel is far from train station .

2/10 Terrible

S MANONMANI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very bad experience with this hotel. I asked for water and they didnt send it the whole day. There were small insects in the room which run in the tables. No wardrobe and no place to even place the clothes. This is the worst hotel i have ever visited and will never again visit again.

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
What a Terrible Hotel
This is a dreadful hotel. The rooms are incredibly tiny. Three walls touch the bed, with a small corridor up one side. The "desk" is actually a ledge barely large enough for a laptop, and already covered in the (completely unattached) hotel safe and grubby kettle. Some of the low-lights of my stay: 1. The rim on the underside of the toilet seat was covered by what appeared to be faeces from a previous guest. 2. The towels I was given were incredibly old, with one having a hole in it. 3. There were ants all the "desk" (such as it was) in my room. 4. There was no hairdrier in the room! There was no iron or ironing board. 5. The main page says "Credit card or cash deposit required". That's reasonable: most hotels require this. However, it's not correct. They only take cash. What sort of hotel can't do a credit card for this deposit? 6. They require a $50 cash deposit, which is for the hotel room card. Yes, if you lose the hotel room card, then they charge you $50 (!!!) to replace it. 7. I cannot understate just how tiny these rooms are. This is rather hidden by the photos of the establishment in the main profile page. Yes, this hotel is inexpensive for Singapore. But this is something I'd expect to see in a third world country, not in Singapore. I'd strongly recommend staying elsewhere.

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever come back!
The bedsheet n the towel were dirty,the tea spoon was not washed when we just checked in

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
manky as hell
central location, reasonable price, but room was disgusting. unknown splatter stains on the walls, stains on the sheets. place could use a scrub.
Response from Hotel manager on 15 Oct,2016
We welcome your constructive feedback. We will look into the matter immediately. Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible to the city
Room was very small but it is good if you are on a budget and wanted to see Singapore as it is within the city. Just don't bring luggages coz they won't fit in the room.
Response from General Manager on 15 Oct,2016
We are aware of the constraint and thank you for the understanding.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointing
Room had not been cleaned properly....even the coffee cups still had coffee "dribbles" on them from previous tenants. We could only get TV reception on 2 channels. The room was too small and no hooks to hang towels etc. Breakfast was very limited...just toast and 1 type of cereal (no choice), and no fruit juice. Hotel is starting to show wear and tear.
Response from Hotel manager on 15 Oct,2016
Thank you for the constructive feedback. We will look into improving for the better. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort