Outdoor pool

Reviews of Citadines Connect City Centre Singapore

2.5 out of 5
Citadines Connect City Centre Singapore
182 Clemenceau Avenue, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 45 reviews" "
Rating 8 - Good. 13 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Poon

Liked: Cleanliness, staff & service, amenities
Overall positive experience with the cleanliness and size of the room. However the room is not nicely sound proofed. I could hear people laughing loudly next room and doors banging late nights/ early mornings. Asked for earplugs but hotels don’t provide. Not recommend any light sleepers to stay.

8/10 Good

Sae

Travelled with group
Liked: Cleanliness, staff & service, amenities
Having been there for sightseeing in Singapore, it was really nice that it was close to the MRT
Stayed 3 nights in Apr 2024

10/10 Excellent

Adam, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an especially brutal flight in from our previous destination that arrived at 1am. When we finally arrived at the hotel, the staff were very friendly and welcoming. They were kind enough to upgrade us to a larger room, which was a much appreciated way to start our stay. The room itself was very spacious, clean, and stylish. The bathroom was HUGE with giant floor to ceiling windows that I only hope are fully tinted for privacy lol. The included minibar was also a nice touch, with drinks/snacks replenished daily. The bed was large with a firm and comfy mattress and great pillows. The location is fantastic, only a 5-10 min walk to Dhoby Ghaut station, and a similar walk to all the shops of Orchard Road. While located on a main road, our room was still quiet and the street noise was never an issue.
Stayed 8 nights in Feb 2024
Response from Guest Services Manager on 20 Mar,2024
Dear Valued Guest, thank you for taking the time to share your detailed review! We are delighted to hear that you had a positive experience with our friendly and welcoming staff, and that the complimentary room upgrade enhanced your stay. It's great to know that you found the room spacious, clean, and stylish, and that you enjoyed the large bathroom and well-stocked minibar. We are also pleased to hear that the bed provided a comfortable night's sleep and that you appreciated our convenient location near Dhoby Ghaut station and Orchard Road. We strive to ensure our guests have a pleasant and memorable stay, and your feedback is a testament to our efforts. We look forward to welcoming you back for another enjoyable visit. Thank you for choosing our hotel!

10/10 Excellent

Melody Anne

Travelled with partner
Liked: Amenities, property conditions & facilities
Great support from housekeeping
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 9 Mar,2024
Dear Valued Guest,Thank you for your kind words! We are pleased to hear that you received great support from our housekeeping team. We will be sure to pass along your compliments to them. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Shenglan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, offered us a complimentary upgrade. Room was clean, comfortable. No complaints whatsoever.
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on 30 Jan,2024
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you were pleased with the complimentary upgrade and found our service to be great. It is wonderful to know that your room was clean and comfortable, meeting your expectations. We are committed to providing exceptional service and a memorable stay for all our guests, and it is rewarding to hear that we achieved this for you. We look forward to the opportunity to welcome you back for another pleasant experience in the future.

4/10 Poor

Shinya

Liked: Staff & service
Disliked: Property conditions & facilities
power outage every night
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 30 Jan,2024
Dear Valued Guest, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the power outages during your stay. Please be assured that this is not the standard we aim to uphold, and we understand how disruptive this must have been, especially at night. We are actively working to address and resolve this issue as swiftly as possible to prevent future occurrences. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future.

10/10 Excellent

Zenaida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 15 Jan,2024
Dear Zenaida, Thank you so much for your perfect rating! We're absolutely delighted that your experience with us was so positive. It's our top priority to ensure our guests have an enjoyable and comfortable stay. We look forward to welcoming you back again soon for another wonderful experience!

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent & close to public transport & to dining as well as shopping. Only downside is the bathroom sink is not well designed and water went everywhere each time we used it.
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on 6 Jan,2024
Dear Margaret,Thank you for your positive remarks on our excellent location and proximity to public transport, dining, and shopping options. We apologize for the inconvenience caused by the bathroom sink design. Your feedback is important to us, and we will look into addressing this issue to ensure a more comfortable experience for our guests. We hope to welcome you back soon and provide an even better stay.

8/10 Good

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited to try this Citadines location in Singapore. The location was great and the pool was nice, otherwise meh. Facing directly into another hotel's room window. Room was tiny. "Free" mini bar was two salty snacks I couldn't eat because of allergens and diet pop. Nothing special. Lots of water provided. In three days they didn't replenish my tea selection. It was a clean room and the bed was very comfortable. Location is by a mrt station and a nice mall with a grocery store. I know I could have had more space for a similar price. I'm not sure I would stay again. Thank goodness I wasn't with my husband it would have been very tight.
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on 6 Jan,2024
Dear Jana,Thank you for sharing your experience. We are glad you enjoyed the pool and our central location near the MRT station and shopping mall. Your feedback on the tea replenishment has been noted for improvement. We understand your concerns about space and hope to better accommodate your needs in the future. Your comfort is our priority, and we'd love another opportunity to impress you.

10/10 Excellent

Marita de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amenities
Stayed 1 night in Oct 2023

10/10 Excellent

LAW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citadines Connect City Centre is very conveniently located within 5 minutes walk to Dhoby Ghaut Station. It was quiet and the facilities of this hotel was quite new. The room was small but it was comfortable and cozy. The staff was quick to resolve any issues during the stay and they were all very courteous. I would certainly stay at this hotel again if I come to Singapore.
Stayed 5 nights in Sep 2023
Response from Guest Service Manager on 16 Oct,2023
Dear Valued Guest, We are delighted to know that you have enjoyed your stay at the Citadines Connect City Centre Singapore and have enjoyed the convenience offered by the location of our hotel. Thank you for staying at the Citadines Connect City Centre Singapore and we hope to welcome you back again when you return to visit Singapore!

6/10 Okay

Kirill

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Rooms are way too small
Stayed 2 nights in Jul 2023

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights and it was an excellent experience to all the staff at Citadens especially Alif who went an extra mile to help us. Thanks Shoaib Yousuf
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

8/10 Good

Shotaro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and easy to use. Bathrooms are easy to dry, so washed clothes can also be dried easily. I wish I could have eaten breakfast, as there is an additional charge for it, but unfortunately I was unable to have a good conversation and was turned down.
Stayed 1 night in Apr 2024

10/10 Excellent

TAKERU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で良いサービスでした
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 30 Apr,2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We are delighted to hear that you appreciated the cleanliness and service during your stay. Our team strives to maintain high standards in all areas, and your feedback is invaluable to us. We hope to welcome you back again soon!

10/10 Excellent

Natsuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 30 Apr,2024
Dear Valued Guest,Thank you so much for your perfect rating! We are thrilled to know that you had a five-star experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another wonderful stay. Safe travels until then!

10/10 Excellent

Mitsuru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Service Manager on 15 Jan,2024
Dear Mitsuru, We're thrilled to receive a 10 out of 10 rating from you! Thank you for choosing our hotel and for your wonderful feedback. It's a pleasure to know that we met all your expectations. We strive to provide our guests with the best service and a memorable stay. We can't wait to have the opportunity to welcome you back for another exceptional experience!

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man on the front desk staff was very friendly. I could hear voices in the hallway all the way around, other than that I was very satisfied.
Response from Guest Service Manager on 6 Jan,2024
Dear Ayumi,Thank you for your kind words about our friendly front desk staff. We are delighted to hear that you were satisfied with your stay. We apologize for the noise from the hallway and will look into ways to improve the sound insulation for a more peaceful experience. We hope to welcome you back again soon for an even more enjoyable stay.

4/10 Poor

Kiyoe

Stayed 21 nights in Nov 2023
Response from Guest Service Manager on 15 Jan,2024
Dear Kiyoe, Thank you for your feedback and for rating your experience with us. We're sorry to hear that your stay did not fully meet your expectations. Your input is invaluable in helping us enhance our services and guest experience. We hope to have the opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

YUHSU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適方便的飯店!
交通便利,隔音稍差,對面酒吧聲音都會聽到!
Stayed 3 nights in Nov 2023
Response from Guest Service Manager on 6 Jan,2024
Dear YUSHU,Thank you for highlighting our hotel's convenient location. We apologize for the inconvenience caused by the sound insulation and the noise from the bar opposite. Your feedback is valuable, and we will look into ways to improve our soundproofing. We hope to have the opportunity to offer you a more peaceful stay in the future.

8/10 Good

Green

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
시설이나 인테리어는 나쁘지 않앗으나, 출장으로 가기에는, 데스크나 의자가 없어서 불편했어요
Stayed 5 nights in Nov 2023
Response from Guest Service Manager on 6 Jan,2024
Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you found our facilities and interior satisfactory. However, we apologize for the lack of a desk and chair in your room, especially as these are crucial for a comfortable business trip. We appreciate your input and will consider it for future improvements to better accommodate our business travelers. We hope to have the opportunity to serve you better on your next visit.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Contacted the counter a lot. The staff was great.
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on 6 Jan,2024
Dear Valued Guest,Thank you for your kind words about our staff. We are delighted to hear that they made a positive impact during your stay. It's our pleasure to assist you, and we are always here to help. Looking forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 6 Jan,2024
Thank you for your glowing review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

2/10 Terrible

CHUNGHEE

Stayed 4 nights in Oct 2023

10/10 Excellent

BANGGUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最寄りの地下鉄の駅は、いろいろなところへ行くには、とても便利です。また、駅直結のショッピングセンターも便利でした。
Stayed 3 nights in Sep 2023
Response from Guest Service Manager on 16 Oct,2023
Dear Valued Guest,We are thrilled to hear that your stay at the Citadines Connect City Centre Singapore was an enjoyable one!Thank you for staying at the Citadines Connect City Centre Singapore and we hope that we will again be your preferred choice of accommodation when you return to visit Singapore!

8/10 Good

Li chen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold på hotellet med god service og dej
Vi havde 3 nætters ophold. Hotellet er fint men restauranter ikke noget at råbe hurra or
Stayed 3 nights in May 2023

8/10 Good

Alf Kjær

Stayed 2 nights in May 2023

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Chengwei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

8/10 Good

Mr Dag

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023

10/10 Excellent

CHANGMUK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔하고 미니바가 무료인 호텔
출장으로 방문하게 되었는데, 우선 깔끔하다는 느낌이 젤 처음에 듭니다. 장점으로 말하자면, 미니바(물 4개/탄산2개/오렌지음료1개/초코음료1개) 매일같이 무료로 제공을 해준다는 점(먹은 상품만 청소시 넣어 줍니다), 그리고 Dhoby Ghaut 역에서 도보로 5분정도 걸리고요, 차이나타운이나 시내로 나가는 버스 역시 많이 다녀요~근처 쇼핑몰 지하에는 큰 마트도 있고, 오차드거리까지도 도보로 다니기 편하고 몰마다 음식점 많고요~ 더불어 직원들이 친절합니다. 또한 방Key 없으면 엘베층수 클릭이 불가능 하여 보안역시 좋고요~ 이에 3월 출장시에도 동일한 숙소 예약 했습니다. 단, 조식을 무조건 먹어야 하는 타입이시면 해당 호텔은 불가능 하다는 단점이 있지만, 전 조식을 안먹는 스타일이라...조식을 원하시는분께는 단점이네요
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優雅
樓中樓房有2種:樓上沙發及樓上睡床,訂房時要看清楚,或可問酒店。部份房間望天井無景觀,酒店很新,狀況良好,頂樓泳池餐廳很優雅,是形男索女的好去處。由停車場出口進出比正門更方便,更快捷到達Dhoby Ghaut多美歌MRT站。
Stayed 3 nights in Dec 2022
Response from Guest Service Manager on 8 Feb,2023
尊敬的貴賓,我們很高興聽到您享受我們酒店位置帶來的便利。 感謝您與我們在一起,我們希望有更多機會歡迎您回來!