In-room safe, desk, iron/ironing board, free WiFi
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Reviews of The Quay Hotel

2 out of 5
The Quay Hotel
57 South Bridge Road, Singapore

Reviews

8.2

Very good

Rating 10 - Excellent. 139 out of 380 reviews" "
Rating 8 - Good. 162 out of 380 reviews" "
Rating 6 - Okay. 47 out of 380 reviews" "
Rating 4 - Poor. 19 out of 380 reviews" "
Rating 2 - Terrible. 13 out of 380 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

LOGIE MADAMBA, HAWTHORNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to the tourist attractions.
Stayed 2 nights in Feb 2024

6/10 Okay

Dearne

Travelled with family and small children
Liked: Cleanliness
Hotel was very small and basic, room size was good with a very low bed big enough for us and our 3 year old. Being on the second floor there was loud street noise all night long. Ear plugs were provided but didn’t help our 3 year old sleep and it did not get quiet even overnight. Wouldn’t stay again even though location was walking distance to hawker markets/quay
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities
The room was clean and quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Edgardo

Travelled with family
Liked: Property conditions & facilities
It's proximity to some areas of interest to tourist. Cheap.
Stayed 5 nights in Feb 2024

10/10 Excellent

Tika

Cozy room
Stayed 2 nights in Feb 2024

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Dec 2023

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service
Clean bedroom and shower. Carpet very stained in places otherwise for the price it was conveniently situated and staff were very pleasant and helpful. Overall I would recommend it.
Stayed 3 nights in Feb 2024

8/10 Good

fermin

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from The Quay Hotel Team on 7 Feb,2024
Dear Michael , Thank you for taking the time sharing your review and we definitely look forward to welcoming you back soon!

8/10 Good

MARITES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is clean. Staff are helpful and kind. The location of the hotel is excellent.
Stayed 3 nights in Jan 2024
Response from The Quay Hotel Team on 7 Feb,2024
Dear Marites, Thank you for your positive review! We’re delighted to hear that you enjoyed your stay. Looking forward to welcoming you again in the nearer future.

6/10 Okay

Jose, Arlington

Travelled with family
Liked: Staff & service
A bit outdated but acceptable for a short stay. Towels need to be updated, ones in our bathroom are old, frayed and ripped. Area is close to bars and restaurants. Chinatown is a short walk.
Stayed 1 night in Jan 2024
Response from The Quay Hotel Team on 7 Feb,2024
Dear Jose, We appreciate your feedback and apologize for any inconveniences. Your feedback will help us improve. We hope to welcome you back for a better experience.

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located along Big Bus Route
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Home In Asia
When I fly to Southeast Asia, I consider my Home is Singapore due to the amount of Friends located in the Country. And the Quay with its outstanding staff including Zara who help me procure my coffee provides roomy space in which I can settle for good night stays in a central location.
Stayed 4 nights in Jan 2024

8/10 Good

Clarissa Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was right by the bus station, so that was nice and the front service was helpful. However there were not enough towels, some of the light switches didn't work, the toilet didn't flush very well and the shower water got boiling hot and then cold very fast.
Stayed 10 nights in Jan 2024

10/10 Excellent

Bayani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Deepali

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was in an ideal location where Chinatown was a 10min walk away and the Merlion and Gardens by The Bay just over 30min walk. If youre someone like me then this hotel is perfect. Theres a bus stop right outside the front door which is great. Only issue we had was the hot water would turn cold very quickly
Stayed 3 nights in Jan 2024

6/10 Okay

Kyla

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Dec 2023

10/10 Excellent

B

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed just for one night on a stopover on our way from the UK to Sydney. The staff were helpful, letting us leave our bags there before check in and after check out. The room was modern and clean, good air con and had added extras (slippers, toothbrush etc in room). Location is also super convenient - 5 minutes walk from Boat Quay and 10 minutes from Raffles Place MRT. Wouldn't hesitate to stay here again.
Stayed 1 night in Dec 2023

2/10 Terrible

Richard, Point Pleasant

Business traveller
Disliked: Cleanliness
Paid for a deluxe room and got the basic room.
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan,2024
Dear Sir, the room you stayed is our deluxe room with window. We hope to avoid any misunderstanding as the photos are uploaded in our website.

10/10 Excellent

Lee

Stayed 2 nights in Dec 2023

6/10 Okay

Devendra, Rego Park

Business traveller
Conveniently located, close to all. Close to Chinatown, Raffle Place and metro.
Stayed 2 nights in Nov 2023

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Conrad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress on the floor and room with no window facing the street a lots noice with bus stop in front with noice the most terrible place ever stayed
Stayed 2 nights in Nov 2023

8/10 Good

John

Liked: Staff & service, room comfort
Good value and location, needs new carpet
Location was great for me, bus stop literally outside the front door, places to eat within a couple of minutes' walk, MRT to airport not far (10mins). Room modest sized but adequate - good value for money given the location. TV remote wouldn't work, the front desk guy changed the batteries but still didn't work. Just turned it off at the wall as I didn't want it anyway. Carpet in the hallway (carpet tiles) was pretty bad with ground-in dirt. Bedroom was OK if not pristine.
Stayed 3 nights in Nov 2023

8/10 Good

Maribel P.

Travelled with partner
Location is good, close to MRT station, comfortable bed, quiet, walkable to restaurants. The room is small, good if you will be out all day to explore the place.
Stayed 3 nights in Nov 2023

10/10 Excellent

Marou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can recommend to family and friends
Stayed 2 nights in Nov 2023

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location - excellent for bars & restaurants and close to Marina Bay
Stayed 3 nights in Nov 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Simon, Henderson

Stayed 4 nights in Oct 2023

10/10 Excellent

Harry

Stayed 3 nights in Oct 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick stay. Close to food
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Room too small and heard other room, but location good
Stayed 2 nights in Oct 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel for our stopover for 2 nights travelling from Australia to the UK. Based on cost and location. The room was entirely functional, clean and had sufficient space. The staff were superb, sorting out the faulty safe within 20 minutes of reporting it. The hotel has no dining facilities but there are plenty of options nearby. The nearest MRT (underground) was Clarke Quay, which was about 5 minutes' walk, so very convenient. Overall, we would stay here again.
Stayed 2 nights in Oct 2023

6/10 Okay

Suzanne M W

Travelled with group
Stayed 2 nights in Oct 2023

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy and tired hotel
Our room was on the second floor with a busy road and bus stop right outside. It was not advertised as no windows and there were some, however they had been boarded up so there was no natural light. Unfortunately they were not soundproof and we were kept awake by buses all night. Cleanliness wasn’t great and the bed was hard. Don’t waste your money
Stayed 1 night in Oct 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a bargain price hotel (because of small rooms with no windows) situated in an ideal location very near the Boat Quay with lots of services nearby and very friendly, helpful staff. Very good choice for low budget travellers.
Stayed 2 nights in Sep 2023

8/10 Good

GALE

Stayed 1 night in Sep 2023

10/10 Excellent

Barry

Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to live
Stayed 3 nights in Aug 2023
Response from The Quay Hotel Singapore on 26 Aug,2023
Dear Kelly, Thank you for taking the time sharing your review and we definitely look forward to welcoming you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay here
Loved location, staff, layout/design of room. Could.use new carpet on FL5. Lighting controls in room way too complicated.
Stayed 3 nights in Aug 2023
Response from The Quay Hotel Singapore on 26 Aug,2023
Dear Robert, Thank you for taking the time to review your recent stay experience at The Quay Hotel Singapore. We appreciate your feedback as it gives us the opportunity to improve the services and facilities we provide to all our guests. We hope to welcome you back in the near future.

8/10 Good

Terry, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough for an inexpensive overnight stay. A bit thin walls so can hear conversations in hallway and neighboring rooms. Friendly staff!
Stayed 1 night in Aug 2023
Response from The Quay Hotel Singapore on 26 Aug,2023
Dear Terry, Thank you for sharing your feedback on your recent stay with us. We will continue to improve our services and room condition to ensure that your next stay a better one! We look forward to welcoming you to The Quay Hotel Singapore again soon.

8/10 Good

Deane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in walking distance of downtown and Marina Bay. Room a little small but acceptable for the price. Staff very helpful and accommodating.
Stayed 3 nights in Jul 2023