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Reviews of KRS Pines

2 out of 5
KRS Pines
No 7, Jalan Mentigi, Tanah Rata, Pahang

Reviews

6.0
Rating 10 - Excellent. 7 out of 124 reviews" "
Rating 8 - Good. 37 out of 124 reviews" "
Rating 6 - Okay. 40 out of 124 reviews" "
Rating 4 - Poor. 24 out of 124 reviews" "
Rating 2 - Terrible. 16 out of 124 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
hard to parking... no towel...
Stayed 1 night in Dec 2019

8/10 Good

MOHD FITRI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but depressing
The staff were pleasant and professional, but everything else about this hotel was depressing. The rooms were small, the corridors amplified every noise, the beds were simply terrible. It would not take much to provide better mattresses but instead they retain the thinnest and cheapest. Inside it is gloomy and dismal. The cistern in the toilet kept dispensing water into the bowl noisily so we had to turn it off at the tap. There was a lot of noise from adjacent land too - neighbours were mowing lawn and sawing branches all afternoon long.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
overall ok
Stayed 1 night in Sep 2019

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

SITI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and friendly staff. Towel and mugs provided upon request
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Good staff only,,
Stayed 1 night in Feb 2019

2/10 Terrible

Alam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad service and poor room. No more anything. Not freindly
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

mohd adnan

VERY STRESS AND SAD TRIP FOR VACATION
GOOD FOR SOLO TRIP BUT NOT FOR FAMILY TRIP.ROOM TOO SMALL AND BATHROOM HAS TO SHARED WITH OTHERS.THE PERSON WHO REGISTERED US IN NOT VERY FRIENDLY.HE SAID HOTEL RULE DOES NOT ALLOW US TO C/IN AFTER 12.00 AM.WE EXPERIENCE 6 HOURS TRAFFIC JAMMED GOING UP TO C.HIGHLAND FROM 6.00PM TO 12.00MN.THERE IS NO CONSIDERATION AT ALL.FROM THEM BUT WE MANAGED TO REACH DESTINATION AT 11.50PM.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Ok
For us, this place is ok if just for sleep and bath. Just remember bring your own iron.. There no glass and hot water for drink in room. But they provide towel. Overall.. Just nice for sleep and bath.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2018
Response from suja on 30 Aug,2018
Thanks for staying with us. We appreciate your feedback

8/10 Good

Teha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from suja on 17 Aug,2018
Thank you for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness
Good condition and near to interest places. I will recommend this to others.
Stayed 1 night in Jul 2018
Response from suja on 13 Jul,2018
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Rama, Malaysia

Disliked: Staff & service, room comfort
More on rules less on service
Example is they have carrom board but no coins to play , have television equipped with no remote, piano with power supply off
Stayed 3 nights in Jun 2018
Response from suja on 28 Jun,2018
Thank you for staying with us. We are really sorry we are unhappy and we will work hard to solve the issues you experienced.

6/10 Okay

Leha, Kuala Lumpur

Liked: Cleanliness
Nice comfortable nice place worthy..stay one night
Stayed 1 night in Jun 2018
Response from suja on 28 Jun,2018
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Crisy , Malaysia

Liked: Staff & service
Disliked: Room comfort
Cheap but not cheerful
Crisp bed linens, mostly clean but some with small stains still visible, horrible old bobbly blanket. Good communal indoor space with sofas, TV and books, albeit out of the 00's. Fairly clean throughout but a few areas that need improvement walls in rooms very dirty and could do with a paint refresh/scrub, shutter style glass windows very dusty and switches and sockets grubby. Lovely manicured garden with plenty of seating although needs some recliner chairs for better relaxation potential. Very small rooms that feel like a prison cell. Old but basic furniture provided in rooms. Nice and cheap breakfast options. Helpful and easy owner.No a/c or fan but don't worry definitely not needed as much cool climate.
Stayed 2 nights in Feb 2018
Response from suja on 5 Mar,2018
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Pauline, Kuala Lumpur

Disliked: Property conditions & facilities, room comfort
Basic hotel that has gotten old with age
Conveniently located, easy walking distance to shops and restaurants. Furniture in room and common area is old, torn and dusty. Towel rack is rusty and tap leaks causing the floor to be constantly wet. General condition of this place is old. Time for revamp. Only upside is for those with walking difficulty, there's a small lift to help them instead of climbing stairs. Depending on person on duty, you can have a great or poor customer service experience. We will not be back.
Stayed 3 nights in Dec 2017
Response from Suja on 26 Dec,2017
Thanks for staying with us. We will work hard to rectify the problems you faced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to shop
The hotel located close to the restaurant and shops and also banks.
Stayed 1 night in Nov 2017
Response from Suja on 6 Dec,2017
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a Cameron Highland a night at KRS Pines.I was disappointed with their services. I came late to check in and the receptionist does not entertains me well and no smiles present at all when checking in. Secondly, when I go to the room, my room does not publish "Kiblat". Thirdly, the bed in the room was bad and old.
Stayed 1 night in Nov 2017
Response from suja on 4 Dec,2017
Thanks for staying with us. We are sorry you are unhappy. we have Kiblat signage on every floor.

2/10 Terrible

Ruth, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but you can get better value for money
The rooms are more like office cubicals than actual rooms, my window was actually an internal window which opened straight into another room which meant for any privacy I had to keep the curtains drawn. My sheets were not fresh, I found both long dark and blonde hairs in my bed (I’m a red head so they definitely were not mine). The staff were never around, didn’t see anyone again after I checked in. I backpack a lot and usually stay in hostels so I’m not afraid to rough it but this was more expensive than a hostel and yet the worst place I have stayed in Malaysia. Yes it was cheap and you get what you pay for but in this case you can defiantly get better value staying elsewhere. I would not recommend staying at KRS pines at al!
Stayed 2 nights in Nov 2017
Response from gowrie on 15 Nov,2017
Our reception is open from 8am until 11pm. Impossible there is no one there for the 3 days you were here. Thanks for staying with us. We appreciate your feedback

4/10 Poor

Charley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience, extremely uncomfortable
The room feels like a psychiatric facility and the walls are plastic so that you can here children shouting and other guests snoring all night. The mattresses are rock hard and thin and pillows were all very hard - however the pillows were changed upon request. The breakfast is ok if you can manage to find any member of staff to order from as they were often impossible to find. To be fair, the lady who works there is nice and helpful but never around, whilst the guy is lazy and unhelpful. We are budget travellers but this was far worse than any hostel we have stayed it. If you can afford anything else in Cameron Highlands then please do not stay here
Stayed 3 nights in Oct 2017
Thanks for staying with us. We appreciate your feedback. We are sorry you are unhappy

2/10 Terrible

AZIZI

Disliked: Staff & service, property conditions & facilities, room comfort
Not suitable for vacation...
Stayed 2 nights in Oct 2017
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near to town
Me and my family feel comfortable staying in this hotel
Stayed 1 night in Jun 2017
Response from Suja on 9 Jul,2017
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Iman Mitsubishi, Penang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not so bad value for money. I didn't know that the bathroom is outside from the room. Ok for just a rest after spending time around cameron.
Stayed 1 night in Jun 2017
Response from Suja on 9 Jul,2017
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

4/10 Poor

jaei, putrajaya

Disliked: Staff & service, property conditions & facilities, room comfort
terrible
terrible facilities. no tv. no water heater. no tea and coffee.

8/10 Good

Nasuha, Malaysia, MY

Liked: Cleanliness, property conditions & facilities, room comfort
NICE GUEST HOUSE
Nice and superb guest house. I give 4.5 out of 5 stars. Very suitable for backpackers.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Okay place at average place
Don't get a room on the top floor at the end of the hot water line... Didn't have hot water the first night. They fixed it and we got hot water for a couple of minutes. In the rest of Malaysia that'd be fine, but the water is cold in the highlands... The next morning there wasn't any hot water because other people were showering and we apparently had a room at the end of the line, so there wan't any water left for us. There is no top sheet on the bed, only the blanket, and I doubt they wash that between every guest. We moved to a different hotel that included tea/coffee for a lower price. If you are traveling during off-season, there will be plenty of places to walk up to at the last minute.

2/10 Terrible

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like hotel
Parking space not enough. Lift to dangerous. Wifi cannot reach upstair.

8/10 Good

kamarul, port dickson

Liked: Cleanliness, staff & service, room comfort
Good landscape
Good place for family and your trip holiday with friends.....

6/10 Okay

naz, selangor

Disliked: Staff & service
Nice close to night market, bank, restorant etc
Nice view. But no parking area. Everything is ok.good for family vacation. Simple residen

6/10 Okay

GAN

Disliked: Cleanliness, room comfort
convenient
normal

6/10 Okay

Ashikin, Serdang, Malaysia

Liked: Cleanliness, staff & service
Nice place for budget hotel
Nice place for travellers who wants to look for cheap budget hotel. i stay in twin room, quite compact but still ok.It is equipped with hot shower. The surrounding of the hotel is just nice, but a bit small with limited parking. there is not much special or anything that we can see around the place. there is 1 stone table in the small beautiful garden. there is also a cafe (but i didnt got time to eat there). The floor in the room is freezing cold, i have to put on a pair of stocking because there is no carpet in the room. for muslim traveller, there is no qibla showed ( i use my own compass). The receptionists are friendly and easy to communicate with when i ask for informations. The location of the hotel is easy, there is a clear signboard at the junction and is also near to travel agent company where i can just walk from there to rent motorcycle (the receptionist suggest me where to find it). I hope my comments will be usefull for others.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not good for big family
1) Wifi problem 2) No breakfast 3) No heating water

2/10 Terrible

wisanu

Disliked: Cleanliness, property conditions & facilities, room comfort
Please choose other hotels.
old room but clean , good location but noisy from guests.

6/10 Okay

jamie, johor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit pricey for that kind of room condition......

4/10 Poor

Afifi Fahmi

Disliked: Staff & service, room comfort
It has nice cozy environment, although the toilet is outside room, which what I not expected with this range of price. But overall, its within my travel budget and comfort place to sleep.

4/10 Poor

celina, malaysia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy
The room is clean and tidy but very noisy. People close the room door and talking outside is annoying and will disturbing your sleep.

8/10 Good

Verified traveller

Liked: Cleanliness
Just stay one night..Overall Ok with that guest house.

4/10 Poor

Abid

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Pauline

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst room facilities we've experienced in asia?
We suspected that we were shortchanged by the female manager / boss. We were sold a half-day nature tour package that didn't seem to meet the agreed packaged details promised at the outset. The guide couldn't concur to what the hotel promised We were given a poorer transport package by booking via this hotel, where we could be given a better bus via booking online. I guess our trust has been misplaced. The room is in pretty bad shape. The pillows were stained in patches; the hot shower is so difficult, if not impossible, to maintain a comfortable warm temperature. The room sound-proofing was so thin, we could hear from level 3, talkings in level 1! There's not even a fan in the room. This is by far, probably the worst room facilities we've experienced in asia considering its cost. The other hired staff seem much more reasonable though. Location of the place is still convenient. However, its unlikely you'll find us staying there again

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Average at best, okay for the price
Location was very close to the main area in Tanah Rata so close to grab some food or onto one of the many bus trips going to tea plantations as well as the main bus station to Kuala Lumpur. The hotel was pretty basic. Rooms had walls that open up like in a conference room meaning that there was no soundproofing or privacy. Had to leave the window open into the hallway to get any airflow into the stuffy room. Had very stained sheets (makeup?) which were thankfully changed on the second day. Shared bathrooms were clean enough and overall the stay was fine for a quick stay and the cheap price. The garden was lovely and the hotel was set back from the road so the only foot traffic was from hotel guests

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing
Twin room sharing bathroom very very small, tiny, no real wall dividing rooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

sara, uk

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap hotel. 5 minutes walk from main street.
I found hotel over priced for what it was. Bed uncomfortable. Communal TV lounge was bare and TV didnt work.

6/10 Okay

rosya

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Twin Room Shared Bathroom
Our room was quite small and basic. The showers in the shared bathrooms were nice and they have a nice big common area. There is also a good selection on the breakfast menu.