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Reviews of Ginza Grand Hotel

3.5 out of 5
Ginza Grand Hotel
8-6-15 Ginza Chuo-ku, Tokyo, Tokyo-to

Reviews

7.8

Good

Rating 10 - Excellent. 288 out of 1000 reviews" "
Rating 8 - Good. 402 out of 1000 reviews" "
Rating 6 - Okay. 206 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Dana

Travelled with family
Liked: Amenities
The location was convenient because it was close to the subway stations, convenience stores, shopping, food and etc. A bonus perk is the vending machine which spouts out a variety of drinks. The hotel itself is outdated in terms of modernism. The bathroom toilet and shower can be updated. Beware of the bathroom entry as there is a lip. I tripped a few times on it, so be careful.
Stayed 4 nights in Apr 2024
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 28 Apr,2024
Thank you very much for choosing Ginza Grand Hotel.We would also like to thank you again for the many compliments you have expressed to us.We will continue to make every effort to beautify our facilities as much as possible and create a space where our guests can spend their time comfortably. We look forward to seeing you again soon.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking from shimbashi station. Nice and clean rooms. Excellent staff and service. Rooms a bit small but I heard they are small in most of the hotels in Tokyo!
Stayed 5 nights in Mar 2024
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 14 Apr,2024
Thank you very much for choosing the Ginza Grand Hotel over other hotels. We would also like to thank you again for your kind words of praise regarding your stay with us. We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you come to our neighborhood. All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Xiao Yun

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from 銀座グランドホテル　営業課　埜口 on 14 Apr,2024
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

6/10 Okay

dennis

Travelled with family, Travelled with group
Did not like parking.
Stayed 6 nights in Mar 2024
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 21 Mar,2024
Thank you very much for using Ginza Grand Hotel.Regarding the parking lot, we may cause some inconvenience due to the long period of operation, but we will continue to beautify it as much as possible and work to create a space where our customers can spend their time comfortably. If you are in the area, please use Ginza Grand Hotel.All of our staff are looking forward to your next visit.

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I thought motel 6 was bad. Grand Ginza was worst. Location was not far from Shimbashi station. Besides that. Awful. Beds were hard. Pillows had some kind of beads in it. Bathroom was really small. Toilet was small also. Lighting was bad. Walls were yellow with low lighting. Carpets were really dirty. I would suggest to pay a little more, so you don't have to stress yourself out. I was going to cancel, but the surrounding hotels were fully booked
Stayed 6 nights in Mar 2024
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 18 Mar,2024
Thank you very much for choosing Ginza Grand Hotel.We will continue to make every effort to beautify our guest rooms as much as possible and create a comfortable space for our guests to spend their time. We look forward to seeing you again soon.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

edmund, TORRANCE

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from 銀座グランドホテル　営業課　埜口 on 21 Jan,2024
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

8/10 Good

Coco

Liked: Staff & service
It looks grand from the outside yet different feel of its entrance. Reception is on the second floor. Funny thing is that the
Stayed 4 nights in Dec 2023
Response from 銀座グランドホテル　営業課　埜口 on 14 Jan,2024
Thank you very much for choosing the Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you come to our neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Tere

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Ginza Grand Hotel Sales Department Endo on 10 Jan,2024
Thank you very much for choosing the Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you come to our neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

10/10 Excellent

Ronald D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go-to Hotel in Tokyo
I love the Ginza Grand Hotel. It is a very close to Shimbashi Station and is surrounded by many shops and restaurants. If you are arriving or departing from Haneda it is so convenient to get to and from. The rooms are smallish but you expect that in Japan. My only criticism is that the heating cannot be turned down enough to keep the room cold at night. I am a hot sleeper and if I am on a lower floor of the hotel opening the window results in street noise. The hotel could solve that problem easily by providing thinner bed coverings such as a cotton blanket instead of thick comforters. That criticism should in no way stop you from booking this little gem of a hotel.
Stayed 1 night in Dec 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 4 Jan,2024
Thank you very much for choosing Ginza Grand Hotel from among the many lodging facilities available. All of us at Ginza Grand Hotel would like to express our sincere appreciation. We would also like to thank you again for taking the time to provide us with such positive feedback on our service.It is a great pleasure to read your kind words. We are sorry to hear this, but we will continue to make every effort to provide a place that will please our guests even more. We hope that you will stop by again when you are in the area.　All of us at Ginza Grand Hotel look forward to serving you. Thank you for your continued patronage of the Ginza Grand Hotel.Ginza Grand Hotel Sales Department Noguchi

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, staff & service
Very convenient for travelling in Tokyo
A few minutes walking distance to subway, convenient for shopping around in Ginza and Sinbashi area.
Stayed 6 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-maintained hotel near Shimbashi station. My room was slightly small but had relatively comfy beds and tea-making facilities. The bathroom was a bit outdated but all the toiletries were there. A good location as it was near the station and the whole area was walkable. Reception were attentive and helpful too!
Stayed 4 nights in Nov 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 11 Dec,2023
Thank you very much for choosing the Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you come to our neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Christopher john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its just a good business hotel
Stayed 9 nights in Nov 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 11 Dec,2023
Thank you very much for choosing the Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

6/10 Okay

Sheryl

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms had stained carpets and old. Nothing updated.
Stayed 6 nights in Nov 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 28 Nov,2023
Thank you very much for choosing Ginza Grand Hotel.We would also like to thank you again for the many compliments you have expressed to us.Although we have been in business for a long period of time and may have caused some inconvenience to some of our guest rooms, we will continue to make every effort to beautify them as much as possible and create a space where our guests can spend their time comfortably. We look forward to seeing you again soon.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from 銀座グランドホテル　営業課　埜口 on 29 Dec,2023
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

4/10 Poor

Diana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very convenient for travel. Ginza is a great location and pretty central to areas that you would want to visit. The hotel itself is old. The staff is great but the accommodations are outdated and I didn't feel clean. There's dusts in the corners, the wallpaper is peeling, the rooms are dim, the bathroom is old and super outdated, and the carpet looks like it's been through some things. I most likely will not stay here again.
Stayed 5 nights in Nov 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 28 Nov,2023
Thank you very much for choosing Ginza Grand Hotel.We would also like to thank you again for the many compliments you have expressed to us.However, we sincerely apologize for the many unpleasant feelings caused by the cleanliness during your stay.We will share this issue with the cleaning manager and your supervisor, and we will work to improve the situation in the future, including through meetings.We will continue to make every effort to beautify the hotel so that our guests can spend their stay in comfort.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

10/10 Excellent

Peggy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and comfortable. Bathroom was small but served it's purpose. Beds were comfortable.
Stayed 3 nights in Nov 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 23 Nov,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms are a bit too small. But breakfast, staff and service were excellent.
Stayed 1 night in Nov 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 23 Nov,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Travis

Liked: Cleanliness, room comfort
Older but still classy. Great location
It was a nice hotel in a city where people mostly dress business and classy. It is an older hotel but still classy. The beds were comfortable. The room would not allow the temperature to be set below 20.0 Celsius. Sleeping with just a sheet on actually turned out fine. The location was great. Very close to a train station and subway. Only a stop or so away from a Shinkansen Bullet Train station. The staff was very helpful except for Miss Saradata. I was in need of help with a billing issue and she was not willing to help. Another service desk employee went above and beyond and helped deme get the billing straightened out.
Stayed 1 night in Nov 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 23 Nov,2023
Thank you very much for choosing the Ginza Grand Hotel over other hotels.We would also like to thank you again for the many compliments you have expressed to us.However, we sincerely apologize for the unpleasant feelings caused by some of the front desk staff.We will work to improve this issue so that our guests can spend a pleasant stay in the future, and we hope you will visit Ginza Grand Hotel again when you are in the neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was all good, little bit smaller than had anticipated with our 2 big bags but, great location, staff were helpful.
Stayed 3 nights in Oct 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 23 Nov,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Raymond

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Trip with friends
Not going to lie, the place is on the old side but it's clean and very close to both JR and Tokyo Metro stations (Shimbashi Station). The room we stayed in is roomy for 3 adult. The restroom fixture shows the age of the hotel. I will stay there again.
Stayed 6 nights in Oct 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 23 Nov,2023
Thank you very much for choosing Ginza Grand Hotel.We would also like to thank you again for the many compliments you have expressed to us.We will continue to make every effort to beautify our facilities as much as possible and create a space where our guests can spend their time comfortably. We look forward to seeing you again soon.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

6/10 Okay

C

Travelled with family
Liked: Cleanliness, staff & service
We booked a double but got a twin. Very noisy as we had to open the window as we had no control over air conditioning. Good area, very central. Nice staff.
Stayed 3 nights in Oct 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 27 Oct,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.As for the room type, we have received reservations for the room type that cannot be specified.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Vincent, Morristown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very lively area; Lots of good places to shop & eat near by. The hotel is near major a subway line for easy travel.Would stay there again on next trip. The only thing I didn't like, breakfast was no included. A small dislike.
Stayed 4 nights in Oct 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 27 Oct,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.As for the breakfast, we received a reservation for an overnight stay with no meal. We would be happy to add it on the day of your stay, so please do so next time you stay with us.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Chizu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from 銀座グランドホテル　営業課　埜口 on 16 Oct,2023
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

6/10 Okay

William

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from 銀座グランドホテル　営業課　埜口 on 6 Oct,2023
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from 銀座グランドホテル　営業課　埜口 on 14 Sept,2023
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

8/10 Good

JIJU

Business traveller
Liked: Staff & service
Stayed 6 nights in Aug 2023
Response from 銀座グランドホテル　営業課　埜口 on 30 Aug,2023
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

2/10 Terrible

Zhengfu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Aug 2023
Response from 銀座グランドホテル　営業課　埜口 on 30 Aug,2023
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Ilona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the train station. Clean and comfortable beds. Staff is very pleasant. I would stay here again~
Stayed 3 nights in Jul 2023
Response from 銀座グランドホテル　営業課　埜口 on 21 Aug,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

6/10 Okay

Daniel

Rooms were not the most presentable
Stayed 1 night in Aug 2023
Response from 銀座グランドホテル　営業課　埜口 on 21 Aug,2023
Thank you very much for choosing Ginza Grand Hotel.We sincerely apologize for the many unpleasant feelings caused by the cleaning during your stay.We will share this issue with the cleaning manager and your supervisor, and we will work to improve the situation in the future, including through meetings.We will continue to make every effort to beautify the hotel so that our guests can spend their stay in comfort.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

6/10 Okay

Brittany

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Really liked the location , non smoking rooms smelled faintly like smoke and the room was really dusty and the AC made a lot of noise. Great location, great staff though!
Stayed 1 night in Aug 2023
Response from 銀座グランドホテル　営業課　埜口 on 21 Aug,2023
Thank you very much for choosing Ginza Grand Hotel.We would also like to thank you again for your compliments regarding our front desk staff and other aspects of our hotel.However, we sincerely apologize for the many unpleasant feelings caused by the cleaning during your stay.We will share this issue with the cleaning manager and your supervisor, and we will work to improve the situation in the future, including through meetings.We will continue to make every effort to beautify the hotel so that our guests can spend their stay in comfort.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Tomoaki

Business traveller
Liked: Staff & service, room comfort
Nice hotel which have a member lounge
I choose large room this time. Still toilet has some smell…
Stayed 2 nights in Aug 2023
Response from 銀座グランドホテル　営業課　埜口 on 21 Aug,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for your kind words of praise.We apologize for the unpleasant smell in the bathroom.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Tomoaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast hotel
The location of this hotel is excellent for both business and leisure. The guest lounge can be used for business meetings and was very convenient. The breakfast has many high quality items on the menu, so much so that we did not need to have lunch for the duration of our stay.
Stayed 6 nights in Jul 2023
Response from 銀座グランドホテル　営業課　埜口泰斗 on 30 Jul,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

6/10 Okay

Franko

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
hotel is very old and small, location was great; good for an overnight stay, not for small children or long stays. plenty of hotels around with more space.
Response from 銀座グランドホテル　営業課　埜口泰斗 on 30 Jul,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

10/10 Excellent

FELIX

Stayed 1 night in Jul 2023
Response from 銀座グランドホテル　営業課 埜口 on 9 Aug,2023
この度は、数あるホテルより銀座グランドホテルをご利用頂き、誠にありがとうございました。これからも、お客様が快適にお過ごし頂ける空間造りに取り組んで参りますので、またお近くにお越しの際は、銀座グランドホテルのご利用をどうぞよろしくお願い申し上げます。お客様の再びのご来館をスタッフ一同心よりお待ち申し上げております。

2/10 Terrible

Seth

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Couldn't do it, had to leave
Stayed 6 nights in Jun 2023
Response from 銀座グランドホテル　営業課　埜口泰斗 on 30 Jul,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We apologize for not being able to provide you with a satisfactory stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked at short notice, very accommodating staff.
Stayed 1 night in Jun 2023
Response from Ginza Grand Hotel Sales Section Noguchi on 30 Jun,2023
Thank you very much for choosing Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding our staff's service.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Conveniently located near Shimbashi station & reasonably priced.
Stayed 2 nights in Jun 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 11 Jul,2023
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service
The location is perfect for dining and nightlife.
Stayed 1 night in Jun 2023
Response from Ginza Grand Hotel Sales Section Noguchi on 30 Jun,2023
Thank you very much for choosing Ginza Grand Hotel over other hotels.We would also like to thank you again for your compliments regarding our accessibility.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet had a large stain, desk had multiple points of minor damage, wallpaper had stains and was peeling, and in general room was not in good condition. Staff were not particularly helpy
Stayed 17 nights in May 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 19 Jun,2023
Thank you very much for choosing Ginza Grand Hotel.Although we have caused some inconvenience in the rooms due to the long period of business, we will continue to make every effort to beautify them as much as possible and create a space where our guests can spend their time comfortably. We look forward to seeing you again soon.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

8/10 Good

Annie

Travelled with family
Liked: Staff & service
Stayed 2 nights in May 2023

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service
The staff was not very helpful or friendly. There was only 1 Japanese woman who helped us willingly. The others half heartedly helped us. It was just a job for them.
Stayed 2 nights in Apr 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 21 Apr,2023
Thank you very much for choosing the Ginza Grand Hotel over other hotels.We sincerely apologize for the inconvenience caused by the front desk staff.We will work to improve this issue so that our guests can spend a pleasant stay in the future, and we hope you will visit Ginza Grand Hotel again when you come to the neighborhood.All of us at Ginza Grand Hotel look forward to welcoming you again.

2/10 Terrible

Warner rolla

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2023

10/10 Excellent

Winnie

Stayed 2 nights in Apr 2023

6/10 Okay

Akiko

Travelled with family
Stayed 7 nights in Mar 2023

10/10 Excellent

Edward Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, and the location is fantastic.
Stayed 8 nights in Mar 2023
Response from Ginza Grand Hotel Sales Department Taito Noguchi on 26 Mar,2023
Thank you very much for coming to Ginza Grand Hotel. We are greatest pleasure that you were satisfied with our service. We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying there
It was great they left you alone if you had the do not disturb magnet up and when you had the clean room one on they did that as well, they were very nice ans i would definitely stay there again.
Stayed 8 nights in Feb 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 6 Mar,2023
Thank you very much for choosing Ginza Grand Hotel over other hotels.We would also like to thank you again for your kind words of praise regarding your stay with us.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s not right to have to phone the front desk everyday to receive fresh towels when their own instructions say they will be automatically provided. Broken shower fixtures, very dirty carpet.
Stayed 3 nights in Feb 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 6 Mar,2023
Thank you very much for choosing Ginza Grand Hotel.We sincerely apologize for the many unpleasant feelings caused by the cleaning during your stay.We will share this issue with the cleaning manager and your supervisor, and we will work to improve the situation in the future, including through meetings.We will continue to make every effort to beautify the hotel so that our guests can spend their stay in comfort.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.

4/10 Poor

Asuka

Stayed 4 nights in Feb 2023

8/10 Good

Po Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty big room near the Tokyo station.
Stayed 1 night in Feb 2023
Response from T. Noguchi, Service dept., GINZA GRAND HOTEL on 6 Mar,2023
Thank you very much for choosing Ginza Grand Hotel over other hotels.We would also like to thank you again for the many words of praise we received during your stay.We will continue our efforts to create a space where our guests can spend their time comfortably, and we look forward to welcoming you to the Ginza Grand Hotel again when you are in the area.All of us at Ginza Grand Hotel look forward to welcoming you to our hotel again.