Front of property
Check availability

Reviews of Solaria Nishitetsu Hotel Ginza

3.5 out of 5
Solaria Nishitetsu Hotel Ginza
4-9-2 Ginza, Chuo-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 525 out of 941 reviews" "
Rating 8 - Good. 342 out of 941 reviews" "
Rating 6 - Okay. 55 out of 941 reviews" "
Rating 4 - Poor. 14 out of 941 reviews" "
Rating 2 - Terrible. 5 out of 941 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nagane on 27 Apr,2024
Thank you for staying at our hotel.We are so honored to receive such great recognition!We will do our best to satisfy our guests even more than before.We look forward to serving you again.Thank you for taking the time to leave us a review.

8/10 Good

Ajiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recommended
Stayed 2 nights in Jan 2024
Response from Nagane on 27 Apr,2024
Thank you very much for choosing our hotel from among the many hotels available.And I'm glad to receive such a high evaluation.We will continue to work hard to make your stay more comfortable.We look forward to seeing you again.Thank you for taking the time out of your busy schedule to send us a review.

10/10 Excellent

Sanja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nagane on 27 Apr,2024
Thank you for staying at our hotel.We are so honored to receive such great recognition.We will do our best to satisfy our guests even more than before!We look forward to serving you again.Thank you for taking the time to leave us a review.

10/10 Excellent

Ka Yan

Stayed 2 nights in Mar 2024
Response from Nagane on 27 Apr,2024
Thank you very much for choosing our hotel from among the many hotels available.And I'm glad to receive such a high evaluation.We will continue to work hard to make your stay more comfortable.We look forward to seeing you again.Thank you for taking the time out of your busy schedule to send us a review.

8/10 Good

masayuki

Stayed 2 nights in Feb 2024
Response from ソラリア西鉄ホテル銀座　松田 on 25 Mar,2024
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては当館へ高い評価を下さり感謝いたしております。今後のご宿泊におきましてもお客様にご満足いただけます様にスタッフ一同これからも精進して参ります。お忙しいところ、ご投稿をいただき重ねて御礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solaria Nishitetsu is a small modern hotel in the center of Tokyo's Ginza neighborhood. It's in the middle of many excellent restaurants, department stores and shops, and is close to Tokyo Station. The next time my wife and I stay in Ginza, we will choose Solaria again.
Stayed 2 nights in Jan 2024
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 19 Jan,2024
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We are glad that the location of our hotel was helpful to you.All of our staff are very happy to hear that you would like to stay with us again.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solaria Nishitetsu Ginza is an excellent choice for staying in the middle of Ginza, with its extensive shopping and dining options. The hotel is close to both the Ginza and Higashi-Ginza Metro stations, and also within walking distance of Tokyo JR Station. The rooms are small, as expected in Japan, but reasonably priced and comfortable.
Stayed 4 nights in Jan 2024
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 9 Jan,2024
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We are glad that you found our hotel's location helpful during your stay.Regarding the size of the rooms, we also have slightly larger rooms available, so please consider them the next time you visit.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

10/10 Excellent

Ying

Stayed 2 nights in Dec 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 30 Dec,2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.Thank you very much for rating our hotel highly.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

8/10 Good

Gretchen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Go-to Hotel in Ginza
Pros: 1) Location. In the heart of main Ginza shopping area, a few steps to metro station (Matsuya entrance) and Haneda Express station (Higashi-Ginza), surrounded by restaurants and convenient stores. 2) Staff - friendly, helpful, accommodating, fluent in English 3) Has a wall partition between room and bathroom. Other hotels have a glass partition. 4) Wheelchair-accessible—with a slope at hotel entrance and no steps in rooms/bathroom. Cons: 1) Cleanlinese - dusty shelves 2) Aircon not too cold
Stayed 4 nights in Dec 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 16 Dec,2023
Thank you very much for choosing Solaria Nishitetsu Hotel Ginza.Thank you very much for your kind words of praise regarding our location and facilities.We are also encouraged by your words of praise for our staff.However, we sincerely apologize for any discomfort you may have experienced with the cleaning and air conditioning. We will take your comments into consideration as we work to make improvements.All of us at Solaria Nishitetsu Ginza will continue to strive to meet your expectations.Thank you very much for taking time out of your busy schedule to send us your message.We sincerely look forward to welcoming you again.

10/10 Excellent

Robert

Stayed 3 nights in Nov 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 24 Nov,2023
Thank you very much for choosing Solaria Nishitetsu Hotel Ginza.Thank you very much for your high evaluation of our hotel.All of our staff will continue to make every effort to satisfy our guests.Thank you very much for taking time out of your busy schedule to leave us a message.We sincerely look forward to welcoming you again.

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 24 Nov,2023
Thank you very much for choosing Solaria Nishitetsu Hotel Ginza.Thank you very much for your high evaluation of our hotel.All of our staff will continue to make every effort to satisfy our guests.Thank you very much for taking time out of your busy schedule to leave us a message.We sincerely look forward to welcoming you again.

10/10 Excellent

Demetra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near subway, Kubuki theater and Imperial Palace. Clean & quiet room. Staff helpful.
Stayed 2 nights in Oct 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 27 Oct,2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments regarding our hotel's location and rooms during your stay.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

8/10 Good

Edward

Travelled with partner
Liked: Amenities
Hotel had great location and staff, not fancy, but very good for a reasonable price. The only minor negative was the fact that we could not open the setting area curtains and felt like a cocoon.
Stayed 3 nights in Oct 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 14 Oct,2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that you complimented our hotel's location and staff during your stay.However, we apologize for the inconvenience caused regarding the curtains in your guest room. We will do our best to improve.All of our staff will continue to work hard to ensure customer satisfaction.Thank you once again for taking your valuable time out of your busy schedule to post.I look forward to meeting again.

8/10 Good

Pascale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small and a little outdated but it was still confortable and convenient
Stayed 6 nights in Oct 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 10 Oct,2023
Thank you very much for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments about our hotel during your stay.All of our staff will continue to work hard to ensure that our guests are satisfied with their future stays.Thank you again for taking the time out of your busy schedule to post.We look forward to seeing you again.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is very fantastic very well situated everything is close. The personal of the hotel are kind and very helpful. Specifically at the front desk Sean Zokirov . I recommend this hotel 100%
Stayed 1 night in Aug 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 13 Aug,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay.We would also like to thank you for your compliments regarding the service provided by our hotel staff.I would also like to extend my warmest regards to Sean Zokiroff.We will continue to do our best to satisfy our customers.Thank you for posting your comment.looking forward to seeing you coming again.

10/10 Excellent

odona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice , convenient to shopping , restaurants and train stations. Staff are very nice and friendly. Highly recommended .
Stayed 7 nights in Jun 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 8 Jul,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you again for your compliments regarding the location of our hotel and the friendliness of our staff.We will continue to do our best to satisfy our customers.Thank you for posting your comment.looking forward to seeing you coming again.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time going to this hotel, last time was in 2019 and a few things have changed. No longer are you given little plastic bottles of shampoo or individual soap bars. Amenities are downstairs and you can take what you need. Soap, shampoo are in large bottles, so only needs to be replaced as needed. I'm sure there's some cost cutting measures mixed in there, but I personally prefer this as it avoids clutter and cuts down on needless plastic. The hotel is still the same though with friendly staff (they now speak more English), clean and working facilities and very comfy beds. Also the hotel is located just a couple blocks from two major shopping areas for easy pick up of meals, one block away from two major convenient stores, many restaurants around and just a walk up the street to any subway (Tokyo Metro, etc) station. The walk to the JR station is much further, around 10 minutes, but still very doable! I will go definitely go back next year!
Stayed 11 nights in Jun 2023
Response from SolariaNishitetsuHotelGinza Matsuda on 1 Jul,2023
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We look forward to seeing you soon on your next visit.

10/10 Excellent

Angelica, Stuart

Stayed 4 nights in Jun 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 8 Jul,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for posting a high evaluation of our hotel.We will continue to do our best to satisfy our customers.Thank you for posting your comment.looking forward to seeing you coming again.

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, small rooms - but normal size for Tokyo. I booked a smoking room (my mistake), so the smell wasn’t great.
Stayed 2 nights in May 2023
Response from Solaria NishitetsuHotelGinza Matsuda on 26 May,2023
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect stay, so accessible
Stayed 4 nights in May 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 18 May,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for giving us a very high evaluation this time.All the staff will do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Goon Cheng, Singapore

Stayed 1 night in May 2023
Response from ソラリア西鉄ホテル銀座　松田 on 29 May,2023
この度はソラリア西鉄ホテル銀座にご応募いただきまして誠にありがとうございます。今回のご宿泊では当館に大変高い評価を下さり感謝いたしております。今後のご宿泊におきましてもお客様にご満足いただけます様にスタッフ一同これからも精進して参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is absolutely great. Just a brief walk from subway station and in the center of Ginga shopping area Staff is absolutely great. Japanese style mini room with great comfortable bed and luxury bedding. Shower and tub is awesome as in all hotels here. The hotel is a bit outdated and my need some small facelift in some areas, but in overall it is a great option for your stay. One things to remember when traveling to Japan and it is supper important: PACK LIGHT. Forget about large suitcases where you take most of your closet belongings on your journey. You will have trouble fitting into most places and moving around if utilizing trains and subways since all in Japan is very small.... Expendable carryon suitcase and a good backpack did all for me and should it in most cases for you....
Stayed 1 night in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 3 May,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you very much for your compliments regarding our hotel location and guest rooms.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in the heart of Ginza, close to several metro stations and lots of dining options. Restaurant at the hotel serves wonderful breakfast and the staff is amazingly helpful and polite. Beds are very comfortable and I would stay here again.
Stayed 2 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 19 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your compliments regarding our location and breakfast.In addition, I am very happy to hear the words of praise for the staff.We will continue to devote ourselves to all the staff to satisfy our customers.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

8/10 Good

Toshio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service
Stayed 2 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 19 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your kind words of appreciation for our staff.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Lee

Stayed 1 night in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 19 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.All the staff are very encouraged by the high evaluation of our hotel.We will continue to devote ourselves to all the staff to satisfy our customers.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

8/10 Good

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay in Ginza near several train lines. The rooms are clean and quite big. Staff is helpful.
Stayed 4 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 19 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel is useful to you.In addition, all the staff are very encouraged by the words of praise for the rooms and staff of the hotel.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Sachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 13 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your positive comments regarding the location of our hotel during your stay.We will continue to devote ourselves to all the staff to satisfy our customers.Thank you for your comment.looking forward to seeing you coming again.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ソラリア西鉄ホテル銀座　松田 on 13 Apr,2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては当館への大変高い評価を下さり感謝いたしております。今後のご宿泊におきましても、同様の評価をいただけます様にスタッフ一同これからも頑張って参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

Maria Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Solaria Nishitetsu Ginza and we plan to book here again on our next visit. The location is perfect.
Stayed 4 nights in Apr 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 13 Apr,2023
Thank you for your continued patronage of Solaria Nishitetsu Hotel Ginza.Thank you for your positive comments regarding the location of our hotel during your stay.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you for your comment.looking forward to seeing you coming again.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solaria was in the perfect location and room for our first night in Tokyo. The team was very helpful from check-in to showing us amenities, storing luggage and umbrellas for the rainy day. Bathrooms were amazing and the bean pillows were a delight!
Stayed 1 night in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 13 Apr,2023
Thank you for your continued patronage of Solaria Nishitetsu Hotel Ginza.Thank you for your kind words regarding the location of our hotel and the service of our staff during your stay.Also, I am very happy to hear that you were able to relax in the bath in your room.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you for your comment.looking forward to seeing you coming again.

10/10 Excellent

Nat

Stayed 4 nights in Apr 2023
Response from ソラリア西鉄ホテル銀座　松田 on 3 May,2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊では当館への大変高い評価を下さり感謝いたしております。今後のご宿泊におきましても同様の評価をいただけます様にスタッフ一同精進して参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from ソラリア西鉄ホテル銀座　松田 on 13 Apr,2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては当館への大変高い評価を下さり感謝いたしております。今後のご宿泊におきましても、お客様にご満足いただけます様にスタッフ一同頑張って参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

8/10 Good

Denyse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location of the hotel which was excellent. Please provide a better pillow. The one we had was so flat and without much substance for a restful sleep. Thanks
Stayed 3 nights in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 6 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you very much for praising the location of our hotel.However, we apologize for the inconvenience caused by the pillows.We will continue to make improvements based on your feedback.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

8/10 Good

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, location and service
Stayed 4 nights in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 6 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would also like to thank you for your compliments regarding our hotel location and staff.I am glad that you had a comfortable stay.We will continue to strive to satisfy our customers.Thank you for your feedback.looking forward to seeing you coming again.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 3 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy to hear that you had a comfortable stay.We will continue to devote ourselves to all the staff so that you can be satisfied in the future.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great location. Staff fabulous. Very comfortable
Stayed 4 nights in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 3 Apr,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy to hear that you had a comfortable stay.We would also like to thank you for your kind words of appreciation for our staff.We will continue to devote ourselves to all the staff so that you can be satisfied in the future.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

Raymond

Stayed 3 nights in Mar 2023
Response from ソラリア西鉄ホテル銀座　松田 on 23 Mar,2023
この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。今回のご宿泊におきましては、当館への高い評価を下さり感謝いたしております。今後のご宿泊におきましてもお客様にご満足いただけます様にスタッフ一同頑張って参ります。お忙しいところ、ご投稿をいただき重ねてお礼申し上げます。またのご来館をお待ちしております。

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 17 Mar,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your high evaluation this time.We will continue to devote ourselves to all the staff so that our customers can be satisfied.Thank you again for taking the time to post your comments.looking forward to seeing you coming again.

10/10 Excellent

Thanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, small room with a reasonable price . Recommended
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 19 Feb,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments regarding our location and guest rooms during your recent stay.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Hiroko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time stying Solaria Ginza Nd they never disappoint me! So i Joined membership this time.
Stayed 3 nights in Feb 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 19 Feb,2023
Thank you for your patronage of Solaria Nishitetsu Hotel Ginza.Thank you very much for your kind words of praise for our hotel, and all the staff will be very encouraged for your future stay.We would also like to thank you for becoming a member of our hotel.All the staff will continue to do their best so that we can meet the expectations of our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

8/10 Good

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, very clean carpets in room,nice size , excellent location and friendly and helpful reception. The only complaint and oddity I have is that the TV had not one English or French or anything programs just Japanese TV which seems disrespectful to the mostly tourist who stay that was so weird.
Stayed 3 nights in Jan 2023
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 5 Feb,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We would like to thank you for your compliments regarding our hotel location and staff service during your recent stay.However, please accept my sincere apologies for the disappointment you experienced with the TV in your room. We will do our best to improve based on your feedback.All the staff will do their best to satisfy our customers in the future, so we appreciate your patronage.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Location location. Excellent room and comfortable bed. Comparable to 4.5 * i stayed at other countries. Japanese worth ethics and cleanliness are on displayed here. Looking forward to stay again very soon. Thank you
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 21 Jan,2023
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your kind words of praise for our hotel during your stay. All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

8/10 Good

SHU XIAN

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite, friendly and efficient in great location.
Brilliant location. Amazing staff.
Stayed 2 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 4 Dec,2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.Thank you for your kind words of praise for our hotel during your stay.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Chelsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Hotel is conveniently located near Ginza station and an easy walk to Tsukiji market. It was great being able to swing by our hotel to drop off any shopping we did in the area. Hotel staff was great and very helpful in coordinating shipping our bags to our next hotel in a different city.
Stayed 3 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 2 Dec,2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.Also, thank you for your compliments to our hotel staff.All the staff will continue to do their best to satisfy our customers in future stays.Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

8/10 Good

Nobuyuki

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good location for shopping
Good location for shopping. No gym is minus point. Public Area ( inside elevator ) was not clean all day. House man needed.
Stayed 3 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 27 Nov,2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.However, I would like to sincerely apologize for the inconvenience caused by the cleaning.We will do our best to improve based on your feedback.All the staff will continue to do their best to satisfy our customers in future stays.We are looking forward to seeing you again.

8/10 Good

Cleofe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ginza shops and train stations.
Stayed 2 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 27 Nov,2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.All the staff will continue to do their best to satisfy our customers in future stays.We are looking forward to seeing you again.

8/10 Good

Cleofe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ginza shops and train stations.
Stayed 4 nights in Nov 2022
Response from Solaria Nishitetsu Hotel Ginza Matsuda on 27 Nov,2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza.We are very happy that the location of our hotel was useful for your stay this time.All the staff will continue to do their best to satisfy our customers in future stays.We are looking forward to seeing you again.Solaria Nishitetsu Hotel Ginza Matsuda

10/10 Excellent

Patrick, Livermore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and amenities. Breakfast was nice. Clean hotel in Ginza area with lots of shops and restaurants plus close to the Tokyo station.
Response from ソラリア西鉄ホテル銀座　松田 on 13 Nov,2022
Thank you for staying at Solaria Nishitetsu Hotel Ginza. Thank you for your kind words of praise for our hotel during your stay. All the staff will continue to do their best to satisfy our customers in future stays. Thank you again for taking the time to post your comments.We are looking forward to seeing you again.

10/10 Excellent

Olivia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from ソラリア西鉄ホテル銀座　松田 on 16 Jul,2022
Olivia 様 この度はソラリア西鉄ホテル銀座にご宿泊いただきまして誠にありがとうございます。 今回は当館に対し大変高い評価を下さり感謝いたしております。 今後のご宿泊でも同様の評価をいただく事が出来ます様にこれからも頑張って参ります。 またのご来館をお待ちしております。