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"We are repeat guests at this hotel and love it very much. It offers outstanding service in many ways and a very pleasant atmosphere. My family loves their buffet-style breakfasts. It is easy to check in and out. We even got take-out drinks to go. If they have other locations, we will definitely use the hotel."

"Incredible location, outstanding service, great food, top restaurants. A unique experience in Tokyo. I was with my family ( 2 adults + 2 children). Super useful underground direct tunnel connection to the Shinjuku station! "

"The one thing that i noticed was that the carpet in the hallway was stained and dirty. It don't go with the cleanliness of the rest of the hotel"

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Great area and hotel was won"

"Very clean and good room service "

"Fabulous for my family of 4. Close to Shiodome subway stop. "

"Love the experience "

"Well maintained property, excellent staff, and right across the street from Shinagawa Station. Many types of restaurants on property or nearby walking distances and several sporting facilities such as bowling, golf and tennis available."