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The Quay Hotel Bukit Bintang

3.0 star property
Stylish accommodations just steps from KLCC Park offer a seamless stay with helpful concierge services to enhance the Kuala Lumpur experience

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The Quay Hotel Bukit Bintang is near Pavilion KL and KLCC Park, offering excellent shopping. Guests can explore attractions, relax in comfort, stay connected with WiFi, and enjoy attentive concierge assistance.

Reviews

5.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

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About this property

The Quay Hotel Bukit Bintang

  • Hotel near Pavilion Kuala Lumpur
  • Close to Berjaya Times Square and KLCC Park, The Quay Hotel Bukit Bintang provides a shopping centre on-site, laundry facilities and more. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • A round-trip airport shuttle (surcharge), a lift and ATM/banking services
    • A 24-hour front desk, smoke-free property and luggage storage
    • Coffee/tea in reception, a front desk safe and concierge services
  • Room features
  • All 90 individually furnished rooms include comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas.
  • Extra amenities include:
    • Bathrooms with hydromassage showers and free toiletries
    • 32-inch TVs with premium channels
    • Separate sitting areas, daily housekeeping and electrical adapters/chargers

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MYR 50.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 100 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: MYR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is The Quay Hotel Bukit Bintang pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Quay Hotel Bukit Bintang?

This hotel doesn't offer parking.

What time is check-in at The Quay Hotel Bukit Bintang?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Quay Hotel Bukit Bintang?

Checkout is at 11:00 AM.

Does The Quay Hotel Bukit Bintang provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 100 per vehicle applies.

Where is The Quay Hotel Bukit Bintang located?

Located in Bukit Bintang, this hotel is within a 10-minute walk of Jalan Alor, Berjaya Times Square and Pavilion Kuala Lumpur. KLCC Park and Petronas Twin Towers are also within 1 mile (2 km). Bukit Bintang Station is only a 5-minute walk and Imbi Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

5.0

5.4

Cleanliness

6.0

Amenities

6.0

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 1 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 2 out of 9 reviews
Rating 4 - Poor. 2 out of 9 reviews
Rating 2 - Terrible. 3 out of 9 reviews

Reviews

Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Gross

My room was tiny and disgusting! There was so much black mold in the bathroom and it was constantly dripping liquid from the room above. Lightning fast check-in and great location though.
Stayed 2 nights in Dec 2023
Verified

2/10 Terrible

mateen

Liked: Cleanliness
Disliked: Property conditions & facilities
the room was too small for 4 people and there was no window so the room felt very closed off and we personally felt clusterphobic so it was uncomfortable. the washrooms were really small and barely had enough space to use the shower, although they did have good amenities like shampoo and dental kits it didnt make up for the space. the corridors were also really cramped so there was barely enough space to walk alongside a cabin bag.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Verified traveller

有名な夜市通りに面し、食事・買い物に便利、最寄り駅のモノレール🚝駅までも徒歩圏でいろいろ便利。 安い部屋だったので窓は無し、冷蔵庫がなかったので飲み物を冷やして保存できなかったのは不便でした。 受付・店員さん、部屋・シャワー・トイレ・ベッド・コーヒー・紅茶、備品は良き👍
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025
Verified

4/10 Poor

Haider

Disliked: Staff & service
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Bent Ove

Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Aksel

Stayed 1 night in Dec 2024
Verified

6/10 Okay

Fnu

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024
Verified

2/10 Terrible

Nerlita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023