Having stayed a few times in the past, you always have high expectations, however this time the hotel failed us a little. At dinner in the restaurant, they were a bit short of staff, so the usual service was not there, however they did what they could, so we did not say anything, Also we did not get the room made up after the first night. We noticed coming back late afternoon, that no one had attended our room, so had to ask for fresh towels prior to going for dinner, and the towels was there upon our return later, but saying that, no one had bothered to remove the used one from the past 24 hours, that's not good enough.