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Reviews of Lucid

3.5 out of 5
Lucid
38 Hope Street, South Brisbane, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

8.6/10

Cleanliness

6.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, had all amenities needed for our stay. Clear communication and instructions on how to check in and out. Stunning view from room and roof top pool.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, room comfort
Amazing viiews from apartment and infinity pool.Apartment was clean and in great locatiom. Another key to apartment would have been good.
Stayed 2 nights in Mar 2023

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2023

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit was spacious and the kitchen had what we needed. The rootop infinity pool was very nice! SouthBank and the museums are really close by as was Woolworths and restaurants.
Stayed 2 nights in Jan 2023

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Check in was a bit sketchy but the rest of my stay was very good.
Stayed 1 night in Aug 2022

6/10 Okay

Karin

Travelled with family
Liked: Property conditions & facilities
Loved the location for the proximity to the Performing Arts Centre. Easy walking distance. The apartment was great, clean, tidy, beautiful view of the city at night. The bathroom not so good. A little smelly and the hand basin wasn't draining and clogged up. Check-in turned out to be a little tricky in the dark. We were only able to find the lockbox with the assistance of other guests as the pictures provided were not sufficient. The same applies to finding the apartment upon entering the building. We were only able to make sense of it with the help of another resident. The numbers on the key were 2193. 2 apparently stands for the building, 19 for the floor, then the number of the apartment. The explanations in the access information are not clear enough. Other than that absolutely perfect.
Stayed 1 night in Aug 2022

2/10 Terrible

Kym

Stayed 1 night in Jun 2022

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Amazing views and infinity pool
Great hotel, amazing views and infinity pool and easy check-in and check-out. Only down side woukd be the ridiculously toght parking lot and the half-sized allocated parking space for the unit we were given. Not at all ideal when you drive a larger car as there was no way of fitting into it without hanging right out. Other than this Lucid apartments is a great oace to stay and I wouod love to return soon
Stayed 2 nights in Jul 2020

6/10 Okay

Ellen M.

Disliked: Cleanliness
Good start to holiday
Convenient building and is an easy walk to surrounding neighborhoods. The apartment itself was a bit unclean... like maybe it wasn’t cleaned before our stay? There is old candy under the beds, trash under the bathroom sink, dishes left out and the comforter of the master bed smelled liked body odor. The owners didn’t respond via VRBO or e-mail and at first it seemed like it was a scam. I was finally able to reach someone on the phone while incurring $60 of international calling charges.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great property but it was difficult only having one key - it’s a private rental also which wasn’t clear.
Stayed 2 nights in Dec 2019

10/10 Excellent

Duncan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Locations and View
Great locations and view. Could have been a bit more forthcoming with the check in details, I had to chase up.
Stayed 12 nights in Oct 2019
Response from Stacie on 3 Dec,2019
Hello Duncan, we appreciate your review. It is our pleasure to hosting you and we hope to see you next time soon!

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Attractions with Rooftop Infinity Pool!
Close to Attractions like the Museum, Art Galleries, Theatre, Convention Centre and with an awesome Rooftop Infinity Pool! Apartment was modern and clean with great city views. Only issue was the noisy train when sitting on the balcony, but couldn't hear it when the door was shut.
Stayed 3 nights in Oct 2019
Response from Stacie on 3 Dec,2019
Hello Cecilia, we appreciate your review. It is our pleasure to hosting you and we hope to see you next time soon!

2/10 Terrible

Natalia

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Complete Lack off communication, Absolutely NO service, Couldn't find key to access apartment, one less towel for number of booked guests and towels were damp. Bathroom amentities were watered down (shampoo, conditioner etc) No milk for tea, coffee sachets. Very average in every way!
Stayed 1 night in Oct 2019
Response from Stacie on 5 Dec,2019
Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Next time you come here, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again!

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Property was fine; check in was chaotic and disorganised; only one key; undisclosed security deposit demanded by phone and email. People were polite enough to deal with but all seemed dodgy and disorganised.
Stayed 4 nights in Oct 2019
Response from Stacie on 5 Dec,2019
Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Next time you come here, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Southbank, Convention centre, museums and Fish Lane. Lovely apartment and great views
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Place is great, but air Holme property management service needs improvement! Communication confusing, mixed messages and difficult to understand. We were told to drop the key off at the same place we picked it up and the office was closed and no one answered their mobile. We ended up locking them in the apartment so we wouldn’t miss our flight.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The communication was terrible. I arrived just before 3pm and after phoning the number was told to wait for the keys because the cleaners were still going. After 30 minutes I tried phoning again (7 times) but no one picked up. At 4pm I tried phoning again (7 or 8 times) until someone picked up. Finally at 4.15 a cleaner came down and gave us access to the room. The room is fine but the service is just terrible!
Stayed 2 nights in Aug 2019
Response from Airhome Group on 19 Sept,2019
Dear guests, we appreciate your taking the time to send us a review. And we will keep improving our service quality in the future. Looking forward to hosting you next time soon!

6/10 Okay

Klaas

Stayed 2 nights in Aug 2019

10/10 Excellent

Naomi, Newcastle Gateshead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the Lucid apartments are quite new to Ebookers and overall as the building didn't even exist two years ago. We liked the location of it in South Brisbane and the view we had! We booked the one bedroom apartment on the 26th floor which had the most stunning Balcony view of the CBD especially at night! Communication was great on finding how to enter the property.. the only issue is we couldn't find the lockbox for the key which is apparently opposite the property but luckily someone was exiting so we got in fine! There is a postbox in the entry hall and you are e mailed the code to get in.. all fine! The apartment was just perfect - double bedroom with view of the mountains, great lounge and kitchen area and of course the stunning balcony view! Washer and drier all worked fine and, being British, we were the only ones to use the rooftop infinity pool which was just incredible, again with the best views! I wouldn't hesitate booking Lucid apartments again as it was a decent price for 10 days and a great location with everything we needed!
Stayed 9 nights in Jun 2019
Response from Airhome Group on 19 Sept,2019
Hello Naomi, we appreciate your taking the time to send us a review. Looking forward to hosting you next time soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, location right in south bank - very close to Qpac and the museum!
Stayed 2 nights in Jul 2019
Response from Airhome Group on 19 Sept,2019
Dear guests, we appreciate your taking the time to send us a review. Looking forward to hosting you next time soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic spot. Apartment was clean and well presented. We were very happy. Better than we expected.
Stayed 4 nights in Apr 2019
Response from Linda on 28 May,2019
Thank you. We really glad that you enjoyed your stay! Hope to host you next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful and spacious apartment, couldn’t recommend more!
Stayed 2 nights in Apr 2019
Response from Linda on 28 May,2019
Thank you. We really glad that you enjoyed your stay! Hope to host you next time!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean, modern and well furnished 2 br apartment. Excellent communication and very clear instructions on how to get in, park, etc. Absolutely walking distance to everything in Southbank and Queen Street.
Stayed 2 nights in Apr 2019
Response from Linda on 28 May,2019
Thank you. We really glad that you enjoyed your stay. Hope to host you next time.

8/10 Good

Tang

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
T
Stayed 3 nights in Dec 2019