Pacific Hotel Brisbane

Photo gallery for Pacific Hotel Brisbane

Primary image
Outdoor pool
Premium bedding, pillow-top beds, in-room safe, desk
View from room
Premium bedding, pillow-top beds, in-room safe, desk

Overview of Pacific Hotel Brisbane

VIP Access

Pacific Hotel Brisbane

4.0 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Sheets and towels washed at 60°C
  • Contactless check-out
Map
345 Wickham Terrace, Spring Hill, QLD, 4000

Explore the area

  • Popular LocationRoma Street Parkland6 min walk
  • Popular LocationEagle Street Pier16 min walk
  • Popular LocationSouth Bank Parklands17 min walk
  • AirportBrisbane, QLD (BNE)26 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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About this area

Brisbane

Pacific Hotel Brisbane is located in Brisbane Central Business District, a neighbourhood in Brisbane, and is near the airport and near a train station. The area's natural beauty can be seen at Roma Street Parkland and Southbank Parklands, while Queensland Museum and Sciencentre and Queensland Performing Arts Centre are cultural highlights. Looking to enjoy an event or a match while in town? See what's going on at Suncorp Stadium.

What's nearby

  • Brisbane Private Hospital - 2 min walk
  • St. Andrew's War Memorial Hospital - 5 min walk
  • Roma Street Parkland - 6 min walk
  • Eagle Street Pier - 16 min walk
  • South Bank Parklands - 17 min walk

Getting around

  • Brisbane Roma Street Station - 8 min walk
  • Brisbane Airport (BNE) - 26 min drive

About this property

Pacific Hotel Brisbane

4-star Brisbane hotel in Brisbane Central Business District, near Brisbane Private Hospital
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and self parking.
Pacific Hotel Brisbane offers 179 accommodations with a safe and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Languages

Bulgarian, Croatian, Dutch, English, French, German, Macedonian, Russian, Serbian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 20 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 10-30 for adults and AUD 5-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Restaurant and Bar

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (1475 square feet)
  • Meeting rooms - 4

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 49-inch smart TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between AUD 10 and AUD 30 for adults, and AUD 5 and AUD 30 for children (approximately)
  • Airport shuttle fee: AUD 20 per person (one-way)
  • Self-parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Pacific Brisbane
Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
Hotel Urban Brisbane
Pacific Hotel Brisbane
Pacific Hotel Brisbane Hotel
Pacific Hotel Brisbane Spring Hill
Pacific Hotel Brisbane Hotel Spring Hill

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 408 out of 1006 reviews
5 - Excellent 41%
Rating 4 - Good. 429 out of 1006 reviews
4 - Good 43%
Rating 3 - Okay. 118 out of 1006 reviews
3 - Okay 12%
Rating 2 - Poor. 35 out of 1006 reviews
2 - Poor 3%
Rating 1 - Terrible. 16 out of 1006 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, friendly staff. Check in was great, despite difficult guest before us. Staff were very professional and courteous.
Stayed 2 nights in Aug 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no water and no utensils
Stayed 1 night in Jul 2022

1/5 Terrible

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extremely disappointed! We were provided with the closest room to the construction site and were not informed prior to, or upon arrival of the work that commences at 6;45, 6 days a week. The kettle was faulty and almost melted as it did not shutoff when boiled, the safe didn’t work and the shower leaked all over the floor. We asked for additional coffee mugs and were given 2 disposable paper cups. Emailed hotel management and still have not received a reply. Reception staff were able to provide a room swap for the last nights stay so we and the kids could have a decent nights sleep. We stayed at the hotel with a large group and all had similar issues.
Stayed 3 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to Roma Street Station. Only a short 6 min walk.
Stayed 2 nights in Jul 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room,close to most Brisbane attractions.
Stayed 1 night in Jul 2022