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Reviews of Sage Hotel James Street

4 out of 5
Sage Hotel James Street
70 James Street, Fortitude Valley, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 531 out of 842 reviews" "
Rating 8 - Good. 226 out of 842 reviews" "
Rating 6 - Okay. 54 out of 842 reviews" "
Rating 4 - Poor. 18 out of 842 reviews" "
Rating 2 - Terrible. 13 out of 842 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Stayed 1 night in Apr 2024
Response from Sage Hotels. on 28 Apr,2024
Hi Gary,Thank you for your feedback from your most recent visit. We do hope to see you again soon.Kind regards,

10/10 Excellent

Shaun

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in Brisbane!
Stayed 1 night in Mar 2024
Response from Guest Services Agent on 3 Apr,2024
Hi Shaun,Thank you for taking the time to provide some feedback.We really hope you enjoyed your stay with us.Kind regards,

6/10 Okay

Lesley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tidy and clean and reception staff were nice. Some things like phone did not work in room. No in room food options. No free parking.
Stayed 2 nights in Mar 2024
Response from Guest Services Agent on 19 Mar,2024
Hi Lesley,Thank you for taking the time to provide some feedback from your most recent visit. Unfortunately due to it being a public carpark & not owned by The Sage, it is an additional cost but if you book directly with us, you can receieve a discounted rate for any future stays. Also please let our team know when you come next time, to inform you of our new QR system in the room where you can order in room dining & 24/7 grab & go snacks/beverages.We hope to see you again soon.Kind regards,

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a fantastic location! Room was clean and quiet after arriving very late. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Sage Hotels. on 15 Mar,2024
Hi Lloyd!Thank you so much for your review.We really appreciate and we hope to see you again soon.Kind regards,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sage Hotels. on 7 Mar,2024
Thank you so much for your review Alfred.We hope to see you again soon.Kind regards,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of cafe’s and dinning options
Stayed 3 nights in Feb 2024
Response from Sage Hotels. on 25 Feb,2024
Thanks for staying with us. We appreciate your feedback!Kind regards,

6/10 Okay

Victoria

Disliked: Staff & service, property conditions & facilities
No good
Stayed 1 night in Feb 2024
Response from Guest Services Agent on 22 Feb,2024
Hi Victoria, We are very sorry to hear that your stay with us was not as hoped. If you would like to discuss this further, please give our team a call on 0732223111.Warm Regards, Sage Hotel

10/10 Excellent

Rebecca, Woombye

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Sage Hotels. on 21 Feb,2024
Hi Rebecca,Thank you for your review.We hope you enjoyed your stay & hope to see you again soon.Kind regards,

10/10 Excellent

Tamara

Liked: Amenities
What a great clean hotel in Brisbane! The staff were very friendly and helpful. Our room was compact but really well designed and immaculate. Loved having a nespresso machine in the room and the bed was so comfortable. What a great location -very quiet and yet beautifully situated in the heart of great shopping, easy walking to the water and surrounded by fabulous restaurants. Excellent value for the money we will come back!
Stayed 1 night in Feb 2024
Response from Sage Hotels. on 21 Feb,2024
Hi Tamara,Thank you so much for your amazing review from your most recent stay.I am so glad to hear that you enjoyed the room and that James Street is definitely the heart of all the amazing shops.We hope to see you again soon.Kind regards,

10/10 Excellent

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sage Hotels. on 21 Feb,2024
Thank you so much for your review Sarah!Kind regards,

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sage Hotels. on 25 Jan,2024
Thank you so much for your feedback Phil!We hope to see you again soon.Kind regards,

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Sage Hotels. on 25 Jan,2024
Thank you so much for your feedback Mark!We hope to see you again soon.Kind regards,

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Sage Hotels. on 25 Jan,2024
Thank you so much for your feedback Christine!We hope to see you again soon.Kind regards,

8/10 Good

Mary Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent dog facilities-fresh water, snacks, fresh water, dog bowl and feeding mat, dog poo bags and a comfy dog bed and a dog ball. He loved it!!🐾🐾. We loved this and our bed was so comfortable and our pillows were sublime!! Thank you!! We will be back!!
Stayed 1 night in Jan 2024
Response from Sage Hotels. on 16 Jan,2024
Hi Mary Ann,Thank you so much for taking the time to review your time with us. We are thrilled to see you are a super fan of our pet friendly room & amenities and we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Aleksandra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels we have stayed in! My husband and myself were amazed at how clean it was and our dog loved the provided bed and little treats! If we ever go to Brisbane again- this is where we will be staying.
Response from Sage Hotels. on 16 Jan,2024
Hi Aleksandra,Thank you so much for taking the time to share your amazing feedback and we are glad to hear that you have enjoyed your stay. This is exactly why we love our job - to be able to amaze and spoil our guests (and their pets).We look forward to having you stay again soon.Best Regards,

10/10 Excellent

Lauren

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Very nice room and catered to our dog by providing her with a bed, bowel, food and water and even a tennis ball! Very happy to have come across this place to stay on our drive back to NSW from North QLD. Highly recommend!!
Stayed 1 night in Dec 2023
Response from Sage Hotels. on 16 Jan,2024
Hello Lauren,Thank you for this wonderful 5 star review.We really appreciate all the amazing details with our pet friendly room & amenities.We hope to see you again soon.Kind regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sage Hotels. on 16 Jan,2024
Thank you Mary for the 5 star rating!We truly appreciate your continuous support and trust in us.We hope to see you again when you are next in Brisbane.Best regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly curtious staff great amenities and walking distance to shopping
Stayed 1 night in Jan 2024
Response from Sage Hotels. on 16 Jan,2024
Thank you Joseph for taking the time to provide a out of this world review! We are so happy you found our staff very friendly and welcoming you during your stay.We hope to see you again soon.Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sage Hotels. on 16 Jan,2024
Wow! Thank you for your 10 out of 10 rating. We hope you enjoyed your stay and hope to see you again soon.Kind regards,

6/10 Okay

Scott

The location is excellent and the room size is fine. There were only three problems unfortunately and they were all to do with the bed. It is classified as a Queen but felt like a Double, the sheets were way too big for the bed (possibly King) so they never fitted, the doona is synthetic so one sweated throughout the night if you could pull it up to cover you. Otherwise you froze. This needs looking at please. We stayed for 5 nights and the deal we were told is that if you waive the room clean each morning (which was not thorough) you received a $10 credit to use at the reception food and drink dispenser. We had 2 cleans during our stay so $30 to use but on checking out we did not have the pieces of paper which were tokens provided by the cleaner. We were not told about this process when checked in and had to sort it out when we checked out. Not a happy moment which spoiled an otherwise good experience.
Stayed 6 nights in Dec 2023
Response from Emily Miller - Hotel Manager on 26 Feb,2024
Thank you for your feedback Scott

10/10 Excellent

SANJA

Stayed 2 nights in Dec 2023
Response from Sage Hotels. on 16 Jan,2024
Thank you so much Sanja for your amazing review! We hope to see you again soon.Best regards,

6/10 Okay

Edward

Stayed 1 night in Dec 2023
Response from Sage Hotels. on 16 Jan,2024
Thank you Edward for your feedback.Kind regards,

4/10 Poor

Carl

Business traveller
Liked: Staff & service
Disliked: Cleanliness
People lovely but bit of a shambles
Staff were lovely but attention to detail missing. Room not cleaned despite sign on the doof from 730am till 2100pm, coffee and tea not replaced from previous guests, no coffee cups, shampoo and conditioner empty. Renovations in lobby but i sure they were also happening 5 months ago at last stay. Room was nice enough but all a bit too hard for a business stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emily Miller - Hotel Manager on 20 Dec,2023
Hi Kim,Thank you so much for your wonderful review. I'm glad to hear that it was worth 5 stars and we hope to see you again soon.Kind regards,

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Emily Miller - Hotel Manager on 20 Dec,2023
Hi Cathie,Thank you for taking out the time to provide some feedback to our team. We are glad to hear that you enjoyed your stay and have rated us 5 stars! You're amazing and we hope to see you again soon.Kind regards,

8/10 Good

Shaye

Business traveller, Travelled with partner
Liked: Amenities
Lady at reception spoke very fast, was very hard to understand due to speaking fast
Stayed 1 night in Dec 2023
Response from Emily Miller - Hotel Manager on 20 Dec,2023
Hi Shaye,Apologies that our team was speaking quite fast, we are just often very excited to have new guests welcomed to our hotel. I will pass on your message to our team, thank you again for taking the time to provide your feedback.Kind regards,

8/10 Good

Pascalle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily Miller - Hotel Manager on 11 Dec,2023
Hi Pascalle, Thank you for taking the time to review Sage Hotel James Street. We are glad to hear that you enjoyed your stay and we hope to see you again soon.Kind Regards, Emily Miller - Hotel Manager

6/10 Okay

Deanne

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great location!! However, we left through the night as we couldn’t get the room to cool down. It was so hot, wouldn’t go less than 23 degrees. It was cooler outside but to open the Window was so noisy.
Response from Guest Services Agent on 22 Feb,2024
Thank you for taking the time to leave a review Deanne. We are sorry to hear that the duration of your stay was shortened due to such circumstances. Were you able to speak with the reception staff in order to address the matter and make your stay more comfortable?

8/10 Good

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh, convenient
Stayed 2 nights in Dec 2023
Response from Emily Miller - Hotel Manager on 11 Dec,2023
Hi Gary, Thank you for taking the time to review Sage Hotel on James Street. We are glad to hear you enjoyed your stay and we hope to see you again soon. Kind Regards, Emily Miller - Hotel Manager

6/10 Okay

Gemma

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The property was nice although we had a lot of problems trying to check-in. Sage Hotel guaranteed 2.00pm check-in. It got to 2.30 and still wasn’t able to check in. We had an event to get to that had already started. Lady at the front desk was very apologetic and referred this to her manager. She said to talk to manager the next morning to see if there was anything they could do for us. Asked for manager the next morning but was not at work. Staff left a message for manager to call me - to date no phone call. I understand unforeseen things happen, but disappointed that no one has followed through the complaint.

10/10 Excellent

Annaleesa

Stayed 1 night in Dec 2023
Response from Sage Hotels. on 3 Jan,2024
Thank you Annaleesa for taking the time to provide some feedback about your most recent stay.We hope to see you again soon.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Convenient and affordable place to stay for a Christmas party at the Calile. Great patisserie’s next door to enjoy the next morning. Only negative really was our ground level room at the back in the property was very very dark, small window for natural light and room lighting was not bright enough to compensate. Otherwise fine and comfortable enough for 1 night but I wouldn’t want to stay in that room any longer.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Emily Miller - Hotel Manager on 1 Dec,2023
Hi Andrew,So glad to hear you enjoyed your stay with us.Kind regards,

10/10 Excellent

Fiona

Stayed 1 night in Nov 2023
Response from Emily Miller - Hotel Manager on 20 Dec,2023
Hi Fiona,Thank you for taking the time to provide such amazing feedback to our team and 5 stars. We hope you enjoyed your stay and hope to see you again soon.Kind regards,

4/10 Poor

Geun Yong

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities
The amenities and the condition of the room were average. The staff was not very friendly and accommodating. Not even smiling at the patrons and not felt welcomed at all.
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Lovely spot unfortunately the room smelt like wet socks
Stayed 1 night in Nov 2023
Response from Emily Miller - Hotel Manager on 28 Nov,2023
Hi Jacqueline,Thank you for your feedback, it is greatly appreciated. I'm sorry to hear that the room had an unpleasant smell, we will take your feedback on board and hopefully work towards a solution. Kind Regards, Emily Miller - Hotel Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jess - Front Office on 12 Nov,2023
Hi Michele,Thank you for the amazing feedback!Hope to have you stay again soon.Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value facilities and location for the price.
Stayed 1 night in Nov 2023
Response from Jess - Front Office on 9 Nov,2023
Hi Robert,Thank you for your glowing review! We are grateful for your kind words and are pleased to know that our team & hotel has exceeded your expectations. Thank you for choosing to stay with us.Kind regards,

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good the room comfy and well serviced Staff excellent. Only annoying thing was wifi kept dropping out
Stayed 3 nights in Oct 2023
Response from Sage Reception on 7 Nov,2023
Hi Robert,Thank you for your feedback, it is greatly appreciated. I'm sorry to hear that the wifi kept dropping out, I will pass this onto the relevant team to access that.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable in great location
Very nice, compact hotel. Super comfortable beds and great shower. Staff were polite and friendly. Hotel is in a perfect location with loads of good bars and restaurants in walking distance. Would stay again.
Stayed 1 night in Oct 2023
Response from Jess - Front Office on 19 Oct,2023
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our staff to be friendly and pleased that you found the hotel is in a perfect location to a variety of shops. We look forward to welcoming you back soon.

10/10 Excellent

Marissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for work. The room was great. Bed was so comfortable. Bathroom was great sized and big showers. Very clean and very quiet. Very close to cafes and restaurants. Great location. Staff were very helpful and friendly.
Stayed 1 night in Oct 2023
Response from Jess - Front Office on 17 Oct,2023
Thank you so much for taking the time to post a review, Marissa!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights.We'd love to welcome you back soon, so don't be a stranger. Thanks again!

8/10 Good

John

Stayed 1 night in Sep 2023
Response from Emily Miller - Hotel Manager on 1 Nov,2023
Hi John,Thank you for reviewing Sage Hotel James Street.So glad to hear our stay was good!Kind regards,

2/10 Terrible

Lyn, Hawthorn

Stayed 1 night in Sep 2023
Response from Sage Reception on 31 Oct,2023
I'm sorry to hear that your stay was not pleasant.

10/10 Excellent

CHANDRAVADAN

Hotel is right in heart of upscale area
Stayed 7 nights in Sep 2023
Response from Emily Miller - Hotel Manager on 7 Oct,2023
Hi Chandravadan,Thank you for providing feedback from your recent stay. Kind Regards

10/10 Excellent

QI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the central of fortitude valley where is close to these boutique shops. The room is spacious and clean. I will stay here again next time in Brisbane.
Stayed 2 nights in Sep 2023
Response from Jess - Front Office on 26 Sept,2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

paul

Stayed 2 nights in Sep 2023
Response from Emily Miller - Hotel Manager on 19 Sept,2023
Thanks you Paul

8/10 Good

Damian, Harristown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central area
Stayed 1 night in Sep 2023
Response from Jess - Front Office on 23 Sept,2023
Thank you for your feedback Damian.

8/10 Good

Julie

Liked: Cleanliness, staff & service
Disliked: Amenities
Great position, but a bit tired. Difficult when driving to the hotel as there is no guaranteed parking and with a Friday check in it was difficult finding local street parking and getting my suitcase to the hotel.
Stayed 2 nights in Sep 2023
Response from Emily Miller - Hotel Manager on 8 Sept,2023
Hi Julie,Thank you for your feedback from your recent stay.On your next trip, we do have a drop off bay directly out the front doors and are always happy to assist with bags. We look forward to seeing you again soon.Kind Regards

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People staying should take care NOT to allow their doors to slam. We have lost having respect for others - late at night or early in the morning is when others are sleeping.
Stayed 2 nights in Aug 2023
Response from Emily Miller - Hotel Manager on 8 Sept,2023
HI David, Thank you for providing feedback from your recent stay. While the overnight slamming would have been frustrating, I am glad to see that you otherwise had a great stay. We will pass on your feedback to our nights team to encourage other guests to be courteous during the night hours.We look forward to seeing you again next trip to James St.

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a well organised room that was clean, super comfortable and had all the mod cons you could need. Perfect overnight stay due to a flight cancellation. Such lovely staff too. Thank you!
Response from Jessica - Front Office. on 30 Aug,2023
Thank you Polly for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can't wait to exceed your expectations if you decide to stay again with us.