Iron/ironing board, free WiFi, bed sheets

Reviews of Gracious by Vishesh Hotels & Home Stay

3 out of 5
Gracious by Vishesh Hotels & Home Stay
84D, Khasra No. 548, Nain Airport Vasant Kunj Road, New Delhi, DL

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Amit

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Gracious by Vishesh Hotels & Home Stay on 18 Feb,2024
Thank you for being a star customer! Your feedback motivates us to strive for excellence.

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No heating on a freezing cold night.
Most everything was okay - nothing to brag about. There are many nicer places in the same area at better prices. What did discouraged me most was be charged over $5 for a room heater. It was a very cold night in January and the room did not have heating. This, by itself, is reason alone not to stay here. And I never will again.
Stayed 2 nights in Jan 2024
Response from Gracious by Vishesh Hotels & Home Stay on 29 Jan,2024
Dear Michael,Thank you for sharing your feedback with us. We appreciate your honesty and we apologize for any inconvenience caused. We understand your concern regarding the room heater charge and the lack of heating in the room during your stay in January. We will make sure to address this issue and improve our services. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Virender SinghOperation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well Run Establishment close to the Airport
This is the secnd time I have stayed at Gracious, and both times were great. For the very reasonable price of the room, the whole place is very clean and well-kept. The staff is well trained and kind. The only thing is that everything is "chargeable." Go into it with a mindset of anything slightly extra will be possible but you'll need to pay for it. Usually the rate is reasonable - but nothing is free. Example: heat.
Stayed 1 night in Jan 2024
Response from Gracious by Vishesh Hotels & Home Stay on 29 Jan,2024
Dear Guest,Thank you for choosing to stay with us at Gracious by Vishesh Hotels & Home Stay! We are glad to hear that you had a great experience during your recent visits. Our team takes pride in maintaining a clean and well-kept environment, and we appreciate your kind words about their training and hospitality. We understand that you found some aspects to be chargeable, such as heating. While we strive to offer reasonable rates, we do have additional charges for certain services to ensure transparency and fairness to all our guests. We apologize if this was not made clear during your stay. Your feedback is valuable to us, and we will take it into account for future improvements. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Virender SinghOperation Manager

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, amenities
Close to the airport, next to very busy/noisy street, rooms are clean.
Response from Gracious by Vishesh Hotels & Home Stay on 20 Jan,2024
Dear Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your comments as they help us to improve our service and overall guest experience.We are pleased to hear that you found our hotel to be conveniently located near the airport and that you found our rooms to be clean. We take great pride in providing a clean and comfortable environment for our guests, and it is always rewarding to hear when we have succeeded in doing so.We understand your concerns regarding the busy and noisy street next to the hotel. Please accept our apologies for any inconvenience this may have caused during your stay. We are constantly exploring ways to minimize the noise impact for our guests and we appreciate your patience and understanding in this matter.We hope that despite the noise, you were able to rest and relax during your time with us. If there is anything else we can do to improve your experience, please do not hesitate to let us know.Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide you with an even better stay.Warm regards,Team Gracious by Vishesh Hotels & Home Stay

10/10 Excellent

Amit Kumar

Stayed 1 night in Nov 2023
Response from virender on 21 Dec,2023
Dear Amit Kumar,Thank you for taking the time to leave us such a delightful review! We are delighted to hear that you thoroughly enjoyed your recent stay with us and that we were able to meet your expectations.We are thrilled to receive a perfect 5-star rating from you, and we truly appreciate your kind words about our hotel, staff, and services. Delivering exceptional experiences to our guests is our top priority, and it is always gratifying to hear that we have succeeded in doing so.Your positive feedback serves as great encouragement for the entire team and motivates us to continue delivering the highest level of hospitality. We will definitely pass on your compliments to everyone involved in making your stay memorable.It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again in the future. If there is anything else we can do to enhance your experience further, please do not hesitate to contact us.Once again, thank you for choosing to stay with us and for sharing your kind words. We look forward to serving you again soon.Warm regards,Team Gracious by Vishesh Hotels & Home Stay

10/10 Excellent

Bruce Johnny

Stayed 2 nights in Nov 2023
Response from Viren on 14 Dec,2023
We would like to express our sincerest gratitude to all of our guests for taking the time to provide us with a 5-star review! Your feedback is invaluable and helps us ensure that we are providing the best possible experience for all of our customers. We appreciate your kind words and we will continue to strive for excellence in everything that we do. Thank you again for your support and for being a part of our community!

10/10 Excellent

Mrityunja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel near the IGI Airport with secure underground parking.
Stayed 1 night in Aug 2023
Response from Virender on 13 Aug,2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Cruz Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly and local! Perfect mid tier hotel in a local area for a culture feel definitely recommend
Stayed 4 nights in Mar 2023
Response from Virender Singh on 23 Mar,2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a hotel reservation denied and were in need of a hotel. We picked this place at random and it looked like a bad area from the outside but it was clean and comfortable in our rooms and the staff was really great.
Stayed 2 nights in Mar 2023
Response from Virender Singh on 18 Mar,2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2/10 Terrible

Sai Kiran

Stayed 2 nights in Dec 2022
Response from virender on 29 Jan,2024
Dear Guest,We hope this message finds you well. We recently noticed that you have given our establishment a 1-star rating without providing any feedback or commentary. As a valued guest, your feedback is incredibly important to us, and we are keen to understand the reasons behind your rating so that we can address any areas that may have fallen short of your expectations. We strive to provide our guests with the highest level of service and comfort, and we regret to hear that your experience did not meet your expectations. Without your input, it is difficult for us to identify specific areas for improvement. We would greatly appreciate if you could spare a moment to share your thoughts and concerns with us, so that we can take the necessary actions to enhance our services.If there is anything we can do to rectify the situation or make amends for any inconvenience you may have experienced, please do not hesitate to let us know. We are committed to ensuring that all of our guests have a positive and enjoyable experience with us.Once again, we sincerely appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Team Gracious by Vishesh Hotels & Home Stay

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
WORST hotel experience ever.
By far the worst hotel experience I've ever had traveling over 50 countries. Here's a list: - Hotel looks NOTHING like the pictures, do not be fooled. - The shower does not work. You need to fill water in a bucket and pour it over your head. - The 'complimentary' shampoo and body wash were PREOPENED and used by someone else before me. They didn't bother replacing these tiny bottles. - The neighbourhood was HORRIBLE. I grew up in a shady part of Istanbul and was still scared by the surroundings here. Do not recommend for solo travelers. - There is an incredible amount of street noise. Zero sound isolation - hell some of the windows arent even fully sealed. I'm a deep sleeper and I still woke up to the honking and screaming. - The walls are dirty and have paint coming off. - Hotel staff don't really know what they're doing. They were rude to me in check in and knocked on my door to give me water even though I didnt answer the first time and it was 1AM. I would recommend some training on hospitality. Unless you are desperate or tight on cash, I do not recommend putting yourself through this.
Stayed 2 nights in Nov 2022
Response from Virender Singh on 18 Dec,2022
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Gracious by Vishesh Hotels & Home Stay, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Mariel

Stayed 1 night in Nov 2022

8/10 Good

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Response from virender on 29 Jan,2024
Dear Ami,I hope this message finds you in good health and spirits. We recently noticed that you have rated our facility with a 4-star rating out of 5. We greatly appreciate your feedback as it helps us to improve and provide better service to our guests.However, we also noticed that you did not leave any comments or details regarding your experience during your stay. We value all feedback, whether positive or negative, as it helps us to understand the needs and expectations of our guests better. We understand that your time is valuable, but we kindly ask if you could spare a few moments to share with us your thoughts on your recent stay. Your insights are important to us and will help us to continue providing the best possible experience for our guests.Please feel free to share any specific details or suggestions that will help us to further improve our services and facilities.Thank you for choosing to stay with us, and we hope to welcome you back in the near future.Best regards,Team Gracious by Vishesh Hotels & Home Stay

10/10 Excellent

Soumyadeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all our expectations and exceeded them
Stayed 1 night in Sep 2022
Response from Virender Singh on 15 Sept,2022
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

4/10 Poor

BARNA

Stayed 1 night in Jun 2022
Response from Virender Singh on 28 Jun,2022
This Guest, Did not check-in at our property. Thanks & Regards Team Gracious by Vishesh Hotels & Home Stay

4/10 Poor

Abhishek

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Service of hotel was poor. Even after multiple reminders did not provide wifi password. for ordering any service we had to remind multiple time. food was not at all good. Staff were not friendly, ok for 1 night stay as its near airport but not with family.
Stayed 1 night in Jun 2022
Response from Virender Singh on 28 Jun,2022
Greetings from Gracious by Vishesh Hotels & Home Stay! I would like to take this opportunity to thank you for choosing to stay at Gracious by Vishesh Hotels & Home Stay and for your feedback. It is a concern to know that your stay at our hotel was not up to the quality that we strive to offer at all times. We have made a note of your important feedback. Request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. While, we do regret the experience you had, rest assured that we are looking into the cause of this experience. I am sanguine that you shall note the difference on your next visit. We hope to be able to match up to your expectations in the future. We would also like to make a note that after the confirmation of your reservation one automated message is delivered to our guest To help you make the most of your stay. We have complied an online guidebook. It contains all the information you need, such as check-in information, the WIFI Code and local recommendations also the same is shared on your whats App. Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Gracious By Vishesh Hotels & Home Stay, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The food is awful. Don't even think about eating there. The hotel is not same as posted. At least the entry. You need to go through some sketchy areas to get into the hotel. I don't think I would ever want to stay there because of the location and the food
Stayed 1 night in Apr 2022
Response from Virender Singh on 21 May,2022
Greetings from Gracious by Vishesh Hotels & Home Stay, we sincerely apologies for the inconvenience caused & your feedback are valuable for us and we are looking into this issue in detail that how this has happened. Request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. We hope to be able to match up to your expectations in the future. We look forward to your next stay with us. Thanks & Regard: - Gracious by Vishesh Hotels & Home Stay

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff that was helpful for every question. However, the kitchen was not open 24 hours as advertised.
Stayed 3 nights in Dec 2021
Response from Virender Singh on 14 Dec,2021
Thank you for your valuable feedback. Yes we do operate our kitchen 24X7 but during these Covid time we have shortage of staff due to this we are not able to operate our kitchen fully. Thanks & Regards Team Gracious A Unit Of Vishesh Hotels

10/10 Excellent

Rameshchandra, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place. Staff is very good. Service is above and beyond. I booked for my parents (Senior citizens). Everything worked out well. They enjoyed their 18 hours layover time. Location is good to connect to and from the DEL airport. Received confirmation and location details from manager in advance.
Stayed 1 night in Oct 2021
Response from Viren on 6 Oct,2021
It was a pleasure to have Mr.& Mrs Rameshchandra stay with us. They were both very nice,respectful and interesting people who we would welcome back with no hesitation. Regards - Team Hotel Gracious A Unit of Vishesh Hotels

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited Delhi couple of times and Hotel Gracious is the best place I have stayed in Delhi. Prior to the trip you receive detailed information about the location and how to get there. The rooms are modern and well equipped. Staffs and room services are excellent. Most importantly the owner, Virender is always reachable and at your service. Just do not forget to check the messages from him. Virender happens to throw free family lunch invitation to guests! Unfortunately I missed it. All in all my stay was great and I highly recommend this place to anyone visiting Delhi.
Stayed 2 nights in Feb 2020
Response from Virender on 28 Mar,2020
Thanks for being a great guest

10/10 Excellent

Rithy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The staff and owner were extremely welcoming and accommodating. They arranged a driver for our Delhi sight seeing and cabs to the airport. Rooms were clean, comfortable and the food was great. Wish we could have stayed longer.
Stayed 1 night in Feb 2020
Response from Virender on 3 Mar,2020
It was a big pleasure to meet such a nice guest like Rithy’s! Thank you very much that you chose our place! They were great guests, kind and nice, easy and pleasant to communicate with. It was our pleasure and privilege to be their host and can warmly recommend to all other Expedia Hosts. Regards-Virender

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - Polite staff, A Grade service, 15 mins from Delhi Airport terminal 3, In house kitchen is mind blowing, Cab drop service, wakeup call. 1km to Metro station Cons - Area doesn't have good option to dine in. You will be depending on inhouse kitchen. Rates are little bit on higher side. Apart from this i didn't think of anything.
Stayed 3 nights in Jan 2020
Response from Viren on 20 Jan,2020
Sunny and his partner were great guests, kind and nice young couple,easy and pleasent to communicate with. it was our pleasure and priviliege to be their host and can warmly recommend them to all other Expedia hosts.

8/10 Good

Takagi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the airport, convenient if you have a plan to go other states in india. The staff are friendly and kind. The shower and the toilet are close and the floor is flat, so drain the water yourself after using it. Except that, we were comfortable when we stayed there.
Stayed 5 nights in Feb 2024
Response from Gracious by Vishesh Hotels & Home Stay on 26 Feb,2024
Dear Takagi,Thank you for sharing your feedback! We're glad to hear that you found our hotel's location convenient for your travel plans and that you felt comfortable during your stay. Your kind words about our friendly staff are truly appreciated. We will also take note of your comments regarding the shower and toilet for further improvement. We look forward to welcoming you back in the future!Operation Manager

8/10 Good

Yoshitaka

Liked: Staff & service
Disliked: Amenities
The staff were so kind and its location is good to connect to the airport. But the noise came from any space.
Stayed 1 night in Feb 2024
Response from Gracious by Vishesh Hotels & Home Stay on 11 Feb,2024
Dear Yoshitaka,Thank you for your feedback about your recent stay at Gracious by Vishesh Hotels & Home Stay. We appreciate your kind words about our staff and the convenient location of our hotel. We apologize for any inconvenience caused by the noise issue you experienced. We will address this matter and take necessary steps to ensure a quieter and more comfortable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back soon.Virender SinghOperation Manager

10/10 Excellent

Yuriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
オーナーもスタッフも心よく接してくれ、短いながらも快適に滞在できました。
Stayed 1 night in Feb 2024
Response from Gracious by Vishesh Hotels & Home Stay on 5 Feb,2024
We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.

8/10 Good

Achim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and rooms for the price
Stayed 1 night in Feb 2023
Response from Virender Singh on 26 Feb,2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again & again.

10/10 Excellent

Charlotte Tove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enestående
På trods af corona-krise blev vi taget imod med åbne arme. ejeren Viren redegjorde kort for situationen i Indien og lovede at tage sig af os indtil vi havde fly hjem uanset om vi løb tør for penge. “Vi må jo stå sammen” sagde han. Han er et kærligt menneske og en engel i en forfærdelig tid. Vi ankom 3 timer før Indiens lockdown 24/3-20 og han informerede os hvad mr. Modi meldte ud. Han er en engel og hans personale supersøde. Vi fik serveret mad i opholdsstuen fra deres restaurant - husk at sige, maden skal være spicy!! Værelserne var fine-godt badeværelse-dog var el-installation mærkelig og ikke adskilt. Man slukkede for alt, når man skulle sove. Omgivelserne ved vi intet om, da vi ikke måtte gå ud😔
Stayed 3 nights in Mar 2020
Response from virender on 29 Jan,2024
Dear Guest,Thank you for taking the time to share your experience with us. We are pleased to hear that despite the challenges posed by the current global crisis, you found our owner, Viren, and our staff to be accommodating and supportive during your stay. We are glad to hear that Viren went above and beyond to ensure your comfort and well-being during this difficult time.We appreciate your feedback regarding the room and bathroom, and we will certainly look into the electrical setup to ensure that it meets the highest safety standards. We are also grateful for your kind words about our restaurant and the hospitality of our staff.We understand that the circumstances of your visit were not ideal due to the lockdown, but we are glad that you felt supported and taken care of during your time with us.We hope to have the opportunity to welcome you back under more positive circumstances in the future. Please do not hesitate to reach out if there is anything we can do to further improve your experience with us.Best regards,Team Gracious by Vishesh Hotels & Home Stay