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Reviews of The Prime Balaji Deluxe @ New Delhi Railway Station

3.5 out of 5
The Prime Balaji Deluxe @ New Delhi Railway Station
8574, Arakashan Road, Behind Shiela Cinema, Pahargunj, New Delhi, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 186 out of 687 reviews" "
Rating 8 - Good. 305 out of 687 reviews" "
Rating 6 - Okay. 124 out of 687 reviews" "
Rating 4 - Poor. 47 out of 687 reviews" "
Rating 2 - Terrible. 25 out of 687 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Anurag

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

RAJA

Liked: Cleanliness, amenities, property conditions & facilities
Every thing good
Stayed 4 nights in Mar 2024

8/10 Good

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Adnan, Holland

Business traveller, Travelled with partner
Bathroom needs to be updated, but for a 3 star acceptable.
Stayed 1 night in Feb 2024

8/10 Good

Raghavendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for my parents visa purposes and the location is so convenient and accessible. Hotel staff is very friendly and upon checking in when we mentioned the room is cold for my aged parents, they promptly brought in a room heater. Breakfast is good with limited options. Over all a good experience.
Stayed 3 nights in Jan 2024

6/10 Okay

Prateek

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Poorly managed property. If you have to stay 1 night and don't have any other option, then you can stay else stay away. Expensive and no facilities.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Rajeshwar

Disliked: Cleanliness, staff & service, property conditions & facilities
Negative

8/10 Good

Niraj

Stayed 1 night in Nov 2023

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

DANDO GERARD

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel in run down, and the bathroom and the toilet is together. When you have a shower the toilet gets wet and the entire bathroom floor is full of water and unsafe to walk on.I will never ever book this hotel again.
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Went on a tour and stayed here afterwords. 3 nites. Best hotwater i had on whole trip. Very good food in restuarant. Good value for money. Room fine and good AC. Only negative no frig.
Stayed 2 nights in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was genuinely friendly and very helpful. If I asked for something they addressed it right away. I enjoyed the food, the breakfast was great and the room service food I ordered was excellent and very affordable. The wifi was a bit rough, some days better than others. The area around the hotel was very rugged. Challenging to walk around and very crowded but I enjoyed it as it's very unique. Overall I enjoyed my stay there and would stay there again.
Stayed 11 nights in Sep 2023

6/10 Okay

surya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Vaibhav

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Bhupinder

Stayed 1 night in Sep 2023

8/10 Good

PRIYANKARA

Liked: Cleanliness, staff & service
The hotel location is close to the station and the middle of everything, suited for my trip.
Stayed 4 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not prime, balaji or deluxe
Definitely not Prime, Balaji or Deluxe. Bathroom has a lot of mold and mildew, old linens, stained towels and extremely loud air conditioner. Friendly door staff, but otherwise, the other staff never really smiled. I would not recommend this place. I moved to a new hotel after a couple nights. Food was okay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Narayan, La Palma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay near New Delhi railway station. Walking distance or a quick 2 min ride by auto. Very attentive hotel staff ( if you are courteous and reasonable in your request). Breakfast was very good with a variety offering.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Good customer service, profesional people.
Stayed 1 night in May 2023

10/10 Excellent

Satsuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful with excellent English. Security guard present at the door at all times. Neighborhood wasn’t the greatest, but it’s close to many things.
Stayed 2 nights in Apr 2023

6/10 Okay

Jeremie

Travelled with family
Liked: Staff & service
Friends traveling
The hotel is okay! But i was expecting more from the bathrooms! There's no real space between the shower and toilet. The only thing that separates them its a curtain that I'm sure I've never been washed. The staff is friendly and they'll try to book tours for you! But before booking tours compare and shop the prices. For that stay I'll give a 3/5
Stayed 3 nights in Apr 2023

6/10 Okay

Cheryl

Travelled with family
Disliked: Amenities
We did not get picked up at airport although requested many times. Calling at the airport via WhatsApp the phone was turned off/ unanswered for more than an hr and when finally answered staff told us they had no records of our booking. Eventually made our own way there, our booking was found and a quick sleep before leaving for a train. A crappy Delhi experience between hotel and pickpockets stealing mobile 20 mins after leaving the hotel. Unreliable communication at this hotel but friendly staff when you arrive.
Stayed 1 night in Mar 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good mid budget hotel
Good mid budget hotel (£20-25/night) clean room and friendly staff. Better than other hotels in this area.
Stayed 2 nights in Mar 2023

2/10 Terrible

Deborah

I was unable to stay at this property because when I tried to get there I was diverted by unscrupulous taxi drivers who are working for tourists advisors stating that it’s located in a slum and drove me around a slum area that made me extremely uncomfortable. I tried calling the property several times even had Expedia to call to no avail. Unfortunately I had to pay to stay at another hotel because when I finally got someone to answer they stated that my room was no longer available due to me not showing up
Stayed 4 nights in Mar 2023

2/10 Terrible

Naomi

Travelled with family
Can’t give this property a fair review as it doesn’t seem to exist. I reached out several times to get an airport pickup and never heard back. Our cab driver couldn’t find it. We called and the number was disconnected. Awful.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, and nice. The breakfast in the morning was very good. A lot of options. The room was nice, and pretty clean. The only thing that did not go well was the fact that the driver for pickup at the airport was late. There is a money exchanger at the end of the alley which is convenient. You should also see the Gandhi memorial prior to checking in. Supposed to be good karma when first arriving in India. When this was posted it was one week after the G20. Everything was very clean. They did a wonderful job cleaning up deli and New Delhi.
Stayed 4 nights in Mar 2023

2/10 Terrible

Laxminarayan, BASKING RIDGE

Disliked: Cleanliness, staff & service, property conditions & facilities
I had booked this for an elderly monk who needed a place since he was transiting Delhi. The hotel did not clean the room before giving it to him. Soiled bedding, bathrooms that were water logged due to blocked drains - the worst hotel and should be delisted from Expedia. Not worth a tenth of what they charged.
Stayed 2 nights in Mar 2023

2/10 Terrible

ankit

Stayed 2 nights in Feb 2023

4/10 Poor

ANIL, RICHMOND

Disliked: Amenities
When I come Delhi always try to stay this hotel. This was my 7th stay in this hotel.Hotel front desk Manger Mahesh and other staffs are very Good. This Time Mahesh was absent because of his marriage. And the hotel looks totally difference. The lady house keeping supervisor also left the job. Hotel looks very problematic. No good housing . Manger Roshan behaves Very Rude and unprofessional. The quality of hotel was going very bad rapidly. I suggested these points to improve the quality of hotel once again. 1. Improve house keeping. 2. should be accept debit card not cash only in counter. 3. Front desk manager should be polite and friendly like Mahesh. 4.Breakfast should be start at 7 am. 4.

4/10 Poor

Gulshan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend.
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot!
Super convenient hotel right next to the train station (for train and metro). It is basic in terms of amenities, but more than you need when staying in a city like Delhi where you're not in your hotel for more than sleeping! The concierge and door crew etc are amazing - super friendly and helpful.
Stayed 4 nights in Dec 2022

10/10 Excellent

Bhartiben

Stayed 2 nights in Jan 2023

4/10 Poor

Arpit

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about the hotel was it's friendly safe and their hospitality. The hotel itsf was disappointing especially considering it's price point, the room felt very cramped and wasn't very clean.

10/10 Excellent

Gurmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service

8/10 Good

Sapan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022

10/10 Excellent

Ankur, Dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So there is a “perfect hotel” which I thought doesn’t exist till I found this. The stay has been pleasant and the staff is so nice. Breakfast buffet was amazing and room interior, the cleanliness etc is next level. This has become my go-to hotel for future. A perfect hotel for family in the heart of Delhi on budget price.

4/10 Poor

Salgunan, Woodinville

Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Close to Railway Station. Cons: Area is not very desirable. Poorly maintained property. Dirty rooms and linens.
Stayed 2 nights in Oct 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an excellent value for money. All of the staff are extremely friendly, John the manager was incredibly helpful and welcoming and took care of all of our needs. The room was clean and comfortable. We used room service many times, they have a big menu and the food is very good. This is a busy area but the hotel is up a side street so it is much quieter than the main road and we weren’t disturbed at all. Highly recommended.

10/10 Excellent

Cheryle

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Suresh

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Welcoming staff. poor maintenance of bathrooms. Laundry service may put you in trouble if you are checking out early hours nextday.
Stayed 3 nights in Oct 2022

10/10 Excellent

Eui-Chul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay...
Stayed 3 nights in Sep 2022

6/10 Okay

Prashant

Travelled with family
It was ok
Stayed 1 night in Aug 2022

4/10 Poor

Azeem

Travelled with family and small children
Disliked: Amenities
Amenities were missing
Stayed 1 night in Aug 2022

2/10 Terrible

Gursharan

Stayed 1 night in Aug 2022

10/10 Excellent

SWAPNIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. Very good room service and food.
Stayed 1 night in May 2022

10/10 Excellent

SWAPNIL

Stayed 2 nights in May 2022

10/10 Excellent

kamal

Business traveller
Liked: Amenities, property conditions & facilities
every thing good but for no dining facility
Stayed 1 night in Apr 2022