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"The hotel cancelled our entire stay "

"Room looked worn out. Great place to stay for one night but no more than that. Room needs refreshing. Tv screen should be updated with more latest smart version. No smart aps etc. positive- in room dining service was great. Food quality was good too."

"Clean and beautiful room heritage king Very friendly staff and helpful Close to everything "

"Breakfast buffet excellent. "

"Excellent stay.. will come back again!"

"Close to rail and bus routes, Chinatown and Darling Harbour. "

"Very cool - in a good way. A comfortable place to stay at, a fun place to explore, good location, excellent restaurant."

"A Hyatt package came up and I decided to book it but as a longtime Accor loyalist, I didn’t expect much. I was blown away! The room was perfect, quiet, the amenities were great, and the location was fantastic. I walked everywhere or took the train. The best part, though, was the staff. They were warm, polite, and genuinely kind. Everything I needed was met with a “no problem.” I felt heard, seen, and truly valued. Carl and Ahmoud were amazing and went out of their way to make my stay incredible. Not once was I met with annoyance or anything negative — just smiles and kindness from every staff member I encountered. They honestly made me want to be a better person — that’s how exceptional the service was. I will absolutely be back!"

"Loved this little hotel! So cool and modern. Unique features, high tech. Loved the automatic blinds. Room designed well and was clean."