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"Amazing staff, clean rooms and really close bars and restaurants. "

"Great hotel, near a lot of restaurants and convenience stores. Being able to soak in the spa each night was awesome! Breakfast buffet was great too with a lot of options."

"Sh shops were really close by. It’s a really great location by the SOG temple. There is a lot to see and doing in the area. The hotel is beautiful and we had a view of the pagoda from our window. Not sure which train station is close by though, but the hotel was just awesome free drinks at certain times including alcohol."

"Great hotel compared to previous hotels that I’ve stayed at. Very convenient location and the staff were all very nice. The room had lots of amenities and provided pajamas which were very comfy."

"Excellent hotel with excellent amenities the spa and massage chairs or the highlights of the hotel not to mention the wonderful breakfast You might as well have free noodles service after 9:00 p.m."

"The hotel is located at the centre area of Umeda which is closed to access nearby department stores and shops. It would be better if the more food varieties can be offered in breakfast. "

"Everything was awesome and great location. "

"The overall hotel "

"This property was clearly labeled as VIP Access on Expedia. At check-in, the hotel staff stated that they are not a VIP Access property and that no such benefits exist. I also contacted the hotel through Expedia the day before arrival to request an early check-in. The hotel confirmed they never received the message. At the front desk, early check-in was offered only if I paid extra to upgrade the room, despite the VIP Access labeling shown on Expedia. This is a serious service failure. Properties should not be advertised as VIP Access if the hotel itself denies participation, and guest messages must be reliably delivered. The experience caused confusion, wasted time at the front desk, and significantly damaged my trust in Expedia."