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Reviews of Carool Apartments

3.5 out of 5
Carool Apartments
5 Eden Avenue, Corner of Eden Ave & Petrie St, Coolangatta, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 74 reviews" "
Rating 8 - Good. 14 out of 74 reviews" "
Rating 6 - Okay. 8 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 1 out of 74 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sabrina

Disliked: Room comfort
It could have been great if there was screens.
Best location you can ask . 2 minutes walking to Snappers rock . Tina, the manager was great, very attentive and helpful. The con about our stay was that the apartment didn’t have windows screens or screen doors. We rented the apartment on the first floor and once we opened the windows we got a mosquito issue in the unit. We were told that we could sleep with our windows open and screens was not necessary but unfortunately that was not the case . We had to sleep with all the windows closed and that was a bummer . The weather was not super hot outside otherwise it would have been miserable. Tina, the manager gave us some citronella , bug sprays and fans , that was helpuful.
Stayed 2 nights in Jan 2024
Response from Tina on 10 Jan,2024
Thankyou for taking time to review Carool. We appreciate all guests sharing their experiences. We find that we do not need screens as mosquitos are not usually an issue here. Due to the recent storms and very wet weather, on top of humid conditions, I believe we encountered some bug activity. We are sorry that you experienced this and did our best to help by supplying everything to help alleviate the situation.Warmest Regardstina

10/10 Excellent

Meriem

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The view from my balcony and kitchen were breathtaking. The appartment was spacious and had everything a family with young kids will need. Just beautiful
Stayed 3 nights in Dec 2023
Response from Tina on 5 Jan,2024
Thankyou for taking the time to review us MeriemHappy to hear you loved our views and the apartment had everything you needed for your familyWarmest RegardsTina

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, amenities
Great place. Amazing views and Tina was lovely to deal with. The apartment we stayed in offered everything we wanted, especially amazing sea views, although slightly dated. Was a lovely relaxing stay.
Stayed 8 nights in Nov 2023
Response from Tina on 5 Jan,2024
Thankyou for your review SuzetteGlad to hear you had everything you needed The apartment you stayed in is currently being updated by the owner with new lounge, lounge room furniture, dining table and beddingWe hope you get the chance to experience it againWarmest Regardstina

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at Carool before - it is in a beautiful location and has benefited from love and care in recent years. Not the most modern of buildings but very well fitted out and Tina is a super friendly manager. I worked remotely all week and WiFi was reliable and quick
Stayed 7 nights in Nov 2023
Response from Tina on 25 Nov,2023
Thankyou for your review AdrianWe are working really hard to upgrade Carool. Glad to hear you benefited from our new wifi which is secure for people like yourselves who need to work. We are overjoyed that you enjoyed your week with us and would love to host you again in the future.Warm RegardsTina

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome views
Stayed 7 nights in Oct 2023
Response from Tina on 16 Oct,2023
Thankyou for your review KimWe look forward to hosting you in the future so you can come back and enjoy the views againWarmest regardsTina

10/10 Excellent

David, Warranwood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ideal for a good relaxing rest.
Stayed 7 nights in Jun 2023
Response from Mick on 5 Sept,2023
Thanks for the great review, we're glad you enjoyed your stay will us.

10/10 Excellent

Pam

Stayed 5 nights in Aug 2023
Response from Mick on 6 Sept,2023
Thanks Pam,see you again next time .

8/10 Good

stephen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 7 nights in Aug 2023
Response from Mick on 14 Aug,2023
Thanks Stephen, glad you enjoyed your stay.See you next year .

8/10 Good

Janice Lesley

Travelled with partner
Liked: Amenities, property conditions & facilities
The views were stunning. The bed was comfortable with nice linen. Apartment was spacious. Housecleaning needs to improve. Grimy artificial plants and wooden window louvres. Grubby covers on lounge room sofa's. Apart from that, a pleasant stay.
Stayed 7 nights in Aug 2023
Response from Mick on 14 Aug,2023
Hi Janice,we're glad you enjoyed your stay, we have alerted housekeeping to the issues mentioned & all have been rectified accordingly.thanks for your feedback.

8/10 Good

Heidi

Stayed 7 nights in Jun 2023
Response from Tina and Mick on 17 Jun,2023
Thankyou for your review HeidiYou were lovely guests and we hope we can host you again in the futureWarm RegardsTina

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a very peaceful stay. Local amenities were in easy walking distance. The apartment was clean and had all necessary facilities. It was a lovely stay
Stayed 3 nights in Apr 2023
Response from Tina and Mick on 3 May,2023
Thankyou for your review KellyWe hope we can host you and your family againWarm regardsTina and Mick

10/10 Excellent

Lyn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Old and dated but a lovely property Feels welcoming like snd old friend
Stayed 6 nights in Mar 2023
Response from Tina and Mick on 3 Apr,2023
Dear LynThankyou for taking the time to review usEach apartment is styled differently as individually owned Some more modern furnishings than othersWe are glad you enjoyed your stay and hope to see you againKindest regardsTina and Mick

2/10 Terrible

Paul

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I travel a lot and don’t normally review . I’ve never been so disappointed in a stay than this . Sure it didn’t specify air conditioning but it was so hot , a room ceiling fan didn’t work so a portable one was left for us . It did get fixed but this was my daughters xmas trip and she had to sleep on the lounge the first night as she was uncomfortable. Even third world countries have A/C . There was a discussion of construction noise but manager told me it was barely audible now …. 7 am on Saturday morning the workers were cutting with machines tiles and it didn’t stop , you couldn’t escape it . It had a lovely view . Overall just very disappointing where for $200 extra for 5 days we could have stayed at sea world resort as an example which has AC and plenty more . I wouldn’t stay here again

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was good although very disappointing this day and age to not have air conditioning in our accommodation and some of the surrounding businesses considering where it is you would think there would be air conditioning Especially being out at the beach to cool down then to come home to a hot apartment was awful anyways overall we won’t be back there due to this unfortunately.
Stayed 4 nights in Mar 2023
Response from Tina and Mick on 21 Mar,2023
Thankyou for your review Nicole and thankyou for the feedback. Our standard ocean view apartments unfortunatley do not have air conditioning at this present time. 95% of the time we do not need it as we have huge balcony doors on the front and back of the apartments which provide a beautiful cross breeze. However last week when you stayed SE Qld did experience a particularly hot and humid few days. We would love for you to come back and try us again. Call us direct and we will make sure you get an air conditioned apartment. Kindest regardsTina and Mick

8/10 Good

Alan

Liked: Cleanliness, room comfort
Stayed 14 nights in Mar 2023
Response from Tina and Mick on 21 Mar,2023
Thankyou for your review AlanKind regardsTina and Mick

10/10 Excellent

GiGi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The unique thing about this wonderful property is that there is plenty to see and do. Whether it is taking a short stroll to the beautiful Snapper Rocks or enjoying the Sunset at the Surf Club. You will find the amenities in tip top condition, and the best thing is, it’s a great place to have fun.. whichever yours is.
Stayed 3 nights in Feb 2023
Response from Tina and Mick on 2 Mar,2023
Thankyou for your review GiGiLike you we think Carool Apartments is located in a beautiful and special part of the world.Kind regardsTina and Mick

10/10 Excellent

skye

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved our stay here we booked for my grandmothers 80th birthday and she loved it the apartment was very clean and tidy and the view was amazing, our room got upgraded wgich was so lovely of the managers who were so friendly and welcoming we will definetly be returning for future truos
Stayed 3 nights in Feb 2023
Response from Tina and Mick on 28 Feb,2023
Thank you for taking the time to write us a review Skye.So happy to hear you loved your apartment. Our cleaners are fantastic and do a great job. And yes our views are very special.We look forward to your next visitWarmest RegardsTina and Mick

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Managers were helpful and friendly. It was a bit of a shame there was so much construction in the area, but this was in no way any fault of the Carool Apartments. While its not air conditioned the breeze keeps the place cool enough - Great Place to stay
Stayed 7 nights in Feb 2023
Response from Tina and Mick on 28 Feb,2023
Thank you for your review MartinWe are very lucky to have balconies with big sliding doors on the front and back of the apartments which allow a beautiful breeze to flow through.Look forward to hosting you againKin regardsTina and Mick

10/10 Excellent

Noeline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable appartment.
Stayed 6 nights in Feb 2023
Response from Tina on 24 Feb,2023
Thankyou for your review NoelineWe look forward to hosting you and your family in the futureWarmest RegardsTina and Mick

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023
Response from Tina and Mick on 23 Jan,2023
Thankyou for your review mark

8/10 Good

KEVIN

Travelled with family
GREAT VEIW OF RAINBOW BAY AND NORTH TO BURLEIGH. COULD DO WITH A REFRESH.
Response from tina on 3 Dec,2022
Thankyou for your review KevinWe hope you will stay with us again Kind regardsTina

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing, didnt want to leave. It felt like home the minute we arrived, Tina at reception was very helpful and polite. Cant wait to go back as this is my new holiday number #1
Stayed 6 nights in Nov 2022
Response from T on 21 Nov,2022
It was a pleasure having you stay with us Hayley and look forward to welcoming you on your next holiday. Stay safe and have a wonderful Xmas

10/10 Excellent

Bradley John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic views even though they have been built out to a large degree by the new building next door. Comfy bed, quality fixtures, very roomy and comfortable lounge suite.. 15 min walk to Cooly shopping strip and very hilly on the way back. No A/C which surprised us but ceiling fans were adequate.
Response from Tina on 3 Nov,2022
Hi John. Thankyou for taking the time to review us. Yes the new building has taken a little piece of our view but as you said, we still have fantastic views. Happy to hear you found the room comfortable. Hope we see you again next time.Warm RegardsTina and Mick

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Not far from everything and they’re good
Stayed 2 nights in Oct 2022
Response from Tina on 31 Oct,2022
Thankyou for your reviewYes we are in walking distance to the beach, cafes, shopsSee you again

8/10 Good

Joshua

Stayed 2 nights in Sep 2022

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, massive apartments. Nice and quiet inside with magical views out both sides.
Stayed 4 nights in Sep 2022
Response from Tina on 3 Oct,2022
Thank you for your review Cassandra. Yes our apartments are big with separate living, dining and kitchen areas. And our views are spectacular. Thank you for staying with us and we hope we can host you again in the near future.Regards Tina

6/10 Okay

Gordon

Stayed 2 nights in Sep 2022

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

D, Brisbane

Liked: Cleanliness, amenities
Terrific views. Great position. Modern style apartment. Lovely staff.
Stayed 3 nights in Aug 2020
Response from Deb on 12 Aug,2020
Thanks D, so pleased you enjoyed staying with us, it was nice meeting you and hope to see you back here for another break, Debbie

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2020
Response from Deb on 25 Mar,2020
Thank you, see you next time. Hope you were able to travel home safely.

10/10 Excellent

Stuart

Liked: Cleanliness, room comfort
Nice roomy apartment, in a top location.
Stayed 7 nights in Mar 2020

10/10 Excellent

Trevor, Brisbane

Travelled with partner
Liked: Cleanliness, amenities
Views from the apartment were outstanding. Location was excellent. The apartment was beautiful, clean, very well-equipped kitchen, very comfortable beds and very spacious.
Stayed 13 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as we had hoped for. Great location.
Stayed 3 nights in Jan 2020
Response from Deb on 22 Jan,2020
Thanks, hope to see you back here again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best view, lovely breezes. Large and open apartment in a magic location close to beach
Stayed 3 nights in Dec 2019
Response from Debbie on 22 Jan,2020
Thank you, we do get the best breezes! Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and apartment right across from the beach, friendly staff, pool could do with a bit of fixing up.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were exceptionally impressed with this accommodation, it was great value for money in a great location. Property managers were accommodating and welcoming throughout our stay.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, awesome views, clean room, great service from the managers. Will definitely be back again!
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the apartment is very handy to all amenities with views from the deck both extensive and stunning. Overall maintenance standards were high , however as the facility is a self managed unit it would assist to have more cleaning products and cleaning functionality made available.
Stayed 8 nights in Aug 2019

6/10 Okay

Warren

Liked: Staff & service
Ready for a Reno...
The location was Quiet. Apartment was dated and in need of upgrade , was furnished with second hand by the looks ,nothing matched, taps leaked, shower door didn't slide, and equip rusted or worn out. Car park and security were good. Ocean views good. Would not stay there again.
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Still had evidence of previous tenant chocolate in the cupboard and mess in the pantry utensils in the dishwasher, coffee table not clean, windows were filthy could not see the view I actually cleaned some myself, Outdated kitchen small appliances (vertical grill must have been 30years old) rust on door frames and in the laundry tub, two power points one in each bathroom were faulty and crackled, ceiling fan in second bedroom did not work, spare blankets in wardrobe are not clean and smelled so I washed them before I used them, the location etc is perfect and unit a good size, considering how much it was we could have got equal amenities at a much lesser price close by
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic - as well as the view! Greeting was very professional - would stay again
Stayed 6 nights in Mar 2019
Response from Debbie & Phil on 27 Mar,2019
Thanks, hope you had a safe trip home and see you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fantastic place to stay Thank you We are going to book again
Stayed 7 nights in Dec 2018
Response from Debbie & Phil on 8 Jan,2019
Thanks, see you next time.

10/10 Excellent

rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hostess looked after us extremely well in this lovely locality. A more than adequate apartment
Stayed 14 nights in Aug 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golfing holiday
Great view and close to restaurants and clubs.
Stayed 5 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great views but apartment neglected
The location was great. Views amazing but the condition of the apartment and complex was poor. Stained carpets, uclean blankets, rusting everywhere, and dirty marks on walls. We were seriously looking for another accommodation on the day but everything was booked. We tried to ignore the inside of the apartment and spent lots of time outside or apartment balcony. Have lots of photo evidence upon request. The building needs lots of tlc. Neglected.
View from balcony
Stayed 8 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Great location but could do with a little updating
we found the location was great, the apartment was clean but could be updated. I would stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb views
Warm greeting by Debbie who went out of her way to help. Schoolies week and a group were at the apartments, exceptionally well behaved delightful young people.
Response from Debbie on 30 Nov,2016
Thanks, I hope you liked the view, amazing from that level! I shall let the owner know about the bed, although I think he finds it ok. Maybe an excuse for me to have a night up there to test it!! Hope to see you both again.