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Reviews of Holiday Holiday - H Residence Apartments

4 out of 5
Holiday Holiday - H Residence Apartments
6 Orchid Avenue, Surfers Paradise, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 45 reviews" "
Rating 8 - Good. 16 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

8.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

chengyuan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
nice
Stayed 5 nights in Jun 2023

10/10 Excellent

Alireza

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is located in the main city centre, close to all the attractions, restaurants and beach. It was very clean with fantastic view of beach, ocean and city around and good swimming pools.
Stayed 5 nights in Mar 2023

8/10 Good

Joumana

I like the cleaning around and the beautiful view spaces and the kitchen facilities. But there is NO tissues or much towels!
Stayed 4 nights in Mar 2023

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst holiday experience of my life. Couldn’t find the property for over a hour because all the instructions are for before 8pm when all the doors lock out. Room wasn’t clean, sand everywhere including the main bed…. Main bathroom flooded into the entire apartment with bacteria from previous patrons (pubes, hairs, grime you name it). Tried to soak it up using towels - thought I’d then do the wash only for the dryer not to work! Hotel telling us they’ll said maintenance when we check out….didn’t even offer to swap rooms. So we got to enjoy the smell of off water and couldn’t use the room. On check out got treated with such disrespect by the “manager”. Made us wait 15 minutes and instantly came up to us with an aggressive tone, refused any compensation and ended up swearing at us, so we swore back. Held my bond and refused to return it until after I deleted my google review. Don’t waste your time. They’re a piggy back hotel, they don’t actually own anything.
Stayed 3 nights in Mar 2023

10/10 Excellent

Tarek

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely property
Stayed 3 nights in Mar 2023

4/10 Poor

Alia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 6 nights in Jan 2023

8/10 Good

nichloas

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023

2/10 Terrible

Sanjay

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Lodged formal complaint to Wotif and Management team at Holiday Holiday but no response. Wotif misleading advertising for the property. It’s not 4 star. No amenities provided only starter kit for a day and we stayed 5 nights. No towels and very poor facility. We complained to Wotif and they couldn’t do anything plus no where to complain. We will lodge a formal complain to Fair Trade and QLD Tourism for misleading advertising.
Stayed 5 nights in Jan 2023

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

2/10 Terrible

Natalie

Liked: Amenities
Disliked: Cleanliness
Next time book direct with the apartment. Incorrectly configured for our number. 6 hours in phone with no result. Apartments stinks if garbage throughout foyer
Stayed 7 nights in Sep 2022

6/10 Okay

Sherif

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Property ameneties were excellent location and view were excellent property was a little run down paint was falling off the ceiling at the sliding door and there was a terrible sewrage smell throughout the unit and building.The smell got worse at night time or when you turned on the airconditioner.The smell is what would stop us going back to the property agin.
Stayed 4 nights in Jul 2022

10/10 Excellent

Antonuos

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2020

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness
OK
The property is a moderate standard. The indoor pool area needed cleaning and the hotel corridors had a strange smell. The location is very central but the street can be extremely noisy of an evening.
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We have been scammed $200 for a alleged chipped lamp which we have not damaged. We noticed the top cover of the lamp was already crooked when we checked in along with many other things. We shouldve reported this straight away but we just assumed that the room has been properly checked and that they would know of these things already. Apparently not. There were various issues with the Hilton room that we could have been falsely accused for just like this lamp. They say that their staff check before and after guests stay (which of course is a given) but maybe they did not check properly prior to us staying falsely accusing us damaging lamp that was already there damaged. Their staff are no help and say the same thing without acknowledging the customer's point of view. We booked through Wotif not knowing a third party company was managing our room privately as it didn't clearly say for the room we needed with two bedrooms. It just had special check in instructions which we assumed was due to covid. We always booked straight with hotels and never knew third party companies like these existed within premium hotels. ALWAYS BOOK WITH HOTELS DIRECTLY! They will probably reply to this review saying the same thing that they replied to other similar complaints about how it was the customer who broke the items and therefore we should be responsible. Yes indeed but the problem is, we didn't break it and it already was crooked from the small chip.
Stayed 2 nights in Sep 2020

10/10 Excellent

rita, Sydney

Travelled with family and small children
Liked: Cleanliness, amenities
Great location, clean tidy room everything we needed was provided .
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Che on 9 Jan,2020
Good afternoon Jenny, Thank you so much for your feedback we hope that you enjoy your holiday and please let us know if there is anything we can do during your stay! Warm regards, Che Hastings l Front Office Manager Holiday Holiday

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location
The location was perfect.
Stayed 5 nights in Dec 2019
Response from Che on 9 Jan,2020
Good afternoon Monica, Thank you so much for your feedback we hope that you enjoy your holiday and please let us know if there is anything we can do during your stay! Warm regards, Che Hastings l Front Office Manager Holiday Holiday

10/10 Excellent

rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Excellent location although can be noisy at night. Good to have access to Hilton pools. Room itself getting tired and rundown in places. No cleaning or servicing during the 9 nights we stayed. A bit less convenient having to check in at a different location to the hotel.
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2019

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect!
Stayed 4 nights in Jul 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service, room comfort
Great location, our second time in the hotel. Booked ocean view, but it was more like river views with a side view of city and oceans. I expected to look straight out at water. But it actually looked out at back of hotel. Couch in our room was falling apart and needs replacing.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in Surfer's Paradise. Food and activity is immediately available downstairs. Room is as per what is shown in the photos. However, views of the sea is not as direct as expected.
Stayed 4 nights in Jun 2019

10/10 Excellent

Sau Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at reception are very helpful and friendly. I like the location a lot, so convenient, I specially like the ocean view from my apartment and bed room. I can see the ocean when laying on the bed.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Che on 29 May,2019
Thank you so much for your feedback and 5 star review. It was our pleasure hosting you in our Gold Coast accommodation. We look forward to welcoming you back to the Gold Coast again very soon. Regards, Holiday Holiday team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked the apartment at level 30. it looks exactly like the pictures. location was fantastic, amenities were great and having a washer/dryer was really a plus. the ocean views were spectacular. apartment was clean and comfortable. some areas that needed improvement were, cockroaches were found at the balcony, though there are none that we saw in the apartment itself. both bathrooms were used, one of the bathroom had a lot of sewage flies after showering from day 2. the other bathroom do not have this issue. there should be another aircon in the 2nd bedroom. it's stuffy unless u leave the doors wide open. the main bedroom has an aircon, though u hardly feel the air. overall, we had a pleasant stay and will book this apartment again. i will encourage travellers to book apartments around this area as it is most convenient.
Stayed 5 nights in Mar 2019
Response from Che on 29 May,2019
Thank you for taking the time to review your stay with us, we are so happy to hear you enjoyed the apartment and the convenience of being in the heart of Surfers Paradise. I'm sorry to hear that you had some unwanted visitors on your balcony in the form of cockroaches. I do hope that you made our friendly reception team aware of the issues in the apartment so that they could be attended to straight away. Thank you for your feed back we are always happy to assist guests so that their stay is a memorable one. When booking your next Gold Coast adventure I encourage you to reach out to us so that we can ensure you get the best room for you and your family, perhaps one with a dual AC unit. Warm regards, Che Holiday Holiday

8/10 Good

Younghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Mr Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short vacation
Hotel in great location. Room very comfortable & clean. Service great, would recommend
Stayed 3 nights in Feb 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, unbeatable location
We chose Holiday Holiday H Residences for its location in the Hilton building, at a fraction of the price. It shares the pool, secure parking and entrance; so convenient for beach, shops, restaurants and nightlife. It can be noisy (till 3am) but ok with the windows closed and Aircon on, for light sleepers. Checkin/out, luggage storage and support is nearby at chevron renaissance, which has 2hrs free parking and Coles supermarket/Liquorland for supplies while you wait to checkin. Could do with more than 1 towel per person but there’s a washer, tumble dryer, dishwasher and all mod cons. Good Wi-Fi, modern spacious apartments. Overall excellent value, great ocean views and highly recommended!
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average
Indoor pool & spa were closed due to renovations tho we were informed, overall nice hotel location was the best aspect of hotel
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the action!
Loved every second of it as the appartment and the facilities were everything we had hoped for. As a family we needed the space, the pool and also an easy walk to the beach and local restaurants. The H residence had this and more.
Stayed 8 nights in Dec 2018

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
It was so pretty but the floor was really dirty had stains and marks on it i vacuumed and the anount of fluff and stuff the vacuum had picked up filled the vacuum half way . There was a disgusting smell in the room and in the outside of the room and in the park.. i think it was from the bins.. we were dry reaching the first day but you get used to it ... also i asked for some more towels as i had to wash the same ones every day and they told me they couldn't deliver it i had to walk or drive to the lounge to get it that was a bit silly.. the dryer didnt work properly and the oven had no numbers or anything so was confusing but overall the room was beautiful.
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, and facilities, just could do with better cleaning service as still had rubbish left and hand prints all over kitchen and table tops and had a constantly bad lingering odour.
Stayed 10 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room, great view. Enjoyed our stay and have found our new favourite place to stay
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location awesome view
Fantastic family unit. Very central to Cavill Ave.
Stayed 9 nights in Sep 2018

8/10 Good

Trudi, Hunter Valley NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent views to North & South
Splendid Room with views to North ,South and Surfers Paradise beach .right in the heart of Surfers with great dining options all around the Unit . Enjoyed a superb break away
Stayed 3 nights in Apr 2018

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean & tidy hotel in a great position.
Exceptional position close to all amenities, within the shopping precinct and short stroll to beach. We had a wonderful time great place for food and entertainment.
Stayed 5 nights in Mar 2018