Beach/ocean view
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Reviews of Pacific Plaza Apartments

3.5 out of 5
Pacific Plaza Apartments
142 The Esplanade, Surfers Paradise, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 97 out of 198 reviews" "
Rating 8 - Good. 67 out of 198 reviews" "
Rating 6 - Okay. 22 out of 198 reviews" "
Rating 4 - Poor. 8 out of 198 reviews" "
Rating 2 - Terrible. 4 out of 198 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brennan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Apartment was very spacious and had great views. Room was clean and had great amenities. Unfortunately we had terrible weather basically the entire time we stayed including regular storms and some windows weren’t sealing properly which made the wind noise inside quite loud. I’d say this is due to the age of the building. Otherwise great communication and friendly responses.
Stayed 5 nights in Dec 2023

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and clean apartment. We enjoyed a lot with the beautiful beach front view. I am looking forward to coming back again in the next future
Stayed 5 nights in Dec 2023
Response from Pacific Plaza on 29 Dec,2023
Thank you for your review Ai Lee. We appreciate all feedback and reviews.Thank you for staying at Pacific Plaza and supporting a small bussiness.Look forward to welcoming you again in the near future.Warmest Regards Pacific Plaza

8/10 Good

Ai lee

Travelled with group
Disliked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Pacific Plaza on 29 Dec,2023
Thank you for your review Ai Lee. We appreciate all feedback and reviews.Thank you for staying at Pacific Plaza and supporting a small bussiness.Look forward to welcoming you again in the near future.Warmest Regards Pacific Plaza

8/10 Good

Karl Ludwig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and beach views from the balcony. Generous size apartment and good amenities.
Stayed 4 nights in Nov 2023
Response from Pacific Plaza on 29 Dec,2023
Thank you for your review Ai Lee. We appreciate all feedback and reviews.Thank you for staying at Pacific Plaza and supporting a small bussiness.Look forward to welcoming you again in the near future.Warmest Regards Pacific Plaza

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were able to get into our suite early and the check in process was quick and easy. Walking into the suite the views were great and everything was higher end, e.g. Miele appliances, composite bench tops, 55" TV. There were however a few niggles that could have been resolved by a thorough inspection of the property and then correcting the issues. It may sound petty but a large clock needed the battery replaced. Knives needed sharpening. Sheets on our bed, whilst freshly washed, showed significant signs of blood. A water jug would have been useful and a missing light globe was not replaced during our stay ( yes we reported it). All small things that just detract from a beautiful apartment.
Stayed 8 nights in Oct 2023

8/10 Good

Summer

Travelled with partner
Liked: Amenities, property conditions & facilities
Older property but a wonderful place to stay. Good sized apartments close to Surfers for shopping etc and the tram is right out the back. Rooms need a freshen up and the beds are quite hard but apart from that we had a lovely stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rosie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were so helpful, apartment was clean and spacious, provided everything needed. Lovely place, we enjoyed our stay very much.
Stayed 5 nights in Oct 2022

2/10 Terrible

Geoffrey, Wallan

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Close to night life and restaurants
Stayed 7 nights in Apr 2022

8/10 Good

Mani

Travelled with family and small children
Liked: Amenities
Close to everything
Stayed 4 nights in Apr 2022

4/10 Poor

Tia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was pretty gross, someone else’s toothbrush and razor were left in the room and washing was left in the machine. Waiting at reception for 15min to check out and advise how unhappy I was but that was unattended and no one was around.
Stayed 2 nights in Feb 2022

4/10 Poor

Gabriella

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nice view but unit is very dated and was dirty. Needed a major clean and lots of maintenance issues
Stayed 2 nights in Jan 2022

10/10 Excellent

Renai

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay recently. The location is perfect just a few blocks from the main mall but quiet enough on the ocean front to feel private. The apartment size and condition was excellent. We look forward to many more visits. Thankyou.
Stayed 7 nights in Nov 2021

8/10 Good

Tamara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The car park is only 1.8 meters high which they don’t declare on the website. Building communal areas are dated but ok, the apartment we had was in poor condition and Not clean. Reception was very responsive and tried to assist but were limited by need for major repairs needed to be done by owner.
Stayed 2 nights in Oct 2021

10/10 Excellent

Nathan and Sarah

Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The sea views are amazing. Short walk to the centre of Surfers Paradise or excellent public transport just around the corner to take you where ever you want on the Gold Coast.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Beautiful view.. Friendly staff close to public transport.
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Photos a little mis leading. Out unit was nothing like the photos.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious rooms with great facilities and awesome views.
Stayed 6 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 8 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
First up is the amazing view! Exactly what I was after.. Beach directly across the road and tram station a 1 min walk away but If energetic it’s only a 15min walk to Cavill Ave.. Reception were accomodating and super friendly, there was a hiccup but management took care of it really well.. I paid for
Stayed 5 nights in Mar 2021

8/10 Good

Dorothy

Travelled with family
View was great. Dishwasher out of order. Microwave broke down.air conditioning system very slow apartment in need of renovation.the only saviour was the closeness to the beach.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The pool is excellent and the location is just opposite the beach...awesome! However, our apartment needed maintenance just so we could lock the doors! In there defence though, they're getting around to all the issues, just that nobody had mentioned all the issues with our apartment to them before us.
Stayed 5 nights in Mar 2021

8/10 Good

Samantha

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Fully renovated. Great position Very accomodating management
Stayed 7 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older property but the location , size of the room, views from lounge and bedroom windows, easy parking more than made up for any building datedness.
Stayed 3 nights in Jan 2020

10/10 Excellent

Krishna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2019
Response from Tim on 21 Oct,2019
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Apartment was nice and clean with comfortably sized bedrooms. Wonderful ocean view. Undercover parking. Friendly staff.
Stayed 6 nights in Oct 2019
Response from Tim on 16 Oct,2019
Thank you for staying with us and we hope to see you back by the sea side soon. Regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was good. Had a hard time keepong floor clean as dining chairs keep dropping black stuff from the bottom of it every time you sit down. Other then that it was good. Some soap for dishes would be good. And may be few pegs as it was very windy had to use the dryer i didnt think to bring pegs with me to a holiday. Iys a good sode appartmant and we like that there was most things there to help make a stay great. Thank you. Also hope bond comw back soon
Stayed 3 nights in Oct 2019
Response from Tim on 16 Oct,2019
Thank you for your comments. We have replaced the chairs. Hope to see you back one day soon. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and spacious , clean and had everything we wanted in there . Very close to the beach with beautiful views. We also had our own allocated parking spot which we were happy with :)
Stayed 3 nights in Oct 2019
Response from Tim on 9 Oct,2019
Thank you for your review, we look forward to your next stay with us. Regards,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pics online are not what to expect when you book. The view was the only good thing. The room was shabby,drawers missing in closet ,furniture and linen was from the 70's paint buckets in pantry I was very disappointed.
Stayed 3 nights in Sep 2019
Response from Tim on 8 Oct,2019
Dear anonymous Thank you for your comments. Whilst we don't agree with you we respect your right to make them.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful ocean views! Gorgeous beach across the road. Tram runs behind building, making easy access to shopping precints and tourist attractions. Stayed in apartment 417. Would definitely stay here again!
Stayed 3 nights in Aug 2019
Response from Tim on 1 Sept,2019
Thank you for staying with us and we hope to see you back one day soon. Regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We liked the fact it’s very secure and safe, it’s a nice walking distance to everything and a nice feel about the accommodation
Stayed 6 nights in Aug 2019
Response from Tim on 1 Sept,2019
Thank you and we are delighted you enjoyed your stay. See you next time!! Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the ocean from your own balcony. Well maintained property with a lovely heated pool & spa. Rooms were very spacious & had all of the amenties to fend for yourself. Would definitely go back!
Stayed 4 nights in Aug 2019
Response from Tim on 26 Aug,2019
Thank you and we hope to see you back soon

8/10 Good

MariaPreston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a ocean view apartment with ocean views for miles. Apartment was roomy and clean but could do with a little tlc. We would definitely stay there again
Stayed 5 nights in Aug 2019
Response from Tim on 20 Aug,2019
Thank you Maria, we look forward to seeing back by the sea side one day soon.

8/10 Good

Family, New Zealand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, pool, sauna, gym and spa were great. Good sized apartment.
Stayed 3 nights in Aug 2019
Response from Tim on 18 Aug,2019
We are delighted you enjoyed your stay with us. Looking forward to seeing you back by the sea side.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
View was great apartment was big Was not very clean bed was broken no legs one end Stove did not work to full capacity water pressure was terrible as was the flushing toilets Mould in en-suite bathroom Finger prints all over windows
Stayed 5 nights in Aug 2019
Response from Tim on 15 Aug,2019
Dear Anonymous, thank you for your comments. We have never had this said about us. I wish you had come to reception and let us know so something could have been done. We always welcome constructive reasonable comments.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Amazing ocean view! Our unit was pretty old fashioned, could be great with a bit of paint and new décor. A few small things like the oven having no symbols/temp icons so didn't know what setting it was on, chipped bowls, no microwave dishes. But the views made up for that.
Stayed 10 nights in Jul 2019
Response from Tim on 8 Aug,2019
Thank you for your post. Can you please advise which apartment you stayed so we can pass on your thoughts to the owner. Regards, Tim

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice big apartment with breathtaking views for a great price. Definitely will be staying here next time.
Stayed 3 nights in Jul 2019
Response from Tim on 3 Aug,2019
Thank you and we hope to see you back by the sea side one day soon.

8/10 Good

Verified traveller

Amazing view of the ocean Sound of the waves was awesome
Stayed 4 nights in Jul 2019
Response from Tim on 3 Aug,2019
Great to hear you enjoyed your stay. See you next time.

10/10 Excellent

Nur Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay with perfect ocean view!
I could say, it is a perfect stay where you can enjoy the ocean view from the bedroom, living room and kitchen. Could you imagine, you are cooking facing the ocean. It is one of the best view in my life. Walking distance to Surfers Paradise North Tram Station, it took less than 5minutes. We even use the bus from airport and took tram on the Broadbeach Tram station direct to Surfers Paradise North station where it cost about AU$ 5 per person one way using the GoCard. It so convenient and we are able to save cost on transportation. We even use public transport to travel around Gold Coast and Brisbane city. You might feel this apartment abit old, but they maintain it so well and refurbish has been done in 2018. For my family, it worth every penny you spent.
Stayed 5 nights in Jul 2019
Response from Tim on 28 Jul,2019
Hi Nur Nadia, We are delighted you enjoyed your stay with us. We agree, it is the best view..! Hope to see you back one day. Regards, Tim

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 4 nights in Jul 2019
Response from Tim on 24 Jul,2019
We are delighted you enjoyed your stay Christine. We hope to see you back soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and facilities. Room was clean and tidy with an amazing view over the beach. Only downside was that the carpark has a height limit of 1.8m which wasn't specified in the brief of the hotel. We would definitely stay again and will recommend to others.
Stayed 4 nights in Jul 2019
Response from Tim on 15 Jul,2019
Thank you for your kind words, we are delighted you enjoyed your stay. Hope to see you back one day soon.

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Tim and jenny were helpful and gave practical suggestions to our queries. View was great, however if stay were to be in summer it can be hot as 1 of the 2 rooms does not have an air-conditioner. We enjoyed our stay, thank you
Stayed 5 nights in Jun 2019
Response from Tim on 10 Jul,2019
Hi Karen, Thank you for staying with us. Yes, there is one air-conditioning unit in each apartment and with the sea breeze we find this is perfect. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable bed Didn't like the light switches much
Stayed 6 nights in May 2019
Response from Tim on 1 Jul,2019
Thank you for your review.

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blown Away
We absolutely loved our apartment on the 13th floor, amazing views of the ocean. We had a 2 bedroom apartment and our son and his girlfriend came to stay with us for the weekend. So much room with ensuite and bathroom. The apartment was very spacious and comfortable. It was very tidy but could have been a little bit cleaner, I think it was cleaner when we left but I wouldn't hold that against them. Walking distance to shops, restaurants and cafes, office staff are very helpful. We will definately be back.
Stayed 6 nights in May 2019
Response from Tim on 29 May,2019
Thank you for your kind review. We hope to see you back by the sea side one day soon. Regards, Tim

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 to 10 min walk to everything. Tram stop behind the building can take you anywhere. Great location
Stayed 3 nights in Apr 2019
Response from Tim on 1 May,2019
Thank you for your kind review.

10/10 Excellent

Zeena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to beach and surfer paradise attraction Friendly staff
Stayed 3 nights in Apr 2019
Response from Tim on 1 May,2019
Hi Zeena, We are delighted you enjoyed your stay with us. Come back soon.