We have stayed at Tower 2 a number of times and have always been very happy with our stay. Unfortunately on this trip, management moved us to the adjacent building, Reflection On The Sea. Our review refers to our stay at this building. The room requires a full refresh. A number of room lights do not function, the mattress in the master suite is long past being comfortable to sleep in, ‘soft close’ features for kitchen drawers and toilet seats do not exist so they make a lot of racket when in use, block out blinds need to be installed due to the proximity of Twin Towns radiant neon lights (the current blinds did nothing to dim the light from outside during the night), double glazing needs to be installed (we could hear conversations occurring at ground level from our 10 floor during the night even though balcony doors were closed), Foxtel was advertised as available but was limited to sports channels and Showcase only (there were no movie options, and the rest was free to air) and the wifi was sub-standard (we had to use our own hotspot). Communication by management of this change to the other building was not provided. Whilst we received a call from a staff member regarding our stay, no indication of the move to this building was provided. Check-in time is 2pm, we arrived a little after 3pm but no reception staff were present to check us in as they do not staff their desk after 3pm on Saturdays. The locale is fantastic and air-con worked well but that’s about it.