Hokkaido Prefecture Holidays

When we checked it it was very crowded, the staff was very patient and accomodating which was truly appreciated. Although it was a one night stay passing through to the Airport they helped us with transportation arrangements to the airport for our early morning departure!

The 2 bedroom apartment is very spacious, well equipped and clean. Also love the public onsen and easy access to the ski trails. The only thing to complain is the limited selection of food and grocery supplies near the hotel (no convenience stores and lack of dinner choices except hotel restaurant which is just average or 30 minutes drive to Otaru city). But overall still a good bargain at low season. Not sure about prices in high ski season though.

The staffs are friendly n helpful. Room is clean n comfortable

Just based on the facilities, I would stay here again. Nice hotel room with comfortable bedding, a spacious (for Japan) bathroom, a smart tv, and a washing machine that has a real dryer function. All fine. But the staff/service I received was terrible. There were many smaller things but there was one staff person who was super rude. The other staff I spoke to throughout my stay were perfectly nice and that the issue with this guy was not due to cultural misunderstanding, as I lived in Japan for a total of three years. Shortly after arriving, I came down to ask for a new room since the AC in my room was super weak. This guy actually asked me to go and wait around a bit because the room needs time to cool down. He was acting like I had never used an AC before. That an AC doesn’t cool the room immediately is OBVIOUS. It is also obvious when the AC is not working properly. I came back an hour later and confirmed that room was still hot. The same man then acted like it was a huge inconvenience for him to change my room. He continuously made faces like I was asking for something unreasonable and spent 5-10 mins to make the switch. He then insisted on coming with me to get my stuff but didn’t help with the luggage—just watched me. He walked into my new room with dirty shoes to check the AC, again acting like I don’t know how ACs work. I hope there are some consequences for him specifically and maybe some therapy, so he learns how to treat people like people.

Property is new. Staff are efficient & professional. Breakfast spread was very good. Parking was convenient and ample.