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Reviews of Ashley Tanah Abang

4 out of 5
Ashley Tanah Abang
Jalan K.H. Wahid Hasyim No. 220, Jakarta, Special Capital Region of Jakarta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 44 reviews" "
Rating 8 - Good. 12 out of 44 reviews" "
Rating 6 - Okay. 4 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Odile, Downers Grove

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a bedroom with NO window and just in front of the elevator. So it was pretty noisy and we've been feeling a little claustrophobic!! Otherwise, bedroom and bathroom were fine. There was a very bright LED stripe under a small corner furniture which couldn't be turned off, and we had to hide the light with a pillow to be able to sleep. Swimming pool is nice but freezing cold!! Also they do not serve any wines or cocktails, only beers, and we're not beers drinkers :( Staff was very friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, the hotel es beautiful, everything clean. Breakfast is delicious and varied, western and eastern options. The location is great, walking distance to many places. Definitely coming back if one day going back to Jakarta.
Stayed 2 nights in Jan 2024
Response from Eko Kurniawan (hotel Manager) on 21 Jan,2024
Dear Jose Ivan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with very helpful friendly staff , room are big and very nice Lovely hotel but not in the best area But close to shopping
Stayed 6 nights in Dec 2023
Response from Eko Kurniawan (hotel Manager) on 21 Jan,2024
Dear Graham,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Mike

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel for the price you can’t go wrong
Stayed 3 nights in Nov 2023
Response from Ashley Tanah Abang on 6 Dec,2023
Dear Mike, Thank you for your kind words. We strive to provide excellent value for our guests. We hope to welcome you back in the future.Best regards,Eko KurniawanHotel Manager

10/10 Excellent

Muhd Sazle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this property are all great! They all go above and beyond to make your stay comfortable. Thank you
Stayed 3 nights in Oct 2023
Response from Eko Kurniawan on 21 Oct,2023
Dear Muhd Sazle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Eko Kurniawan on 21 Oct,2023
Dear Thomas,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Eko KurniawanHotel Manager

8/10 Good

Nazrah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great ambiance, clean and value for money!
Stayed 7 nights in Aug 2023
Response from Ashley Tanah Abang on 14 Sept,2023
Dear Nazrah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

8/10 Good

Yoshihisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast.
Stayed 4 nights in Aug 2023
Response from Eko Kurniawan (hotel Manager) on 20 Aug,2023
Dear Yoshihisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is very friendly and helpful. The breakfast buffet had a lot of options and they were all delicious. Our room had a window that overlooked the pool, so it was a bit noisy at times.
Response from Eko Kurniawan on 1 Aug,2023
Dear Rebekah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

8/10 Good

Abdulssalm

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel has a good room and a nice bed the bathroom is clean
Stayed 3 nights in May 2023
Response from Ashley Tanah Abang on 10 Jun,2023
Dear Abdulssalm,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Abdulssalm

Stayed 3 nights in May 2023
Response from Ashley Tanah Abang on 10 Jun,2023
Dear Abdulssalm,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

6/10 Okay

Adam

Travelled with family
Liked: Staff & service
The Good: - Comfortable beds - Hotel is clean (outside of rooms) - Smart TV - Decor is nice - Nice staff, very friendly - Room size - Location (Taxi will get confused with other Ashley hotel) - Restaurant is very big - Free bottles of water The Bad: - No fridge in family room - Only 4 hangers - No mirror outside of bathroom - Small window (some rooms have no window) - Insufficient toilet paper for 4 people - Pool in an awkward place, right next to restaurant. - Pool is too cold, given the it’s an indoor pool, it should be heated as the aircon is so strong in the pool area - Coffee isn’t included in breakfast - You need to request for knife, salt and pepper when sitting down for breakfast - Not much variety for breakfast - Breakfast bread is hard - In room dining lacks choices - Shower doesn’t get cleaned, our drain was blocked with hair, we had to clean ourselves
Stayed 7 nights in Apr 2023
Response from Ashley Tanah Abang on 10 Jun,2023
Dear Adam,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Bassam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Fully recommend
Clean and comfortable
Stayed 3 nights in Mar 2023
Response from Eko Kurniawan (hotel Manager) on 9 Apr,2023
Dear Bassam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

saloni a

Stayed 1 night in Feb 2023

8/10 Good

P H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Mohamed Kassim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience, and friendly staffs. The swimming pool is right smack in between the family restaurant n the front desk. The glass pane can at least be frosted on the front desk end so as not to be visible to the guests
Stayed 4 nights in Dec 2022

6/10 Okay

Mohd Marzuki

Travelled with family
Liked: Cleanliness, staff & service, amenities
The restaurant was good. Food ws good. But the pool... Why has it got to be by the restaurant? The room we stayed has got no windows! Don't know whether it was raining or not! Or whether it was dark or bright.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
All fine
Stay was Ok. It’s a normal hotel.
Stayed 1 night in Sep 2022
Response from Ashley Tanah Abang on 17 Jan,2023
Dear Anonymous,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Eko KurniawanHotel Manager

8/10 Good

Nazrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and smell good! Near to Tanah Abang shopping mall, easy to get good food and will come again. To improve breakfast choices- Nasi putih to alternate with other types such Nasi Wuduk, etc. No sound proof at room area. Overall great stay for 7 days at the hotel!
Response from Ashley Tanah Abang on 3 Nov,2022
Dear Nazrah,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Eko KurniawanHotel Manager

8/10 Good

Bernd van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. Hotel is nicely located closeby the city heart, shopping mall etc. Service is good, everything is clean and proper.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegiría este hotel a ojos cerrados si tuviera que volver a Jakarta. Lo tiene todo. Es unos de los buenos hoteles en los que he estado
Stayed 3 nights in Apr 2024
Response from Eko Kurniawan on 22 Apr,2024
Dear Eduardo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Takashi

Stayed 2 nights in Feb 2024
Response from Eko Kurniawan on 9 Apr,2024
Dear Takashi,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Eko KurniawanHotel Manager

4/10 Poor

Yeni

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mycket ljud även hör ifrån andra rum, ingen tål eller schampo, på duschen avlopp inte bra vatten stanna länge så om du ska duscha måste vänta till vatten på duschen borta
Stayed 2 nights in Dec 2023
Response from Eko Kurniawan (hotel Manager) on 21 Jan,2024
Dear Yeni,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Edgar Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, buena ubicación y muy buen desayuno
Stayed 1 night in Dec 2023
Response from Eko Kurniawan on 2 Jan,2024
Dear Edgar Enrique,Thank you for taking the time to review our hotel, Ashley Tanah Abang. We appreciate your positive feedback regarding our excellent location and the quality of our breakfast. We strive to provide a pleasant experience for all our guests.However, we apologize for any inconveniences you may have encountered during your stay. We take your feedback seriously and will consider it for future improvements. Thank you once again for choosing Ashley Tanah Abang. We hope to have the opportunity to welcome you back in the future.Best regards,Eko KurniawanHotel Manager

10/10 Excellent

YUJI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Eko Kurniawan on 4 Feb,2024
Dear Yuji,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko Kurniawan Hotel Manager

10/10 Excellent

Rajana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Eko Kurniawan on 21 Oct,2023
Dear Rajana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

Tiphaine

Stayed 1 night in Sep 2023
Response from Ashley Tanah Abang on 18 Sept,2023
Dear Tiphaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

10/10 Excellent

park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Eko Kurniawan on 1 Aug,2023
Dear Park,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eko KurniawanHotel Manager

8/10 Good

Karjono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto bene, salvo la piscina
Mio figlio Andrea ha trovato molto bene la stanza, pulizia e staff, ma la posizione della piscina è non nella migliore perciò lui non ha usufruito la piscina 😞 peccato! Ottima la colazione
Stayed 6 nights in Apr 2023
Response from Eko Kurniawan on 1 May,2023
Dear Karjono,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Eko KurniawanHotel Manager

8/10 Good

??

Stayed 4 nights in Feb 2023

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel correct, jolie décoration, pdj a revoir
Notre chambre était confortable, Le personnel de la réception très agréable. Il y a néanmoins des points à améliorer notamment au niveau du petit déjeuner qui n’est vraiment pas bon. Par ailleurs la piscine ne présente aucun intérêt et est très bruyante
Stayed 1 night in Jan 2023

6/10 Okay

NOBUTAKA

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities

10/10 Excellent

Giulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Jakarta
I would really like to recommend the Ashley Tanah Abang hotel. The location is fantastic: close to the Textile Museum, markets and the Gran Indonesia mall. Also not far from the Tanah Abang train station. The rooms are impeccable, beds are very comfortable, the shower is amazing! Loved their breakfast and customer service. Hotel can arrange transfer to and from airport. A special thank you to Jenni at the reception for taking such good care of us! We stayed three nights at this hotel in December and will be back in January again!
Stayed 3 nights in Dec 2022
Response from Ashley Tanah Abang on 17 Jan,2023
Dear Giulia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Eko KurniawanHotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

8/10 Good

Riyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel masih relatif baru jadi kondisi hotel masih sangat nyaman, breakfast di sini rasanya enak, cuman parkiran mobil dengan area hotel berbeda lokasi jadi harus jalan kaki lagi
Stayed 1 night in Sep 2022
Response from Eko Kurniawan (hotel Manager) on 7 Nov,2022
Yang Terhormat Riyo,Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Kami berharap akan segera menyambut Anda kembali di hotel kami.Dengan hormat,Eko KurniawanHotel Manager