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Reviews of Smart Hotel Thamrin Jakarta

3 out of 5
Smart Hotel Thamrin Jakarta
Jalan Tanjung Karang No. 2, Gedung Sizzler, Thamrin, Jakarta, Jakarta

Reviews

5.4
Rating 10 - Excellent. 6 out of 63 reviews" "
Rating 8 - Good. 7 out of 63 reviews" "
Rating 6 - Okay. 20 out of 63 reviews" "
Rating 4 - Poor. 16 out of 63 reviews" "
Rating 2 - Terrible. 14 out of 63 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

robert

Stayed 15 nights in Sep 2021

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities
great proximity to city and food
Stayed 14 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Clement

Stayed 1 night in Nov 2019

6/10 Okay

EKA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but the road around hotel is getti
I used to stay here in 2018 if our company was doing a project in Jakarta. Never complaint because it is cheap and strategically located and also near BNI CITY STATION so we can catch airport train. But unfortunately, the road to go to hotel is a bit confusing, many the traffic engineering makes the way to go to hotel further away.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Nothing please the room so small nd the bed spreed so dirtt even when they change to new one 8s faded
Stayed 2 nights in Apr 2019

4/10 Poor

London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lift is not good you have to que Loby is not nice and small Look messy
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms smelled n water leak, they switched me twice no difference
Stayed 1 night in Nov 2018

2/10 Terrible

Jarand, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
I spent 20 minutes in the room while booking another hotel nearby.
Stayed 1 night in Sep 2018

6/10 Okay

wan

Disliked: Room comfort
okla last minute booking
But be careful, they have several branch, our booking at first they want to transfer to other branch because they said the room are full, yes, they let go the syetem to sell the room becasue they have branches
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
During my stay: Elevator: Wasn’t working. Room: Towel was not available, TV cable only one channel(others weren’t working), phone wasn’t work well and an internet on/off. Staff: Please train them on how to talk to the guests. One of security guard was asked me for a cigarette.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed sheet was dirty.
Cleanness is the most important thing for staying. When checked in, the card did not work right, then we have to waited for a while until the guy found the new one. The bed sheet was very dirty, like had been used by previous guest. We asked them to change but they only changed the sheet and pillow case, while bed cover stay same. Checked the bath room, no towel there. We asked then. My time for resting was distracted by waiting for the amenities. The ambiance also was very bad. The only one good thing is the location was very strategic. In center of the city. You only need 5 mins walk to station, 5 mins walk to Grand Indonesia, there is Transjakarta nearby.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

Silvio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bad do not go there
All the room were full of insect and cockroaches, air conditioning not working, safe also, not windows, staff very nooses during early morning, i had to shout at them 4 times and still they were just laughing, worst place i never stay.
Stayed 2 nights in Feb 2018

6/10 Okay

Chris

Liked: Staff & service, room comfort
Okay apart from breakfast
Location: decent with public transport nearby & the malls within walking distance. Room: pretty comfortable, not overly clean but acceptable for the price paid. Reception service: fine, no problems there. Breakfast: awful - I feel it is a combination of this hotel not having many foreign visitors stay there, together with hardly any guests booking breakfast there. I asked for a cup to put coffee in & was given one with a grunt from the staff: thanks for the service.....also the buffet itself had hardly any choices (you could have anything you want as long as it is fried rice or fried noodles essentially).
Stayed 2 nights in Jan 2018

6/10 Okay

Mark

Liked: Staff & service

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for shopping, very central.
Breakfast was poor, not many choices. Location is great, near Grand Indonesia mall n Plaza. Aircon is slow. Floor need to refurbish. cable tv has many channels. Free wifi. Quite strict on room check outs timing.

10/10 Excellent

Albion

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Win, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Mixed experience.
Apart from an unpleasant encounter with a cockroach, I am satisfied with the rest of the experience.

6/10 Okay

Sohail

Liked: Cleanliness, staff & service
Disliked: Room comfort
Use honest photos and descriptions
I still don't get it why hotels post dishonest photos. So basically you look at the room photos and read the descriptions and decided to book it. But when you get there you will find out that they have shown you something but they sell you something else.

4/10 Poor

Mazli

Disliked: Staff & service, property conditions & facilities, room comfort
The air-conditioned is a bit lousy. . The maintenance should have a routine check on every room to have it maintain in good condition.

10/10 Excellent

Maria W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the strength is the central location and friendly, efficient service. Take a room with a window, otherwise you may be disappointed. After all, this is a budget hotel.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 28 Oct,2016
Thank you for staying with us. We work hard to make our guests happy and we really appreciate your feedback!

8/10 Good

Touhidul Islam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
It was good all over. Great location if you want to stay in the heart of Jakarta near to shopping center.
Response from General Manager on 28 Oct,2016
Thank you for staying with us. We work hard to make our guests happy and we really appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room.. wifi reception is bad.. but it is near to grand indonesia mall
Response from Denny F on 28 Oct,2016
Thank you for staying with us. We work hard to make our guests happy and really appreciate your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't feel safe...
The check-in counter was dodgy, they even requested me to put 250,000 rupiah cash as deposit. Credit card not accepted. It is not even a proper check-in counter, it was located under the stairs. Room was small with no window. Shower area was flooded while showering. Shower head not working properly. All night can hear people opening and closing doors. I don't feel safe staying here. If you can pay a little more, choose holiday inn express, just right beside this hotel.

8/10 Good

janos, Sydney

Liked: Staff & service, room comfort
Small but comfy
Last minute booking rather unexpected. Room was ok in size but short on storage place. Couldn`t really fault it as the price was good. Breakfast at American Grill on second floor. Food is basic at best but gave it a miss after first time. But seen "chicken bolognaise" every morning. Not my preferred choice it was

6/10 Okay

Muhammad Shahir

6/10 Okay

Jeff, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for location!
Friendly staff, help me to order McDonald delivery and send to my room. Wifi on & off on handphone, but laptop no problem. Japanese restaurant take so long to get our food ready. Hotel doesn't provide international adaptor but they selling USD 2/pc, solve my problem.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Could be a lot easier to check-in.
Takes a while to check-in here. Confusion over if I had paid or not and they didn't have 'Hotels.com' on their list, it was filed under 'Expedia', for obvious reasons. Room was tiny. But I needed somewhere to go for a few hours and this sufficed. Internet didn't work. Staff were friendly, but everyone is friendly in Indonesia..! Won't stay again unless I'm stuck. Better hotel for the same price over the road.. Although it's a busy road to cross!

6/10 Okay

Verified traveller

Unsatisfy with additional cost
My staying is good however unsatisfy with additional cost to be incurred for room upgrading due to unavailability of room although payment and confirmation has been received from hotels.com earlier.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is dirty
Hotel room was dirty and looked very old.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

2/10 Terrible

sk

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good at all despite the excellant location
Renovations during stay. Place was dirty. Shower broken. Not fixed even after complaining twice. Supposed to be a 4 night stay. Moved out after 2 nights. And breakfast was horrible.

6/10 Okay

Dedy, Jakarta

Disliked: Property conditions & facilities, room comfort
Budget hotel
this hotel is really comfort for business traveller but it would be great if all room has their own windows.

4/10 Poor

coco, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money
Room very dirty as well as the hotel. I saw, in the buffet breakfast, a cockroach around the food. I called the reception because the air conditioning was not cold enough and they did not do anything about it. Location good. Room very small

2/10 Terrible

Andrew, jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service
They forced my guest to upgrade by telling them that they don't have any room. My other guest was sent to a room that still have other's belonging.

6/10 Okay

chee, Singapore

Liked: Staff & service
Disliked: Cleanliness

4/10 Poor

Peter, Australia - NSW - Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities
Value: Could be better, overbooked sold my room ; Service: Bad; Cleanliness: Unsanitary;

4/10 Poor

Andy, Indonesia

Disliked: Cleanliness, staff & service
Facilities: Basic; Value: Excessive; Service: Awful;

10/10 Excellent

James, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Muryono

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Geen goede keuze dus.
Het gordijn belemmert de uitzicht naar buiten. De kamer 2 dagen niet schoongemaakt vooral de toilet. Er zijn ratten in het plavond.
Stayed 26 nights in Oct 2023

2/10 Terrible

Jules

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel en chantier
Stayed 3 nights in Nov 2022

10/10 Excellent

Eka

Stayed 1 night in Nov 2021

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
施設はあまりきれいでないが、スタッフのホスピタリティは高く依頼すればすぐ対応してくれる。スタッフが明るく、癒やされる。
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018