In-room safe, soundproofing, iron/ironing board, rollaway beds
Check availability

Reviews of Lavender Inn Nusa Bestari

3 out of 5
Lavender Inn Nusa Bestari
Lot 7 & 9, Jalan Bestari 3/5, Taman Nusa Bestari, Johor Bahru, Johor

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 87 reviews" "
Rating 8 - Good. 38 out of 87 reviews" "
Rating 6 - Okay. 30 out of 87 reviews" "
Rating 4 - Poor. 6 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
An Uncomfortable & Disappointing Stay
This hotel was the worst stay in our JB experience! We checked in after midnight after a long drive. We were given a room where the aircon was at a timer mode. Of course we didn’t know about the malfunction before we stay for the night. In the middle of the night, the aircon switch off automatically and we were awaken only bec the room was stuffy. We were awaken a few times. No matter how we tried to shut the timer off, it was impossible and we also need to climb onto a chair to reach the on/off aircon switch and restart with the remote control. It was only in the morning, we realized it was auto off hourly! It was a windowless room and upon reflection, a mishap may have happened! I told the counter lady about it and she said if we want to file a feedback or complaint, it was not through the hotel but thru Hotels.com! What a disappointing reply! Don’t the hotel want to take immediate action for next guests? We were also pretty sure we were not the first guests to experience the faulty aircon. Hotel does not take pride to maintain basic comforts!
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family stayover
The counter staff was friendly and assist to check my booking due to my last minute booking. The room was clean. However, the glass window was somehow not sound proof, can hear the vehicle noise entering the room as our unit is near the road. Other than that, everything is ok.
Stayed 1 night in Dec 2022
Response from Nadia on 9 Jan,2023
Hi MorningThank you for choosing our hotel..We will improve our service and tahnk you for your good feedback. Please come again.

8/10 Good

ibert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Have problem during check in, staff does not have my booking details from Expedia. Checking in was slow, have to wait for 20 mins
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Travelled with group
No twin bed available, all with queen bed. Very strong smell of artificial air conditioning spray along the entrance to the rooms.
Stayed 1 night in Dec 2019
Response from nurul on 31 Dec,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again. And we have twin bed actually.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Considered cheap n ok.............................
Stayed 1 night in Dec 2019
Response from reception on 17 Dec,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

6/10 Okay

SWAN ENG

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Reception on 8 Sept,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room but during night time have sound from other rooms
Stayed 1 night in Aug 2019
Response from Reception on 29 Aug,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness
Small boutique Inn. No breakfast. No frills. Easy to find. Located in a side road. With park lots. More for travellers with cars who need stop over or overnight stay. Reception service basic. Main road offers many eateries and retail shops. No public bus system. Taxi hard to hail.
Stayed 1 night in Aug 2019
Response from Reception on 29 Aug,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The place is fragrant.
Stayed 1 night in May 2019
Response from RECEPTIONT on 22 May,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

10/10 Excellent

Patengg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Receptiont on 19 May,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Receptiont on 19 May,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
An Average Stay
WiFi didn’t come on till the next morning which was fine to our family. It’s off the main road which is good, not so noisy. However, when someone leaves their hotel rooms, the walls are so thin, you can hear them. I like the feel of the bedsheet, quite comfortable. The aircon could reach our queen size bed but not to our dayghter’s single bed until middle of the night when the room got cooler at 16 degrees C. On the whole it’s all right for a night stay.
Stayed 1 night in Mar 2019
Response from Receptiont on 19 May,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

6/10 Okay

Verified traveller

Just for a night stay
Just a bed and a toilet to freshen up.
Stayed 1 night in Jan 2019
Response from Receptiont on 31 Mar,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Receptiont on 31 Mar,2019
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

8/10 Good

IRENE, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious family room and latex pillows had the ideal firmness. Also is conveniently located near many restaurants. Only downside is it is located near the main road and can get quite noisy even when it is late at night. Also, housekeeping was quite noisy in the morning and should be more sensitive to guests sleeping in.
Stayed 2 nights in Dec 2018
Response from Amirul on 8 Dec,2018
Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again. Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services, we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room
Decent room. Only thing is the aircon. Had to change rooms so many times. V noisy wf ppl banging door all the times. The China woman next to our room can talk for at least 2.5 hrs nonstop. Really damn pissed off.
Stayed 2 nights in Aug 2018
Response from receptionist on 17 Nov,2018
Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again. Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services, we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from az on 6 Sept,2018
thank you

10/10 Excellent

ANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from LAVENDER INN on 17 Aug,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services, we hope to see you again.

8/10 Good

Alan, Mangga Dua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel with good value
The hotel room is decent and cleanliness of the hotel room is well maintained. Defintely value for money
Stayed 2 nights in Aug 2018
Response from Lavender Inn Hotel Nusa Bestari on 13 Aug,2018
Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again. Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services, we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 3 nights in Jul 2018
Response from Greeting from Lavender Inn Hotel. Thank you for c on 31 Jul,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

6/10 Okay

Ken, Singapore

Liked: Cleanliness, property conditions & facilities
Good location with good foods near the street. However hotel window is good to cover the window screen to avoid the sun heat in the morning and afternoon.
Stayed 1 night in Jul 2018
Response from lavender inn on 16 Jul,2018
Greeting from Lavender inn. Thank you for choosing our hotel services, We are very sorry and we will keep improving our self. Hope to see you again

8/10 Good

penny, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied
Quiet environment Clean (at least overall is clean included curtain and even the back part of TV) Got toilet slipper in room Shower all ok. Lighting in the room is good Got water dispenser along corridor Various of shops near by (food store, restaurant, massage) The only thing is the bed sheet, pillow case, blanket cover and towels look dull, i believe they are clean, just the colour looks old.
Stayed 1 night in Apr 2018
Response from Lavender Inn hotel on 30 Apr,2018
Greeting from Lavender Inn Hotel, Thanks for choosing our hotel services, we are very sorry and we will keep improving our-self . Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
card deposit couldn’t be done due to connection issues and staff insisted we pay by cash when we already wanted to pay by card as the website showed that we’re able to pay by card. told them we would wait till the connection is fine but they still insisted that we pay by cash.
Response from Lavender Inn Hotel on 21 Apr,2018
Greeting from Lavender Inn Hotel, Thanks for choosing our hotel services. We are very sorry and we will keep improving our-self. Hope to see you again.

6/10 Okay

Valerie

Response from Lavender Inn hotel on 15 Apr,2018
Greeting from Lavender Inn Hotel, Thank you for choosing our hotel services, we hope to see you again.

6/10 Okay

Tang, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon not so cool
Overall ok. Only feel that aircon not so cool. Towel really dirty.
Stayed 2 nights in Mar 2018
Response from Lavender Inn hotel on 3 Apr,2018
Dear Mr Tan, We would like to offer you our sincerest apologize for the problem you encountered during your stay here at Lavender Inn Hotel. We will looking forward to the problem as mention above. Thank you, Have a pleasant day to you.

4/10 Poor

azida, Johor

Disliked: Staff & service, property conditions & facilities
Poor responds by staff
Both new towels are stink. Req the staff to replace, but they just ignored. Toilet also smelly.
Stayed 1 night in Mar 2018
Response from Ellena Chia on 25 Mar,2018
We are really sorry for the incovenience us . Do allow our management team to check this issue & we definately will make it right for your future stay . Thank You .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Budget Hotel
Ok for the price, check in was fast with pleasant staff. Free parking in front of the Hotel. Quiet surrounding but the isolation was poor within the floors / rooms. Room cleanliness and Air-con are ok. Room with windows for 3-bed room. No toiletries items, tissue and stiller for coffee. Other than that, ok for the budget traveller.
Stayed 1 night in Feb 2018
Response from Jarod on 6 Mar,2018
Thank you for choosing our hotel services. We are looking forwars to see you soon.

6/10 Okay

mirul, singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is quite secluded corner at the back.
Very pleasant and sensual with a welcoming fragrance in the air refreshner unit. It is a 3 storey buliding,there is no lift built. Me and wife had a tedious climb up. There aren't much Halal eateries there except for; Dominos, Old Town Coffee and 7-11 store. Where as back in the hotel, there is a drink fridge for you to purchase conveniently in front of the counter(quite expensive) Nevertheless, Our short stay and the service, staffs there were friendly and helpful.
Stayed 1 night in Feb 2018
Response from Jarod on 6 Mar,2018
Thank you for choosing our hotel services. We are looking forwars to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For me, the hotel is comfort and nearby have many food stall and convenient shop, go back to custom also very fast.
Stayed 1 night in Dec 2017
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

8/10 Good

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Comfortable but no housekeeping
Overall is okay but there is no housekeeping service to keep the room tidy.
Stayed 2 nights in Aug 2017
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

6/10 Okay

lee

Disliked: Staff & service, property conditions & facilities
Computer out of service.......
No make up for room second day...... I hope can improve on other guests.....
Stayed 2 nights in Jun 2017
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

6/10 Okay

PP

Fair stay
Fair Stay
Stayed 2 nights in Jun 2017
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Cheap no frill stay. Good for short trip and wanted a roof over head. Shopping is just 5min drive away.
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pretty good hotel for the cheap cost. the wifi is very weak but still usable
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

10/10 Excellent

Anwar Ramli, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great location..
Very nice hotel, great location, nice staff, lovely ambience, unfortunately, no mirror personal inside room.. also not enough space for solat..
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks you for choosing our hotel services. We hope to see you again.

8/10 Good

bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and stuff
It was nice
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We hope to see you again.

8/10 Good

Shyong Wei

Liked: Cleanliness, staff & service
Ok
I been here many times since 2015. Time to change new bed sheets and pillow case edi. Starting to look old.
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

8/10 Good

CK, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 min drive to Aeon Bukit Indah
Strategic location, friendly staff, above average and clean hotel condition.
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services, we hope to see you again.

8/10 Good

LIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

8/10 Good

Tham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Convenience to shopping center and food area
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

10/10 Excellent

Yeu Chan

Liked: Cleanliness
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfort but difficult to park
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

8/10 Good

Navyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby to alot of F&B outlets.
Friendly staff, simple place with value for money, will definately go back.
Response from Lavender Inn Hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

6/10 Okay

lh, johor

Disliked: Property conditions & facilities
Air cond filter needs regular cleaning. Can see the dust.
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
good services and friendly staff. but cheap food stall difficult to find in this area.
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

8/10 Good

darminto, singapore

Liked: Cleanliness, staff & service, room comfort
value for money
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thank you for choosing our hotel services. We are looking forwards to see you soon.

8/10 Good

Pui Yee

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and resonable price
Clean and comfortable room.But the customer service is quiet slow while we check in. Its took around 15 -20 minutes. Overall is good and i will return if have chance.
Response from Lavender Inn hotel on 11 Apr,2018
Greeting from Lavender Inn Hotel. Thanks for choosing our hotel services. We are very sorry and we will keep improving our self. Hope to see you again.